SARDAR RAJA COLLEGES SARDAR RAJA COLLEGE OF ENGINEERING DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING MICRO LESSON PLAN
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1 SARDAR RAJA COLLEGES SARDAR RAJA COLLEGE OF ENGINEERING DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING MICRO LESSON PLAN SUBJECT NAME SUBJECT CODE YEAR SEM : TOTAL QUALITY MANAGEMENT : GE71 : IV YEAR : VII STAFF NAME : ARUN.V.S.PRADEEP, AP/DEPT OF ECE
2 GE71 TOTAL QUALITY MANAGEMENT L T P C INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM TQM Framework - Contributions of Deming, Juran and Crosby Barriers to TQM. 2. TQM PRINCIPLES 9 Leadership Strategic quality planning, Quality statements - Customer focus Customer orientation, Customer satisfaction, Customer complaints, Customer retention -Employee involvement Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal - Continuous process improvement PDSA cycle, 5s, Kaizen - Supplier partnership Partnering, Supplier selection, Supplier Rating. 3. TQM TOOLS & TECHNIQUES I 9 The seven traditional tools of quality New management tools Six-sigma: Concepts, methodology, applications to manufacturing, service sector including IT Bench marking Reason to bench mark, Bench marking process FMEA Stages, Types. 4. TQM TOOLS & TECHNIQUES II 9 Quality circles Quality Function Deployment (QFD) Taguchi quality loss function TPM Concepts, improvement needs Cost of Quality Performance measures. 5. QUALITY SYSTEMS 9 Need for ISO ISO Quality System Elements, Documentation, Quality auditing- QS 9000 ISO Concepts, Requirements and Benefits Case studies of TQM implementation in manufacturing and service sectors including IT. TEXT BOOK 1. Dale H.Besterfiled, et at., Total Quality Management, Pearson Education Asia, Third Edition, Indian Reprint (2006). REFERENCES 1. James R. Evans and William M. Lindsay, The Management and Control of Quality, (6th Edition), South-Western (Thomson Learning), Oakland, J.S. TQM Text with Cases, Butterworth Heinemann Ltd., Oxford, Third Edition (2003). 3. Suganthi,L and Anand Samuel, Total Quality Management, Prentice Hall (India) Pvt. Ltd. (2006) 4. Janakiraman,B and Gopal, R.K, Total Quality Management Text and Cases, Prentice Hall (India) Pvt. Ltd. (2006) TOTAL: 45 PERIODS
3 SUBJECT DESCRIPTION AND OBJECTIVES DESCRIPTION This subject will provide the student with the underlying principles and techniques of Total Quality Management (TQM) with emphasis on their application to technical organizations. Students will develop a working knowledge of the best practices in Quality and Process Management. Students will learn to view quality from a variety of functional perspectives and in the process, gain a better understanding of the problems associated with improving quality, also quality tools utilized in service and international/environment. Demonstrate how to design quality into product and services, describe the importance of developing a strategic plan for Total Quality Management and discuss the importance of benchmarking, as a means of identifying the choice of markets AIM The overall aim is for students to develop an understanding of total quality management principles, frameworks, tools and techniques for effective real life applications in both manufacturing and services. This subject aims to impart knowledge on the quality management process and key quality management activities. Specifically it aims to: Compare and contrast the various tools used in quality management, comprehend the concepts of customer s value, discuss the emerging tendencies toward global competitiveness, understand different perspectives on quality, comprehend six-sigma management and its tools. OBJECTIVES The main objective of this subject is to 1. Develop an understanding on quality management philosophies and frameworks 2. Develop in-depth knowledge on various tools and techniques of quality management 3. Learn the applications of quality tools and techniques in both manufacturing and service industry 4. Develop analytical skills for investigating and analysing quality management issues in the industry and suggest implement able solutions to those.
4 SARDAR RAJA COLLEGE OF ENGINEERING DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING GE71 TOTAL QUALITY MANAGEMENT MICRO LESSON PLAN Hours LECTURE TOPICS READING UNIT- 1. INTRODUCTION 1 Introduction - Need for quality T1 2 Evolution of quality - Definition of quality T1 3 Dimensions of manufacturing and service quality T1 4 Basic concepts of TQM T1 5 Definition of TQM T1 6 TQM Framework T1 7 Contributions of Deming T1 8 Juran and Crosby Barriers to TQM T1 9 Barriers to TQM (AV class) T1 UNIT II TQM PRINCIPLES 10 Leadership Strategic quality planning T1 11 Quality statements - Customer focus T1 12 Customer orientation, Customer satisfaction, Customer Complaints, T1 Customer retention 13 Employee involvement Motivation, Empowerment T1 14 Team and Teamwork, Recognition and Reward T1 15 Performance appraisal - Continuous process improvement T1 16 PDSA cycle5s, Kaizen - Supplier partnership T1 17 Partnering. (AV class) T1 18 Supplier selection, Supplier Rating T1 UNIT III TQM TOOLS & TECHNIQUES I 19 The seven traditional tools of quality T1 20 New management tools 21 Six-sigma: Concepts T1 22 Six-sigma: Methodology T1 23 Applications to manufacturing T1 24 Service sector including IT T1 25 Bench marking T1 T1
5 Hours LECTURE TOPICS READING 26 Reason to bench mark T1 27 Bench marking process T1 28 FMEA Stages, Types T1 UNIT IV TQM TOOLS & TECHNIQUES II 30 Quality circles T1 31 Quality Function Deployment (QFD) (AV class) T1 32 Quality Function Deployment (QFD) (AV class) T1 33 Taguchi quality loss function T1 34 TPM Concepts T1 35 TPM Concepts T1 36 Improvement needs T1 37 Cost of Quality T1 38 Performance measures T1 UNIT V QUALITY SYSTEMS 39 Need for ISO 9000 T1 40 ISO Quality System T1 41 Elements, Documentation T1 42 Quality auditing T1 43 QS 9000 ISO Concepts T1 44 QS 9000 ISO Concepts T1 45 Requirements and Benefits T1 46 Case studies of TQM implementation in manufacturing sectors T1 47 TQM implementation in service sectors including IT. T1
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