SHORT ANSWER QUESTIONS (KEY) UNIT- I

Size: px
Start display at page:

Download "SHORT ANSWER QUESTIONS (KEY) UNIT- I"

Transcription

1 SHORT ANSWER QUESTIONS (KEY) UNIT- I 1. Define quality. Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs. 2. What do you mean by quality planning? It is a strategic planning process in which quality is embedded in each and every step. 3. Define quality costs. Those costs associated with the non-achievement of product / service quality as defined by the requirements established by the organization and its contracts with customers and society. 4. Define TQM. It is the management approach of an organization, centered on quality, based on the participation of all its members and aiming at long term success through customer satisfaction, and benefits to all members of the organization and to society. 5. List out any four barriers of TQM implementation. Lack of management commitment Lack of employees commitment Lack of effective communication Lack of continuous training and education. 6. What is vision statement? It is a short declaration of what an organization aspires to be tomorrow. 7. What is mission statement? It is a broad organizational goal, based on planning premises, which justifies an organization s existence. 8. What is quality policy statement? It is a guide for everyone in the organization as to how they should provide products and service to the customers. 9. What is Quality Council? It is a team to provide overall direction for achieving the total quality culture. 10. What do you mean by the term leadership? It is the process of influencing the activities of an individual or a group towards the achievement of a goal in a given situation. 11. What is strategic planning? Strategic planning sets the long-term direction of the organization in which it wants to proceed in future. 12. What are the techniques commonly used for analyzing the quality costs? Trend Analysis Pareto Analysis. 13. List the categories of quality costs. Cost of Prevention Cost of appraisal

2 Cost of internal failure Cost of external failure. 14. Differentiate quality inspection and quality control. S.No. Inspection Quality Control 1. It is a part of quality control It is broad term. It involves inspection at particular stages, but mere inspection does not mean quality control 2. Inspectors are mainly responsible for Everybody working in an organization is inspection. responsible for quality of products, produced. 15. List out the different leadership roles required for effective teamwork. Producer role Coordinator role Mentor role Innovator role etc., UNIT - II 1. Who are internal and external customers? The customers inside the company are called internal customer. The customer outside the customer are called external customer. 2. What is meant by customer retention? Customer Retention is the process of retaining the existing customers. 3. Define empowerment. Empowerment is defined as an environment in which people have the ability, the confidence, and the commitment to take the responsibility and ownership to improve the process and initiate the necessary steps to satisfy the customer requirements within well-defined boundaries in order to achieve organizational values and goals. 4. Define team and teamwork. Team: A team can be defined as a group of people Working together to achieve common objectives or goals. Teamwork: It is the cumulative actions of the team during which each member of the team subordinates his individual interests and opinions to fulfill the objectives or goals of the group. 5. What is performance appraisal? Performance Appraisal is a systematic and objective assessment or evaluation of performance and contribution an individual. of 6. What is PDSA cycle? P Plan, D-Do, S-Study, A-Act 7. What is 5S practice? 5S stands for SEIRI, SEITON, SEISO, SEIKETSU, and SHITSUKE. 8. What is Kaizen? Kaizen is the process of continuous improvements in small increments that make the process more efficient, effective, controllable, and adequate. 9. What do you mean by rewards?

3 Reward is a tangible one, such as increased salaries, commissions, cash bonus, gain sharing, etc. to promote desirable behavior. 10. Define partnering. Partnering is defined as a continuing leadership, between a buying firm and supplying firm, involving a commitment over an extended time period, an exchange of information, and acknowledgement of risks and rewards of the leadership. 11. What is meant by motivation? Motivation is the process of inducing people inner drives and action towards certain goals and committing his energies to achieve these goals. 12. What is supplier rating? A supplier rating system, also referred as a scorecard system, is used to obtain an overall rating of supplier performance. 13. What is MBNQA? The MBNQA is an annual award given to recognize US Organizations for performance excellence. This award is used to measure TQM efforts on an annual basis. 14. What are the types of sourcing? i) Sole sourcing ii) Multiple Sourcing iii) Single Sourcing iv) 15. What are the three elements of Juran Trilogy? Quality planning Quality control Quality improvement 16. What are the seven tools of quality? Pareto diagram. Process flow diagram. Cause and effect diagram. Check sheets. Control chart Graph Scattered diagram UNIT - III 17. Define Pareto diagram. The technique of arranging data according to is importance and then typing it to a problem solving frame work is called pareto analysis 18. Define process flow diagram. A process chart records the sequence of operations with the process graphically or diagrammatically. 19. Define cause and effect diagram. Cause and effect diagram is a systematic way of listing down all the possible contributing factors of a quality problem.

4 20. What are the types of check sheets? Process distribution check sheet Defective item check sheet Defective location check sheet Defective cause check sheet 21. Define histogram. Histograms are used when two quality characteristics values are not continuous. One is the description and the other is the quality characteristics value of it. 22. Define run chart. Run chart is a very simple technique for analyzing the process in development stage or for that matter when other charting techniques are not applicable. 23. What are the different types of control charts? Control charts for variable Control chart for attribute 24. What are the types of variable control chart? X chart, R chart, C chart and P chart. 25. Define process capability. Process capability refers to ability of a process to produce uniform product with very low variation. 26. Define fraction defective? This may be defining as the ratio of the number of non conforming articles found in any inspection to the total number of article inspected. Fraction defective or fraction rejected is always expressed as a decimal fraction value. 27. Name any four steps involved in six sigma? There are eight steps in implementing six sigma they are recognize, define, measure, analyze, improve, control, standardize, integrate. 28. Define none conforming. A non conforming item that is some way fails to conform to one or more given specifications. Every nonconforming item contains one or more non- conformities. 29. Define chart sensitivity. Sensitivity in general is quickness with which a system response to a small change in the process. Hence chart sensitivity is ability of the control chart to response quickly to the assignable cause for a small process deviation or process shift. 30. List out seven management tools. Affinity diagram Matrix diagram Matrix data analysis Relation diagram Tree diagram Process decision program chart Activity network diagram

5 UNIT- IV 31. Define bench marking. Bench marking is the continuous process of measuring products, services and practices against the toughest competitors or those companies that are recognized as industry leaders. 32. What do you understand by the term QFD? QFD is a unique system for developing new products which aims to assure quality expected and thereby satisfaction to the customer s right from the first lot sent to the market. 33. What is house of quality? QFD uses a series of matrix diagrams, known as quality tables. They resemble connected houses in shape, because of which it is called house of quality. 34. How does Taguchi s define quality? Taguchi s definition of quality is The loss imparted by the product to the society from the time the product was shipped. 35. Write down the formula for calculating overall equipment effectiveness. Overall equipment effectiveness=availability (performance efficiency (rate of quality products)). 36. What are improvement needs? Improvement of design parameters based on experience, additional control system for timely detection of problems etc. This improvement of design parameters based on experience, and additional control system for timely detection of problems etc. are known as improvement needs. 37. What is meant by FMEA? Failure Mode Effect Analysis is a risk analysis technique. It is used to predict and prevent failures. 38. What is Tero technology? Tero technology is the integration of interrelated activities such as application of managerial, financial engineering and all other skills to extend the life and efficiency of machinery. 39. What is the ultimate aim of FMEA? The ultimate aim of FMEA is to predict possible failures and prevent them from occurring. FMEA is used to predict failure and also to eliminate the causes of predicted failures. 40. How are FMEA classified? (i)system FMEA (ii) Design FMEA (iii) Process FMEA (iv) Service FMEA (v) Equipment FMEA (vi) Maintenance FMEA (vii)concept FMEA (viii) Environmental FMEA 41. What are the inputs needed for an FMEA and also list the benefits of FMEA? (a) Product reliability is increased. (b) Customer satisfaction is increased. (c) Identification, elimination of potential process failure modes. (d) Deficiencies in product can be prioritized. 42. Write any two advantages of the QFD Approach. It integrates at a system level, different departmental activities through common task requirements. This minimizes deviation from customer wants throughout the product design and production cycle.

6 43. List the four phases of product development in QFD process. Product planning Product development Process planning Production planning. 44. List the benefits of QFD. It determines customer demand Improves customer satisfaction Promotes team work and It brings out a product right first time. 45. List the different types of maintenance. (i) Break down maintenance (ii) Routine maintenance (iii) Preventive maintenance (iv) Predictive maintenance. UNIT - V 46. What do you mean by the term quality system? The quality systems are the organizational structure, responsibilities, procedure, processes and resources for implementing quality management. 47. What is ISO? It is a specialized agency for standardization. The primary objective of ISO is coordination and unification of international standards. 48. What are ISO 9000 and ISO 14000? ISO 9000 has become an international reference for quality management requirements in business-to-business dealings. ISO is for environmental management requirements. 49. What are the ISO 9000 Standards? These are a collection of formal international standards, technical, reports, handbooks and web based documents on quality management and quality assurance. 50. Write down the necessity for documentation? It is the pre-requisite for implementing quality system. Serves as a reference for the management. 51. Define Quality Auditing. A systematic and independent examination to determine whether quality activities and related results comply with planned arrangement, whether these arrangements are implemented effectively and whether these are suitable to achieve objectives. 52. What is QS 9000? It is to develop fundamental quality systems based on continuous improvement, direct prevention, reduction of variation and waste elimination in the automobiles supply chain.

7 53. What is meant by environmental policy? The environmental policy address the following issues, Management commitment to continual improvement Prevention of pollution Compliance with environmental laws and regulation, cooperation with public authorities. Creating a framework for setting objectives. 54. What is the purpose of EMS Audit? The purpose of EMS Audit is to ensure that the EMS conforms to plans. 55. What are the types of audit? First party audit Second party audit Third party audit 56. What are the benefits of documentation? It regularizes the method of performing the day-to-day activities. It provides formats for standardizing practices. It provides reference for assessing degree of enforcement in practice. It facilitates trouble shooting for tracing back on the processes. 57. What are the objectives of quality audits? To determine the conformity or non-conformity of the quality system elements with regard to specified requirements. To determine the effectiveness of the implemented quality system in meeting specified quality objectives. 58. What is the function of ISO 9000 family? The ISO 9000 family is primarily concerned with Quality Management. This means what the organization does to fulfil: The customer s quality requirements Applicable regulatory requirements, while aiming to enhance customer satisfaction. 59. What are the ISO 9000 Standards? The ISO 9000 Standards are a collection of formal international standards, technical reports, handbooks and web based documents on quality management and quality assurance. 60. List the stages of an audit. Audit Planning Audit performance Audit reporting Audit follow-up. ESSAY TYPE QUESTIONS UNIT - I 1. Describe the evolution and historical review of TQM. Quality (2) Quality control (2) Statistical quality control (3) Total Quality Control (3)

8 Quality Assurance (3) Total Quality Management (3) 2. Explain the dimensions of quality with suitable examples. (16) performance features conformance reliability durability services response aesthetics Reputation 3. Describe about quality planning and quality cost with its analysis techniques. Quality Planning (2) It is a strategic planning process in which quality is embedded in each and every step. Steps (6) Identifying the customer Discover the customers need Translate them into your language Develop a product that can respond to the needs Develop process which are able to produce those product features Prove that the process can produce the product Translate the resulting plan with operating forms. Quality costs. (2) Those costs associated with the non-achievement of product / service quality as defined by the requirements established by the organization and its contracts with customers and society. Elements (4) Prevention cost Appraisal cost Internal failure cost External failure cost Analyzing Techniques (4) Trend Analysis Pareto Analysis 4. Enumerate leadership concepts and role of senior management. Meaning (2) Leadership is the process of influencing others towards the accomplishment of goals. Characteristics (6) Being proactive Beginning with the end in mind Putting first thing first Thinking win-win Seeking first to understand then to be understood Gathering people together for teamwork Renewing Role of senior management (8) Set policies Establish priority of quality

9 TQM Vision Study and investigate TQM concepts and issues. Coaches and cheer leaders Stimulate employees involvement TQM Training Program Create Coordination with department Create trust Decision making and problem solving at all levels 5. Explain Deming s Principle. (16) Create consistency of purpose Adopt the new philosophy Cease dependence on inspection to achieve quality Improve constantly End the practice of awarding business on the basis of price tag Institute training Drive out fear Break down barriers between departments Eliminate exhortations, targets Eliminate work standards Remove barriers to pride of workmanship Institute education and self-improvement Accomplish the transformation Institute leadership 6. Enumerate, o Quality council (6) It is a team to provide overall direction for achieving the total quality culture. o Quality statements (6) Vision Mission Quality policy o Barriers to TQM Implementation. (4) Lack of management commitment Lack of employees commitment Lack of effective communication Lack of continuous training and education. UNIT II 1. Describe about customer satisfaction with respect to perception, retention and services. Customer satisfaction (2) Quality is a measure of customer satisfaction Types of customers (2) Internal customers External customers Customer perception (6) Performance Features Service Warranty

10 Price Reputation Customer retention (3) It is the process of retaining the existing customers. Customer service (3) Organization Customer care Communication Front-line people Leadership 2. Explain the employee involvement in TQM. (16) Employee motivation Employee empowerment Teams and Team work Recognition and Reward Performance appraisal 3. Explain the concept of Juran Trilogy, PDSA Cycle. Juran Trilogy (8) o Quality Planning o Quality control o Quality Improvement PDSA Cycle (8) Plan Do Study Act 4. Elaborate Kaizen and 5S concepts. Kaizen (8) Process driven Total employee involvement Standardization Quality assurance, control Good labour management relations Reducing waste Customer orientation Effective leadership Visibility and control Adaptability to change 5S (8) SEIRI SEITON SEISO SEIKETSU SHITSUKE 5. Describe about supplier partnership in detail. Supplier partnering (3)

11 Partnering is defined as a continuing leadership, between a buying firm and supplying firm, involving a commitment over an extended time period, an exchange of information, and acknowledgement of risks and rewards of the leadership. Supplier Sourcing (3) Sole sourcing Multiple sourcing Single sourcing Supplier selection (3) Survey Enquiry Negotiation Experience Supplier rating (4) Quality Performance Price Production capability Supplier relationship (3) Inspection Training Team approach Recognition 6. Explain performance measures and its strategies. Indicators (10) Customers Production Supplier Research and development Human resources Marketing / sales Administration Strategies (6) Quality Throughput time Productivity Added value 7. Explain the seven tools of quality? (16) Pareto diagram. Process flow diagram. Cause and effect diagram. Check sheets. Control chart Graph Scattered diagram 8. Explain six sigma. Meaning and Concept (6) UNIT- III

12 Six sigma stands for six standard deviation from mean. Approaches (10) Define Measure Analyze Improve Control 9. Explain about process capability? Definition (2) Process capability may be defined as the minimum spread of a specific measurement variation which will include 99.7% of measurements from the given process Methods (8) Calculate the average X and range R of Each sample. Calculate the grand Average X. this measures centering of the process Calculate the control limits and X and R chart. These control charts measure the stability of the process Calculate the process capability. Measures (6) Process capability index C p. Interpretation of C p. Process capability index C pk. Interpretation of C pk. 10. Explain about the control chart for variable and attribute? Control chart for variable (10) X chart, R chart, C chart and P chart. Control chart for attribute (6) Sampling 11. Briefly describe seven new management tools? (16) Affinity diagram Matrix diagram Matrix data analysis Relation diagram Tree diagram Process decision program chart Activity network diagram 12. Explain briefly about statistical fundamentals? (16) Measure of central tendency Measure of dispersion Population and sample Normal curve 13. Explain the concept of Benchmarking. Meaning (2) UNIT IV

13 Bench marking is the continuous process of measuring products, services and practices against the toughest competitors or those companies that are recognized as industry leaders. The key reasons (4) (i) Becoming competitive (ii) Industry best practices (iii) Establishing effective goals and objectives (iv) Meeting customer requirements (v) Developing true measures of productivity. Different types of bench marking (6) (i) Product bench marking (ii) Performance bench marking (iii) Process bench marking and (iv) Strategic bench marking Process (4) Planning Analysis Integration Action Maturity 14. Describe Quality Function Deployment. Meaning (2) It is a latest approach to product design. House of Quality (7) Customer requirements Prioritization Technical descriptors Relationship matrix Trade-off matrix Prioritized technical descriptors QFD Process (7) Product planning Development Process planning Production planning 15. What is the concept behind TPM? Meaning (2) It is the activity to ensure the physical assets to continue to do what their users wanted to do. Types (4) Corrective maintenance Scheduled maintenance Preventive maintenance Predictive maintenance Steps for TPM Development (10) Preparation stage Preliminary implementation stage TPM implementation Stage Stabilization stage

14 16. What are the four main stages in FMEA? Explain it. Meaning (2) FMEA also known as risk analysis is a preventive measure to systematically display the causes, effects and possible actions regarding observed failures. Types (4) System Design Process Service Equipment Maintenance Concept Environmental Procedure (10) Describe the product Create a block diagram Complete the header List product Identify failure modes Describe the potential failure effects Establish numerical ranks etc., 17. Explain the Taguchi Quality Loss Function. (16) Taguchi loss function The philosophy of off-line quality control Innovations in the design of experiments UNIT - V 18. Explain the ISO 9000: 2000 Quality System. Definition and concept (4) It is a specialized agency for standardization. The primary objective of ISO is coordination and unification of international standards. Need (12) Improve employee involvement Improve housekeeping Improved decision making Improved customer satisfaction etc., 19. Describe the elements and implementation of Quality System. Elements (8) Management responsibility Quality system Contract review Design control Document control Purchasing Product identification and traceability Process control Inspection and training etc., Implementation (8)

15 Top management commitment Appoint the management representative Training Time schedule Write the documents etc, 20. Elaborate Documentation and its benefits. To be prepared (8) Quality policy manual Quality system procedure Work instruction Records/ formats/ forms Benefits (8) Regularizes the method of performing the day-to-day activities. It provides formats for standardizing practices. It provides references etc., 21. Explain about Quality Auditing. Meaning (2) It should be carried out in order to verify whether a quality system is effective and suitable Types (6) Internal Second party Third party Stages (8) Audit planning Audit performance Audit reporting Audit follow-up 22. Explain ISO Concept, Requirements and benefits. Concept (4) Environmental Management System Model Requirements (8) General requirements Environmental policy Environmental aspects Legal aspects Objectives and targets etc., Benefits (4) Global benefits Organization benefits.

KINGS COLLEGE OF ENGINEERING DEPARTMENT OF MANAGEMENT STUDIES QUESTION BANK UNIT 1 INTRODUCTION

KINGS COLLEGE OF ENGINEERING DEPARTMENT OF MANAGEMENT STUDIES QUESTION BANK UNIT 1 INTRODUCTION KINGS COLLEGE OF ENGINEERING DEPARTMENT OF MANAGEMENT STUDIES QUESTION BANK IV/VII Subject Code/Name: MG1401/Total Quality Management Year/Sem : UNIT 1 INTRODUCTION PART A( 2 marks) 1 Define quality. 2

More information

SEMBODAI RUKMANI VARATHARAJAN ENGINEERING COLLEGE

SEMBODAI RUKMANI VARATHARAJAN ENGINEERING COLLEGE SEMBODAI RUKMANI VARATHARAJAN ENGINEERING COLLEGE DEPARTMENT OF ELECTRONICSAND COMMUNICATION ENGINEERING QUESTION BANK Sub.Code :GE6757 Branch / Year / Sem : ECE/IV/VII Sub.Name :TOTAL QUALITY MANAGEMENT

More information

GE 6757-TOTAL QUALITY MANAGEMENT QUESTION B ANK UNIT-I. Quality(Q)=Performance(P)/Expectations(E)

GE 6757-TOTAL QUALITY MANAGEMENT QUESTION B ANK UNIT-I. Quality(Q)=Performance(P)/Expectations(E) GE 6757-TOTAL QUALITY MANAGEMENT QUESTION B ANK UNIT-I 2 MARKS 1.Define Quality? Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated

More information

GE6757 TOTAL QUALITY MANAGEMENT 2 MARKS (Q & A) UNIT 1

GE6757 TOTAL QUALITY MANAGEMENT 2 MARKS (Q & A) UNIT 1 UNIT 1 INTRODUCTION 1. Define quality. Quality is defined as the predictable degree of uniformity and dependability, at low cost suited to the market.(deming). Quality is defined as fitness for use (Juran).

More information

TOTAL QUALITY MANAGEMENT UNIT I INTRODUCTION

TOTAL QUALITY MANAGEMENT UNIT I INTRODUCTION TOTAL QUALITY MANAGEMENT UNIT I INTRODUCTION 1.Define quality. (i) Quality is defined as the predictable degree of uniformity and dependability, at low cost suited to the market.(deming). (ii) Quality

More information

UNIT I - INTRODUCTION

UNIT I - INTRODUCTION UNIT I - INTRODUCTION Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs Analysis Techniques for Quality Costs, Basic concepts of Total Quality Management, Historical Review,

More information

DEPARTMENT OF AUTOMOBILE ENGINEERING

DEPARTMENT OF AUTOMOBILE ENGINEERING DEPARTMENT OF AUTOMOBILE ENGINEERING QUESTION BANK GE2022 TOTAL QUALITY MANAGEMENT YEAR: IV SEM: 08 UNIT I INTRODUCTION PART A 1.Name any two popular awards for quality.nov 2011/ME 2.What are the dimensions

More information

SARDAR RAJA COLLEGES SARDAR RAJA COLLEGE OF ENGINEERING DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING MICRO LESSON PLAN

SARDAR RAJA COLLEGES SARDAR RAJA COLLEGE OF ENGINEERING DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING MICRO LESSON PLAN SARDAR RAJA COLLEGES SARDAR RAJA COLLEGE OF ENGINEERING DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING MICRO LESSON PLAN SUBJECT NAME SUBJECT CODE YEAR SEM : TOTAL QUALITY MANAGEMENT : GE71 :

More information

3. What are the Dimensions of Quality? Features Conformance Reliability Durability Service Response Aesthetics Reputation

3. What are the Dimensions of Quality? Features Conformance Reliability Durability Service Response Aesthetics Reputation DHANALAKSHMI COLLEGE OF ENGINEERING, CHENNAI DEPARTMENT OF ELECTRICAL AND ELECTRONICS ENGINEERING GE6757 - TOTAL QUALITY MANAGEMENT UNIT- I : INTRODUCTION PART A (2 Marks) 1. Define Total Quality? TQM

More information

Project Quality Management. For the PMP Exam using PMBOK

Project Quality Management. For the PMP Exam using PMBOK Project Quality Management For the PMP Exam using PMBOK Guide 5 th Edition PMI, PMP, PMBOK Guide are registered trade marks of Project Management Institute, Inc. Contacts Name: Khaled El-Nakib, PMP, PMI-RMP

More information

Dimensions of product and service quality

Dimensions of product and service quality Dimensions of product and service quality DIMENSIONS OF QUALITY Dimension Meaning and Example Performance Primary product characteristics, such as the brightness of the picture Features Secondary characteristics,

More information

UNIT I - INTRODUCTION

UNIT I - INTRODUCTION SYED AMMAL ENGINEERING COLLEGE (Approved by the AICTE, New Delhi, Govt. of Tamilnadu and Affiliated to Anna University, Chennai) Established in 1998 - An ISO 9001:2000 Certified Institution Dr. E.M.Abdullah

More information

PROJECT QUALITY MANAGEMENT. 1 Powered by POeT Solvers LImited

PROJECT QUALITY MANAGEMENT. 1   Powered by POeT Solvers LImited PROJECT QUALITY MANAGEMENT 1 www.pmtutor.org Powered by POeT Solvers LImited WHAT S PROJECT QUALITY MANAGEMENT? WHAT S PROJECT QUALITY MANAGEMENT? Project Quality Management processes include all the activities

More information

Total Quality Management

Total Quality Management Total Quality Management James R. Evans Total Quality Management Contents About This Course How to Take This Course ix xi 1 Quality in Manufacturing and Service 1 A Brief History Modern Developments

More information

LESSON PLAN ~ ~

LESSON PLAN ~ ~ DOCILP/O 1128.02.02 LP- GE 2022 ~----------------------------------------~ Sub Code: GE 2022 Sub Name: TOTAL QUALITY MANAGEMENT Date: 30.06.2014 Unit:1 Branch: Common to MECH,~ and BIO- TECH Page 1 of

More information

Ch.3 Quality Issues.

Ch.3 Quality Issues. Module 2 : Supply Environment. Ch.3 Quality Issues. Edited by Dr. Seung Hyun Lee (Ph.D., CPM) IEMS Research Center, E-mail : lkangsan@iems.co.kr Resolving Quality Problems. Documentation of Corrective

More information

UNIT-I INTRODUCTION. 2. Define Quality? Quality = Performance x Expectations

UNIT-I INTRODUCTION. 2. Define Quality? Quality = Performance x Expectations UNIT-I INTRODUCTION 1. Define Total Quality? TQM is an enhancement to the traditional way of doing business. It is the art of managing the whole to achieve excellence. It is defined both a philosophy and

More information

Quality Engineering (ME522)

Quality Engineering (ME522) Quality Engineering (ME522) Dr. Monoj Bardalai Assistant Professor Department of Mechanical Engineering Tezpur University 13-02-2019 2 Introduction: Total Quality Management (TQM) 6 Basic concepts 1. Involvement

More information

DIRECTORATE OF TECHNICAL EDUCATION DIPLOMA IN MECHANICAL ENGINEERING. M SCHEME onwards III YEAR V SEMESTER CURRICULUM DEVELOPMENT CENTRE

DIRECTORATE OF TECHNICAL EDUCATION DIPLOMA IN MECHANICAL ENGINEERING. M SCHEME onwards III YEAR V SEMESTER CURRICULUM DEVELOPMENT CENTRE DIRECTORATE OF TECHNICAL EDUCATION DIPLOMA IN MECHANICAL ENGINEERING M SCHEME 2015-2016 onwards III YEAR V SEMESTER ELECTIVE THEORY 32071 TOTAL QUALITY MANAGEMENT CURRICULUM DEVELOPMENT CENTRE Curriculum

More information

For the PMP Exam using PMBOK. PMI, PMP, PMBOK Guide are registered trade marks of Project Management Institute, Inc.

For the PMP Exam using PMBOK. PMI, PMP, PMBOK Guide are registered trade marks of Project Management Institute, Inc. For the PMP Exam using PMBOK Guide 5 th Edition PMI, PMP, PMBOK Guide are registered trade marks of Project Management Institute, Inc. 1 Contacts Name: Khaled El-Nakib, MSc, PMP, PMI-RMP URL: http://www.khaledelnakib.com

More information

Projektledning och Projektmetodik, VBEF01. Kristian Widén Tekn. Doktor Avd. För Byggproduktion Inst. För Byggvetenskaper Lunds Universitet

Projektledning och Projektmetodik, VBEF01. Kristian Widén Tekn. Doktor Avd. För Byggproduktion Inst. För Byggvetenskaper Lunds Universitet Projektledning och Projektmetodik, VBEF01 Kristian Widén Tekn. Doktor Avd. För Byggproduktion Inst. För Byggvetenskaper Lunds Universitet 1 Project Quality Management 2 What Is Project Quality Management?

More information

Introduction to Quality Management. BPF 2123 Quality Management System

Introduction to Quality Management. BPF 2123 Quality Management System Introduction to Quality Management BPF 2123 Quality Management System 1 Chapter Outline Introduction Changes in the Business Culture Defining Quality Dimensions of Quality Gurus of Quality / TQM Historical

More information

PMPA Tech Conference Do we have the Tools and Knowledge to weather the Storm?

PMPA Tech Conference Do we have the Tools and Knowledge to weather the Storm? PMPA Tech Conference 2014 Do we have the Tools and Knowledge to weather the Storm? Quality Initiatives Malcolm Baldrige National Quality Award ISO Standards (ISO 9001, ISO 14001, AS 9100, ETC ) Six Sigma

More information

PMP Exam Preparation Workshop Project Quality Management

PMP Exam Preparation Workshop Project Quality Management PMP Exam Preparation Workshop Project Quality Management 1 Learning Objectives By the end of this session you will understand: The PM Quality Processes The PM Process Groups Project Quality Management

More information

TQM and Reliability Engineering

TQM and Reliability Engineering Total Quality Management & Reliability Engineering Dr V. Muralidharan Dept. of Mechatronics SRM University Introduction Total Quality Management TQM is an enhancement to the traditional way of doing business.

More information

WHY QUALITY IS IMPORTANT? PRODUCT AND QUALITY COSTS OF POOR QUALITY COST OF ACHIEVING GOOD QUALITY. Prevention costs.

WHY QUALITY IS IMPORTANT? PRODUCT AND QUALITY COSTS OF POOR QUALITY COST OF ACHIEVING GOOD QUALITY. Prevention costs. WHY QUALITY IS IMPORTANT? Lecture 7: Quality management systems PRODUCT AND QUALITY Quality has direct impact on economic results in both ways Costs Incomes Quality assurance Poor quality costs Higher

More information

Total Quality Management

Total Quality Management Total Quality Management The way of managing organization to achieve excellence Total everything Quality degree of excellence Management art, act or way of organizing, controlling, planning, directing

More information

DHANALAKSHMI COLLEGE OF ENGINEERING DEPARTMENT OF MECHANICAL ENGINEERING GE 6757 TOTAL QUALITY MANAGEMENT. Unit-IV TOOLS AND TECHNIQUES II

DHANALAKSHMI COLLEGE OF ENGINEERING DEPARTMENT OF MECHANICAL ENGINEERING GE 6757 TOTAL QUALITY MANAGEMENT. Unit-IV TOOLS AND TECHNIQUES II 1 DHANALAKSHMI COLLEGE OF ENGINEERING DEPARTMENT OF MECHANICAL ENGINEERING GE 6757 TOTAL QUALITY MANAGEMENT Unit-IV TOOLS AND TECHNIQUES II 1. What are the various approaches to improving reliability of

More information

TQM i.e. (Total Quality Management) Construction Projects

TQM i.e. (Total Quality Management) Construction Projects TQM i.e. (Total Quality Management) In Construction Projects Concepts of i) KAIZEN i. e Continuous Improvement ii) ZERO DEFECTS i. e. Perfection in what ever we do Total quality management is a managerial

More information

Principles of Operations Management: Concepts and Applications Topic Outline Principles of managing Operations (PMO)

Principles of Operations Management: Concepts and Applications Topic Outline Principles of managing Operations (PMO) Principles of Operations Management: Concepts and Applications Topic Outline Principles of managing Operations (PMO) Session 1: Operations Management Foundations Define the science and practice of operations

More information

FUNDAMENTALS OF QUALITY CONTROL AND IMPROVEMENT

FUNDAMENTALS OF QUALITY CONTROL AND IMPROVEMENT FUNDAMENTALS OF QUALITY CONTROL AND IMPROVEMENT Third Edition AMITAVA MITRA Auburn University College of Business Auburn, Alabama WILEY A JOHN WILEY & SONS, INC., PUBLICATION PREFACE xix PARTI PHILOSOPHY

More information

Chapter 9 1. List and briefly explain the dimensions of product and service quality

Chapter 9 1. List and briefly explain the dimensions of product and service quality Chapter 9 1. List and briefly explain the dimensions of product and service quality Product Quality the dimensions of product quality include: 1. performance main characteristics or function of the product

More information

Operations Management

Operations Management 9-1 Management of Quality Operations Management William J. Stevenson 8 th edition 9-2 Management of Quality CHAPTER 9 Management of Quality McGraw-Hill/Irwin Operations Management, Eighth Edition, by William

More information

Contents. Part I Business-Integrated Quality Systems. Part II Integrated Planning. Preface... xi

Contents. Part I Business-Integrated Quality Systems. Part II Integrated Planning. Preface... xi Contents Preface... xi Part I Business-Integrated Quality Systems 1 Organizational Structures... 3 General Theory of Organization Structure... 5 The Functional/Hierarchical Structure... 6 Matrix Organizations...

More information

Total Quality Service. Unit 5

Total Quality Service. Unit 5 Total Quality Service Unit 5 1 What is TQM? Total quality management (TQM) is an approach for continuously improving the quality of every aspect of business life.it is a never ending process of improvement

More information

Quality Management Chapter 14

Quality Management Chapter 14 Quality Management Chapter 14 1 Objectives What is Quality? Total Quality Management TQM in Service Cost of Quality Quality Improvements Quality Awards and Certifications 2 What is Quality? The Meaning

More information

APICS PRINCIPLES OF OPERATIONS MANAGEMENT TOPIC OUTLINE CONCEPTS AND APPLICATIONS

APICS PRINCIPLES OF OPERATIONS MANAGEMENT TOPIC OUTLINE CONCEPTS AND APPLICATIONS APICS PRINCIPLES OF OPERATIONS MANAGEMENT TOPIC OUTLINE CONCEPTS AND APPLICATIONS About this Topic Outline This outline details the concepts and applications coved in all five of the APICS Principles of

More information

Quality management in construction projects

Quality management in construction projects Quality management in construction projects MSc, PMP, CQE ASQ. Introduction The quality as a concept has a deep root in the history, anyway the quality profession greatly evolved after World War II when

More information

MULTIMEDIA COLLEGE JALAN GURNEY KIRI KUALA LUMPUR

MULTIMEDIA COLLEGE JALAN GURNEY KIRI KUALA LUMPUR STUDENT IDENTIFICATION NO MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR FIFTH SEMESTER FINAL EXAMINATION, 2014/2015 SESSION MGT2063 TOTAL QUALITY MANAGEMENT DMGW-E-F-1/13, DMGQ-E-F-1/13, DMGA-E-F-1/13,

More information

Quality. Monitoring & Controlling Processes. Planning. Processes. Executing Processes. Process. Knowledge Area. Monitoring &

Quality. Monitoring & Controlling Processes. Planning. Processes. Executing Processes. Process. Knowledge Area. Monitoring & PMBOK 5 Ed. DEI- Monitoring & Controlling Processes Planning Processes Enter phase/ Start project Initiating Processes Closing Processes Exit phase/ End project Executing Processes Knowledge Area Process

More information

CH (8) Hot Topics. Quality Management

CH (8) Hot Topics. Quality Management CH (8) Hot Topics Quality Management 1 CH ( 8 ) Quality Management 2 Introduction This knowledge area requires you to understand three processes, as described in the book PMP : Plan Quality Management,

More information

Learning Objectives. Defining Quality. Defining Quality 5 Ways. Manufacturing Quality vs. Service Quality. Cost of Quality. Chapter 5 Managing Quality

Learning Objectives. Defining Quality. Defining Quality 5 Ways. Manufacturing Quality vs. Service Quality. Cost of Quality. Chapter 5 Managing Quality Chapter 5 Managing Quality Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition Wiley 2010 Learning Objectives Explain the meaning of TQM Identify the costs of Quality Identify Quality leaders

More information

Managing Quality: Integrating the Supply Chain, 5e (Foster) Chapter 2 Quality Theory

Managing Quality: Integrating the Supply Chain, 5e (Foster) Chapter 2 Quality Theory Managing Quality: Integrating the Supply Chain, 5e (Foster) Chapter 2 Quality Theory 1) A coherent group of general propositions used as principles of explanation for a class of phenomena is referred to

More information

Quality Management (PQM01) Chapter 04 - Quality Control

Quality Management (PQM01) Chapter 04 - Quality Control Quality Management (PQM01) Chapter 04 - Quality Control Slide 1 Slide 2 Involves monitoring specific project results to determine if they comply with relevant quality standards, and identifying ways to

More information

CERTIFIED QUALITY PROCESS ANALYST BODY OF KNOWLEDGE

CERTIFIED QUALITY PROCESS ANALYST BODY OF KNOWLEDGE CERTIFIED QUALITY PROCESS ANALYST BODY OF KNOWLEDGE Included in this body of knowledge (BOK) are explanations (subtext) and cognitive levels for each topic or subtopic in the test. These details will be

More information

The Philosophy of TQM An Overview

The Philosophy of TQM An Overview The Philosophy of TQM An Overview TQM = Customer-Driven Quality Management References for Lecture: Background Reference Material on Web: The Philosophy of TQM by Pat Hammett Customer Quality Measures Customers

More information

FUNDAMENTALS OF QUALITY CONTROL AND IMPROVEMENT. Fourth Edition. AMITAVA MITRA Auburn University College of Business Auburn, Alabama.

FUNDAMENTALS OF QUALITY CONTROL AND IMPROVEMENT. Fourth Edition. AMITAVA MITRA Auburn University College of Business Auburn, Alabama. FUNDAMENTALS OF QUALITY CONTROL AND IMPROVEMENT Fourth Edition AMITAVA MITRA Auburn University College of Business Auburn, Alabama WlLEY CONTENTS PREFACE ABOUT THE COMPANION WEBSITE PART I PHILOSOPHY AND

More information

THE PROCESS APPROACH IN ISO 9001:2015

THE PROCESS APPROACH IN ISO 9001:2015 International Organization for Standardization BIBC II, Chemin de Blandonnet 8, CP 401, 1214 Vernier, Geneva, Switzerland Tel: +41 22 749 01 11, Web: www.iso.org THE PROCESS APPROACH IN ISO 9001:2015 Purpose

More information

Project Quality Management

Project Quality Management Project Quality Introduction Unit 1 Unit 2 Unit 3 PMP Exam Preparation Project Integration Project Scope Project Time Unit 4 Unit 5 Unit 6 Unit 7 Project Cost Project Quality Project Human Resource Project

More information

Lean Gold Certification Blueprint

Lean Gold Certification Blueprint The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types

More information

UNIT I Fundamentals Definition of quality, dimensions of quality, quality planning, quality costs Analysis Technique for quality costs, Basic concept of TQM, Historical review, Principles of TQM, Leadership

More information

GE2022 TOTAL QUALITY MANAGEMENT L T P C UNIT I INTRODUCTION 9

GE2022 TOTAL QUALITY MANAGEMENT L T P C UNIT I INTRODUCTION 9 GE2022 TOTAL QUALITY MANAGEMENT L T P C 3 0 0 3 UNIT I INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality -

More information

QUALITY and ENVIRONMENTAL, HEALTH & SAFETY MANAGEMENT SYSTEM MANUAL

QUALITY and ENVIRONMENTAL, HEALTH & SAFETY MANAGEMENT SYSTEM MANUAL 00 Revision E February 009 ECOM OUTSIDE PLANT & QUALITY and ENVIRONMENTAL, HEALTH & SAFETY MANAGEMENT SYSTEM MANUAL 00 www.tycoelectronics.com www.telecomosp.com www.ampnetconnect.com 00 DCR TQ09/005 Revision

More information

CSU Project Management Certificate Program

CSU Project Management Certificate Program CSU Project Management Certificate Program Project Quality Management Instructor: Ric Rothschild, PMP Contact Info: ric.rothschild@comcast.net 303-664-1117 1 Project Quality Management Agenda Introduction

More information

Quality Systems Manual

Quality Systems Manual Quality Systems Manual ISO9001:2008 Prepared By: Date: 06/28/2013 President Approved by: Date: 06/28/2013 Quality Assurance Manager Introduction Cal-Tron Corp has developed and implemented a Quality Management

More information

CERTIFIED SUPPLIER QUALITY PROFESSIONAL

CERTIFIED SUPPLIER QUALITY PROFESSIONAL CSQP CERTIFIED SUPPLIER QUALITY PROFESSIONAL Quality excellence to enhance your career and boost your organization s bottom line asq.org/cert Certification from ASQ is considered a mark of quality excellence

More information

Competency Model. Level B. Level C Applies to: Manager Coordinator. Applies to: Assistant Vice President Assistant Dean Director

Competency Model. Level B. Level C Applies to: Manager Coordinator. Applies to: Assistant Vice President Assistant Dean Director Job Knowledge a. Demonstrates detailed knowledge of FIT programs, products and services in independently carrying out varied professional duties. a. Uses thorough knowledge of the range of FIT products,

More information

Fundamentals of Quality

Fundamentals of Quality Fundamentals of Quality Quality (business) Quality in business, engineering and manufacturing has a pragmatic interpretation as the non-inferiority or superiority of something; it is also defined as fitness

More information

EUROPEAN GUIDE TO INDUSTRIAL INNOVATION

EUROPEAN GUIDE TO INDUSTRIAL INNOVATION EUROPEAN GUIDE TO INDUSTRIAL INNOVATION Partners in Innovation Ltd (UK) have been awarded a contract by the European Commission to develop the European Guide to Industrial Innovation (GIDIE). The aim of

More information

BBA Sixth Semester Total Quality Management. -BIJAY LAL PRADHAN M Sc Statistics, FDPM(IIMA) PhD Scholar (TQM)

BBA Sixth Semester Total Quality Management. -BIJAY LAL PRADHAN M Sc Statistics, FDPM(IIMA) PhD Scholar (TQM) BBA Sixth Semester Total Quality Management -BIJAY LAL PRADHAN M Sc Statistics, FDPM(IIMA) PhD Scholar (TQM) Total Quality Management Course Title : Total Quality Management Code No. : MGT 163 Area of

More information

A Vision of an ISO Compliant Company by Bruce Hawkins, MRG, Inc.

A Vision of an ISO Compliant Company by Bruce Hawkins, MRG, Inc. A Vision of an ISO 55000 Compliant Company by Bruce Hawkins, MRG, Inc. ISO 55000 refers to a series of three standards outlining the purpose, requirements, and implementation guidance for an Asset Management

More information

Techniques and Tools OPRE

Techniques and Tools OPRE Techniques and Tools OPRE 6364 1 TQM Operationalized Find out what the customer wants Design a product or service that meets or exceeds customer wants Design processes that facilitates doing the job right

More information

Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BOK) 2014

Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BOK) 2014 Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BOK) 2014 The topics in this new BOK include descriptive details (subtext) that will be used by the Exam Development Committee

More information

PRECISE INDUSTRIES INC. Quality Manual

PRECISE INDUSTRIES INC. Quality Manual PRECISE INDUSTRIES INC Revision N Issued July 5, 2017 Conforms to AS9100 Rev. D and ISO 9001:2015 Copyright Year2017 [PRECISE INDUSTRIES INC]; all rights reserved. This document may contain proprietary

More information

GE 6757 TOTAL QUALITY MANAGEMENT LECTURE NOTES UNIT 1

GE 6757 TOTAL QUALITY MANAGEMENT LECTURE NOTES UNIT 1 GE 6757 TOTAL QUALITY MANAGEMENT LECTURE NOTES UNIT 1 UNIT I INTRODUCTION 1.1 Meaning of Quality Quality referred as Grade of service / productreliability safetyconsistencyconsumer's perception Quality

More information

UNIT 2 QUALITY PHILOSOPHY

UNIT 2 QUALITY PHILOSOPHY UNIT 2 QUALITY PHILOSOPHY 1 Quality What is quality? It is a relative word It lies in the eyes of the perceiver According to ISO 9000:2000, it is defined as the degree to which a set of inherent characteristics

More information

Quality Commitment. Quality Management System Manual

Quality Commitment. Quality Management System Manual Quality Commitment Quality Management System Manual This printed copy is uncontrolled Page 1 of 30 Thor Machining Quality Management System Manual Section 1 TABLE OF CONTENTS Page # 1 Introduction 5 2

More information

Malay (Rumi, Roman script)

Malay (Rumi, Roman script) Hai Malay (Rumi, Roman script) Project Management Process Groups Project Integration Management Initiating Planning Executing Scope Monitoring & Controlling Closing Knowledge Areas Time Cost Quality Human

More information

INTEGRATED MANAGEMENT SYSTEM

INTEGRATED MANAGEMENT SYSTEM INTEGRATED MANAGEMENT SYSTEM Quality Environment Health&Safety CONTENT Company 4 Integrated management system. 5 Company organizational structure 6 Process control 7 Documentation 9 Control of documents

More information

Business Systems - Operations Management

Business Systems - Operations Management Business Systems - Operations Management Session 2 Planning & Control, Operations Improvement Facilitator: Dr. Jonathan Farrell 1 This Evening s s Program Little s s Law Some more examples The Nature of

More information

Computer Science and Software Engineering University of Wisconsin - Platteville 3. Statistical Process Control

Computer Science and Software Engineering University of Wisconsin - Platteville 3. Statistical Process Control Computer Science and Software Engineering University of Wisconsin - Platteville 3. Statistical Process Control Yan Shi SE 3730 / CS 5730 Lecture Notes Outline About Deming and Statistical Process Control

More information

Total Quality Management (ODD)

Total Quality Management (ODD) A Course Material on Total Quality Management 2015-16(ODD) By Mrs. M.Latha Assistant Professor DEPARTMENT OF ELECTRICAL AND ELECTRONICS ENGINEERING SASURIE COLLEGE OF ENGINEERING VIJAYAMANGALAM 638 056

More information

ISO 9004 INTERNATIONAL STANDARD. Managing for the sustained success of an organization A quality management approach

ISO 9004 INTERNATIONAL STANDARD. Managing for the sustained success of an organization A quality management approach INTERNATIONAL STANDARD ISO 9004 Third edition 2009-11-01 Managing for the sustained success of an organization A quality management approach Gestion des performances durables d'un organisme Approche de

More information

1 Management Responsibility 1 Management Responsibility 1.1 General 1.1 General

1 Management Responsibility 1 Management Responsibility 1.1 General 1.1 General 1 Management Responsibility 1 Management Responsibility 1.1 General 1.1 General The organization s management with executive The commitment and involvement of the responsibility shall define, document

More information

CHAPTER 6 PROCESS IMPROVEMENT

CHAPTER 6 PROCESS IMPROVEMENT CHAPTER 6 PROCESS IMPROVEMENT Expected Outcomes Able to identify several different approaches towards continuous process improvement Understand method applied to continuous improvement in quality aspect

More information

Quality Manual ISO 9001:2008 ISO 9001:2015

Quality Manual ISO 9001:2008 ISO 9001:2015 Quality Manual ISO 9001:2008 ISO 9001:2015 SAE CIRCUITS, INC. 4820 63 rd Street Suite 100 Boulder, CO 80301 USA www.saecircuits.com Table of Contents 1. Company Information 3 2. QMS Scope and Exclusions

More information

LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0

LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 MODULE 1 LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 1. Cultural Enablers 15% 20% 25% 1.1. Principles of Cultural Enablers 3% 4% 5% 1.1.1. Respect for the individual 1.1.2. Humility 1.2. Processes

More information

Process Performance and Quality Chapter 6

Process Performance and Quality Chapter 6 Process Performance and Quality Chapter 6 How Process Performance and Quality fits the Operations Management Philosophy Operations As a Competitive Weapon Operations Strategy Project Management Process

More information

Software Project & Risk Management Courses Offered by The Westfall Team

Software Project & Risk Management Courses Offered by The Westfall Team Software Project & Risk Management is a 5-day course designed to provide a knowledge base and practical skills for anyone interested in implementing or improving Software Project and Risk Management techniques

More information

GSR Management System - A Guide for effective implementation

GSR Management System - A Guide for effective implementation GSR Management System - A Guide for effective implementation 1 Introduction Governments are facing challenges in meeting societal expectations and have an interest in Governmental Social Responsibility

More information

GE 2022 TOTAL QUALITY MANAGEMENT UNIT I

GE 2022 TOTAL QUALITY MANAGEMENT UNIT I GE 2022 TOTAL QUALITY MANAGEMENT UNIT I Introduction Need for Quality Evolution of quality- Definition of quality Dimensions of manufacturing and service quality Basic concepts of TQM Definition of TQM

More information

Process Performance and Quality

Process Performance and Quality Process Performance and Quality How Process Performance and Quality fits the Operations Management Philosophy Chapter 6 Operations As a Competitive Weapon Operations Strategy Project Management Process

More information

1. Quality Right First Time for product and services will ensure fulfillment of external and internal Customers satisfaction. 2. It is a coordinated a

1. Quality Right First Time for product and services will ensure fulfillment of external and internal Customers satisfaction. 2. It is a coordinated a 1. Quality Right First Time for product and services will ensure fulfillment of external and internal Customers satisfaction. 2. It is a coordinated activity to direct and control an organization with

More information

9. Project Quality Management- Introduction

9. Project Quality Management- Introduction Construction Project Management (CE 110401346) 9. Project Quality Management- Introduction Dr. Khaled Hyari Department of Civil Engineering Hashemite University Content Quality: What? (The concept of quality)

More information

Delivering Engineered Solutions

Delivering Engineered Solutions Quality Terms Term Description Accept / Reject Criteria This refers to the measurement and decision of whether or not the quality and performance of a product or service is acceptable. These criteria can

More information

QUALITY MANAGEMENT PRINCIPLES

QUALITY MANAGEMENT PRINCIPLES ISO/TC176/SC2/WG15/N130 QUALITY MANAGEMENT PRINCIPLES 1. Quality Management Principles A quality management principle is a comprehensive and fundamental rule or belief, for leading and operating an organisation,

More information

ISO 9001:2008 Quality Management System QMS Manual

ISO 9001:2008 Quality Management System QMS Manual 2501 Kutztown Road Reading, PA, 19605 Tel. 610-929-3330 Fax 610-921-6861 ISO 9001:2008 Quality Management System QMS Manual The information contained in this document is Fidelity Technologies Corporation

More information

Trend and Business. Business and Quality Management

Trend and Business. Business and Quality Management Trend and Business Business and Quality Management Nattasit Chaisaard PH.D. Candidate (Civil Engineering) Lecturer of School of Management Science Sukhothai Thammathirat Open University Quality is Buzzword?

More information

Project Management CTC-ITC 310 Spring 2018 Howard Rosenthal

Project Management CTC-ITC 310 Spring 2018 Howard Rosenthal Project Management CTC-ITC 310 Spring 2018 Howard Rosenthal 1 Notice This course is based on and includes material from the text: A User s Manual To the PMBOK Guide Authors: Cynthia Stackpole Snyder Publisher:

More information

Lecture 6 MBF2213 Operations Management Prepared by Dr Khairul Anuar. L6: Quality Management

Lecture 6 MBF2213 Operations Management Prepared by Dr Khairul Anuar. L6: Quality Management Lecture 6 MBF2213 Operations Management Prepared by Dr Khairul Anuar L6: Quality Management Capacity planning and control Operations strategy Design Improvement Quality management Planning and control

More information

JDI Quality Assurance Guideline

JDI Quality Assurance Guideline JDI Quality Assurance Guideline For Supplier, 2017 Japan Display Inc. 7/1/2017 - Table of Contents - 1. Introduction... - 7-1.1. Purpose of this Guideline...- 8-1.2. Structure of this Guideline...- 8-1.3.

More information

Chapter 3: Employee Involvement

Chapter 3: Employee Involvement Chapter 3: Employee Involvement Maslow s Hierarchy of needs: Motivation Self actualization Esteem Social Security Survival 26-09-2018 1 Herzberg s two factor theory Motivators- recognition, responsibility,

More information

CERTIFIED QUALITY IMPROVEMENT ASSOCIATE

CERTIFIED QUALITY IMPROVEMENT ASSOCIATE CQIA CERTIFIED QUALITY IMPROVEMENT ASSOCIATE Quality excellence to enhance your career and boost your organization s bottom line asq.org/cert Certification from ASQ is considered a mark of quality excellence

More information

25 D.L. Martin Drive Mercersburg, PA (717)

25 D.L. Martin Drive Mercersburg, PA (717) QUALITY MANUAL D. L. MARTIN CO. 25 D.L. Martin Drive Mercersburg, PA 17236 (717) 328-2141 Revision 14 August 2012 Michael A. White Manager, QA & Engineering D.L. Martin Co. Quality Manual UNCONTROLLED

More information

Risk Management as Methodology of Continual Quality Improvement in Enterprise

Risk Management as Methodology of Continual Quality Improvement in Enterprise Risk Management as Methodology of Continual Quality Improvement in Enterprise MÁRIA HUDÁKOVÁ MÁRIA LUSKOVÁ Faculty of Special Engineering University of Zilina Ul.1.maja 32, 010 26 Zilina, SLOVAKIA maria.hudakova@fsi.uniza.sk,

More information

International Journal on Textile Engineering and Processes, ISSN: , Vol 1, Issue 1, Jan2015

International Journal on Textile Engineering and Processes, ISSN: , Vol 1, Issue 1, Jan2015 Total Quality Management in Terry Fabric Manufacturing Pranjali Chandurkar, CTF Abstract The challenge that companies face as the 21st Century gets underway, is to succeed in global economy where competition

More information

ISO 9001:2015 The Sticky Clauses

ISO 9001:2015 The Sticky Clauses ISO 9001:2015 The Sticky Clauses How to get unstuck without becoming unglued By Charlie Cianfrani cianfranic@aol.com All rights reserved About Your Presenter: Charlie Cianfrani Professional Experience

More information

We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists. International authors and editors

We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists. International authors and editors We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists 3,500 108,000 1.7 M Open access books available International authors and editors Downloads Our

More information

We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists. International authors and editors

We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists. International authors and editors We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists 3,900 116,000 120M Open access books available International authors and editors Downloads Our

More information