Role profile: ICT Manager (Corporate Operations)

Transcription

1 Role profile: ICT Manager (Corporate Operations) HRB Grade VIII - Job Family (consisting of R&I V, Services V and Senior Researcher grades) The Health Research Board (HRB) supports and funds health research in Ireland. Our mission is to improve people s health and enhance healthcare delivery. An overview of the HRB s objectives and activities may be found in Research. Evidence. Action. HRB Strategy ( The Corporate Operations Directorate provides a range services to the HRB covering Finance, Governance, HR, ICT, Communications, Legal and Facilities. These services underpin our current strategy to obtain and sustain outstanding levels of organisational performance and ensure our staff can work to their optimum. Key responsibilities of the post of ICT Manager (Corporate Operations) Reporting to the Director of Corporate Operations, the successful candidate will manage the Health Research Board s (HRB) ICT infrastructure, including procurement and project management. The ICT manager is also responsible for providing leadership and management to our Facilities team and ensuring all Facilities tasks are carried out in a professional and efficient manner. Duties will include: Be responsible for all ICT operational activities and take responsibility for the effective management, performance and improvement of the HRB s ICT infrastructure. Ensure that all ICT operating systems and applications are secure and fit for purpose, continually reviewed and enhanced and that they will best deliver on the HRB s corporate strategy. Drive ICT medium and long term strategies and develop appropriate ICT policies. Prepare the ICT annual business plan, annual budget and monitor and control expenditure. Advise proactively on appropriate technology and infrastructure to support the HRB in achieving its strategic and business objectives. Manage and maintain all ICT systems, service contracts and applications to tender. Ensure that all ICT spend meets public procurement standards. Manage individual and team performance and implement the HRB s performance management and development system. Continually Update and Administer client side, Server side, firewall, networks and VPN infrastructure to ensure that all systems are secure and comply with Data Protection requirements. Create and manage user accounts on Active Directory and Exchange. Administer all cloud based applications and processes in a secure and proactive manner. Document all ICT processes and policies. HRB ICT Manager (Corporate Operations) Page 1 of 5

2 Manage all data under the guidelines of the General Data Protection Regulation. Deal with routine queries and complaints working across the HRB. Management responsibilities for Facilities services and staff. Any other tasks as may be assigned by the Director of Corporate Operations. Requirements: Relevant third level qualification and a minimum of 3 years relevant experience in a similar management role. Significant project management experience managing and implementing complex ICT systems. ICT infrastructural planning and development experience. Demonstrable experience in strategic and operational ICT management including financial and budgetary management. Process and quality management experience. Excellent team and people management skills. Experience of managing security of sensitive and personal information with knowledge of data protection regulations. Backup, Disaster Recovery and preventative maintenance experience. Active Directory Administration and Group Policy experience Working knowledge of some or all of the following: Windows 7 to 10, Windows Server 2012, Microsoft Exchange 2012, Sharepoint, VMware ESXi 5.5, Web hosting technologies, Microsoft Office Products, SQL, Office 365 and Azure. Essential knowledge and experience: Excellent management, organisational, analytical and problem solving skills, with high attention to detail. Possess exceptional communication skills, with the ability to build positive relationships with a variety of stakeholders. A self-starter, able to work off own initiative, handle multiple priorities within tight time frames and contribute to high quality services. Be flexible, adaptable and comfortable with change. Keen to develop their skills and contribute to the work of the organisation in other areas when required. The complete list of core competencies for this post is in Appendix A. Reporting relationship The ICT Manager will report to the Director of Corporate Operations or their designate Salary scale: Salary Range for ICT Manager (Services V) 66,471-79,678 Note: this post is a permanent full-time position Appointment will be made in accordance with the Department of Health guidelines. New entrants will be appointed at the first point of the scale. HRB ICT Manager (Corporate Operations) Page 2 of 5

3 How to apply: Closing Date for applications is Friday 18 May 2018 at 12:00 noon. Please submit a cover letter and curriculum vitae by to recruitment@hrb.ie. You must include the name of the post that you are applying for in the subject line. If you require further information, please contact Karen O'Donnell, HR Officer at recruitment@hrb.ie or please refer to the Recruitment page on the HRB website at for full details on this campaign The Health Research Board is an equal opportunities employer. HRB ICT Manager (Corporate Operations) Page 3 of 5

4 Appendix A: Core competencies - ICT Manager (Services V) Leadership Actively contributes to the development of the strategies and policies of the Department/ Organisation Brings a focus and drive to building and sustaining high levels of performance, addressing any performance issues as they arise. Leads and maximises the contribution of the team as a whole. Considers the effectiveness of outcomes in terms wider than own immediate area. Clearly defines objectives/ goals & delegates effectively, encouraging ownership and responsibility for tasks. Develops capability of others through feedback, coaching & creating opportunities for skills development. Identifies and takes opportunities to exploit new and innovative service delivery channels. Analysis and decision making Researches issues thoroughly, consulting appropriately to gather all information needed on an issue. Understands complex issues quickly, accurately absorbing and evaluating data (including numerical data). Integrates diverse strands of information, identifying inter-relationships and linkages. Makes clear, timely and well-grounded decisions on important issues. Considers the wider implications of decisions on a range of stakeholders. Takes a firm position on issues s/he considers important. Management and delivery of results Takes responsibility for challenging tasks and delivers on time and to a high standard. Plans and prioritises work in terms of importance, timescales and other resource constraints, reprioritising in light of changing circumstances. Ensures quality and efficient customer service is central to the work of the division. Looks critically at issues to see how things can be done better. Is open to new ideas initiatives and creative solutions to problems. Ensures controls and performance measures are in place to deliver efficient and high value services. Effectively manages multiple projects. Interpersonal and communication skills Presents information in a confident, logical and convincing manner, verbally and in writing. Encourages open and constructive discussions around work issues. Promotes teamwork within the section, but also works effectively on projects across Departments/Sectors. Maintains poise and control when working to influence others. Instils a strong focus on Customer Service in his/her area. Develops and maintains a network of contacts to facilitate problem solving or information sharing. Engages effectively with a range of stakeholders, including members of the public, Public Service Colleagues and the political system. HRB ICT Manager (Corporate Operations) Page 4 of 5

5 Drive and commitment to public service values Is self-motivated and shows a desire to continuously perform at a high level. Is personally honest and trustworthy and can be relied upon. Ensures the citizen is at the heart of all services provided. Through leading by example, fosters the highest standards of ethics and integrity. Specialist knowledge, expertise and self-development Has a clear understanding of the roles objectives and targets of self and the team and how they fit into the work of the unit and Department/ Organisation. Has a breadth and depth of knowledge of Department and Governmental issues and is sensitive to wider political and organisational priorities. Is considered an expert by stakeholders in own field/ area. Is focused on self-development, seeking feedback and opportunities for growth to help carry out the specific requirements of the role. HRB ICT Manager (Corporate Operations) Page 5 of 5