EFQM Excellence model used to investigate the structure of TQM

Transcription

1 Technical Journal of Engineering and Applied Sciences Available online at TJEAS Journal / ISSN TJEAS EFQM Excellence model used to investigate the structure of TQM Atallah Arjmendi 1, M. Mirabzadeh 2 1. Master of Industrial Engineering Department, Azad Arak University, Arak, Iran 2. Master of Industrial Engineering Department, Payam Noor University of Ilam, Iran Corresponding author:m. Mirabzadeh ABSTRACT:Quality management is looking to management and concludes social and technical dimensions and the aim is to get the highest result that carry out in special framework. Nowadays reward models quality (Quality Award) as the Malcolm Baldrige Quality Award and the Excellence Model as a guide for implementing TQM are used by many organizations. The aim of this research is balancing the excellent model of organization by using the total quality management that carry out in bahman motor company and 70 questionnaires was distributed to all the people that is students and 41questionnaires were returned. Results of this study show the excellence model as a framework for TQM has been. Keywords:Models of Excellence organization, Total Quality Management soft, Total Quality Management hard, Bahman Motor Company. INTRODACTION Using the system for analyzing organization, moving towards the creating the clean competition in market and identify the successful organization for modeling them is very affective. The excellent model is one of the organizational and self-analyzing that is concentrate on creating organization analyzing in reaching high level organizational. In 1990 most companies is use infrastructure prize, doming prize in japan, malkome baldrige prize in america and Europe quality as a framework in carry out quality management.(lee,2003) Also using this model in European organizations is so much, but is has almighty in academic level that is the most ambiguity in carry out and analyzing (yousefie, 2011). The object of this research is analyzing the excellent organization model by the use of Total Quality Management and organizational activity is the most issue in the research in finding in carry out the organization excellent model cover the technical and social dimension and by other words whether carry out this organization in Iranian companies, especially Research domain (Bahman Motors company) have efficiency and effectiveness? This research is try to use the effect of models of excellent mode as a rule in activities management in improving organization excellent by considering economic, cultural and environmental condition and other thing, by considering European model in Iranian bahman motor. Total quality management There are lots of organizations that use quality as competition weapon and trick, that developing quality increases the profit and strength the competitive position in market. The study show that the implementation of total quality management could help decrees the problems and different situation that industrial production institute in developing country that low capacity, low quality, high waste and long time waiting and lack of skilled worker and first material. Improvement in production quality and profiting in these countries, increase the export capacities and as a result industrial increase and development The main meaning of quality management is based on quality and most meaning concentrate on needs and customers. Morgan 1997, be lives that compressive quality management is on quality axis and most meaning concentrate on customers and their needs.

2 Morgan 1997 believes that compressive quality management, there is an organizational approach for collecting customer s needs and expectation that cover all personnel and managers. Carlos in 2009 defines the total quality as this: philosophy management that by using continuous developing method to use opportunities and sources to increase quality with customer s satisfaction Although some definitions are different, but the total agreements for assumption in total quality management meanings are: total quality management main meaning could be divided in two class, soft total quality management, or social and technical or solid total quality management. (Lewis,2006 ). Dimensions of social dimensions focus on human resource management, leadership, team works, training, and technical aspects of employee participation and focuses on improving production methods and processes to improve the operation of goods and services 2. highlights technical and social dimensions of TQM cannot be played alone. These dimensions should be linked together and mutually support each other (Sun, ) The following points should be considered in the implementation of total quality management (Yusof, 2006 :). Management should take the quality management of targets and take responsibility.top managers must manage the obstacles that often have to overcome.tqm should be understood that only small group participation cannot be established.for total quality management requires resources like time, money and manpower are taking a long-term effort. Staff needs to constantly ensure that management commitment, in practice, not just in words. Learn skills by training and ensuring the long-term efforts to maintain the results. Model of Organizational Excellence Excellence Model is a practical tool that helps organizations by measuring where they are on the rise, it's important to achieve. This model also helps organizations of excellence within the organization, knowledge and simulation of the existing solutions can improve (Alam Tabriz, 1388). European Foundation for Quality Management Business Excellence Model was created in 1991 by as a framework, by which companies were best known, was recognized. This model is composed of 9 elements in 5 Enabler (leadership, policy, strategy, staff, resources and processes) and four benchmark result (carlos 2009). criteria leadership Strategy and policy Table1. Model of Organization Excellence definition Top leaders facilitate reaching missions and perspective. They develop organizational values and systems for having sustainable success Top organizations carry out the missions and perspective by developing focus strategy on beneficiaries. process, goals and plans developed Results Personals Resources Process Customer results Personnel results Society results Key Performance Top organization Management, all personnel potential is in the team and organizational level developed. Policies, plans and process developed. Top organizations manage foreign cooperation, internal resources and supplier for supporting strategies and policies Top organization design and manage process for produce with maximal value for beneficiaries. Top organizations totally measure highlighted achievements by respecting their customers Top organizations totally measure highlighted achievements by respecting their personnel Top organizations totally measure highlighted achievements by respecting their society Top organizations totally measure highlighted achievements by respecting their policy and key criteria. The advantages of using EFQM model Enables the quantitative assessment of the current status of the Allow comparison with other leading organizations in each criterion, and determining the status of industrial and commercial organizations in the national and international levels Ability to learn from other organizations by sharing best practices Ability to identify measures that will enable the organization to better results achieved by this organization. Ability to identify approaches that can be useful for the operation of the commercial agreement (Ansari, 2002). Technical and social aspects of TQM excellence model 3621

3 It should focus on enablers. Enablers in organizational excellence model process, structures and tools that organizations can use to manage quality (Nabitz,1999). Category by Carlos Bou, 2009 for Social dimensions conclude "employee" and "leadership" and the technical aspects are resources" and "process" is. Than the other, "Policy and Strategy" is a measure of the technical aspects and as a means of social integration in relation to other known measures of content. Question 1: Is social - Technical TQM excellence model has been met? Interaction relations in enabler s domains Some empirical studies support association between the enablers (Reiner, 2002; Bou-Llusar, 2005). Studies Eskildsen ( 2000) suggests that the criteria for the Business Excellence Model enablers in a very complicated association with the requirements. The relationship between social and technical aspects of the change in each of these dimensions can be changed to another. Research model is shown in the attachment. Principal dimensions of quality are usually implemented in combination in A levels are highly correlated with each other (Dowet et al,. 1999) Question 2: Does the enablers of the EFQM model as a factor in the interaction between components is secretly unable to play? Interaction relationship in results domain Measuring activities in total quality management should conclude the measurement of social and technical dimensions.( Mcadam,2001). The result of the on degree could intervention in other degrees result and this is a reaction relation in results. Will work, but the satisfaction of internal and external customers and the community in which the organization is operating (Nabitz,. 2001) Question 3: Are the results of the EFQM model as a factor in the interaction between components is secretly unable to play? Impact of TQM on organizational performance in the Business Excellence Model is that these models can influence the results model assumes that organizational excellence, excellence results through leadership and guidance to business policies and strategies (Carlos, 2009). Moreover, the model excellence on a regular basis to conduct activities intended to improve the results, insisting (Black and Crumley, 1997). According to Calvo ( 2005) and Reiner ( 2002), the results of some organizations to manage the domain depends enablers. Question 4: Does the enablers of the EFQM model has influence? Background Research The main obtained relation Enablers have common hidden factor that lead to positive connection Suggested that some relation created between 5 criteria of preparation and exploit of personnel. Reformed model, confirm baldrig criteria. Quality results could reach by quality movement system and quality analyzing Focus on internal relation between all the organizational excellent model and as a result supplies factors and improve all the results Leadership as a guide for all the baldrig system parts, and this parts are: measurement, analyzing, knowledge management, strategic planning, The focus is on the staff and faculty and management processes. Baldrige all components are significantly associated with organizational outcomes. Organizational excellent model for using innovative works have more improvement than iso 9000 Table 2. Background Research Research main objects Experimental analyze of internal structure of enablers variants For creating model for satisfying personnel by comparison with organizational excellent model and model of hakman and oldham For study the association between baldrig criteria and carry out sustainable document, created according malkom special criteria. For creating new sight and understanding the relation between organizational excellent model criteria s Experimental test of ali associated with baldrig prize in comprehensive measurement of development model and teaching action Analyzing the differences between iso 9000 and organization author dixtera (1997) Skilid vdilgard (2000) Lea (2003) losar (2005) Badri(2005) ( 2011) alberto sen 3622

4 Research analyzing model The model of research has shown in figure1. Research Methodology The research method used in this study can be analyzed from different aspects. Aspects of the target, since it is applied after the application of knowledge in a particular field is carried out and its results can be used in planning and decision making. Aspects of data collection are descriptive research. In order to explain this is to describe the systematic, objective and accurate facts and characteristics of the target population will be (Skaran, 2002). In this study, the questionnaire was validated using Cronbach's alpha coefficient calculated by the software 15SPSS Valfay with 952/. Determined. To investigate the factors influencing the population and the implementation model of excellence or perfection of an ideal organization to achieve high quality in bahman motor company,top managers, Board member s heads (Enforcement technical training) and experts participated in the bahman motor Statistical Society. The community is comprised of 70questionnaires were distributed among the entire population and 41questionnaires were returned. In this study, the type of analytical method was used for data analysis. The method of distribution of the t-test statistics Kalmograph - Smirnov test for normality of the data, Pearson correlation test to answer the second question and the third and fourth regression slope is used to answer the question. Analysis of Data Question1. The social dimension - total quality management in the Technical Excellence Model has been observed? To answer this question, mean to answer questions relating to the social aspects - technical (leadership, policy, public or staff, resources and processes) are compared with the number3. H0: µ 3 : µ >

5 Figure1. Model of Research results Table 3. Summary results of the first question df Meaningful level (sig) Statistic value t EFQM factors leadership personnel Sources Process Customers result Personnel result Society result Result of mail action Considering the above factors, the technical and social dimensions (leadership, policy, policies, personnel, resources and process) as well as the Excellence Model has been observed. Second question: Does the excellence model as a factor enabling the interaction between components is secretly unable to play? Third question: Does the excellence model as a factor in the interaction between components is secretly unable to play? For answering the two questions social and technical dimension and the direct are put in the on factor as a and for result dimension the same way is done then coefficient ratio in social and technical dimension calculated and for to answer the third question, we correlated the results of its dimensions (customer results, people results, society results the key results) can be calculated by the software. Correlation coefficients between enablers and their related parameters are defined as follows: 3624

6 For answering the two questions the social and technical dimension are put in the pattern as an enablers and for dimension result we do the same and then calculate of correlation Coefficient in these dimension. Table 4. Correlation coefficient between enablers and dimensions leadership policy resources process enablers enablers Person ** ** ** ** 1 ratio According to Table 4 Correlation coefficients between all social aspects - technical, policy, and the formidable instruments strongly and significantly as all coefficients of the sig <0.05 are the results of the second question can be said of enabling them to role models of excellence as a hidden factor is the interaction between components. result Pearson ratio sig Table5. correlation coefficient between the results and the dimensions Customers Personnel results Social Key results result results ** ** ** ** results According to Table 5 Correlation coefficients between all aspects of operating results strongly and significantly as all coefficients of the sig <0.05 are the answer to the third question, we can say, the results of the Excellence Model as a factor in secret to the role of the interaction between components. Fourth question: Is it empowering to have a positive impact on the results of the Excellence Model? Definition Table 6. Results of the regression coefficients enablers as an independent variable Unstandardized model Statistic Standardized ratio (t) ration Std B.Error Fixed value enablers Univariate model is shown as follows: Y 1 X 1 error In: Y: Dependent variable (productivity improvement( 0 : Intercept 1 :Estimated slope of the regression line X 1 : Enablers Given the significance presence the independent variables in the model is significant enablers X ŷ =

7 The regression coefficients obtained in the above equation, it can be said,if every one unit increase in the enablers will increase the size of 0.714and the significance level of the sig = <0.05, So there will be a % 95confidence level the researcher's hypothesis is confirmed by the positive effect on results of enablers. CONCLUSION In this paper, a multi-dimensional structural model of excellence to explore and examine the internal structure of models in order to analyze the model as an operational framework for quality management Our model assumes that the social and technical dimensions of TQM excellence model considers the TQM And effective implementation of TQM requires a way to make all of the Excellence Model enabler s organization to manage. Results Analysis the following models are supported: 1- Business Excellence Model enablers, including technical and social aspects of TQM 2- Excellent result for organization obtained only by developing each of the results criteria s. 3- Enablers have a strong impact on the results of the Business Excellence Model. Therefore results show that the model creates excellence is quality management. Our results in several areas expand use of Quality Award. Firstly, the paper quality award models that have been analyzed by other authors to complete. Secondly, our results, the authors found: Van der ( 2000) and Westlund ( 2001) the Business Excellence Model as a framework for implementing systematic quality management have been introduced, encoding, and in the end, our research, the research on TQM by Flynn (1994) and Powell (1995) and Dow (1999) study are consistent. This research managers to improve the quality of the business excellence model to apply as well as for researchers who are interested in studying the operational quality management, is interesting., As Sila and Ebrahimpour (2002) have stated, no there is a proven model of total quality management that is acceptable to all has led many companies to use as a guide to quality award models. Administrators can state our results for the detection of total quality management and develop their designs to operate. Systematic approach to the management of organizational excellence model for implementing total quality management and the choice will be to balance the technical and social activities. Systematic approach means that managers take advantage of the methods reviewed in the organizational excellence model criteria must be committed to the core concepts of TQM. Otherwise, Principles are only a series of unrelated methods and are incoherent. Recommendation for future research: 1-The use of fuzzy techniques in the EFQM model and compare them 2-Given that organizational culture has an important role have lots of effects on excellence model. Proposed research as a study the role of organizational culture on the implementation of the EFQM model is done in companies and other automotive industry. REFERRENCES Chavoshbashi F Designing A Model For Measures The Impact Of Ict On The Development Of Cultural Economy In Iran, Islamic Azad University, Science & Research Branch. Cornwall R, Jeffery B, Perlman N Organizational Entrepreneurship,Richard Irwin. Dictionary Of Information Technology, 2nd Edition, Denis Longley 8 Michael ShainMaemillan Press Lts Edwards M Ngos In AGlobal Future: Marrying Local Delivery ToWorld Wide Leverage, Ngos Conference. Jafari Samimi A, Daghighiasli A, ArabMah S The Impact Of IctOntotal Factor Productivity In Selected Countries Of The World. Khalkhali A, Shakibaei Z, Andesh M Meta-Analysis On The Impact Of Ict On Teachers Professional Development, Department Of Post Graduates, Tonekabon Branch Islamic Azad University, Tonekabon, Iran. LakBehzad JR The Effect Of It Infrastructures On Empowerment Of Police Staff. Maastricht School Of Management, ( 2001) Preliminary ResearcProposaloutlineForm, Msm. Makhreji A The Evolution Of InformationSystems: Their Impact On Organizations And Structures, Emerald [2000]. Paolo DA, Corsa M, Gastaldi L Using New Icts In Human Resource Management To Foster Continuous Innovation In Public Administrations, Isbn , Cinet 2011, Department Of Management, Economics And Industrial Engineering. Rasouli B, Bagherinejad J The Effect Of It Investments On Customer Satisfaction. Sarmadi MR, EbrahimzadehIsa D, Tafazoli Moghadam AAH, Dayani MH Higher Education In Iran: The Impact Of Ict On Open And Distance Education (The Case Of Iran). Sautter ET,Leisen B Managing Stakeholders: A Urism PlanningModel, Annals Of Tourism Research. 3626

8 Sehanovic J, Zugaj M Mathematical Modeling Of Organization And Information Technology, Library Management 1996, Mcb University Press. Barley S The New World Of Work. Pamphlet, British-North American Committee, London. Battey H Retaining Your Most Valuable Assets. Infoworld. Dash J Telecommuting Continues To Rise. Computerworlk, Marion. Drucker P The Essential Drucker. Oxford, Uk:Butterworh-Heinemann. Drucker, P.(1993). Post-Capitalist Society. New York: Harper Business. Flynn G The Future Of Contingent Work. Workforce. 3627