Presenting Today. Jeremy Lieb Director of Recruiting, BizLibrary

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2 Presenting Today Jeremy Lieb Director of Recruiting, BizLibrary Erin Boettge Content Marketing Manager, BizLibrary Follow along on Twitter:

3 BizLibrary helps organizations succeed by improving the way employees learn.

4 Which best describes me

5 How would you describe your current training for new managers and supervisors?

6 WHAT YOU LL BE ABLE TO TAKE-AWAY New manager and supervisors make a big impact on our organizations and employees. There are four key changes that we need to understand and support when an individual contributor transitions to become a new manager. How to create a development plan for your new managers and supervisors.

7 ...if employees' relationship with their managers is fractured, then no amount of perks will persuade the employees to perform at top levels. Employee engagement is a direct reflection of how employees feel about their relationship with the boss. Source: Self-determination Theory And Facilitation Of Intrinsic Motivation, Social Development And Well-being, American Psychologist Association

8 The Importance of Frontline Managers and Achieving Business Priorities 78% 76% 73% Achieving a high level of customer satisfaction Achieving a high level of productivity Achieving a high level of employee engagement SOURCE: Harvard Business Review, Frontline Managers: Are They Given the Leadership Tools to Succeed?

9 SOURCE: Linda Hill, Associate Professor, Harvard Business School

10 Relationships Expectations Skills Perspectives change

11 Relationships Change FRIENDS TEAM BOSS PEERS

12 Establishing Credibility Experience and Knowledge Organizational Role Organizational Politics Control of Consequences

13 Expectations Change???? WORK EXPECTATIONS BEHAVIOR EXPECTATIONS LEADERSHIP EXPECTATIONS WORKING TOGETHER EXPECTATIONS

14 INTERACTING WITH PEOPLE TASK ACCOMPLISHMENT SOURCE: From Bud To Boss: Secrets To A Successful Transition To Remarkable Leadership By Kevin Eikenberry And Guy Harris

15 ORGANIZATION TEAM

16 Pygmalion effect People tend to live up, or down, to your expectations of them.

17 Skills Change Communication Coaching Collaboration and Teamwork Goal Setting

18 Emotional Intelligence - EQ Self-Awareness Self- Management Social Awareness Relationship Management

19 New Manager Curriculum Delegation. Engagement/ Motivation Performance Listening Skills Coaching. Leadership Strategic Thinking Presentation Skills

20 Learning How to Learn Developing Relationships Formal Training Receiving Feedback Self Awareness On-the-Job Experiences

21 Succession Planning for New Managers PRE-PROMOTION POST-PROMOTION CONSIDERATION EXPLORATION TRANSITION ADOPTION Selection Roles and Responsibilities Processes and Procedures Professional Identity Information Seminars Informational interviews Job shadowing Focus groups Formal and informal training Acting manager Job rotation Project manager Formal and informal training Mentoring Networking Formal and informal training Mentoring Feedback Peer evaluation SOURCE: A Succession Plan for First Time Managers, Maria Plakhotnik and Tonette S. Rocco, T&D Magazine, December 2011

22 Create an Individual Development Plan What are my development objectives? What activities do I need to undertake to achieve my objectives? What support/resources do I need to achieve my objectives What are the measures of success? Target date for achieving my objectives

23 Perspectives Change Understanding priorities and concerns Big picture, holistic view Influence and collaboration Internal and external networks

24 Focus on short term results. Compliance Work within existing procedures Management Leadership Articulating a vision. Inspiring commitment Challenging the status quo

25

26 KEY TAKE-AWAYS New manager and supervisors make a big impact on our organizations and employees. There are four key changes that we need to understand and support when an individual contributor transitions to become a new manager. How to create a development plan for your new managers and supervisors

27 Getting Your Supervisors Up to Speed 1. Congratulations, You're a Supervisor! 2. How Good Do You Want to Be? 3. Personal Traits for Success 4. Establish Credibility to Lead 5. Going From Buddy to Boss 6. Your First Team Meeting 7. Research Your New Team 8. Get Team Feedback from Others 9. Interview Your Team 10.Observe Your Team in Action 11.Develop a Team Strategic Plan 12.Mistakes to Avoid

28 How to Survive and Thrive as a New Supervisor From Bud to Boss: 20 Course Series

29 Try out these video lessons and more! Let us know through the poll if you d like a free trial of BizLibrary s online course collection.

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