Q1 I have answered a survey of User Satisfaction of UiTM Website 2016: Saya pernah menjawab soalan Kajian Kepuasan Pengguna Laman Web UiTM 2016:

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Kristina Norris
6 years ago
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Q1 I have answered a survey of User Satisfaction of UiTM Website 2016: Saya pernah menjawab soalan Kajian Kepuasan Pengguna Laman Web UiTM 2016: Answered: 1,473 Skipped:

1 Q1 I have answered a survey of User Satisfaction of UiTM Website 2016: Saya pernah menjawab soalan Kajian Kepuasan Pengguna Laman Web UiTM 2016: Answered: 1,473 Skipped: 0 Yes / Ya 43.38% No/ Tidak 56.62% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes / Ya (1) 43.38% 639 No/ Tidak (2) 56.62% 834 Total 1, / 49

2 Q2 Gender / Jantina: Answered: 1,473 Skipped: 0 Male / Lelaki 36.32% (535) Female / Perempuan 63.68% (938) Female / Perempuan (1) 63.68% 938 Male / Lelaki (2) 36.32% 535 Total 1, / 49

3 Q3 Age / Umur: 100% Answered: 1,473 Skipped: 0 80% 60% 40% 58.72% 20% 0.88% 10.93% 26.14% 3.33% 0% 18 years years old / tahun years old / years old / years old / old / tahun tahun tahun tahun 18 years old / tahun (1) 0.88% years old / tahun (2) 10.93% years old / tahun (3) 58.72% years old / tahun (4) 26.14% years old / tahun (5) 3.33% 49 Total 1, / 49

4 Q4 User status / Status pengguna:general 100% Answered: 1,473 Skipped: 0 80% 88.19% 60% 40% 20% 9.71% 1.29% 0.81% 0% UiTM student / UiTM staff / UiTM alumni / General public Pelajar UiTM Staf UiTM Alumni UiTM / Orang awam UiTM student / Pelajar UiTM (1) 9.71% 143 UiTM staff / Staf UiTM (2) 88.19% 1,299 UiTM alumni / Alumni UiTM (3) 1.29% 19 General public / Orang awam (4) 0.81% 12 Total 1, / 49

5 Q5 If your answer as general public, state your status: /Jika jawapan sebagai orang awam, nyatakan status anda : 100% Answered: 12 Skipped: 1,461 80% 60% 40% 25.00% 16.67% 16.67% 20% 8.33% 33.33% 0% Student / Government Private Self-employed Not working Pelajar servant / sector / Bekerja / Tidak Kakitangan workers / sendiri bekerja Awam Pekerja... Student / Pelajar (1) 25.00% 3 Government servant / Kakitangan Awam (2) 16.67% 2 Private sector workers / Pekerja Sektor Swasta (3) 16.67% 2 Self-employed / Bekerja sendiri (4) 8.33% 1 Not working / Tidak bekerja (5) 33.33% 4 Total / 49

Q6 State your reasons for visiting UiTM's website: Nyatakan sebab anda melawat laman web UiTM: (You can state more than one / Anda boleh nyatakan lebih dari satu) Answered: 1,414 Skipped: 59 To

6 Q6 State your reasons for visiting UiTM's website: Nyatakan sebab anda melawat laman web UiTM: (You can state more than one / Anda boleh nyatakan lebih dari satu) Answered: 1,414 Skipped: 59 To access the portal (eg: % To access information % To download documents / % To look for news / % To search for research / % To browse the website / ou % Other (please specify) / % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 94.98% To access the portal (eg: Webmail, Staff Portal, FinePortal, SIMS, ICRESS) Untuk mencapai portal (contoh: Webmail, 1,343 Portal staf, FinePortal, SIMS, ICRESS) (1) 75.04% To access information in the staff directoryuntuk mencapai maklumat dalam direktori staf (2) 1, % To download documents / formsuntuk memuat turun dokumen / borang (3) 1, % To look for news / announcements / events activitiesuntuk melihat berita / pengumuman / aktitivi acara (4) % To search for research / academic materialsuntuk mencari bahan penyelidikan / akademik (5) % To browse the website / out of curiousitysekadar meninjau / sekadar ingin tahu (6) 394 Other (please specify) / Lain-lain (nyatakan) (7) 2.19% 31 Total Respondents: 1,

Q7 Rate your level of satisfaction with the UiTM's website: Nilaikan tahap kepuasan hati dengan laman web UiTM: 100% Answered: 1,414 Skipped: 59 80% 62.31% 60% 40% 20% 20.37% 13.72% 3.04% 0.

7 Q7 Rate your level of satisfaction with the UiTM's website: Nilaikan tahap kepuasan hati dengan laman web UiTM: 100% Answered: 1,414 Skipped: 59 80% 62.31% 60% 40% 20% 20.37% 13.72% 3.04% 0.57% 0% Very Somewhat Neutral / Somewhat Very satisfied / satisfied / Neutral dissatisfied dissatisfied Sangat Berpuas hati / Tidak / Sangat berpuas hati berpuas hati tidak berp... Very satisfied / Sangat berpuas hati (1) 20.37% 288 Somewhat satisfied / Berpuas hati (2) 62.31% 881 Neutral / Neutral (3) 13.72% 194 Somewhat dissatisfied / Tidak berpuas hati (4) 3.04% 43 Very dissatisfied / Sangat tidak berpuas hati (5) 0.57% 8 Total 1, / 49

8 Q8 I visit UiTM's website : Saya melawat laman web UiTM : Answered: 1,414 Skipped: 59 Daily (at least once p % Weekly (at least once a % Monthly (1 2 times a mont % Quarterly (3 4 times a ye % Annually (1 2 times a ye % Visited 2 3 times before % This is my first visit % Other (please specify) / %

9 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Daily (at least once per day) / Harian (sekurang-kurangnya sekali sehari) (1) 67.54% 955 Weekly (at least once a week) / Mingguan (sekurang-kurangnya sekali seminggu) (2) 20.72% 293 Monthly (1 2 times a month) / Setiap bulan (1 2 kali sebulan) (3) 7.07% 100 Quarterly (3 4 times a year) / Setiap suku tahun (3 4 kali dalam setahun) (4) 1.91% 27 Annually (1 2 times a year) / Setiap tahun (1 2 kali dalam setahun) (5) 0.28% 4 Visited 2 3 times before / Telah melawat 2 3 kali sebelum ini (6) 0.71% 10 This is my first visit / Lawatan yang pertama kali (7) 0.50% 7 Other (please specify) / Lain-lain (nyatakan) (8) 1.27% 18 Total 1,

10 Q9 I use the following tools to access UiTM's website: Saya menggunakan alat berikut untuk mencapai laman web UiTM : (You can tick ( ) more than one / Anda boleh menjawab lebih dari satu) 100% Answered: 1,414 Skipped: 59 80% 61.74% 86.00% 60% 44.13% 40% 20% 11.10% 1.20% 0% Smartphone / Tablet / Notebook / Desktop / Other Telefon Tablet Komputer riba Komputer (please pintar peribadi specify) / Lain-lain... Smartphone / Telefon pintar (1) 61.74% 873 Tablet / Tablet (2) 11.10% 157 Notebook / Komputer riba (3) 44.13% 624 Desktop / Komputer peribadi (4) 86.00% 1,216 Other (please specify) / Lain-lain (nyatakan) (5) 1.20% 17 Total Respondents: 1,

11 Q10 Describe your experience in navigating/searching UiTM's website: Huraikan pengalaman anda dalam bernavigasi/ mencari laman web UiTM: Answered: 1,406 Skipped: 67 I was able to 48.51% find exactly... I was able to find a part % I was able to find somethi % I had no specific age % I was not able to find what % Other (please specify) / % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 48.51% I was able to find exactly what I was looking forsaya dapat mencari apa yang saya cari (1) % I was able to find a part of what I was looking forsaya dapat mencari sebahagian daripada apa yang dicari (2) 595 I was able to find something better than what I was looking forsaya dapat mencari sesuatu yang lebih baik daripada 4.13% 58 apa yang dicari (3) I had no specific agenda in mind when I visitedsaya tidak mempunyai agenda tertentu dalam fikiran ketika melawat 1.99% 28 (4) I was not able to find what I was looking forsaya tidak dapat mencari apa yang saya cari (5) 1.85% 26 Other (please specify) / Lain-lain (nyatakan) (6) 1.21% 17 Total 1,

12 2017 ( Q11 Rate your satisfaction with the following features of UiTM's website: Nilaikan tahap kepuasan hati anda terhadap ciri-ciri laman web UiTM berikut: 100% Answered: 1,387 Skipped: 86 80% 60% 40% 20% 0% The Having the The clarity Accuracy of Design consistency one look and of the information Layout of feel displayed Paparan Rekabentuk informatio... presentati... informatio... maklumat y... Very dissatisfied Sangat tidak berpuas hati Somewhat dissatisfiedtidak berpuas hati NeutralNeutral Somewhat satisfiedberpuas hati Very satisfiedsangat berpuas hati Very Somewhat NeutralNeutral Somewhat Very Total Weighted dissatisfied dissatisfiedtidak (3) satisfiedberpuas satisfiedsangat Average Sangat berpuas hati (2) hati (4) berpuas hati tidak (5) berpuas hati (1) The consistency of 2.17% 10.97% 18.12% 57.55% 11.19% information display , (eg: about courses, faculties, research centre, program, etc) Paparan maklumat yang konsisten (contoh: mengenai kursus, program, fakulti, penyelidikan dan lain-lain) Having the one 2.68% 10.35% 24.17% 49.20% 13.60% look and feel , presentation Mempunyai persembahan yang one look and feel The clarity of the 2.98% 11.54% 18.07% 51.89% 15.53% displayed , information Paparan maklumat yang jelas Accuracy of 3.41% 9.93% 22.68% 50.00% 13.99% information Paparan , maklumat yang tepat Design Layout 3.48% 9.13% 19.28% 49.49% 18.62% Rekabentuk , Basic Statistics Minimum Maximum Median Mean Standard Deviation

13 The consistency of information display (eg: about courses, faculties, research centre, program, etc) Paparan maklumat yang konsisten (contoh: mengenai kursus, program, fakulti, penyelidikan dan lain-lain) Having the one look and feel presentation Mempunyai persembahan yang one look and feel The clarity of the displayed information Paparan maklumat yang jelas Accuracy of information Paparan maklumat yang tepat Design Layout Rekabentuk

Q13 How likely is it that you would recommend UiTM Website to a friend or colleague? 100% Answered: 1,243 Skipped: 230 80% 60% 47.47% 40% 25.50% 27.

14 Q13 How likely is it that you would recommend UiTM Website to a friend or colleague? 100% Answered: 1,243 Skipped: % 60% 47.47% 40% 25.50% 27.03% 20% 0% Detractors (0-6) Passives (7-8) Promoters (9-10) DETRACTORS (0-6) PASSIVES (7-8) PROMOTERS (9-10) NET PROMOTER SCORE 25.50% 47.47% 27.03%

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