Chief Officer. Healthwatch Dudley. Application pack

Transcription

1 Chief Officer Healthwatch Dudley Application pack

2 Contents Dear applicant... 3 What is Healthwatch... 4 Healthwatch in Dudley borough... 4 About Dudley CVS... 4 Job Description... 5 Person Specification Healthwatch Dudley Chief Officer Page 2 of 15

3 Dear Applicant Thank you for your interest in the post of Chief Officer for Healthwatch Dudley. Dudley Council for Voluntary Service (Dudley CVS) is delighted to hold the contract to deliver Healthwatch Dudley, the champion for health and care services in Dudley borough. From April 2013, Healthwatch Dudley has been the influential and effective voice for local people and a key stakeholder in the local health and care system. Dudley borough boasts a diverse community with a wide variety of health issues. This independent service provides meaningful opportunities for local people to influence how health and care services are provided. We are now looking for a talented, knowledgeable and experienced person to take over from our existing Chief Officer, leading the team into an exciting future. Regarding the application process, please note that we do not accept CVs. All information relevant to your application MUST be on the application form. You may return your application to us via to joinus@healthwatchdudley.co.uk or post to Healthwatch Dudley, 7 Albion Street, Brierley Hill, DY5 3EE. The deadline for applications is: 12 noon Friday 13 th April 2018 We will notify you if you have been selected for interview on: Thursday 19 th April 2018 Interviews will take place on: Thursday 26 th April hours per week salary scale: 36,379 to 39,177 Fixed term until 30th September 2019 (with a secondment opportunity) If you wish to have an informal discussion about this opportunity, please contact Jayne Emery on If application numbers are high we regret that it may not be possible to inform unsuccessful applicants individually. Therefore, if you do not receive a response from us, please assume that your application has not been successful on this occasion. Nevertheless, we would like to thank you for your interest in working for Dudley CVS and Healthwatch Dudley and please do not let this deter you from applying for any future posts. We look forward to hearing from you. Yours sincerely Andy Gray Chief Executive Dudley CVS Healthwatch Dudley Chief Officer Page 3 of 15

4 Healthwatch Dudley Chief Officer Page 4 of 15

5 What is Healthwatch? The Health and Social Care Act 2012 made way for a new champion and Healthwatch was launched in April The service operates on two levels, nationally through Healthwatch England and regionally through 148 local Healthwatch organisations. Healthwatch gives people a stronger voice to influence and challenge how health and care services are commissioned and delivered in their areas. For more information about Healthwatch England, visit Healthwatch in Dudley Borough Dudley Council has responsibility for commissioning the local Healthwatch service and awarded the contract to deliver Healthwatch to Dudley CVS. We have a dedicated team of staff and volunteers that support Healthwatch Dudley in ensuring the voices of local people are heard and listened to by commissioners and providers of health and care. Healthwatch Dudley operates independently of Dudley CVS and has its own board that is made up of voluntary and community sector representatives, members of the public and people who access health and care services in Dudley borough. About Dudley CVS Dudley Council for Voluntary Service represents and support voluntary and community sector organisatons, groups and their volunteers within Dudley borough. It provides networking and training opportunities to facilitate the sharing of knowledge, improved planning and enhanced fundraising activity to build a stronger and more resilient voluntary sector. Dudley CVS is a Registered Charity (No ) and a Company Limited by Guarantee in England and Wales (No ). Healthwatch Dudley Chief Officer Page 5 of 15

6 Job Description Job Title: Employer: Responsible to: Responsible for: Hours of work: Salary: Travel expenses: Holidays: Chief Officer Healthwatch Dudley Dudley CVS Dudley CVS Chief Officer, Healthwatch Dudley Chair and Board Team of Healthwatch staff and volunteers 37 hours/week including evening and occasional weekends Salary scale: 36,379 to 39,177 + pension contribution Paid at equivalent NJC casual user rates 25 (plus bank holidays) Contract period Initially until 30 th September 2019 Location: Based across two Healthwatch Dudley Hubs in Dudley borough. Travel throughout the Borough is an essential part of this role. Context and main purpose of job Healthwatch is the champion for health and care for people living in England. Healthwatch Dudley supports Dudley borough residents and Healthwatch England provides national advice and guidance. To provide strategic support, leadership and management to ensure a trusted, inclusive, collaborative, challenging and influential Local Healthwatch. To have the business acumen to contribute to a future tender response if required when the current contract ends in September Healthwatch Dudley Chief Officer Page 6 of 15

7 To have the skills to create a successful new independent social enterprise, with a diverse range of income streams if future developments are required. To ensure that the work of Local Healthwatch conforms to all required principles, objectives and statutory obligations, and meets contract requirements between Dudley CVS and Dudley Council. Main duties and responsibilities 1. Strategic To support the Chair and Board on all issues, including leadership and governance of Healthwatch Dudley to enable it to prepare for and fulfil its statutory responsibilities, as contracted by Dudley Council. To work with the Healthwatch Dudley Board to formulate and review the vision and strategic plan and monitoring outcomes of work against plans and targets. To be responsible for staff leadership, management and administration of Healthwatch Dudley in the execution of the Board s plans and decisions. Support the Chair with respect to the continued engagement and involvement of all members of the Board and the agreed process of self assessment and development. Plan long term for the sustainability of Healthwatch, developing funding strategies and lead the submission of applications for funding and tendering opportunities as required. Initiate and maintain good working relationships with commissioners, key health and social care providers, formal partnerships and boards. Build on existing strong relationships with local voluntary organisations, community and faith groups and social/micro enterprises. Engage with people (volunteers, citizens and communities) so they can have a voice in influencing their health and care, with a particular emphasis on those marginalised in mainstream routes to influence. Healthwatch Dudley Chief Officer Page 7 of 15

8 Work with all of the above to develop Healthwatch Dudley, including the governance structure, the involvement of the public and people who access health and care services, communications and performance management. Lead, facilitate and implement delivery plans for Healthwatch Dudley, in conjunction with sustainability of Healthwatch governance structure and Board. Facilitate collaborative relationships. Work closely with stakeholders (external and internal) to ensure that Healthwatch Dudley continues to promote an assertive and credible presence with an ethos of collaboration to influence - locally, regionally and nationally. Maintain positive and constructive working relationships with local stakeholders and national bodies such as Healthwatch England and the Care Quality Commission. Take responsibility for ensuring the contract requirements of Healthwatch Dudley are fully met. Represent Healthwatch Dudley at relevant strategic planning and operations meetings to include Health and Wellbeing Board, Dudley Clinical Commissioning Group Board, Children and Young People s Alliance, Adults Alliance and Dudley Adult Safeguarding Board. 2. Financial management Oversee budget design, monitoring and reporting to comply with all requirements; including producing accurate reports and spreadsheets, budget forecasts and proposals. Report to and work with Healthwatch Dudley Board, Dudley CVS Chief Executive and Treasurer; ensure sign off for budget changes where needed, and monthly review of expenditure. Ensure that required reports for Healthwatch Dudley Board, Dudley Council and the Department of Health are produced within deadlines and in the required formats. Monitor expenditure against budgets; negotiate variations to contract if required. Identify new income streams and scope for expanding the work of Healthwatch. Healthwatch Dudley Chief Officer Page 8 of 15

9 3. Operations management Recruit, induct, support and line manage a team of paid staff and volunteers using Dudley CVS employment and volunteer policies and procedures. Build a strong, effective and motivated team with personal and team work plans and objectives. Ensure that the Healthwatch team is delivering to agreed communications and engagement approaches and strategies, using Healthwatch Dudley branding effectively and appropriately. Ensure that staff and volunteers have access to appropriate training and development opportunities and are supported as needed to take advantage of them. Work to Dudley Safeguarding policies and practice, e.g. ensuring that DBS checks are managed according to regulations. Contribute to Dudley CVS s leadership team and operational activity as appropriate to the work of Healthwatch to ensure genuine added value for Healthwatch Dudley. 4. Information Management With partners, ensure that appropriate systems to signpost people to health and care services, information, support and guidance are shared, up to date and accessible. Ensure that the Healthwatch Dudley team maintains appropriate information, evidence and records. Ensure that all those involved in Healthwatch activities are able to use accessible data, information and record keeping systems, and are complying with policies and procedures including General Data Protection Regulation. Healthwatch Dudley Chief Officer Page 9 of 15

10 Other requirements: Willing to work flexible hours and travel across and outside the borough. Comply with all relevant Dudley CVS policies and practices, and work according to best practice principles regarding equal opportunities and embracing and celebrating diversity. Contra-indications in personal background or criminal record indicating unsuitability to work with children/young people/vulnerable clients/finance are not acceptable (DBS check as appropriate). Must be legally entitled to work in the UK. Healthwatch Dudley Chief Officer Page 10 of 15

11 Person Specification Requirement Essential Desirable Education & training Relevant skills & experience Relevant degree or equivalent qualification Excellent literacy and numeracy skills Evidence of on-going personal development and training Experience Minimum 5 years in a senior management position Able to demonstrate a successful track record in: Effective partnership work with a range of stakeholders Effective strategic engagement and working with senior managers in public sector bodies Working with diverse communities and tackling discrimination and inequality Community engagement & involvement ensuring inclusivity of all local residents Strategic planning, monitoring and evaluation Experience of change management Managing, developing and motivating a staff team Income generation and long sustainability of projects Successful funding/tendering applications from a diverse range of funding streams Setting and managing budgets and working towards financial targets Working with or in the voluntary and community sector Experience of governance structures and supporting committees Understanding of the need for evidence base to challenge and influence change Training in contract management Project management qualification Working in health and social care Developing enterprising organisations Project management Healthwatch Dudley Chief Officer Page 11 of 15

12 Requirement Essential Desirable Strategic partnership work in health and social care Skills Able to produce high quality action plans, reports, strategic plans etc in consultation with stakeholders Effective liaison and negotiation skills Excellent communication skills with a wide range of people and organisations, including making public presentations Able to interpret complex information Confident/competent use of IT Knowledge Broad understanding of health and social care policy In depth understanding of the inclusivity agenda and public/patient involvement Understanding of Department of Health strategies relating to the role of the voluntary and community sectors in the planning and provision of health and social care A good understanding of the needs and challenges of different communities Understand the relationship between Healthwatch England and Local Healthwatch. Understand the legislation and policies in relation to Healthwatch and the wider health and social care agenda. Understand the role of Healthwatch in relation to influencing local and national decision making Dudley profile and demographics Governance structures Requirement Essential Desirable Understand the need for clear and transparent decision making processes that are effectively communicated to Healthwatch Dudley Chief Officer Page 12 of 15

13 stakeholders and public Understand the relationship between scrutiny and external partners and local people Manage and resolve conflict with the ability to negotiate in a persuasive and non confrontational manner Manage finance, budgets and allocation of resources including people Maintain best practice in the promotion, development and celebration of volunteering Manage relationships with providers and develop effective relationships that deliver high quality and achieve outcomes Manage relationships with commissioners in order to effectively influence and shape service commissioning in the local area Have confidence in constructively challenging commissioners and providers of health and care Personal skills, abilities and motivation Able to initiate projects and ensure effective delivery Ability to motivate and inspire A demonstrable commitment to tackling discrimination and inequalities, especially in relation to health and social care Willing and able to take responsibility for meeting the requirements laid out in a detailed contract and delivering the programme in accordance with its specifications Excellent listening, facilitating and liaison skills Excellent written and verbal communication skills Healthwatch Dudley Chief Officer Page 13 of 15

14 Requirement Essential Desirable Personal skills, abilities and motivation Willingness to work collaboratively and build strong effective relationships Excellent organisational skills Able to form and maintain good working relationships and relate well to a wide range of people and agencies Flexible, open to working independently and as part of a team Willing to support and take direction from board members and the wider network Willing to seek and accept support and guidance and undertake further training Use of own car for work purposes and full/clean licence Able to work outside normal office hours and travel easily throughout Dudley Borough with occasional meetings outside of the borough Must adhere to the Nolan principles Healthwatch Dudley Chief Officer Page 14 of 15

15 7 Albion Street Brierley Hill DY5 3EE Registered Charity No Incorporated under the 1985 Companies Act No Healthwatch Dudley Chief Officer Page 15 of 15