Bank account takeover.

Transcription

1 Bank account takeover. Also known as Mandate Fraud, bank account takeovers occur when a fraudster manages to change the bank account details for a supplier/contractor to your organisation in order to divert payments to an account controlled by the fraudster. With millions of public-sector pounds being lost to this type of fraud every year, if your job involves receiving invoices, handling account enquiries or making payments to suppliers/contractors then this session will make you and your organisation safer. Learning about and implementing some simple measures will reduce the risks associated with changing bank accounts. for delivery of this subject. the nature and scale of the problem best practice measures to implement in your team the threat from manipulation by social engineering the importance of good information governance how we should respond to a bank account takeover attempt Those working in the accounts payable environment and any role that receives written and telephone enquiries from suppliers and contractors. This includes NHS primary care staff who correspond with clinical contractors. 45 mins

2 Fraud awareness. Raise your awareness of what fraud is, and the impact that it has on the NHS and the wider public sector. Learn about the variety of ways that people have used to bribe, steal and scam their way to grab public money. The sessions are tailored to either a clinical or administrative context to make it relevant to your team/workplace. You will hear examples of fraud and corruption offences that were investigated by CFS. Learn how CFS uses information it receives from people like you to develop investigations and bring the fraudsters to account. for delivery of this subject. the role of CFS the cost of fraud in your organisation the variety of fraud and corruption in organisations like yours how to report fraud all NHS employees all employees of non-health partner organisations clinical student groups vocational trainees Can range from 20-60mins to suit the group

3 Cybercrime. Cybercrime is the most commonly reported criminal offence in the U.K. Most organisations respond to cybercrime through policies and reminders to employees to look out for suspicious s and links to websites. However, human behaviour is a vital element to countering the threat from cyber-criminals. Raise your awareness of the risks from using networked technology and the consequences of falling victim to cybercrime. You will hear the latest behavioural strategies to help us stay safe online and protect our data. for delivery of this subject. the need for good cyber security the secure behaviours you should adopt and promote how we leak our personal data into social media safer wi-fi networking social engineering the manipulation of human biases Suitable for all employees, the content is aimed at the cybercrime risks that arise both in our private and working lives. 90 minutes

4 Combatting bribery and corruption. Bribery and corruption erodes trust in public services, damages honest businesses and costs millions of pounds every year. This workshop shines a light on the problem of corruption through discussion of case studies and their significant impact. The Bribery Act is outlined and the red flags of detection are explained. This workshop will help employees identify and comply with the organisation s policies and to act in the interests of the employer. for delivery of this subject. the Bribery Act 2010 the consequences of corruption the risks and vulnerable business areas how organisations can increase resilience how to report concerns the role of CFS in dealing with bribery and corruption Those with delegated authority to purchase goods and/or services or working in procurement, including Estates and Facilities. Any employee working directly with external commercial partner organisations e.g. purchasing contract teams. 90 minutes

5 Patient exemption from NHS charges. Patients who incorrectly claim to be exempt from charges for their dental and ophthalmic treatment cost the NHS almost 10m every year. Providing accurate information to patients is really important but can be challenging for practitioners and their employees who receive no formal training in this subject. If your job involves speaking to patients about their exemption status for claims to primary care treatment (dental, ophthalmic and some pharmacy schemes), then this session will help you and your team make exemption conditions and guidance easier to explain. the process of exemption checking awareness of the main risk categories the evidence required to confirm exemption the patient s responsibility to select and personally select the appropriate category on the claim Dental, ophthalmic and pharmacy practitioners and those employed in patient-facing roles in dental/ophthalmic practices and pharmacies mins Free

6 Procurement fraud. Procurement is the biggest area of fraud risk in most public sector organisations. If your organisation spends significant monies procuring goods and services then your procurement staff should be trained to identify the red flag indicators. This workshop will raise your awareness of the many forms of procurement fraud. The event is facilitated by an experienced Counter Fraud Specialist who can provide a rich context for delivery of the subject and facilitate discussions to better understand the specific risks in your organisation These risks can be turned into actions to manage the problem. the scale and prominence of procurement fraud as the biggest risk to public monies the many ways that procurement fraud can occur the red flags that can indicate a procurement fraud; both through data analyis and observable behaviours how to create a Risk Profile to identify actions to manage the problem locally All staff involved in the procure-to-pay process, including those working out-with the procurement team with delegated authority to procure goods or services. 2 hours

7 Scamsmart. Raise your awareness of how easy it is to fall victim to fraud in our personal lives. Learn about the tools and techniques used by scammers to part you from your cash. You will see examples of both simple and sophisticated frauds and learn how to better protect yourself against them. Learn how to report fraud if you suspect it has happened to you. the scale of the fraud against the public how to recognise the scams that target people the techniques used by scammers protecting yourself from common frauds Suitable for all employees, the content is aimed at the cybercrime risks that arise both in our private and working lives. 45 minutes

8 Insider threat. Fraud and corruption. Most employees act with honesty and integrity, however, evidence from many years of CFS criminal investigations suggests that these values need to be actively managed and encouraged. Career setbacks and challenging personal circumstances are two of many situations that can significantly alter the way an employee acts towards their employer. Understanding how employees can become a threat to your organisation will help you to manage both these individuals and the incidents that can lead to the damaging effects a trusted insider can inflict. The Chartered Institute of Personnel and Development recognises the need for organisations to manage this as an area of significant risk. for delivery of this subject, using a video drama to highlight risk areas. Opportunities are provided to reflect on and discuss the risks and consider recommended best practice. the scale and nature of the problem of insider threat how insider fraud affects your organisation and colleagues the red flag indicators that an employee has become a threat best practice measures to protect the organisation Managers and human resource specialists. 3 hours (+ short pre-read of approximately 20 minutes)