Global Business Services. Driving value and global integration while evolving to the business partner for the digitalization!
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1 Global Business Driving value and global integration while evolving to the business partner for the digitalization!
2 Trends on technology and value Global Business will soon be the engine for transformation based firstly of processes, and then of the entire organization. And while software robots will manage a huge proportion of both routine and cognitive work, people won t get outsmarted. Trends in Global Business Global governance and integration End-to-end process management Tearing down functional silos Interaction technology Smart automation and innovation Intelligent analytics Customer-centricity Risk and cybersecurity as daily considerations How EY sees the future of GBS A highly effective combination of automation, innovation, efficiency and technology, all tied together with human connections and insight, driving unique streams of value for the organization. Site selection follows new rules ( follow the sun becomes less important ; talent pool specifics becomes more important ; labor cost efficiency still counts but is not the ultimate driving force ).
3 The evolution of Global Business to a value adding global organization Shared Efficiency GBS Effectiveness GBS 2.0 Value Add Value The Global Business concept of tomorrow is multifunctional, fully integrated and end-to-end processoriented. The transformation will rely on a strong corporate mandate, effective change management and collaboration. Number of adapters GBS organizations provide agile enterprise solutions Integrated end-to-end processes Digitalized using robotics Customer experience Transformation engine for business Value creation through continuous improvement Eco-system of partners Shared Single function, labor arbitrage and cost saving Multifunction Shared Multifunction Internal partner Global Business Value-adding services Strategic entity Intelligent Business Solutions Consolidated, integrated and innovative digital technologies optimizing end-to-end processes globally Global Value Organization 2025 Global scale, regional agility Globally integrated business services and solutions
4 How EY can help With our Global Business offering we help clients to transform their business model into an adaptive GBS organization, moving from a functional, towards an integrated end-to-end-process operating model. We provide holistic Global Business solutions for Finance, HR, IT, Procurement and operational functions from strategy definition through to detailed design and implementation. We involve all EY functional competencies in this process and provide accounting, tax, legal, change and people focused advice. Often our GBS projects are embedded in corporate transformation programs, like selling and acquiring new businesses, or in the context of reshaping the finance target operating model towards digital finance.
5 GBS Qualitative opportunities Tearing down functional silos Driving standardization and enabling technologies under one governance Integrated process (value-)management Better managing skill or resource shortages Deploying innovative technology more proactively and cost efficiently Quantitative opportunities (of in-scope costs/fte) Labor arbitrage: 40 60% Process efficiency and smart automation (e.g. RPA): 10 40% Management rationalization: 5 10% Typical pay-back period: 3 4 years
6 Wherever you are on your Global Business journey, now is the time to start making it happen! Contact EY Assurance Tax Transactions Advisory About the global EY organization The global EY organization is a leader in assurance, tax, transaction and advisory services. We leverage our experience, knowledge and services to help build trust and confidence in the capital markets and in economies the world over. We are ideally equipped for this task with well trained employees, strong teams, excellent services and outstanding client relations. Our global purpose is to drive progress and make a difference by building a better working world for our people, for our clients and for our communities. The global EY organization refers to all member firms of Ernst & Young Global Limited (EYG). Each EYG member firm is a separate legal entity and has no liability for another such entity s acts or omissions. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information, please visit In Germany, EY has 21 locations. In this publication, EY and we refer to all German member firms of Ernst & Young Global Limited. Niklas Oldiges Partner niklas.oldiges@de.ey.com Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft All Rights Reserved. GSA Agency BKR ED None In line with EY s commitment to minimize its environmental impact this document has been printed CO 2 neutral and on FSC -certified paper that consists of 60% recycled fibers. Heiko Kappel Executive Director heiko.kappel@ey.com This publication contains information in summary form and is therefore intended for general guidance only. Although prepared with utmost care this publication is not intended to be a substitute for detailed research or the exercise of professional judgment. Therefore no liability for correctness, completeness and/or currentness will be assumed. It is solely the responsibility of the readers to decide whether and in what form the information made available is relevant for their purposes. Neither Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft nor any other member of the global EY organization can accept any responsibility. On any specific matter, reference should be made to the appropriate advisor.
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