Workplace Happiness - A PRIMER

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1 Workplace Happiness - A PRIMER Creative Partner Align Group is a people-consulting firm partnering organisations in the implementation of effective people solutions, combining the knowledge of organisational development, positive psychology (the science of happiness), and business analytics. Align Group has supported multi-nationals and local enterprises in projects related to: manpower audit and surveys, cultural alignment, competency and rewards, leadership, and people analytics. As an up-and-coming Singapore company, Align Group is supported by SPRING Singapore and is an active partner of Singapore Business Federation. Its operating philosophy is to enable organisations to realise the true potential of their people, at the same time creating positive teams, workplaces, and institutions that flourish.

2 AGENDA Workplace Happiness A Modern History Workplace Happiness Research Insights & Applications National Workplace Happiness Survey

3 ABOUT ALIGN GROUP Enabling Strategic HR 1 Survey & Audit on People Practices 2 Rewards Structuring 3 Competency Model 4 Workplace Happiness Intervention 5 People Analytics Positive Psychology [The Science of Happiness] supported or in partnership with Human Resources [Organisational Development Framework] Business Analytics [Performance Metrics & ROI]

4 THE SCIENCE OF HAPPINESS Happiness is HAPPINESS Spiritual Fulfilment Satisfaction with Life Self-Efficacy WORKPLACE HAPPINESS Family Relationship Accomplishment Engagement Hope Positive Emotions Co-worker Relationship Purpose Optimism Social Relationship Gratitude Resilience Significance

5 THE SCIENCE OF HAPPINESS Happiness is PERMA Model Martin Seligman

6 WORKPLACE HAPPINESS A MODERN HISTORY 1950s Hierarchy of Needs Abraham Maslow 1960s Strengths Donald Clifton

7 WORKPLACE HAPPINESS A MODERN HISTORY 1970s Engagement Mihaly Csikszentmihalyiv 1980s Appreciative Inquiry David Cooperrider

8 WORKPLACE HAPPINESS A MODERN HISTORY 1990s Positive Psychology PERMA Martin Seligman 2000s Positive Psychology Broaden and Build Barbara Fredrickson

9 WORKPLACE HAPPINESS RESEARCH INSIGHTS SUCCESS HAPPINESS Ed Diener, Sonja Lyubomirsky, Laura King in a definitive research paper (2005) shares that happiness is equally likely to lead to successful outcomes, not merely following from them.

10 WORKPLACE HAPPINESS RESEARCH INSIGHTS Traditional View Organisation needs and individual needs are mutually exclusive. Employee is a factor of production. Individual happiness can only be found outside of workplace Notion of Work-Life Balance Contemporary View Organisation needs and individual needs have some overlaps. Employee engagement is the key to productivity. Individual happiness can be found in area of works that are engaging. Notion of Work-Life Harmony Research Insights Future View Organisation needs and individual needs are aligned. Happiness and productivity are synergistic. Happiness is an engagement plus Notion of Work-Life Flourishing

11 WORKPLACE HAPPINESS RESEARCH INSIGHTS Hackman & Oldham (1975) Task significance Skill variety Task identity Feedback from the job Autonomy VARIOUS CONTEXT FOR JOB CHARACTERISTICS RELATED TO HAPPINESS Morgeson & Humphrey (2006) Work scheduling autonomy Decision-making autonomy Work method autonomy Task variety Task significance Task identity Feedback from job Job complexity Information processing Problem solving Skill variety Specialization Social support Initiated interdependence Received interdependence Interaction outside organization Feedback from others Ergonomics Physical demands Work conditions Equipment use Warr (2007) Opportunity for personal control Opportunity for skill use Externally generated goals Variety Environmental clarity Contact with others Availability of money Physical security Valued social person Supportive supervision Career outlook Equity HAPPINESS-RELATED CONSTRUCTS IN THE WORKPLACE FISHER (2009) Transient Level State job satisfaction Momentary affect Flow state Momentary mood at work State engagement Task enjoyment Emotion at work State intrinsic motivation Person Level Job satisfaction Dispositional affect Affective organisational commitment Job involvement Typical mood at work Engagement Thriving Vigour Flourishing Affective well-being at work Unit Level Morale / collective job satisfaction Group affective tone Group mood Unit-level engagement Group task satisfaction

12 WORKPLACE HAPPINESS RESEARCH INSIGHTS National Workplace Happiness Survey (Singapore) 2014, Pilot Study Pilot study includes survey on causes of workplace happiness in the local context, 733 sample points, with consistency test measure Cronbach-Alpha of ( for factors), adjusted R-square for the overall category.

13 WORKPLACE HAPPINESS APPLICATIONS 50% SET POINT/RANGE Genetic 10% CIRCUMSTANCES Income, Social Status, where you live, age 40% INTENTIONAL ACTIVITY Actions you or your organisation chooses to do The Happiness Pie Sonja Lyubomirsky, the How of Happiness

14 WORKPLACE HAPPINESS APPLICATIONS FOR ORGANISATION Increased production Decision making ability enhancement Clients experience Happiness Decreased absenteeism & sick leave More energy towards work Communication enhancement Teamwork Improvement FOR MANAGEMENT Being ahead of the competition Higher profits Making the mission statement materialised Public acknowledgement Employees cherishing their jobs Superivsion enhancement Leadership values FOR INDIVIDUAL Happiness at home Emotional intelligence Increased focus Loving work Valuing their positions Feeling appreciated Physical effect

15 WORKPLACE HAPPINESS APPLICATIONS 7 Key Positive Psychology Concepts for Workplace Happiness Workplace Happiness Analytics as the starting point Appreciative Inquiry Authentic Leadership Broaden-and-Build Theory Meaning at Work Psychological Capital Solution-Focused Coaching Use of Strengths Change Management Employer Branding Innovation-Led Culture Leadership Development Learning Organisation Organisational Resilience Productivity Strength-Based Culture Succession Planning Talent Retention Team Dynamics Well-Being Workforce Engagement

16 NATIONAL WORKPLACE HAPPINESS SURVEY Workplace Happiness Analytics KEY CONCEPT + Satisfaction measure + Alignment measure + Engagement measure + Well-being measure AREA OF APPLICATIONS + Obtain analytics on employee experience + Guide effective resource allocation for intervention + Monitor cultural shift + Employer branding as a Happy Organisation Corporate Edition is also available

17 NATIONAL WORKPLACE HAPPINESS SURVEY Press Coverage Television Print Web

18 REFLECTIONS 10 PRICELESS WAYS TO HAPPINESS 1. Infuse positivity into your surroundings 2. Take care of your soul consider meditating! 3. Commit conscious acts of kindness 4. Learn to savour go slow 5. Practice mindfulness, gratitude, optimism 6. Exercise a signature strength to increase flow experiences 7. Exercise fairness 8. Exercise! 9. Nurture social relationships and invest in social connections 10.Commit to goals that includes work 11.Spend money on experiences 12.Get married if you haven t Align Group

19 REFLECTIONS The Paradox of Work When I am a Happiness is 10 year old not needing to worry about work 20 year old wanting to work 30 year old wanting to try another person s work 40 year old not having to work 60 year old able to continue to work So where are you now? Receive your personal report at

20 For further clarification, please contact us at: General Inquiry Project Inquiry (Low Boon Seong) THANK YOU FOR LISTENING! Align Group of Companies CONSULTING REWARDS RECRUIT EDUCATION CENTRE T F W aligngoc.com A 1557 Keppel Road #02-26 Cantonment Central S Align Group is a people-consulting firm partnering organisations in the implementation of effective people solutions, combining the knowledge of organisational development, positive psychology (the science of happiness), and business analytics. Align Group has supported multi-nationals and local enterprises in projects related to: manpower audit and surveys, cultural alignment, competency and rewards, leadership, and people analytics. As an up-and-coming Singapore company, Align Group is supported by SPRING Singapore and is an active partner of Singapore Business Federation. Its operating philosophy is to enable organisations to realise the true potential of their people, at the same time creating positive teams, workplaces, and institutions that flourish.

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