1. Purpose This procedure provides a guideline for developing operating competency training and assessment documentation and training plans.

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1 ACCESS PRACTICE AP 34 Operator Training Competency Guideline Process Authority: Manager Operations Improvement Approval: Chief Operating Officer Version Date:27/08/2013 Revision: A 1. Purpose This procedure provides a guideline for developing operating competency training and assessment documentation and training plans. 2. Scope Defines: aspects are to be covered in operating competency training and assessment documentation; methods of training and assessment; training plans; and methods to maintain currency of operating competency training and assessment documentation. 3. Process 3.1 Developing Operating Competency Training and Assessment Risk-based Approach The risk based approach is to be used whenever: developing a new operating competency training and assessment program: revising an operating competency training and assessment as a result of modification or replacement of apparatus; or as a result of the pre-set review time period occurring. The key objective of using a risk based approach is to ensure the training and assessment methodology suitably matches the requirements of the apparatus to be operated, ensuring the operator has the required underpinning knowledge and practical experience to be able to operate the apparatus safely, effectively and efficiently in both normal and abnormal circumstances.

2 The requirements for developing an operating competency training and assessment using the risk-based approach are to: identify the apparatus to be operated and the operating task; develop a hazard/risk analysis, based on the apparatus and operating task, to clearly establish how the apparatus operates and interfaces within the system and the requirements to safely, effectively and efficiently operate the apparatus in normal and abnormal circumstances; determine the key underpinning knowledge and experience requirements which are necessary to compliment the practical training to operate the apparatus safely, effectively and efficiently in normal and abnormal circumstances; determine the practical training necessary to develop the skills to be able to operate the apparatus safely, effectively and efficiently in normal and abnormal circumstances; the standard of competence to be demonstrated before a person is authorised to operate the apparatus; and the cycle for refresher training required to maintain the standard of operating competence. An example of a training and assessment module is shown in Table Training and Assessment Material Development As a prerequisite to commencing Operating Competency training all persons: must satisfy the competencies required in AP-02; and should do the Snowy Hydro Hydro and Gas Plant Operations Technical Induction Module, ( This module establishes the foundation skills, understanding and knowledge that will be built upon for each operating role.) Generic Underpinning Theoretical Knowledge Generic theoretical knowledge is the essential underpinning knowledge that: aids in understanding the plant specific knowledge; and aids the Operator in Training to understand the practical components of how an apparatus functions and interfaces with the system. A comprehensive list of identified operating training modules is shown in Table 2. The risk-based analysis will identify which of these generic modules are relevant to the specific operating role for which training is being developed. All generic theory prerequisites are to be listed in the prerequisites section of the training and assessment package.

3 Table 1. Risk-based Analysis for Operating Training and Assessment Development Risk-based Analysis for Operating Training and Assessment Development Apparatus to be operated: Operation function: Level of risk to personnel, the environment and the system associated with the operating function ( See QP25-16) : Hazards to be understood and controlled in normal and abnormal operation / conditions Underpinning knowledge required to understand how to operate the apparatus safely, effectively and efficiently Required skill to demonstrated operating the apparatus safely, effectively and efficiently Based on the level of risk, the determined level of competence to be demonstrated to be found competent for this operating function is: 70% Competent 80% Competent 90% Competent 100% Competent Level of risk to personnel, the environment and the system associated with the operating function indicates refresher training will be necessary when: the operating skill is not used for more than months/years; or upon the cycle of months/years. This analysis was developed by: This analysis was checked and approved by: on on

4 Wherever possible, priority should be given to Operators in Training completing the identified mandatory generic training modules before commencing training in plant specific theory and practical training Plant Specific Underpinning Theoretical Knowledge Plant specific knowledge is theoretical knowledge specific to the plant and how it is to be operated. Plant specific knowledge is gained by the trainee accessing and reading relevant primary documents, such as: the Operations and Maintenance manual Operating Instructions; Drawings and Schematics; Access Rules and Practices; Snowy Hydro Policies; and Snowy Hydro Clean, Green and Safe Procedures. Preference is to be given to using the primary documents as training tools and developing the assessment tasks based on the information in the primary documents. When a primary document is found to be out-of-date, action must be taken to correct the document before training commences. Secondary training and assessment documentation should only be developed when: no specific primary documentation exists; the primary documentation is inappropriate to use; or there will be a delay in correcting the primary document and it will impact on commencing the training process. All primary and secondary material to be used for a training program is to be listed in the references section of the training and assessment package Specific Practical Skills Each operating role will require the development of practical skills based on the operating task. The risk-based analysis will identify the elements of required practical skills to be developed relative to the specific operating role for which training is being developed. These identified skills will be documented into an assessment package listing (see example Table 3) : Each element to be developed ( ie the desired skill (eg An understanding of Geehi Dam)) The performance criteria to demonstrate the skill (eg questioning, demonstration, practical exercise, etc.). The required range of responses to the performance criteria to be found competent. The last page of the assessment will be a summary of the assessment findings with the signature of the candidate and the assessor. (see example Table 4.) A record of completion of training is to be forwarded to the Regional Training Coordinator; and recorded in the SHL training database. The practical skills assessment package will be used to guide the operating trainee s practical training.

5 Table 2 Key Snowy Hydro Operating Competencies for Operators, Controllers and Co-ordinators Requirement Note: To be reviewed annually Stream Module or Course Provider Name Development Administration Supervision Consult P & C for external provider Administration Operational Quality Control Consult P & C for internal provider Additional Administration Train the Trainer Consult P & C for external provider Additional Administration Workplace Assessor Consult P & C for external provider Administration Incident Reporting, Investigation and Analysis Techniques Consult P & C for internal provider Administration Root Cause Analysis Consult P & C for internal provider Development Administration Project Management Consult P & C for external provider Administration Ellipse Consult P & C for internal provider Administration Written and Oral Communication Consult P & C for external provider Administration OH&S Legislative Requirements Consult P & C for internal provider Administration Use of appropriate PPE for Operational Circumstance Consult P & C for internal provider Administration Access Rules and Practices Operations Development Administration Operating Instructions Operations Development Hydro Administration 4WD Driving Training Consult P & C for internal provider Hydro Administration Snow and Ice Driving Training Consult P & C for internal provider Administration First Aid (CPR, Rescue from live electrical circuits, treatment of burns) Consult P & C for external provider Hydro and Gas Administration Elevated work Platform Consult P & C for external provider Administration Confined Spaces/Restrictive work Places Training Consult P & C for external provider Administration Operational Risk Assessments (WMS), start cards Consult P & C for internal provider Hydro and Gas Administration Self-Contained Breathing Apparatus Consult P & C for external provider Administration Crisis Management Consult P & C for internal provider Administration Disaster Management Consult P & C for internal provider Administration Emergency Management Consult P & C for internal provider Hydro ERT Administration Snow Survival Consult P & C for external provider Administration Environmental Awareness Consult P & C for internal provider Administration Legal Awareness Consult Legal for internal provider Administration Advanced Mathematics Consult P & C for external provider Hydro and SMCC Civil Water Management L&K Course 2703 on CD SHL Library Cooma Hydro and SMCC Civil Basic Hydraulics for Operators Operations Development Hydro and SMCC Civil Flood and Flow Operations Development Location S:\Production\Public_Html\operations\Com petency Assessments.html S:\Production\Public_Html\operations\Com petency Assessments.html Optional Civil Dam Safety Consult P & C for internal provider

6 Requirement Note: To be reviewed annually Stream Module or Course Provider Name Optional Civil Aqueduct Scouring Operations Development Location S:\Production\Public_Html\operations\Com petency Assessments.html Diesel Generators Diesel Engines for Power Generation L&K Course 4601 on CD SHL Production Library Cooma Diesel Generators Diesel Engine Support L&K Course 4602 on CD SHL Production Library Cooma Electrical Basic Electrical Theory External Internet site Electrical Transmission and Distribution Systems Optec Electrical Transformers Optec Electrical Switchgear and Switchyard Equipment Optec Electrical DC Systems and UPS Consult P & C for external provider Electrical PLC/SCADA/DCS Consult P & C for external provider Electrical Synchronous Condensers Optec Electrical Basic Communications Equipment and Network Operation Consult IT for Internal provider Electrical Electrical Circuit Reading and Fault Finding Consult P & C for external provider Hydro Electrical Detection of Voltages at HV Distribution Poles External Powercor Hydro and Gas Electrical Proving de-energised and earthing LV and HV Operations Development Gas Gas Certificate IV in Plumbing and Gas fitting (Type B Appliances) Consult P & C for external provider Morwell Victoria see Morwell Victoria see Morwell Victoria see Morwell Victoria see S:\Production\Public_Html\operations\Com petency Assessments.html Gas and SMCC Gas-Electric Gas Turbine Major Components L&K Course 2501 on CD SHL Production Library Cooma Gas and SMCC Gas-Electric Gas Turbine Support Systems L&K Course 2502 on CD SHL Production Library Cooma Gas and SMCC Gas-Electric Operation of a Gas Turbine L&K Course 2503 on CD SHL Production Library Cooma Gas and SMCC Gas-Electric Gas Turbine Control and Protection systems L&K Course 2504 on CD SHL Production Library Cooma Gas and SMCC Gas-Electric Aero-derivative Gas Turbines L&K Course 2505 on CD SHL Production Library Cooma Gas and SMCC Gas-Electric Gas Turbine Generator and Electrical Systems L&K Course 2510 on CD SHL Production Library Cooma Gas and SMCC Gas-Electric Gas Turbines for Laverton North SHL internal module Gas and SMCC Gas-Electric Gas Turbines for Valley Power SHL internal module Gas Gas-Electric Demineralised Water Consult O&M Manuals Gas Gas-Electric Diesel Fuel, Diesel Fuel Systems, Emergency Procedures for Diesel Fires or Spillage SHL internal module Gas Gas-Electric Natural Gas, Natural Gas Systems, Emergency Procedures for Natural Gas Fires or Leaks SHL internal module Hydro and SMCC Hydro-Electric The Hydro-electric Role in the Power System L&K Course 2701 on CD SHL Production Library Cooma Hydro and SMCC Hydro-Electric Hydro Power Stations L&K Course 2702 on CD SHL Production Library Cooma

7 Requirement Note: To be reviewed annually Stream Module or Course Provider Name Hydro and SMCC Hydro-Electric Hydro Turbines L&K Course 2704 on CD SHL Production Library Cooma Hydro and SMCC Hydro-Electric Turbine Monitoring & Control L&K Course 2705 on CD SHL Production Library Cooma Hydro and SMCC Hydro-Electric The Hydro Generator L&K Course 2706 on CD SHL Production Library Cooma Hydro and SMCC Hydro-Electric Generator Monitoring & Control L&K Course 2707 on CD SHL Production Library Cooma Hydro and SMCC Hydro-Electric Hydro Plant Auxiliaries L&K Course 2708 on CD SHL Production Library Cooma Hydro and SMCC Hydro-Electric Operating Electrical Equipment L&K Course 2709 on CD SHL Production Library Cooma Hydro and Gas Mechanical Basic Mechanical Theory Consult P & C for external provider Hydro and Gas Mechanical Pumps Consult P & C for external provider Hydro and Gas Mechanical Valves Consult P & C for external provider Hydro and Gas Mechanical Governor Operation Joe Grilli Hydro and Gas Mechanical Fluid Pumping Principles Joe Grilli Hydro and Gas Mechanical Power Station Ventilation Use O&M Manuals Hydro and Gas Mechanical Pneumatic Circuit Reading and Fault Finding Consult P & C for external provider Hydro and Gas Mechanical Hydraulic Circuit Reading and Fault Finding Consult P & C for external provider Hydro and Gas Mechanical Compressed Air Systems Operations Development Hydro and Gas Mechanical Lubrication and Bearings Consult P & C for external provider Mechanical Fire Protection Systems Consult O&M Manuals Operations Generator Operation and Control Course Optec Operations Introduction to Australia s National Electricity Market NEMMCO SMCC Operations National Energy Market and Code NEMMCO Operations Black Start Operations Development UT and SMCC Operations Emergency Reactors at T1PS and T2PS Operations Development M and SMCC Operations Emergency Generator at M1PS Operations Development Operations Asset Reliability and Performance Joe Grilli Operations High Voltage Switching Optec Morwell Optional SMCC Operations NAERC System Operation Tutorials North American Reliability Council Protection Protection for Snowy Hydro Organise via Terry Foxcroft Location S:\Production\Public_Html\operations\Com petency Assessments.html Morwell Victoria see Khancoban Notes see Protection Elements of System Protection L&K Course 2101 on Video SHL Production Library Cooma Protection Types of Protection Relays L&K Course 2102 on Video SHL Production Library Cooma Protection Monitoring System Conditions L&K Course 2103 on Video SHL Production Library Cooma Protection Fault Characteristics L&K Course 2104 on Video SHL Production Library Cooma

8 Requirement Note: To be reviewed annually Stream Module or Course Provider Name Protection Generator Protection L&K Course 2105 on Video SHL Production Library Cooma Protection Transformer Protection L&K Course 2106 on Video SHL Production Library Cooma Protection Bus Protection L&K Course 2107 on Video SHL Production Library Cooma Protection Motor Protection L&K Course 2108 on Video SHL Production Library Cooma Protection Line Protection L&K Course 2109 on Video SHL Production Library Cooma Protection Pilot Protection L&K Course 2110 on Video SHL Production Library Cooma Protection Protection for System Stability L&K Course 211h1 on Video SHL Production Library Cooma Snowy Hydro Snowy Hydro- Hydro Plant Operations 2005 Technical Induction Module (To Include Gas Plant in 2006 Revision) Operations Development Water Resources Basic Meteorology Operations Development Water Resources Basic Hydrology Consult P & C for internal provider Water Resources Cloud seeding Consult P & C for internal provider Location

9 4.1.3 Demonstration of Competence The risk-based analysis will identify the level of risk that the operating task has based on potential impacts on: personal safety; the environment ; damage to apparatus; and the system. This level of risk will determine the required percentage of the performance criteria to be achieved before the operating trainee will be found competent. All assessments must clearly indicate the required percentage of correctly achieved performance criteria for the operating trainee to be found competent. 4.2 Training and Authorisation Skills Mapping To ensure training is conducted effectively and efficiently, before commencing training it will be necessary to map the Operator in Training existing competencies against the desired final competencies required to be authorised to perform the operating function. This will include mapping the relationship of current and required: underpinning knowledge; apparatus specific knowledge; and specific apparatus skills. Mapping will in effect clearly identify those competencies where training and assessment is required and thus eliminate duplication and increase the efficiency of the training and assessment process.

10 Table 3 Example of Competency Assessment Sheet Module Recipient AR 2013 Assessment Checklist the controls and safeguards in place to allow access for work or testing the hazards of the site they are working in and the emergency procedures; Permit issue and control; their level of responsibility for safety with respect to apparatus/areas under Permit; Permit cancellation and work incomplete notification procedures; and Special Access conditions Purpose of Assessment Authorisation to Recipient Level AR Competency to be Assessed Module Recipient Authorisation AR Pre-requisite As per AP-02 for Recipients Average Time to Complete Reading 4 hrs Training 4 hrs Competency Assessment 4 hrs first time 1 hr written refresher. Risk-based Analysis for Training and Assessment Authorisation: Recipient AR Level of risk to personnel, the environment and the system associated with this authorisation ( See QP25-13) : High Hazards to be understood Underpinning knowledge Required skill to demonstrate competence 1. Parameters of Recipient authorisation Previous exposure permit systems Demonstrated understanding of the parameters of Recipient authorisation 2. Processes to control and safeguard Operational apparatus to allow access for work Previous exposure permit systems and literacy skills Demonstrated understanding of processes to make apparatus operationally safe or testing 3. Permit issue and control processes Previous exposure permit systems and literacy skills Demonstrated understanding of Permit control processes 4. Permit cancellation and suspension Previous exposure permit systems and literacy skills Demonstrated understanding of special access conditions 5. Recipient responsibilities Based on the level of risk, to be found competent for this level of authorisation requires 90% of questions answered correctly or within the range of response required. Level of risk to personnel, the environment and the system associated with this authorisation indicates: refresher training and assessment will be necessary 1 year. AP34 Rev A THIS DOCUMENT IS UNCONTROLLED IN HARD COPY Page 10 of 12

11 Table 4 Example of Competency Summary Checklist Name: Service Number/ Contract Number: Element Check list for Recipient Assessment 2013 Element Element Element C/NYC/NA 1.1. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA 1.2. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA 1.3. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA 1.4. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA 1.5. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA 1.6. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA 1.7. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA 1.8. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA 1.9. C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA C/NYC/NA To be found competent requires 90% answered correctly Competent / Not Yet Competent i) I...have read the above assessment and agree/ do not agree with the result. ii) The assessor has / has not explained areas which I have been shown to be not yet competent iii) I do not wish / wish to appeal this assessment. Signature of Candidate Signature of Assessor Date AP34 Rev A THIS DOCUMENT IS UNCONTROLLED IN HARD COPY Page 11 of 12

12 4.2.2 Training and Assessment Plan The Skills map will identify the areas needing training and assessment an enable a Training Plan to be developed for the Operator in Training. The training plan should include: Underpinning Knowledge Training including: o The modules to be completed; o The course provider for each module; o When and where the course will be provided for each module; o A progress review process; o The guidance mentor(s) to help with study difficulties; o The timeframe to complete each module. Apparatus Specific Knowledge Training including o The resources; o The training mentor(s) to provide guidance on accessing and studying resources; o The assessment package; o A progress review process; o The timeframe to complete each package. Specific Apparatus Skills including: o The resources; o The training mentor(s) who will demonstrate and explain practical skills; o The assessment package; o An apparatus access plan ( ie A plan based on work schedules which gives the trainee maximum exposure to operating, isolating, restoring the apparatus under a variety of conditions.); o A progress review process; o A progress review process; o The timeframe to complete each package. The training plan package should be negotiated with the trainee, the trainees supervisor, the mentor(s), the trainer and assessor and a senior member of the operating team. During the negotiation of the training plan package each participant must clearly define and understand their role in the training and assessment process to ensure maximum effectiveness and efficiency, ensuring the trainee achieves the desire outcome in a timely manner Final Authorisation Final authorisation of the Operator in Training will be as per Access Practice AP Review Authorisation and Refresher training The review timeframe for each Operating Authorisation will be established by the risk-based analysis. When apparatus is modified or replaced all authorisations for that apparatus will be cancelled and all impacted persons must be trained and assessed in accordance with the new conditions. AP34 Rev A THIS DOCUMENT IS UNCONTROLLED IN HARD COPY

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