OFFSHORE DEVELOPMENT CENTER OVERVIEW

Transcription

1 OFFSHORE DEVELOPMENT CENTER OVERVIEW

2 IS ORDER TRAFFIC BUILD-UP CAUSING COSTLY DELAYS? Shift to on time delivery at NO EXTRA COST

3 IS YOUR STAFF JUGGLING WITH MULTIPLE TASKS, THUS CAUSING ERRORS? Appoint dedicated resource at NO EXTRA COST

4 WISH YOUR STAFF COULD SPEND QUALITY TIME ON LARGER ACCOUNTS? Boost your customer relationships at NO EXTRA COST

5 DID YOU NOT WIN THE ORDER BECAUSE OF PRICING? Cut cost, increase profit and WIN ALL THE WAY

6 START YOUR OFFSHORE DEVELOPMENT CENTER WITH $0 INVESTMENT Qualified Named Resources Co-brand your Work Area Dedicated Bandwidth & Connectivity Ramp-up Flexibility

7 YOUR VIRTUAL OFFICE

8 ODC AT YOUR CONTROL PEOPLE QUALITY TAT COST Dedicated Resource Full Optimization Strong Bench Skilled Team 98% Efficiency Limit Rework Real Time Time Zone Advantage Prioritize Workflow Low Resource Cost Currency Advantage $0 Investment

9 BUSINESS SCENARIO CLIENT PO CSR AR REVISION ART TEAM OE TEAM INVOICE ORDER APPROVED UPLOAD Q.C.

10 COST SAVINGS (Sample Size: 100 orders / day) IN-HOUSE TRANSACTIONAL ODC $216,000 3OE * 12 months = $108,000 3GA * 12 months = $108,000 $107,100 3OE * 12 months = $56,700 3GA * 12 months = $50,400 $86,400 3OE * 12 months = $43,200 3GA * 12 months = $43,200

11 INCREASE YOUR COMPETITIVE ADVANTAGE BETTER Consistent, High Quality Resources Utilization of your Resources for Higher Jobs Continuity of Business CHEAPER Currency Advantage Resource Cost Advantage Rework Reduction FASTER Work at your Time Time Zone Advantage Flexible Resourcing 1 st Time Right Approach

12 ODC FRAMEWORK Knowledge Building BENEFITS REALIZED Get-Set-Go Methodologies Flexible Capacity Creation Collaborative Governance Models Scalable Infrastructure RISKS MINIMIZED Cultural Sensitization

13 PROCESS FRAMEWORK (Key Activities) 1 INITIATE 2 PLAN 3 BUILD 4 DEPLOY SIGN OFFSHORE ENGAGEMENT CONTRACT KNOWLEDGE TRANSFER BUILD VIRTUAL TEAM OPERATE OFFSHORE DEV. CENTER Agree on Execution of Methodologies (a) Routine job (b) Adhoc jobs Roles & Responsibilities (a) Addnectar (b) Client Staffing Requirement (a) Minimum commitment (b) Ramp up (c) Ramp down Finalize Commercials Onsite Understand Business Operations Execute Trial Job Tailor Operating Processes Agree on Governance Model & SLAs Offshore Ready Infrastructure (a) Seating (b) Telecommunication (c) Tools & technologies (d) Knowledgeable staff Train Offshore Team on Expectations and Process Execute Trial Job Declare Readiness Client Organization (a) Identify tasks and allocate to offshore (b) Monitor the progress (c) Guide / escalate Offshore (a) Prepare execution plan, allocate jobs to staff and execute the tasks (b) Lead coordinates with client for clarification / escalations 1 Week 1-2 Week 1-2 Week 1-2 Week

14 RISK MANAGEMENT RISK AREAS RISK IDENTIFIED RISK MITIGATION MEASURES People Cultural, Linguistic Gap, Attrition, Scalability, Role Conflicts Training, HR Policies, India s Resource Pool, Roles and Responsibility Defined Process Loss of Control, Quality Partnership Approach, Predefined Metrics, Stringent Reviews Technology Compatibility, Connectivity As is Migration, Redundant Links Infrastructure Management Wars, Natural Disasters, Scalability Resistance to Change, Customer Insights, Dependence, Intellectual Property Well Planned COB, Security Drills, First Right Change Management Plan, Knowledge Sharing, Exit Option, Contract Licenses

15 VALUE PROPOSITION Knowledge Building and Co-branding Environment TRUST High End Engagement Process CULTURAL SENSITIZATION READY RESOURCES Robust IT Process & Authorized Access Easy Access to Qualified Talent Pool DATA & INFO SECURITY

16 1000+ man years of combined experience Strong core team Prestigious clientele A US registered company with local sales team PPAI and ASI member ABOUT US ISO certified Offshore Development Center in Mumbai, India 24/5 days a week work schedule

17 OUR CLIENTELE

18 CLIENT S SPEAK We have high expectations from ur partners and you live up to all of our expectations. Thank you for being such a valuable partner. - Larry Sanson VP-Operations

19 CLIENT S SPEAK They are a great partner and make the impossible possible! - Brandon MacKay MAS-President

20 CLIENT S SPEAK We are extremely happy with their services and rely on them as part of our team to provide the best service to our clients. - Jennifer Tsai VP-Operations

21 CLIENT S SPEAK We ve been able to close deals more quickly and literally delight our clients with the speed in which we now turn around artwork, thanks to Add Nectar. - Glenn K. Oyoung President

22 110, Rosewood Avenue, Springfield, New Jersey Phone: Fax: