Note: HR128 hours credit is found under Duration Course Title Duration (Hrs:Min) Course Number

Transcription

1 Note: HR128 hours credit is found under Duration Course Title Duration (Hrs:Min) Course Number A Primer for Ensuring Accountability 4:30 mgmt_04_a05_bs_enus Access to Employee Medical and Exposure Records 0:30 esh_sah_a35_sh_enus Achieving Success: the Help of a Mentor 3:00 mgmt_10_a05_bs_enus Addressing and Redistributing 1:00 comm_17_a02_bs_enin Addressing Problem Performance 2:30 mgmt_05_a04_bs_enus Administrative Professionals: Common Administrative Support Tasks 1:00 ad_01_a02_bs_enus Administrative Professionals: Interacting with Others 1:00 ad_01_a04_bs_enus Administrative Professionals: Maximizing Your Relationship with Your Boss 1:00 ad_01_a03_bs_enus Administrative Professionals: Putting Your Best Foot Forward 1:00 ad_01_a05_bs_enus Administrative Professionals: Representing Your Boss 1:00 ad_01_a01_bs_enus Adopting the Appropriate Management Style 0:15 _pc_ch_mgch005 Advanced Management Skills Simulation 0:30 MGMT002A Affirmative Action and the EEO (HRCI/PHR aligned) 2:30 HR0263 Aligning Performance to Key Indicators 0:04 _pc_bi_ctbi007 Appraising Performance Simulation 0:30 MGMT011A Asbestos 0:30 esh_sah_a37_sh_enus Assessing Performance Continuously 3:00 mgmt_11_a01_bs_enus Attracting, Developing, and Retaining Generations 3:00 LEAD0232 Available Presentation Resources 3:30 comm_05_a03_bs_enus Avoiding Problem Performance Simulation 0:30 MGMT005A Back Safety and Injury Prevention 0:30 esh_sah_a23_sh_enus Becoming a Manager: Leading and Communicating 4:00 mgmt_03_a03_bs_enus Becoming a Manager: Responsibilities and Fears 3:30 mgmt_03_a02_bs_enus Blame Backfires--Conquer Negative Thinking 0:07 _pc_bi_pfbi003 Bloodborne Pathogen Awareness 0:30 esh_sah_a22_sh_enus Bridge the Expectations Gap 4:30 CUST0173 Business Etiquette for Supervisors 2:30 comm_11_a04_bs_enus Business Etiquette in Introductions 0:05 _pc_bi_pfbi001 Business Grammar: Common Usage Errors 1:00 comm_20_a06_bs_enus Business Grammar: Parts of Speech 1:00 comm_20_a01_bs_enus Business Grammar: Punctuation 1:00 comm_20_a04_bs_enus Business Grammar: Sentence Construction 1:00 comm_20_a05_bs_enus

2 Business Grammar: The Mechanics of Writing Business Grammar: Working with Words Business Writing: Editing and Proofreading Business Writing: How to Write Clearly and Concisely Business Writing: Know Your Readers and Your Purpose Choosing the Best Applicant Coaching Performance Communicating a Shared Vision Communicating Across Cultures Communicating Organizational Change Communication and Leadership Communication Business Etiquette Communication Skills Communication Skills Compensating Employees (HRCI/PHR aligned) Compressed Gas Safety Conducting Interviews: Asking the Right Questions Confined Spaces Conflict, Stress, and Time Management Confrontation: What's the Best Approach Coping with Accusations in the Workplace Creating a Customer-focused Organization Creating a Positive Attitude Criticism in Context Cross-generational Workers in the 21st Century Crucial Skills for Tomorrow's Managers Simulation Culture and Its Effect on Communication Customer Interactions Customer Service Confrontation and Conflict Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service over the Phone Customer Service Processes and Procedures Dealing with Problem Performance Simulation Decision Making: The Fundamentals 1:00 comm_20_a03_bs_enus 1:00 comm_20_a02_bs_enus 1:00 comm_19_a03_bs_enus 1:00 comm_19_a02_bs_enus 1:00 comm_19_a01_bs_enus 1:30 hr_03_a03_bs_enus 2:00 lead_01_a06_bs_enin 0:07 _pc_bi_lsbi001 1:00 comm_26_a02_bs_enus 0:07 _pc_bi_mgbi015 4:00 lead_01_a05_bs_enus 2:30 comm_11_a02_bs_enus 3:30 cust_07_a02_bs_enus 2: _eng 3:00 HR0269 1:00 SAH0411 0:07 _pc_bi_hrbi014 1:00 esh_sah_a28_sh_enus 3:30 cust_07_a03_bs_enus 0:04 _pc_bi_mgbi009 0:15 _pc_ch_lsch003 0:15 _pc_ch_lach020 2:00 pd_05_a04_bs_enus 0:05 _pc_bi_pfbi016 3:00 LEAD0236 0:30 MGMT004A 1:00 comm_26_a01_bs_enus 3:30 cust_07_a01_bs_enus 1:00 cust_09_a05_bs_enin 1:00 cust_09_a01_bs_enin 1:00 cust_09_a03_bs_enin 3:00 cust_08_a01_bs_enus 0:30 MGMT005B 1:00 pd_12_a04_bs_enus

3 Delivering Bad News Effectively Delivering the Message Developing Adaptable Managers Developing Employees (HRCI/PHR aligned) Developing Human Resources (HRCI/PHR aligned) Developing the Next Generation Effective Hiring and Interviewing Simulation Effective Listening Electrical Safety Employee Engagement Employee Sexual Harassment Awareness Employment Management (HRCI/PHR aligned) Employment Relations (HRCI/PHR aligned) Essential Skills for Administrative Support Professionals Simulation Essential Skills for Professional Telephone Calls Essentials of Interviewing and Hiring: Behavioral Interview Techniques Essentials of Interviewing and Hiring: Conducting an Effective Interview Essentials of Interviewing and Hiring: Preparing to Interview Essentials of Interviewing and Hiring: Screening Applicants for Interviewing Essentials of Interviewing and Hiring: Selecting the Right Candidate Etiquette at the Business Meeting Excellence in Internal Customer Service Facilitating Meetings and Work Groups Fall Protection (or Working at Heights) Fire Safety and Prevention First Time Manager: Challenges First Time Manager: Meeting Expectations First Time Manager: Understanding a Manager's Role Forklift Safety Awareness Giving Appropriate Feedback Giving Constructive Criticism Giving Feedback Giving Feedback Giving Successful Presentations Simulation 0:15 _pc_ch_lach033 3:00 comm_05_a02_bs_enin 0:04 _pc_bi_mgbi013 1:30 HR0267 1:30 HR0268 0:07 _pc_bi_lsbi007 0:30 HR003A 0:15 _pc_ch_lach030 0:30 esh_sah_a16_sh_enus 0:15 _pc_ch_mgch006 1:00 lch_01_a01_lc_enus 2:30 HR0264 1:30 HR0272 0:30 AD001A 1:00 comm_18_a01_bs_enin 1:00 hr_06_a04_bs_enus 1:00 hr_06_a03_bs_enus 1:00 hr_06_a02_bs_enus 1:00 hr_06_a01_bs_enus 1:00 hr_06_a05_bs_enus 3:00 comm_11_a03_bs_enus 5:00 CUST0141 4:30 mgmt_08_a03_bs_enus 0:30 esh_sah_a26_sh_enus 0:30 esh_sah_a24_sh_enus 1:00 mgmt_16_a02_bs_enus 1:00 mgmt_16_a03_bs_enus 1:00 mgmt_16_a01_bs_enus 0:30 esh_sah_a38_sh_enus 0:15 _pc_ch_lach006 1:00 comm_29_a02_bs_enus 1:00 comm_29_a01_bs_enus 1: _eng 0:30 COMM005A

4 Growing from Management into Leadership Simulation Guarding Against Interviewing Biases Hazard Communication: An Employee's Right to Know Hazardous Waste Generator (RCRA) Health and Safety in the Workplace (HRCI/PHR aligned) Hiring Strategic Thinkers Hot Work Permits How High Is Your EQ? HR's Strategic Role in the Organization (HRCI/SPHR aligned) Human Resources Fundamentals (HRCI/PHR aligned) Identifying Your Customers' Expectations Implementing a Mentoring Program for the Organization Implementing a Succession Plan Simulation Improving Communication in Cross-cultural Relationships Improving Your Emotional Intelligence Skills: Self-awareness and Self-management Initiating a Succession Plan Simulation Internal Customer Service Internal Customer Service: Conflict and Complaints Simulation Interpersonal Communication: Being Approachable Interpersonal Communication: Communicating Assertively Interpersonal Communication: Communicating Assertively Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Listening Essentials Interpersonal Communication: Targeting Your Message Interviewing Effectively Introduction to Work Force Generations Job Hazard Analysis Knowing When to Take Leadership Risks Laboratory Safety Laser Safety Training Lead Awareness Leader as Motivator Leadership and Change Leadership and Management Simulation 0:30 LEAD001B 0:07 _pc_bi_hrbi003 0:30 esh_sah_a27_sh_enus 0:30 esh_sah_a34_sh_enus 1:30 HR0276 0:15 _pc_ch_lach011 0:30 SAH0108 0:04 _pc_bi_pfbi009 1:00 hr_04_a01_bs_enus 2:00 HR0261 4:30 CUST0171 2:30 mgmt_10_a03_bs_enus 0:30 LEAD030S 1:00 comm_26_a03_bs_enus 1:00 comm_25_a02_bs_enus 0:30 LEAD0300 1: _eng 0:30 CUST0140 1:00 comm_21_a05_bs_enin 1:00 comm_21_a04_bs_enus 1:00 comm_21_a04_bs_enin 1:00 comm_21_a01_bs_enin 1:00 comm_21_a03_bs_enin 1:00 comm_21_a02_bs_enin 2:30 hr_03_a02_bs_enus 2:30 LEAD0231 1:00 SAH0445 0:05 _pc_bi_lsbi006 1:00 SAH0446 1:00 SAH0449 1:00 SAH0451 0:15 _pc_ch_lach008 1:30 lead_01_a07_bs_enus 0:30 MGMT003B

5 Leadership Essentials: Building Your Influence as a Leader Leadership Essentials: Communicating Vision Leadership Essentials: Creating Your Own Leadership Development Plan Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Change Leadership Essentials: Leading Innovation Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Motivating Employees Leading a Customer-focused Team Leading an Effective Business Meeting Leading by Enabling Leading Change Leading Generations X and Next Leading Innovation Leading Silent Generation and Baby Boom Workers Leading Teams through Change Leading the Workforce Generations Simulation Listening Essentials: Improving Your Listening Skills Listening Essentials: The Basics of Listening Lockout/Tagout Lockout/Tagout for Authorized Persons Making Cross-generational Teams Work Making Meetings Work Making the Move Into Management Management Essentials: Caring about Your Direct Reports Management Essentials: Confronting Difficult Employee Behavior Management Essentials: Delegating Management Essentials: Developing Your Direct Reports Management Essentials: Directing Others Management Essentials: Managing a Diverse Team Management Essentials: Treating Your Direct Reports Fairly Management of the HR Process (HRCI/SPHR aligned) Manager to Manager Conflict Managing a Customer-focused Department Simulation 1:00 lead_05_a03_bs_enin 1:00 lead_05_a02_bs_enin 1:00 lead_05_a08_bs_enin 1:00 lead_05_a05_bs_enin 1:00 lead_05_a07_bs_enin 1:00 lead_05_a06_bs_enin 1:00 lead_05_a04_bs_enin 1:00 lead_05_a01_bs_enin 4:00 CUST0174 2:30 comm_06_a02_bs_enus 4:00 lead_01_a03_bs_enus 0:15 _pc_ch_lach004 3:30 LEAD0234 0:15 _pc_ch_lach010 3:00 LEAD0233 0:06 _pc_bi_lsbi003 0:30 LEAD0230 1:00 comm_28_a02_bs_enus 1:00 comm_28_a01_bs_enus 0:30 esh_sah_a19_sh_enus 1:30 esh_sah_a08_sh_enus 3:00 LEAD0235 0:06 _pc_bi_pfbi018 0:15 _pc_ch_lach029 1:00 mgmt_15_a07_bs_enus 1:00 mgmt_15_a04_bs_enus 1:00 mgmt_15_a02_bs_enus 1:00 mgmt_15_a03_bs_enus 1:00 mgmt_15_a01_bs_enus 1:00 mgmt_15_a05_bs_enus 1:00 mgmt_15_a06_bs_enus 2:00 hr_04_a02_bs_enus 0:15 _pc_ch_mgch003 0:30 CUST0170

6 Managing an Aging Workforce Managing and Rewarding Top Performers Managing as Coach and Counselor Managing as Project Champion Managing Challenges in Customer Service Managing Change: Building Positive Support for Change Managing Change: Dealing with Resistance to Change Managing Conflict Managing Cross-Functions Managing Delegation Managing Fairly Managing for High Performance Managing Managers Managing Performance Managing Upward Relationships Managing Your Mentoring as a Manager Mentoring Effectively Mentoring Strategies for the 21st Century Motivating Employees and Leading Change Simulation Motivating Human Behavior Moving from Management to Leadership Simulation Moving into a Management Role Simulation NFPA 70EÂ Electrical Safety in the Workplace Non-Unionized Workplaces (HRCI/PHR aligned) Offers, Contracts, and Exit from the Organization (HRCI/PHR aligned) Overcoming Internal Customer Service Problems Participating Effectively in a Business Meeting Performance Reviews Personal Protective Equipment: Body Protection Personal Protective Equipment: Head Protection Planning an Effective Business Meeting Portable Fire Extinguishers Powered Industrial Truck Safety 0:07 _pc_bi_mgbi005 2:00 mgmt_01_a01_bs_enus 3:30 mgmt_04_a03_bs_enus 3:30 mgmt_04_a04_bs_enus 5:00 CUST0153 1:00 mgmt_13_a02_bs_enin 1:00 mgmt_13_a03_bs_enus 0:15 _pc_ch_lach009 3:00 mgmt_02_a02_bs_enus 3:00 mgmt_07_a03_bs_enus 0:06 _pc_bi_mgbi016 4:00 mgmt_02_a03_bs_enus 3:30 mgmt_02_a04_bs_enus 0:15 _pc_ch_lach002 3:00 mgmt_02_a05_bs_enus 1:00 comm_17_a03_bs_enin 2:00 mgmt_10_a02_bs_enus 2:00 mgmt_10_a01_bs_enin 2:30 mgmt_10_a04_bs_enus 0:30 LEAD005A 0:15 _pc_ch_lsch002 0:30 LEAD001A 0:30 MGMT003A 2:00 esh_sah_a06_sh_enus 1:30 HR0274 3:00 HR0266 3:30 CUST0143 2:30 comm_06_a03_bs_enus 3:30 mgmt_11_a02_bs_enus 1:00 SAH0465 1:00 SAH0469 2:30 comm_06_a01_bs_enus 1:00 SAH0462 1:00 SAH0463

7 PPE: Eye and Face Protection PPE: Foot and Leg Protection PPE: Hand Protection PPE: Personal Protective Equipment Preparing a Business Case Preparing for Organizational Change Preparing for Your Performance Appraisal Presenting Successfully Presenting Successfully Presenting Your Case Problem Performance Identification Problem Performance Improvement Problem Performance Prevention Professional Skills for Customer Service Agents Professionalism and Business Etiquette Simulation Programs to Benefit Employees (HRCI/PHR aligned) Protection from Occupational Noise Reacting to Co-workers Who Try Taking Advantage Receiving Feedback and Criticism Recognizing a Leader Recruiting and Selecting Candidates (HRCI/PHR aligned) Risk Assessment and Prevention (HRCI/PHR aligned) Scaffolding and Ladder Safety Screening Applicants for Emotional Intelligence Selecting the Appropriate Performance-appraisal Method Sexual Harassment at Work (HRCI/PHR aligned) Shaping the Direction of Customer Service in Your Organization Signs and Tags Spill Prevention and Control Spill Prevention Control and Countermeasure Plan Standard Business Etiquette Storm Water Pollution Prevention Strategic Approaches to Human Resource Development (HRCI/SPHR aligned) Strategic Approaches to Labor Relations (HRCI/SPHR aligned) 1:00 SAH0466 0:30 SAH0467 0:30 SAH0468 1:00 esh_sah_a17_sh_enus 2:30 comm_01_a01_bs_enus 1:00 pd_13_a02_bs_enus 0:05 _pc_bi_pfbi017 3:00 comm_05_a01_bs_enus 3:00 comm_05_a01_bs_enin 2:30 comm_01_a03_bs_enus 2:30 mgmt_05_a02_bs_enus 3:30 mgmt_05_a03_bs_enus 3:00 mgmt_05_a01_bs_enus 4:30 CUST0152 0:30 COMM011A 1:30 HR0271 0:30 esh_sah_a29_sh_enus 0:15 _pc_ch_pfch003 1:00 comm_29_a03_bs_enus 5:00 lead_01_a01_bs_enus 2:00 HR0265 2:30 HR0277 0:30 esh_sah_a32_sh_enus 0:05 _pc_bi_hrbi012 0:15 _pc_ch_hrch002 1:30 HR0273 1:00 cust_09_a06_bs_enus 0:30 SAH0476 1:00 ENV0103 0:30 ENV0104 2:30 comm_11_a01_bs_enus 1:00 ENV0105 3:00 hr_04_a04_bs_enus 4:30 hr_04_a06_bs_enus

8 Strategic Approaches to Risk Management (HRCI/SPHR aligned) 2:00 hr_04_a07_bs_enus Strategic Approaches to Total Rewards (HRCI/SPHR aligned) 2:30 hr_04_a05_bs_enus Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR aligned) 3:00 hr_04_a03_bs_enus Strategic Management (HRCI/PHR aligned) 2:30 HR0262 Succession Planning 0:07 _pc_bi_lsbi002 Succession Planning and Human Resources 5:00 LEAD0303 Succession Planning and Management Programs 0:15 _pc_ch_lsch004 Succession Planning Management 2:30 LEAD0304 Succession Planning Overview 2:00 LEAD0301 Succession Planning Strategies 4:30 LEAD0302 Support Center Tools, Technologies and Metrics 3:00 cust_08_a03_bs_enus Taking on a Management Role 3:30 mgmt_03_a01_bs_enus Team and Customer Relationships 3:00 cust_06_a03_bs_enus Team Conflict: The Seeds of Dissent 3:30 TEAM0211 TestPrep Final Exam: HRCI/SPHR (Senior Professional Human Resource) n/a FE0028_eng The Angry Caller: What's Your Plan? 0:07 _pc_bi_spbi016 The Communication of a Shared Vision 5:00 lead_01_a02_bs_enin The Customer Service Representative (CSR) 3:30 cust_06_a01_bs_enus The Effective Business Meeting Simulation 0:30 COMM006A The Emotionally Intelligent Leader 0:15 _pc_ch_lach014 The Essentials of Mentoring Simulation 0:30 MGMT010A The Model Leader 2:00 lead_01_a08_bs_enus Time Management: Planning and Prioritizing Your Time 1:00 pd_11_a02_bs_enus Tomorrow's Managers' Competencies 3:00 mgmt_04_a01_bs_enus Tomorrow's Managers' Development Tools 3:30 mgmt_04_a02_bs_enus Trenching and Excavation Safety 1:00 SAH0483 Underperforming Employee - Now What? 0:05 _pc_bi_hrbi010 Understanding Organizational Ethics 3:00 pd_02_a03_bs_enus Understanding the Motives of Millennials 0:04 _pc_bi_mgbi014 Unionized Workplaces (HRCI/PHR aligned) 1:30 HR0275 Universal Waste Rule Training 1:00 ENV0106 Used Oil Management 1:00 ENV0107 Using and Instant Messaging Effectively 1:00 comm_17_a01_bs_enin Using Emotional Intelligence on the Job 1:00 comm_25_a03_bs_enus

9 Using Respiratory Protection Using Surveys to Measure Customer Satisfaction Wanted-Innovation Leaders Welding, Cutting, and Brazing What is Emotional Intelligence? What to Consider When Hiring When Too Many Meetings Are Just Too Much Working with Difficult People: Dealing with Micromanagers Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Manipulative People Working with Difficult People: How to Work with Negative People Working with Difficult People: How to Work with Procrastinators Working with Difficult People: How to Work with Self-serving People Working with Difficult People: Identifying Difficult People Working with Internal Customers Workplace Conflict: Recognizing and Responding to Conflict Workplace Conflict: Strategies for Resolving Conflicts Workplace Safety Orientation Writing a Business Case 0:30 esh_sah_a31_sh_enus 3:00 CUST0172 0:05 _pc_bi_lsbi013 1:00 SAH0485 1:00 comm_25_a01_bs_enus 2:00 hr_03_a01_bs_enus 0:04 _pc_bi_pfbi008 1:00 comm_23_a07_bs_enus 1:00 comm_23_a02_bs_enus 1:00 comm_23_a05_bs_enus 1:00 comm_23_a03_bs_enus 1:00 comm_23_a04_bs_enus 1:00 comm_23_a06_bs_enus 1:00 comm_23_a01_bs_enus 4:00 CUST0142 1:00 comm_22_a01_bs_enus 1:00 comm_22_a02_bs_enin 1:00 SAH0486 2:30 comm_01_a02_bs_enus