Project Manager (Clinical Responsibility)

Transcription

1 Job Description Project Manager (Clinical Responsibility) Hours: Salary: Lunch: Location: Holidays: Line manager: Area of Responsibility: 22.5 hours / week (Wednesday/Thursday/Friday) Hours worked may vary to include some evenings, and there may be the requirement for occasional weekend working. Hours can be worked flexibly. 27,000 per annum (pro rata) Half an hour unpaid lunch Principally based at the TDS head office, and other community locations, as required 29 days / annum including up to 4 days / annum nondiscretionary over Christmas and New Year (pro rata) Chief Executive Officer As defined within the Organisation Chart (may be subject to review based upon the requirements of the organisation) Job Purpose: The Dove Service provides counselling and support to all those struggling to cope with the impact of bereavement, life-changing illness or significant loss. Reporting to the CEO, the Project Manager (Clinical Responsibility) will be responsible for leading a team of employed staff and volunteers in the delivery of a professional counselling, support and training service within our specialist field of bereavement and loss, to the highest standards of clinical excellence, and in accordance with BACP guidelines. This will include the day to day clinical and risk management of counselling and training teams and services, (both at the TDS head office and in community locations), the operational management of specified projects and contracts, participation in organisational strategy and development and performance management of all aspects of the service, including staff. Updated February 2018 Page 1 of 5

2 MAIN TASKS A. Management of Service Delivery 1. To undertake the clinical management and leadership of TDS s counselling services, as provided at the head office or at community/satellite locations 2. To manage all aspects of TDS services & projects, within the designated area of responsibility (as defined by the TDS Organisation Chart). 3. To provide clear and effective line management as required (as detailed within the designated area of responsibility). 4. To plan and co-ordinate the delivery, and management, of externally funded projects and contracts, according to the terms of the contract agreement/project specification. 5. To ensure that services and counselling facilities are fit for purpose from a client s perspective/customer journey and to ensure that all new areas of service development are approached from the perspective of the client/customer journey and meet the needs of the target client group. 6. To ensure the effective and efficient delivery of services at all locations and within all projects, including aiming for maximum utilisation of available capacity for the delivery of each service. 7. To ensure that service quality and standards are maintained wherever TDS services are provided, with particular reference to the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy and the Professional Conduct Procedure. 8. To support the HR Lead with the recruitment and induction of new staff, volunteers and placements as appropriate. 9. To support the HR Lead to ensure that ongoing continual professional development is provided for all staff and to be involved in the planning, organisation and delivery of this training as appropriate. 10. To co-ordinate and communicate with external supervisors, including engaging them with regular updates. 11. To undertake continuous evaluation of the service and ensure that an efficient evaluation system exists. 12. To maintain an overview of the workload and effectiveness of staff and ensure that their practice is aligned to TDS expectations, policies, procedures and quality standards, including monitoring their use of assessment tools and evaluation forms to ensure efficacy of counselling. Updated February 2018 Page 2 of 5

3 13. To provide managerial supervision and to oversee the work of the staff within the designated area of responsibility for counselling and training services, including regular performance management and feedback to staff. 14. To ensure that all staff engage in safe practice with clients, through completion of risk assessments and maintaining up to date knowledge of safeguarding, health and safety and other clinical/ethical issues, reporting updates to staff at regular team meetings. 15. To work with other senior managers as part of the TDS Senior management team to provide the organisation with managerial support and direction. 16. To establish and maintain links with external project funders, commissioners and contract managers and complete monitoring reports and evaluation as required. 17. Work with the administration team and others, to ensure that all required data is captured, collated and evaluated, to enable the informed management of the service, and that statistical reports are compiled for submission to funders and other stakeholders. 18. To ensure the production of quality and timely reports to enable the management of the services and the review of the progress against the Business Plan, as required for reporting to the Board of Trustees. 19. To proactively promote an open positive working environment and a values based learning culture within the organisation. 20. To report to the CEO, any variations and underperformance against contract/project targets and outcomes, with solutions provided for remedial action. 21. To report any service complaints to the CEO, and to ensure that these are dealt with in line with the TDS Complaints policy. 22. To support the smooth running of all head office administrative activities and that head office functions are legal, ethical, efficient and effective in the support of the delivery of the services. 23. To support organisational compliance with all relevant UK legislation, for example, but not limited to, health and safety, employment, equal opportunities, data protection. 24. To support the safe-keeping of all TDS records (paper or electronic) to maintain client confidentiality and for data protection purposes. Updated February 2018 Page 3 of 5

4 B. Service Development. 25. To work with the CEO and Board of Trustees in the development and implementation of the 3 Year Strategy Plan and annual Business Plan and achievement of strategic objectives. 26. To ensure that all new areas of service development are client centred and meet the needs of the target client group. 27. To assist in identifying sources of funding and opportunities for business development, and preparing fundraising/tender applications. 28. To ensure that the organisation is kept up to date with current ethical, legal and practice issues related to the services that TDS provides. 29. To ensure that TDS is informed (as far as practically possible) of local, regional and national agendas as they relate to activities that the charity is involved in within the geographies/fields within which the organisation operates. 30. To undertake regular reviews of all aspects of service delivery in respect of counselling, support, training and research with a view to making recommendations for change and overseeing the implementation of those changes. 31. To regularly review TDS policies and procedures, and support their development, for the delivery and development of the service. 32. To assess the need to provide other relevant support services within TDS as part of the ongoing development of the service. 33. To utilise information received from service evaluations to continually improve the services in line with service user s comments and suggestions. 34. To maintain close links with other mental health professionals (i.e. hospitals, CPNs, GP surgeries etc.) and outside agencies. 35. To seek partnerships for collaborative working, when and where appropriate 36. To engage in targeted publicity of the project/service, as appropriate. D. General tasks 37. To maintain a small caseload of clients and attend external clinical supervision in line with BACP guidelines. 38. To ensure that monitoring data on all services is maintained for statistical reports. Updated February 2018 Page 4 of 5

5 39. To develop and maintain information about TDS which may be required for publicity and fundraising purposes. 40. To educate other professionals about the value and importance of counselling as an option for all groups experiencing bereavement, life-changing illness or significant loss. 41. To ensure that all projects and contracts within the designated area of responsibility are maintained within their allocated budget. 42. To attend managerial meetings, with line manager and other senior managers, on a regular basis. 43. To work within all TDS s policies and procedures e.g. Equal Opportunities, Confidentiality, Data Protection etc. and to develop and promote quality standards. 44. To contribute to the organisation s annual report and related meetings 45. To attend and participate at relevant staff meetings and other relevant internal meetings including the meeting of the Board of Trustees when required. 46. To attend networking events and external stakeholder meetings/forums to promote the work of TDS. 47. To contribute to promoting TDS via local media, including newspaper articles, radio/tv presentation or commentary, and other journal publications, as requested 48. To contribute to the day-to-day running of the organisation, campaigning and events organised by TDS. 49. To attend and participate in identified individual training and staff team training, to a minimum of 30 hours CPD per annum. 50. To work with the CEO, Board of Trustees and other staff, to ensure effective communication within the organisation 51. To carry out any other activity that may be reasonably be requested by the CEO or Board of Trustees. Updated February 2018 Page 5 of 5