1.4 Stakeholders. Stakeholders - Owners. - Government - Consumer - Customer - Environment - Community - Shareholders - Employees - Suppliers.
|
|
- Jonas Powers
- 6 years ago
- Views:
Transcription
1 IB Business And Management Page Stakeholders Wednesday, October 2, :05 AM Business Stakeholders - Owners - Government - Consumer - Customer - Environment - Community - Shareholders - Employees - Suppliers Stake holders: a person or a group who has an interest in the business - Internal: people that are in the business Owners Employees Managers Shareholders - External: people who are outside the business but have interest in business Government Community Environment Rivals Suppliers Customers
2 IB Business And Management Page 2 Internal stakeholders Wednesday, October 2, :30 AM Employees - Better pay (salary/wages) - Better working conditions - Career development - Job security Owner - More profits - Growth -> image and reputation - Better image and reputation Shareholders - More profits - Growth -> image and reputation - Better image and reputation - Share stability (if share goes down shareholders are affected) Managers/directors - Control over the business - To run the smoothly - Plan - Direct - Organized Order of importance 1. Employees 2. Customers 3. Shareholders
3 IB Business And Management Page 3 External stakeholders Wednesday, October 2, :56 AM Customers Customers are always right Special interest group - Trade There aim is to improve working conditions Minimum wage - get the minimum wage Wages and salary - so you get what is promised - Pressure group To convince the business to change its policies to the better They can call for international organizations International organizations increase the wages - Industry trade group specialize in public relations - promote the aims of their group through education and advertising. For example: anti-piracy. Movie, music industry. Farmer s association promoting eating fruits and vegetables. Dairy farmer s promoting drinking milk. Community They will place demands on a business what operate in their community. Job creation. Environmental responsibility. Competitive priced products. Sponsorship of local and fund-raising events. - - Competitor Its your rival you must be on the same track on them by researching about your rival Outsmart them Government Can give you limitations Can stop monopoly Can stop a business
4 IB Business And Management Page 4 Slide notes (lesson 1) Wednesday, October 2, :51 AM Business and Management: 1.4 Stakeholders Lesson 1 Pages Focus Questions 1. Who are the internal and external stakeholders within or outside the company? 2. How do these stakeholders have conflict between each other? 2. Overview What is a stakeholder? Who makes up the bulk of the stakeholders? 3a. Categories of Stakeholders What are the two categories of stakeholders? 3b. Categories of Stakeholders What are the two categories of stakeholders? 4a. Internal Stakeholders 1. Employees: 4b. Internal Stakeholders Staff will have a stake (an interest) in the organization they work for. They will try to improve the following: ß These things can only be offered to the employees if the company is performing well. Are the employees the company s best assets? Many would argue that it is the employees/staff who produce goods and services for sale. It is the staff who communicate with the customers. Treat employees like partners, and they act as partners. ~ Fred Allen ( ), An American comedian What do you think of this quote? Do you think this is true? Why?
5 IB Business And Management Page 5 4c. Internal Stakeholders Put employees first, Customers second, and Shareholders third By doing this, customers and shareholders both benefit? Do you agree with this? If so, how so? What if you have a demoralized staff? Will they be willing to produce good quality products or deliver good customer service for you? They might even take industrial action Such as go on strike. It is important for managers to meet, the needs of their employees as much as possible. This will ensure that they are motivated. 4d. Shareholders / Stockholders Who are they? Are owners of private and public limited companies. What do they do? They invest their money in a company. How do they do this? They purchase shares, because they expect or hope they get a nice return on their investment. 4e. Shareholders / Stockholders A very powerful stakeholder group because they have what? A votea saya voice in how the business is managed. Since they are the owners of the company, they are entitled to a share of the profits. They have two main objectiveswhat are they? 4f. Shareholders / Stockholders To maximize share dividend payments Capital gains; a rise in share price. As for sole traders and partnerships Profit is a key aim. How are profits distributed between a sole trader and a limited company? 4g. Managers and Directors
6 IB Business And Management Page 6 4h. Managers and Directors
7 IB Business And Management Page 7 Slide notes (lesson 2) Wednesday, October 16, :00 AM Business and Management: 1.4 External Stakeholders Lesson 2 Pages Focus Questions Who are the external stakeholders in a company? What do they do? 2a. The External Stakeholders 2b. Suppliers What do the suppliers do for a company? Provide raw materials. Parts. Finished goods need for production. Maintenance and technical support. It is extremely important to have an excellent relationship with your supplierswhy is that? 2c. Customers What is CRM? You will hear this often in retail. Customer Relations Management. Two rules to CRM: 1. The customer is always right. 2. If the customer is ever wrong, read rule 1. Right or wrong, the customer is always right. Marshall Field ( ), founder of the Marshall Field Department Stores. So, why is the customer ALWAYS right? In the end, it is the customer who determines the financial performance of a business. It is vital for businesses to pay attention to their customers needs. How are businesses able to do this? By using market research to find out what the customer wants and then tries to meet these demands. Can use customer satisfaction surveys Businesses aim to keep the customer loyal & become repeat-purchasers.
8 IB Business And Management Page 8 2d. Special Interest Groups A.K.A. SIGthey advocate certain issues, such as protecting the environment, animals rights, etc. They serve to protect the needs and concerns of their members. Several types of SIGs: Trade Unions Pressure Groups Industry Trade Groups Local Community. Let s take a look in more detail at these groups. 2e. SIGs Trade Unions: Main aim is to uphold and enhance the conditions of work for their members. Such as: Pressure Groups: 2f. SIGs Wages and salaries. Minimum wage. Better working conditions. Have a common interest and seek to place demands on organizations to act in a certain way or influence change. They do this by: Influencing government policy. Getting support on an international level. Industry Trade Groups: See box. 1.4a pg. 64 These groups specialize in public relations. They promote the aims of their group through education and advertising. For example: anti-piracy. Movie, music industry. Farmer s association promoting eating fruits and vegetables. Dairy farmer s promoting drinking milk. Finally, Local Communities: They will place demands on a business what operate in their community. Job creation. Environmental responsibility. Competitive priced products. Sponsorship of local and fund-raising events. So how are these SIGs able to succeed? See pg. 65.
9 How should a business determine to devote time and resources to the demands of SIGs? See pg. 65 2g. Competitors & Gov t Competitors: Who are they and how are they a stakeholder in your company? They are your rivals. So why are they interested in the activities of a business? To avoid anti-competitive practices. A stimulus to innovation and product development. Government: Will have a larger influence on business behavior. They are interested in business activity for several reasons: Unfair business practices. Health and safety issues. Corporate taxes being paid. Payment of business rates. Protection of consumers. Employment laws being followed. Overall, the government aims to ensure that businesses act in the public s interest and to stimulate business activity. How might this be done? See pg. 66. IB Business And Management Page 9
10 IB Business And Management Page 10 Slide notes (lesson 3) Wednesday, October 16, :06 AM Business and Management: 1.4 Stakeholder Conflict Lesson 3 Pages Focus Questions 1. What are the differences between internal and external stakeholders? 2. What are the aims of stakeholder groups and how do they conflict with each other? Think about it Margaret Thatcher, Prime Minister of the United Kingdom from 1979 to 1990, once said that standing in the middle of a road would get you get hit by traffic coming from both sides. What was she suggesting in this quote? You can not please all the people all the time. 2a. Stakeholder Conflict Are all organizations able to meet the needs of all the stakeholder groups? Why not? Can you list some examples? Owners wanting more profits? How can we accommodate them? Cut staff benefits? How will the staff feel about this? What about the suppliers? What are their needs? Do you see the conflicts here? 2b. Stakeholder Conflict Customers pay on time and full price? How could doing this affect their customers / businesses? What is another major cause of stakeholder conflict? It has been in the news recently. The pay and remuneration of the directors of a company. Are these people overpaid? Are the top managers overpaid? Who would argue this and why? These shareholders and employees.why? Fairer distribution of profits to shareholders. In the form of what? DIVIDENDS.
11 IB Business And Management Page 11 2c. Stakeholder Conflict What is the conflict here? Staff wants better wages. Is there a conflict if you are an employee of a company and also a shareholder? What about your customers and local community? Stakeholder conflict is usually short-term. With all this conflict, is it possible to meet the needs of both employees and managers? Can meeting their needs lead to a highly motivated and productive workforce? Explain: Do you think this could lead to improved customer relations? Corporate image? Market share? Profits? 2d. Is Stakeholder Conflict Beneficial? Can their needs be met? 3a. Stakeholders & Business Strategy As a manager or leader in business you will need to decide on how to best deal with conflicting stakeholder needs. 3b. Stakeholder vs. Shareholder Concept When running or managing a business, should we give priority to the stakeholder over the shareholder? Some would argue that employees are the key stakeholder. Would you agree with this statement? External stakeholders such as Pressure groups are effective in influencing business activity. How are you going to deal with these groups? How will you deal with SIGs spreading rumors or misleading information about your company? Issue statements, counter publicity campaigns, or legal action.
Goal 8 The United States Economic System
Practice Test of Goal 8 The United States Economic System Note to teachers: These unofficial sample questions were created to help students review state Goal 8 content, as well as practice for the Civics
More informationBusiness Ethics Concepts & Cases
Business Ethics Concepts & Cases Manuel G. Velasquez Chapter Eight Ethics and the Employee The Rational Model of a Business Organization Formal hierarchies identified in the organizational chart are the
More informationThe Measurement and Importance of Profit
The Measurement and Importance of Profit The term profit comes from the Old French prufiter, porfiter, meaning to benefit. Throughout history, the notion of profit has always been a controversial subject.
More informationCHAPTER - 1 Nature And Purpose of Business Economic and Non Economic Activities All Human beings have different types of needs. So, in order to fulfill those needs they have to perform some or the other
More informationTwo extreme views: Managing for Share- or Stakeholders? 1
Two extreme views: Managing for Share- or Stakeholders? 1 Julian Fink julian.fink@uni- bayreuth.de (1) Another sceptical challenge? Consider first a misguided sceptical argument against business ethics.
More informationThe information prepared in this presentation was done by HRINC (Cambodia) Thanks to GMAC and CAMFEBA for their inputs and employer interpretations
National Workshop for Trade Unions on Employment Contracts 27 28 March 2013 Imperial Garden Villa & Hotel Phnom Penh Cambodia Employer Perspectives Sandra D Amico Vice President CAMFEBA The information
More informationUNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS General Certificate of Education Advanced Level
UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS General Certificate of Education Advanced Level *8178552153* ECONOMICS 9708/41 Paper 4 Data Response and Essays (Supplement) October/November 2013 Additional
More informationChapter 5 Aims and objectives. Vision statements
Chapter 5 Aims and objectives Vision statements Sometimes a successful business really does start with a vision. Ray Kroc, the man who brought McDonalds restaurants to the world, entered a small hamburger
More informationLevel 3 Cambridge Technical in Business 05834/05835/05836/05837/05878
Level 3 Cambridge Technical in Business 05834/05835/05836/05837/05878 Unit 1: The business environment Tuesday 10 January 2017 Afternoon Time allowed: 2 hours You must have: a clean copy of the research
More informationREWARD & RECOGNITION POLICY. London & Partners is the Mayor of London s official promotional agency.
REWARD & RECOGNITION POLICY ABOUT US London & Partners is the Mayor of London s official promotional agency. We exist to support the Mayor s priorities by promoting London internationally as a leading
More informationSKILLSI FOUNDATIONS OF MANAGEMENT. The Nature of Ethics MANAGEMENT. Stakeholders and Ethics. Types of Company Stakeholders.
Chapter 3 Ethics and MANAGEMENT SKILLSI FOUNDATIONS OF MANAGEMENT Chapter 3: Ethics & The Nature of Ethics Ethics The inner guiding moral principles, values, and beliefs that people use to analyze or interpret
More informationBusiness Studies, Business Communications, Business Studies and Economics Unit 1: Introduction to Small Business
Write your name here Surname Other names dexcel GS entre Number andidate Number usiness Studies, usiness ommunications, usiness Studies and conomics Unit 1: Introduction to Small usiness Thursday 10 January
More informationChapter 5: Supply Section 1
Chapter 5: Supply Section 1 Key Terms supply: the amount of goods available law of supply: producers offer more of a good as its price increases and less as its price falls quantity supplied: the amount
More informationOUR VALUES AND ETHICAL PRINCIPLES OUR VALUES
OUR VALUES AND ETHICAL PRINCIPLES OUR VALUES Our values are embedded in L Oréal s genetic code. They continue to this day to express themselves in the daily actions of all our teams across the globe. Here
More informationA Level Business Transition Booklet
A Level Business Transition Booklet Welcome to Business! The Key Points from Induction Day were: What to bring to lesson: A folder Text book : OCR Business Paper & pens Independent study: Access to emails
More informationProtectionism SAMPLE
Protectionism 4.1 Globalisation What you need to know a) Tariffs b) Import quotas c) Other trade barriers: government legislation domestic subsidies Concept links Globalisation International Trade Market
More informationEOCT Test Semester 2 final
EOCT Test Semester 2 final 1. The best definition of Economics is a. The study of how individuals spend their money b. The study of resources and government c. The study of the allocation of scarce resources
More informationResponsibility to and engagement with stakeholders
14 Corporate Social Responsibility Report 2016 Bangkok Bank Public Company Limited Responsibility to and with stakeholders Overview of stakeholder Stakeholders channels Engagement strategy Shareholders
More informationOUR GUIDING PRINCIPLES
OUR GUIDING PRINCIPLES For some 50 years, the Green Bulletin series described the way John Deere conducted business and put its values into practice. The bulletins served as guides for the judgments and
More informationMarketing: Managing Profitable Customer Relationships
Marketing: Managing Profitable Customer Relationships Chapter 1 Learning Goals 1. Define marketing and the marketing process. 2. Explain the importance of understanding customers and identify the five
More informationPersonalised Learning Checklist for GCSE Business Studies
Personalised Learning Checklist for Business Studies The outline below shows the overview for the Business Studies course You can use this PLC in a number of ways: 1) Tick off the topics as they are covered
More informationUnit A: Introduction. Lesson 1: Understanding Agriculture Management
Unit A: Introduction Lesson 1: Understanding Agriculture Management Student Learning Objectives: Instruction in this lesson should result in students achieving the following objectives: 1. Describe the
More informationFuture of Work. Wages and Collective Bargaining. Policy ACTU CONGRESS 2003
Future of Work Wages and Collective Bargaining Policy ACTU CONGRESS 2003 Policy Framework 1. Congress reaffirms that: Union organisation and collective bargaining must remain the primary means by which
More informationACCOUNTS PAYABLE CUSTOMER SERVICE AND VENDOR RELATIONS IN THE AGE OF SELF-SERVICE
ACCOUNTS PAYABLE CUSTOMER SERVICE AND VENDOR RELATIONS IN THE AGE OF SELF-SERVICE Accounts Payable Customer Service and Vendor Relations in the Age of Self-Service A Special Report from InvoiceInfo By:
More informationRecruitment & Selection
Recruitment & Selection Revision Presentations 2004 The Recruitment Process Reasons to Recruit Staff Business is expanding due to: Increasing sales of existing products Developing new products Entering
More informationJuly 23, Converting Entitlement to Partnership What to do When Your Employees Act Entitled
July 23, 2015 Converting Entitlement to Partnership What to do When Your Employees Act Entitled Today s Presenter: Ken Gibson Senior Vice President (949) 265-5703 kgibson@vladvisors.com 7700 Irvine Center
More informationCompass Group s Code of Ethics
Compass Group s Issue 1.2 Compass Group & UN Global Compact As a world leader in our field we have to set the very highest standards for the quality of the services we provide and the professional and
More informationEthics Awareness Module 4. Reputational Risk
Ethics Awareness Module 4 Reputational Risk Introduction Events in the banking (LIBOR fixing allegations) and private security industries (G4S and the Olympics) demonstrate the ease with which a company
More informationWJEC (Wales) Economics A-level
WJEC (Wales) Economics A-level Microeconomics Topic 1: Costs, Revenue and Profits 1.1 Costs, revenues and profits Notes The difference between the short run and the long run In the short run, the scale
More informationSTATE SCIENCE STANDARDS: 7 th Grade Science: 6.0.B.1.a Identify and describe a local, regional, or global environmental issue.
STATE SCIENCE STANDARDS: 7 th Grade Science: 6.0.B.1.a Identify and describe a local, regional, or global environmental issue. 7 th Grade Health: 6.0.I.1.a. 6.0.I.1.b. Apply the Dietary Guidelines for
More informationViability of Farmers Markets for Direct Marketing Farmers
Viability of Farmers Markets for Direct Marketing Farmers Farmers all across the country find that farmers markets are a profitable outlet for their farm products. Markets provide farmers retail level
More informationHow to Decide, Prepare and Sell Your Business Step by Step
How to Decide, Prepare and Sell Your Business Step by Step Published by ExitAdviser.com Contents Stage One: Check the status... 2 Stage two: Preparing the sale... 4 Stage three: Go to Market... 6 Stage
More informationChapter 4: Internal Assessment
Chapter 4: Internal Assessment 1 Comprehensive Strategic Management Model External Audit Chapter 3 Vision & Mission Statements Chapter 2 Long-Term Objectives Chapter 5 Generate, Evaluate, Select Strategies
More informationGraph G-MIC9.1. Graph G-MIC9.2
CHAPTER 9: WAGES INTRODUCTION The purpose of this lesson is to establish how wages are reached in markets which are in perfect competition as well as in markets where a monopsony is present. Union strategies
More informationCorporate Responsibility of the Company as a Marketing Tool. Alexander Wilson Jean Bertrand Lucca Lecce Mateusz Bartkowiak
Corporate Responsibility of the Company as a Marketing Tool Alexander Wilson Jean Bertrand Lucca Lecce Mateusz Bartkowiak What we will cover: CSR Definition CSR and Marketing Marketing Tools Cause-related
More informationP.O. Box 12135, Costa Mesa, CA Phone: Fax:
P.O. Box 12135, Costa Mesa, CA 92627 Phone: 800.553.8814 Fax: 877.577.5677 Dear Buzz Bite Vending Distributor, September 26, 2008 Vroom Foods, Inc. has always operated with a simple business strategy based
More informationLooking for a Batteries Expert franchise?
Looking for a Batteries Expert franchise? Who are the partners that we look for? Owning a Batteries Expert franchise is more than about the money. It is about a long term partnership. We need more than
More informationCapitalism: Meaning, Features, Merits and De-Merits
Capitalism: Meaning, Features, Merits and De-Merits Meaning of Capitalism: Definition: Under capitalism, all farms, factories and other means of production are the property of private individuals and firms.
More information4/29/2014. OPERATIONALIZING ETHICS IN BUSINESS SETTINGS Case Example: Less Sugar Marketing
Case Example: Less Sugar Marketing 2012 J. Brooke Hamilton III, Ph.D. ITP504 Purwiyatno Hariyadi Departemen Ilmu dan Teknologi Pangan Fakultas Teknologi Pertanian, IPB 2013 phariyadi@ipb.ac.id http://phariyadi.staff.ipb.ac.id
More informationMarket System. and purchase goods & services to satisfy material wants
2 primary decision makers in market system: Market System Households (consumers) economic unit of one or more persons that provide resources and purchase goods & services to satisfy material wants Firms
More informationIGCSE Business Studies
IGCSE Business Studies Chapter 1 The Purpose of Business Activity Identifying Goods and Services Think of this situation You are at a supermarket. What do you see? Make a list of what you see. Identifying
More informationAssumptions of good practices in the field of remunerating persons holding managerial positions in the companies of strategic importance
Assumptions of good practices in the field of remunerating persons holding managerial positions in the companies of strategic importance Introduction Remuneration schemes for persons holding managerial
More informationTHE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS
THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS What makes a high-potential? Quite possibly not what you think. The HR Guide to Identifying High-Potentials 1 If you agree people are your most valuable asset
More informationPaying Overtime Under the FLSA: Part 2. Presented on Monday, April 24, 2017
Paying Overtime Under the FLSA: Part 2 Presented on Monday, April 24, 2017 HOUSEKEEPING Credit Questions Topic Speaker HOUSEKEEPING Certificates delivered by email no later than 5/24/2017 Be watching
More informationSucceeding in Our Economic System
21 Succeeding in Our Economic System Key Terms capital free enterprise system productive resources needs wants profi t supply demand monopoly proprietorship partnership corporation organization chart Chapter
More informationNATIONAL SENIOR CERTIFICATE GRADE 11
NATIONAL SENIOR CERTIFICATE GRADE 11 BUSINESS STUDIES EXEMPLAR 2007 MARKS: 300 TIME: 3 hours This question paper consists of 12 pages. Business Studies 2 INSTRUCTIONS AND INFORMATION Read the following
More informationCentralisation and decentralisation
Centralisation and decentralisation One of the issues that a business needs to address is where decision-making power is in the organisational structure. The key question is whether it is kept with senior
More informationStrategic Management Concepts
GlobAl edition Strategic Management Concepts FIFTeenTh edition Fred R. David Forest R. David David David Strategic ManageMent concepts A COMPETITIVE ADVANTAGE APPROACH 206 ChAPTER 6 ThE InTERnAL AUdIT
More information5. The English word that comes from the Greek word for "one who manages a household" is a. market b. consumer c. producer d.
1. A worker in Equador can earn $3 per day making cotton cloth on a hand loom. A worker in the United States can earn $70 per day making cotton cloth with a mechanical loom. What accounts for the difference
More informationReading Essentials and Study Guide
Lesson 3 Cost, Revenue, and Profit Maximization ESSENTIAL QUESTION How do companies determine the most profitable way to operate? Reading HELPDESK Academic Vocabulary generates produces or brings into
More informationEdexcel (B) Economics A-level
Edexcel (B) Economics A-level Theme 4: Making Markets Work 4.2 Market Power and Market Failure 4.2.1 Market failure Notes Significance of market power: o Cartels, collusion, restrictive practices and tacit
More informationEmployer/employee Relations Trade Unions and ACAS
W J E C B U S I N E S S S T U D I E S A L E V E L R E S O U R C E S. 2009 Spec. Issue 2 Sept. 2012 Page 1 Employer/employee Relations Trade Unions and ACAS Specification requirement Changing working practices
More informationDr. Tomasz Dyczkowski Wrocław University of Economics, Poland
Dr. Tomasz Dyczkowski Wrocław University of Economics, Poland Presented at: European Network for Research in Organisational and Accounting Change 2013 University of Jyväskylä, Finland, June 7th 2013 This
More informationUnit 17 - Speaking: Presentation Page 1. How important is money to you? Do businesses have any goals other than maximising their profits?
Unit 17 - Speaking: Presentation Page 1 17 usiness Profits In this unit you will meet words and phrases about microeconomics read an article about profit maximisation get practice in preparing a presentation
More informationSuccess and Failure: Governance
Success and Failure: Governance what's got to do with it? BCS Quality SG 28 October 2014 Carol Long 1 BCS Quality SG 28 October 2014 Success definition in projects /programmes Failure impacts and causes
More informationA2W Global An Incredible Life Is Waiting For You
A2W Global An Incredible Life Is Waiting For You http://www.a2wglobal.com Wealth Creation - Avenues to Wealth encourages and assists you to change the way you think about money. It is well known that the
More informationGeneral Guide to Employment Law Introduction
General Guide to Employment Law Introduction In recent years, the relationship between employer and employee has been regulated more and more by legislation, much of which has originated at EU level. Human
More informationModels of Workplace Dispute Resolution in the UK
*MODEL FOR MEDIATION - A tool for equal opportunities on the labour market Models of Workplace Dispute Resolution in the UK COUNTRY REPORT United Kingdom Val Stansfield The union for people in transport
More informationTime to talk about pay Responding to the NHS Pay Award 2016/17
March 2016 Time to talk about pay Responding to the NHS Pay Award 2016/17 To: Branch secretaries and stewards in all Health Branches [England only] About: NHS Pay Award 2016/17 member consultation on 2016-17
More informationScottish Rugby Marketing Guide for Clubs
Scottish Rugby Marketing Guide for Clubs First things first, what is marketing? Here is a very basic definition: The action or business of promoting and selling products or services, including market research
More informationFive Ways Marketing Can Drive Higher Online Commerce Revenue. Building Long-Term Relationships and Brand Advocates in the Process
Five Ways Marketing Can Drive Higher Online Commerce Revenue Building Long-Term Relationships and Brand Advocates in the Process 5 1 Turning Transactions Into Revenue, Relationships, and Advocates Now
More information7 Quality Organizations and Service. Copyright 2016, 2013, 2011 Pearson Education, Inc. 1
7 Quality Organizations and Service Copyright 2016, 2013, 2011 Pearson Education, Inc. 1 PERFORMANCE PROFITS CUSTOMERS Copyright 2016, 2013, 2011 Pearson Education, Inc. 2 After studying these topics,
More informationStrategy is the way a business operates in order to achieve its aims and objectives.
Chapter 6 Strategy and implementation Business objectives and strategy Strategy is the way a business operates in order to achieve its aims and objectives. There are two sides to strategy - the first is
More informationCHAPTER 8 Competitive Firms and Markets
CHAPTER 8 Competitive Firms and Markets CHAPTER OUTLINE 8.1 Competition Price Taking Why the Firm s Demand Curve Is Horizontal Why We Study Competition 8.2 Profit Maximization Profit Two Steps to Maximizing
More information7115 BUSINESS STUDIES
CAMBRIDGE INTERNATIONAL EXAMINATIONS GCE Ordinary Level MARK SCHEME for the May/June 2014 series 7115 BUSINESS STUDIES 7115/22 Paper 2 (Case Study), maximum raw mark 100 This mark scheme is published as
More information10 POINT PLAN TO BETTER RECRUIT AND RETAIN WORKERS
Policy Statement 10 POINT PLAN TO BETTER RECRUIT AND RETAIN WORKERS Hayley Campbell-Gibbons, Chief Horticulture & Potatoes Adviser April 2018 11/draft. Page 1 People are the most important asset to any
More informationEdexcel Economics AS-level
Edexcel Economics AS-level Unit 1: Markets in Action Topic 6: Market Failure 6.1 Market failure Notes Types of market failure Market failure occurs when the free market fails to allocate resources to the
More informationTopic 5 External Factors. Higher Business Management
Topic 5 External Factors Higher Business Management 1 Learning Intentions / Success Criteria Learning Intentions External factors Success Criteria Learners should be aware of the impact that external factors
More informationTopic 3 - Objectives. Higher Business Management
Topic 3 - Objectives Higher Business Management 1 Learning Intentions / Success Criteria Learning Intentions Objectives of businesses Success Criteria Learners should be aware of the following aims/objectives
More informationEconomics Challenge Online State Qualification Practice Test. 1. An increase in aggregate demand would tend to result from
1. An increase in aggregate demand would tend to result from A. an increase in tax rates. B. a decrease in consumer spending. C. a decrease in net export spending. D. an increase in business investment.
More informationCONSUMER NEEDS AND WANTS. Unit 1
CONSUMER NEEDS AND WANTS Unit 1 CONSUMER NEEDS AND WANTS How many times have you asked your parents for something and they have said no, you don t need it or have you ever asked yourself when you are considering
More informationOther: Economics of Scale; acquire new products/technologies; Gavin Duffy 1
Chapter 18 Expansion (Strategies - Organic and Inorganic Growth; Reasons Offensive, Defensive, Psychological; Finance for Expansion; Short and Long Term Implications) 2012 Q7 (C) Read the information supplied
More informationSocial Marketing. Social Marketing & Health Behaviors. What is Marketing? Marketing is an enterprise with goals. Marketing & Advertising
Social Marketing & Health Behaviors Social Marketing Originated in a 1971 article by Philip Kotler & Gerald Zaltman Use the principles used to sell products to consumers to sell ideas, attitudes and behaviors
More informationBUSINESS AND ENVIRONMENT
Business Activity:- BUSINESS AND ENVIRONMENT Transformation of resources into goods and services to satisfy the needs of customers with profit as an aim. Resources / Factors of Production - Land - Labour
More informationFor personal use only
Noni B Limited 2011 ANNUAL GENERAL MEETING Address by the Chairman, Lynn Wood Ladies and Gentlemen, As you are aware, 2011 was a difficult year for the retail fashion sector, and this was reflected in
More informationContents. Foreword 4. ResQ at a glance 5. Our purpose 6. Our core values 7. Our business model 8. Our services 9. What we are 10. Phrases we like 11
Contents Foreword 4 ResQ at a glance 5 Our purpose 6 Our core values 7 Our business model 8 Our services 9 What we are 10 Phrases we like 11 Greater than 12 Non negotiables 13 Lifelong learning 15 It s
More informationMANAGERIAL MODELS OF THE FIRM
MANAGERIAL MODELS OF THE FIRM THE NEOCLASSICAL MODEL 1. Many Models of the firm based on different assumptions that could be described as economic models. 2. One particular version forms mainstream orthodox
More informationReducing Food Waste in Colleges by Reducing Tray Size or Removing Trays
Reducing Food Waste in Colleges by Reducing Tray Size or Removing Trays By removing trays, college dining halls can reduce about 30% food waste as well as the water needed to clean them. Tag Word: food
More informationHow to integrate online marketing and your client intake process
How to integrate online marketing and your client intake process A look at Google AdWords s place in your marketing plan, and the importance of integrating digital marketing with case intake BY SUSAN HANSHAW
More informationOligopolies Part III
Oligopolies Part III It's called an oligopoly. It's not a regular market. It's a market in which they control the prices and they've been doing it for years. Richard Miller The Prisoner s Dilemma Consider
More informationMICROECONOMICS SECTION I. Time - 70 minutes 60 Questions
MICROECONOMICS SECTION I Time - 70 minutes 60 Questions Directions: Each of the questions or incomplete statements below is followed by five suggested answers or completions. Select the one that is best
More informationUnit 1 Understanding Business Activity Categorised Past Papers
Prepared by D. El-Hoss 1 Unit 1 Understanding Business Activity Categorised Past Papers Prepared by D. El-Hoss 2 3 Sarah set up a business as a sole trader running a nursery for small children too young
More informationLuitBiz CRM Brochure. Luit Infotech Private Limited. Phone: Website:http://www.luitinfotech.
LuitBiz CRM Brochure LuitBiz CRM is a true 360 SaaS CRM with Sales, Marketing, Support, Contacts & Customer Portal Modules Luit Infotech Private Limited Email: sales@luitinfotech.com Phone: +91 80 4206
More informationChapter 6 Business Ownership and Operations
Business Ownership and Operations pp. 84-97 Back to Table of Contents Why It s Important You need to understand business ownerships and operations before starting a business. Introduction to Business,
More informationResponsible Procurement Policy
The Tata Steel vision & sustainability principles The Tata Steel vision is to be the world steel benchmark for value creation and corporate citizenship. In order to achieve this vision, we have implemented
More informationFEEDBACK TUTORIAL LETTER
FEEDBACK TUTORIAL LETTER 1 st SEMESTER 2017 ASSIGNMENT 2 INTRODUCTION TO BUSINESS MANAGEMENT BMI511S 1 ASSIGNMENT 2 [50 Marks] SECTION A Question 1 Multiple choice questions [1x10 Marks] 1. Purchasing
More informationEdexcel (B) Economics A-level
Edexcel (B) Economics A-level Theme 4: Making Markets Work 4.2 Market Power and Market Failure 4.2.2 Business regulation Notes Promoting competition through: o Preventing anti-competitive practices, and
More informationChapter 5: Supply Section 3
Chapter 5: Supply Section 3 Objectives 1. Explain how factors such as input costs create changes in supply. 2. Identify three ways that the government can influence the supply of goods. 3. Analyze other
More informationLead Generation for IT Providers
EBOOK Pull text goes here and bold some of the copy Lead Generation for IT Providers Tips and Tricks to Fill Your Pipeline 1 datto.com/uk CREATE A LEAD GENERATION PLAN Pull text goes here and bold some
More informationCompensation 101 9/5/2017. Overview. Total Rewards. Understanding the basics. Total rewards Goals and strategy Pay Grades and Ranges.
Compensation 101 Understanding the basics Overview Total rewards Goals and strategy Pay Grades and Ranges Internal value External market Implementing Pay increases Legal concerns Communicating pay Total
More informationTeacher's Guide. Lesson Two. Making Money 04/09
Teacher's Guide $ Lesson Two Making Money 04/09 making money websites Landing that first job is an exciting time, and there are many areas to consider before the first paycheck is earned. Students should
More informationStraight Talk. Professor Ian Lee on Supply Management 2011, Issue #4
Straight Talk Professor Ian Lee on Supply Management 2011, Issue #4 Canadian agriculture is among the most protected parts of our economy via government-sponsored cartels, referred to as supply management.
More informationChairman of Hillingdon HealthWatch. Recruitment Pack
Chairman of Hillingdon HealthWatch Recruitment Pack HealthWatch Chairman needed Advertisement A new body to oversee health and social care services is being set up to help residents and communities influence
More informationTHE PYRAMIDS AND PITFALLS OF PERFORMANCE MEASUREMENT
THE PYRAMIDS AND PITFALLS OF PERFORMANCE MEASUREMENT by Shane Johnson 01 Sep 2005 It has become increasingly important for organisations to develop systems of performance measurement which not only reflect
More informationCommissioning Manager (Part-Time) INFORMATION PACK
Commissioning Manager (Part-Time) INFORMATION PACK This pack contains a welcome letter from the Chief xecutive, the Job Description, Person Specification and guidance on how to apply. Welcome from Nicola
More informationAcademic Standards for Economics
Academic Standards for FINAL Elementary Standards Grades Pre-K - 3 Pennsylvania Department of Education XVI. TABLE OF CONTENTS Introduction. XVII. THE ACADEMIC STANDARDS Scarcity and Choice..... A. Scarcity
More informationCORE VALUES AND CODE OF CONDUCT
CORE VALUES AND CODE OF CONDUCT CORE VALUES AND CODE OF CONDUCT Colorado Access, its subsidiaries and affiliated entities, are dedicated to providing access to high quality healthcare services to members
More informationChapter 2--Stakeholder Relationships, Social Responsibility, and Corporate Governance
Link download full: Download Test Bank for Business Ethics 8th Edition by Ferrell https://digitalcontentmarket.org/download/download-test-bank-for-business-ethic s-8th-edition-by-ferrell Chapter 2--Stakeholder
More informationTurning Employees into Brand Advocates. 4 Steps to an Effective Employee Engagement Program
Turning Employees into Brand Advocates 4 Steps to an Effective Employee Engagement Program Engaged employees are the lifeblood of every successful business. They speak positively about your company to
More informationFrom Customers to Brand Ambassadors How to find them, create them & keep them working for your brand
From Customers to Brand Ambassadors How to find them, create them & keep them working for your brand 1 Customer A person that buys goods or services. Brand Ambassador-Advocate An army of deliriously happy
More information