POSITION DESCRIPTION. Organisational Development Consultant. Building Capability

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1 POSITION DESCRIPTION Organisational Development Consultant Building Capability Date Produced/Reviewed: September 2014 Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Date:... 1

2 Role Purpose Working across the organisation to develop, implement and facilitate strategically aligned organisational development initiatives to enhance and improve organisational performance and build internal capability. To support the development of a learning organisation, which is flexible and addresses the transformational agenda. To support the development of an organisational culture, where staff feel valued, supported, involved, engaged and empowered. Vision & Values Counties Manukau DHB s Shared Vision: To work in partnership with its communities to improve the health status of all, with particular emphasis on Maaori and Pacific peoples and other communities with health disparities. We will do this by leading the development of an improved system of healthcare that is more accessible and better integrated. We will dedicate ourselves to serving our patients and communities by ensuring the delivery of both quality focussed and cost effective healthcare, at the right place, right time and right setting. Counties Manukau District Health Board will be a leader in the delivery of successful secondary and tertiary healthcare, and supporting primary and community care. Shared Values Care & Respect Treating people with respect and dignity; valuing individual and cultural differences and diversity. Teamwork Achieving success by working together and valuing individual and cultural differences and diversity. Professionalism Acting with integrity and embracing the highest ethical standards. Innovation Constantly seeking and striving for new ideas and solutions. Responsibility Using and developing our capabilities to achieve outstanding results and taking accountability for our individual and collective actions. Partnership Working alongside and encouraging others in health and related sectors to ensure a common focus on, and strategies for achieving health gain and independence for our population. 2

3 Place in the Organisation Improvement Leads Directors/ Executive Leadership General & Service Managers Clinical Leads Building Capability Lead Organisational & Workforce Development Manager PHO s/ngo s Tertiary/ Accreditation Providers Professional Bodies External L&D Providers Other Health Care Providers Professional Development /OD & Workforce Development/ IPE Teams Organisational Development Consultant Colleagues in BC Team Line Manager Internal Team Partnership Wider Organisational Partnership External Partnership/ Collaboration Building Capability Building Capability is a team within Ko Awatea which is a Centre for Health System Innovation and Improvement situated at the CMH Middlemore Hospital site. Ko Awatea is key in supporting the aim of CMH to become the best healthcare system in Australasia by The name Ko Awatea was gifted to the Centre and means first light, the opportunity to create new futures. The aim of the Building Capability Team is to support the organisation in developing high performing individuals and teams who will deliver safe patient and whaanau centred care, improve the effectiveness and efficiency of the health system and transform the health of our patients, clients and community. This aim has been distilled by the team into the following vision statement: The building capability team will equip, enable and empower our people to transform health and healthcare. 3

4 Role Description Position Title Manager s Title Department Organisational Development Consultant Organisational and Workforce Development Manager Ko Awatea Building Capability Key Organisational Relationships Manager Peers Internal External Organisational and Workforce Development Manager Work as part of whole Building Capability Team; Colleagues in the OD & Workforce Team & Professional Development Teams Directors/ELT, HR Team, Improvement Leads, Clinical Leads, Service Managers, General Managers Professional Bodies; NGO s; Tertiary Providers; External stakeholders Role Complexity and Scope With the need to future-proof our workforce to meet current and prospective population needs more creative workforce planning and organisational development is key. Building Capability is charged with shaping and supporting this need and the Organisational Development Consultant is pivotal in this endeavour. The Organisational Development Consultant will work in collaboration and partnership with other members of the Building Capability Team and key stakeholders to identify drivers for change that will enable improved organisational performance and workforce capability, to have the right staff, that have the skills, competencies and behaviours to improve quality of care, patient safety and patient and staff experiences. They will be challenged by a range of complex strategic and operational issues, these will require customised solutions to meet the requirements of the service. There will be demands to meet deadlines, maintain accuracy and the quality of information. Situations they encounter will call for tact and diplomacy and will require information to be handled in a discreet and sensitive manner. They will be empowered to make decisions and recommendations relating to organisational development and initiatives. Will be expected to act on own initiative and utilise problem solving skills to develop innovative approaches to resolving issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties. Challenges and Opportunities Engage with CMH staff, patients, family and whaanau to ensure better health outcomes through the use of education and training. Ensure all building capability activities support tangible organisational and professional development outcomes. 4

5 Balance resources to provide support for both unique service requirements and wider organisational needs. Work with the whole of system CMH teams in change, moving towards a contemporary learning future. Key Accountabilities Contribute to the development of the Organisational Development Strategy. Design and implement key initiatives from the OD Strategy. Using analytical, creative and interpersonal skills build relationships with relevant stakeholders and external partners to develop and implement a variety of organisational development activities. (This may include but is not limited to leadership and management development, talent management, coaching & mentoring, performance management, Patient & Whaanau Centred Care, Patient Care Quality & Safety, change management, continuous improvement and will change as organisational needs dictate.) To support the development of an organisational culture where staff feel valued, supported, involved, engaged and empowered To support the workforce transformation and workforce planning processes within the organisation, working with key stakeholders to ensure delivery of integrated programmes of development Support effective communication and engagement with all staff across the organization to understand key issues and problems, and support them to identify solutions Apply specialist knowledge and expertise in areas of leadership and management development, team development, service redesign and organizational change. Support the development of new and modernized roles across the organization, including maximizing the opportunities to establish new models of care for clinical services To identify service areas and opportunities within the organisation where role redesign could have a positive impact on the delivery of the organisations strategic objectives Provide internal support to the organisation on developing best practice organisation development solutions Contribute to the development of strategic and business plans for the Organisational and Workforce Development Team. Contribute to planning and decision making within the team to ensure we continue to provide effective and efficient services. Consult and negotiate with and provide advice to the Organisational & Workforce Development Manager, Managers and others as necessary. 5

6 Take an active role in all meetings to ensure that the work of the team is promoted and maximised Provide high quality facilitation, learning strategies and the development of innovative solutions. Keep up to date with OD best practice, relevant legislation, policies and processes to ensure that all aspects of our work where relevant meet statutory and other requirements Self and Others Using appropriate mechanisms contribute to the development of other staff Is able to reflect on one s own personal skills and performance to identify both strengths and development needs. Is able to consistently maintain standards of honesty, integrity and reliability Cultural Safety -Commitment to the principles of Treaty of Waitangi Respect, sensitivity, cultural awareness is evident in interpersonal relationships. Cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices. Health & Safety - Recognises individual responsibility for workplace Health & Safety under the Health & Safety Act 1992 Ensure a safe working environment and safe working practices. Planning, leading, organising and controlling Health & Safety activities directed at preventing harm in the workplace, in consultation with Health & Safety employees and representatives for the area. Ensure that all accidents/incidents in the workplace are investigated, and that hazards are recognised and adequate controls put in place. 6

7 Person Specification Person Specification Essential Desirable Assessed By Education And Qualifications Degree qualification (e.g. business management, organisational development, human resource management, psychology or a related discipline/equivalent) MSc qualification in relevant discipline Experience Evidence of advanced OD knowledge and its application in practice Experience in strategic or organisation development consulting Evidence of learning on the job and application of learning from elsewhere A track record of involvement in organisation development activities, change management or developing learning and development initiatives. Ability to think creatively and laterally in healthcare and primary care delivery possibilities Proven ability to facilitate strategically focused programs for business performance and improvement. Demonstrated ability to promote, embed and facilitate change initiatives. Demonstrated ability to meet deadlines without compromising the quality of the work undertaken. Ability to work across team and professional and agency boundaries sharing skills, knowledge and visions with others Ability to make clear, logical, persuasive and considered arguments Experience in group facilitation methods and presentation skills. Demonstrates commitment to and enthusiasm for on-going personal development Skills, Knowledge And Abilities App Form Interview Ref s Highly developed written, presentation, negotiation and verbal communication skills. Highly developed analytical and investigative skills. 7

8 Understands the need for change and works to remove barriers and build consensus Ability to contribute to the Organisational & Workforce Development team by developing and using effective communication lines; including the provision of mentoring and coaching Ability to build and maintain effective relationships and build partnerships with internal and external stakeholders. High level of IT literacy including Microsoft packages Excellent organisational and planning skills is able to identify priorities and plan appropriately Personal Attributes Able to work flexibly to meet the needs of the service Highly motivated, works on own initiative, strives to meet objectives and improvement goals and actively seeks opportunities to move forward Open and enthusiastic willing to explore new ways of working Ability to develop effective working relationships and demonstrate credibility with colleagues to gain cooperation and assistance Pays attention to detail with high standards of presentation Other Factors (e.g. Ability To Work Shifts) Current Driving Licence 8