Senior Support Worker Market Harborough Complex Needs Service

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1 Date as Postmarked Reference: Senior Support Worker Market Harborough Complex Needs Service Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, 5 th Floor, Head Office, 35 Dale Street, Manchester, M1 2HF. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Closing Date: 23 November 2015 Yours Faithfully Recruitment Department Encs: Application Form Philosophy Statement Additional Information Finalised: 03 November by S. Lamb All candidates are subjected to enhanced DBS checks Page 1 of 8

2 JOB DESCRIPTION SENIOR SUPPORT WORKER Market Harborough Complex Needs Service Hours: 37.5 hours per week (flexible: to be worked according to a rota and to include evenings, weekends, public holidays and nights according to the needs of the service). Responsible to: Team Manager, Burnmill Road. The Role: To assist the Team Manager in the co-ordination and operational management of a learning disabilities and additional support needs supported living service in Market Harborough, ensuring that a high quality service is maintained at all times. To take delegated responsibility for key functions and tasks, as directed by the Team Manager, inclusive of coaching and mentoring staff in communication approaches and behavioural management. To ensure high quality support is provided to service users with learning disabilities, autism and complex epilepsy and to deploy staff effectively in line with contractual requirements. Main Tasks 1. To oversee the smooth running of a community supported housing project. 2. To carry out holistic assessments and risk assessments and devise appropriate support plans in full consultation with service users and other agencies. 3. To build and maintain strong links with other agencies, to ensure smooth and effective interagency working with an emphasis on culturally appropriate resources within the area. 4. To offer support and supervision to any junior staff or relief staff. 5. To supervise staff in accordance with Creative Support s supervision policy. 6. To liaise with other team members to ensure that continuity of support and excellent communications are maintained at all times. 7. To encourage, support and assist service users in the following areas to maximise and build on their existing skills. Problem solving and life skills Domestic skills Budgeting, benefits, managing personal finances and the paying of bills Nutrition and safety matters Using community resources and facilities Social, leisure and education activities Benefit entitlements Health promotion Personal Care Page 2 of 8

3 8. To assist the manager with the smooth running of the team and service, ensuring that new staff and service users are made welcome and kept fully informed of their rights and responsibilities. 9. To be flexible and responsive to the needs of service users as directed by their personal support plan. 10. To offer reassurance and support to service users at times of emotional distress. 11. To actively seek and respond to service users feedback and implement changes as appropriate. 12. To develop warm and trusting relationships with service users and to encourage them to express their needs, views and concerns. 13. To assist in monitoring service users mental state and their general well being and to inform the manager and other relevant agencies of any concerns or significant changes in their needs and circumstances. 14. To respect the service users right to privacy and to ensure that their dignity is maintained at all times. 15. To enhance the confidence and coping abilities of service users through encouragement and positive feedback. 16. To encourage service users to make choices and decisions. 17. To respond flexibly to changing needs under the direction of the Manager. 18. To take appropriate action in the event of unforeseen emergencies, ensuring that the Manager is promptly informed. 19. To follow health and safety guidelines and to alert the Manager immediately of any concerns in relation to health and safety issues. 20. To ensure that accurate records are kept. 21. To ensure that all financial transactions are promptly and accurately recorded. 22. To contribute to service users reviews through the provision of verbal and written reports and by attending care planning meetings. 23. To ensure that vulnerable adults and children are safeguarded from harm. To comply with Creative Support and Salford Council s safeguarding policy and procedures and to report any concerns regarding vulnerable adults or children with immediate effect to the Council, the Registered Manager and the Duty/On Call Manager. Page 3 of 8

4 Additional Duties of Senior Support Worker 24. To work alongside the Team Manager and (where appropriate) take delegated responsibility for: Rostering of staff hours and completion of rota to meet identified needs Supervision, management and deployment of staff Health and Safety management Housing Management function (if applicable) Referral and allocation procedures Report writing Monitoring and evaluation of the service Assisting with rotas Service User/Tenant participation and consultation process Financial and administrative procedure Other team functions 25. To ensure compliance with CQC standards and outcomes under the service registration. 26. To participate in the Out of Hour on call duties on a rotational basis if required. Other 27. To provide regular verbal and written feedback to the line manager. 28. To accept regular support and supervision from the line manager. 29. To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support. 30. To comply with and to implement the current Equal Opportunities Policy agreed by Creative Support. 31. To maintain confidentiality at all times, in accordance with the agreed policy. 32. To identify training needs in discussion with the line manager and to attend training events and courses as required. 33. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support. 34. All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care needs. 35. Any other duties required. Page 4 of 8

5 PERSON SPECIFICATION SENIOR SUPPORT WORKER Market Harborough Complex Needs Service QUALITIES REQUIRED How assessed Essential or Desirable? 1 Ability to liaise in a professional manner with other agencies Interview Essential 2 Good written and verbal communication skills to contribute to record Interview Essential keeping to an acceptable standard. 3 Good interpersonal skills to maximize working relationships with the Interview Essential team and other colleagues 4 A good understanding of learning disabilities and equal opportunities Application Essential 5 A non judgmental, accepting approach to working with people who Application Essential may be challenging and the ability to cope in a mature way 6 A common sense approach to problem solving and an ability to deal Application Essential with conflict and distress 7 Ability to work without direct supervision with service users Application Essential 8 Ability to devise appropriate support plans in liaison with service Application Essential users and other agencies 9 An understanding of aims and principles of Creative Support and Application Essential commitment to putting these into practice 10 Current knowledge of welfare benefits and ability to ensure Application Essential tenants receive their maximum entitlement 11 At least 1 years experience of working with people with a learning Application Essential disability and working as a member of a team 13 Supervisory experience and/or ability to supervise junior staff Application Essential including assessing individual needs and developing support plans 14 Experience of writing professional reports Interview Desirable 15 Possess DipSW L2 and willingness to complete DipSW L3 Interview Essential 16 Warm, respectful and positive approach to service users Interview Essential 17 Willingness to work flexible hours according to needs of project, inclusive of sleep in duties Interview 18 Willingness to attend training courses and events and participate in Interview regular supervision with line manager 20 Willingness and ability to participate in Out of Hour on call duties Application 21 Possession of clean driving license and willingness to drive service Application user vehicles Essential Essential Essential Desirable Page 5 of 8

6 TERMS AND CONDITIONS SENIOR SUPPORT WORKER Market Harborough Complex Needs Service Salary: Up to 16,344 pro rata based on experience and qualifications Point 1-14,611pro rata ( 7.47 per hour) Point 2-14,883pro rata ( 7.61 per hour) Point 3-15,189pro rata ( 7.77 per hour) Point 4-15,551pro rata ( 7.95 per hour) Point 5-15,919pro rata ( 8.14 per hour) Point 6-16,344pro rata ( 8.36 per hour) QCF3/Equivalent and 4 year service bar Waking Nights: All waking nights attract an additional payment of 0.50ph for each night actually worked. This is paid to all staff who work nights whether on the basis of regular waking nights, periodic night duty, internal rotation or occasional night duty. Bank Holidays: An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday. Bonus: Employees will be awarded a one off bonus payment of (pro-rata for employees who are contracted to work less than 18 hours per week) once they have successfully completed their probationary period which is subject to the following: Attendance is satisfactory End Probationary Review is satisfactory Induction Checklist is complete Line Managers recommendation Diploma in Health and Social Care Level 3: All employees commencing employment will be required to undertake and complete the Diploma in Health and Social Care Level 3 programme as a condition of their employment. DBS Checks: Employment will be subject to enhanced Disclosure and Barring Service checks and SOVA checks. Hours of Work: Full time hours are 37.5 per week. To be worked flexibly on a rota which will include evenings, weekends and public holidays according to the needs of the service. Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. You will be required to undertake and complete NVQ 2 during your probationary period as a condition of your employment. Page 6 of 8

7 Holidays: 20 days plus 8 statutory days pro rata. Part Time Work: Please note that annual leave and other entitlements are calculated on a pro-rata basis for employees working less than 37.5 hours. We take a positive view of part-time work and will consider reasonable requests for part time hours for a minimum of 15 hours per week. On Call Rota: Senior Support Workers will be required to participate in an Duty and Out of Hours on-call rota for which appropriate payments will be made. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support does not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Part time employees will receive Company Sick Pay benefits as detailed above but pro rata to actual hours worked each week. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Pension and Life Assurance: Creative Support operates an auto-enrolment pension scheme with the People s Pension. All staff under Creative Support contract are entitled to free life assurance. This is a valuable benefit which provides a lump sum equal to four times annual salary. Discretionary Benefits: Creative Support offers all staff a range of discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave Employee Counseling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counseling service and to legal and financial advice. In addition, up to 6 sessions of face to face counseling can be obtained. This service is delivered by professionally qualified and supervised counselors and is provided free of charge. Page 7 of 8

8 Hospital Saturday Fund: All employees have access to a special scheme which enables membership of the Hospital Saturday Fund on preferential rates. There is a choice of packages offering different levels of service. Membership is entirely voluntary. Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores. Page 8 of 8

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