Resource Workforce Investment Board Work Plan. Strategic Goals Strategies Action Plan Initiatives Resources Measure

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1 Strategic Goal 1 Establish recognition and credibility with business and economic development Strategy 1.1 Continue to align the workforce development system with economic development strategies and provide the workforce skills development required. 1. Establish formal on-going communications process with the region s economic development agencies and local businesses through: a. the sharing of information about the availability of workers; skills and available credentials in the region b. Report the results of the Efforts with Business/Economic Development Communities website, reports and testimonials from business and economic development customers c. Host 2 Targeted Industry Forums focused on gathering business intelligence related to 1.a. Resource Business Solutions and Program Planning JobsEQ Resource Communications Officer 1.b. Business Solutions Resource Communications Officer 1.c Business Solutions Team and Team Program Planning 1. Increase in the number of new businesses requesting services from the Resource Business Solutions Team (Comparison of PY 12 PY 13) 2. Establish baseline of business satisfaction with the services sought and received (Use resource PY12 business survey results and compare to PY13 results) 3. Increase in the number of business focused activities and events held in the Resource Workforce Centers

2 skill and credential needs and training and experience requirements for the purpose of refining services available to businesses by industry type (healthcare/life sciences and technical/communicatio ns pipelines) and to job Resource Communications Officer 1.d. One Stop Operator ResCare Program Planning

3 seekers (career pathways) d. Find opportunities to invite Businesses into the Resource Workforce Centers to deliver training and to provide information about their respective industries to job seekers

4 Strategy 1.2 Manage personalized relationships with businesses through the to help in developing customized services for businesses. 1. Develop communications strategy that results in the single point of contact for business and economic development more clearly articulate the menu of customized services that can and have been provided to business as a way to continuing building the business community knowledge of the services available. 2.Participate in training with VCCS Rapid Response Unit related to the VCCS newly acquired OneSource Business software capability and develop strategy(s) for how it can enhance the work of the 1. Business Solutions Jameo Pollock, Rapid Response VCCS OneSource Software Resource Communications Officer 2. Business Solutions Jameo Pollock, VCCS Rapid Response 1. Increase in the number of businesses that are repeat users of the s services. 2. Business Satisfaction survey suggestions for services received, considered and included as appropriate and doable

5 Strategy 1.3 Analyze jobs for skills required and conduct skills and educational assessments of candidates to improve the matching process, as well as conducting drug and background checks. 1. Work with the CCWA in its effort to have businesses have their jobs assessed with WorkKeys and continue using CRC WorkKeys assessments in the Resource Centers and in the Out of School Youth Programs to permit appropriate matching for profiled and un-profiled jobs. 2. Develop policy and capability to conduct drug and background checks at the request of employers in support of work experience, On the Job Training; Job Shadowing and other services delivered in the business community. 1. ResCare Program CCWA Out of School Youth Program 2. ResCare Program Business Solutions Program Planning 1.Achieve the CRC attainment rate performance outcome for all WIA enrollees 2.Increase in the number of special drug/background screenings done for employers in conjunction with hiring events. Strategy 1.4 Work with businesses to analyze their needs and provide workforce related 1.Refine the Business Solutions Team business plan document s ability to capture the presenting situation of businesses approaching the 1.Chambers of Commerce Metropolitan Business League Economic Development 1.Increased ability to report more specific details to Resource on the specific needs of businesses using the

6 consulting services, as appropriate. for assistance to capture information to assist with analysis and consultations Agencies Strategic Goal 2 Influence the education system s approach to helping individuals attain skills and credentials. Strategy 2.1 Build and maintain relationships with educators. 1. Develop at least one formal work-based learning initiative in a high growth high demand industry for in and out of school youth. 2. Recruit CTE coordinators from all jurisdictions school systems and local colleges and universities to serve as members of the Resource Youth Network(RYN) with a focus on supporting career pathway work-based learning and employment opportunities and developing an introduction to STEM related training and work-based learning opportunities for in and out of school youth Resource Youth CTE s from the local school districts Community College and University representatives from the targeted industry programs Adult Education from the region Resource Youth Council Program Planning committee Adult/DW Program 1. Formation of the Resource Youth Network 2. Adoption of the Personal Effectiveness Curriculum 3. Definition of Work Ready for the Region 4. Career Pathway maps in the four targeted industries

7 3. Work with Adult Education to develop and implement contextualized learning opportunities in the Resource targeted industries. 4. Create Career Pathway information that provides job seekers with information about skills and credentials needed to pursue targeted industry occupations 5. Review and adopt a personal effectiveness curriculum that can be delivered in person or virtually

8 Strategy 2.2 Facilitate the on ramps to career pathways for jobseekers and develop methods for employers to reach into the pathways to find qualified individuals. 1. Develop Career Pathway maps for job seekers in the four targeted industries that reflect the requirements for entry and how to navigate experience and additional learning and credentials to pursue the desired employment opportunities 2. Establish pipeline initiatives based on the career pathways that provide information to employers 1. & 2.RFP for firm to assist in developing career pathway mapping And to assist in establishing 2 pipeline initiatives. Adult/DW Program Youth Program 1.Completion of the Career Pathway Maps 2. Establish and implement two pipeline initiatives with business and training provider(s) in the region 3.Increase in the number of individuals choosing to pursue a demand occupation

9 and economic developers and creates access to individuals that meet the specific needs of the industry and employer 3. Host LMI Information Sessions around targeted industries and recruit individuals for training and employment who are interested in the career pathways identified. 3.Business Solutions ResCare Program Adult/Dislocated Worker Program Youth Program Resource Communications Officer Strategy 2.3 Support individuals (youth and adults) skills training in personal effectiveness skills (e.g.soft skills) and prepare youth for work-based learning opportunities and employment positions. For individual jobseekers (youth and adults) these services include: job search assistance, skills 1.Review and adopt a personal effectiveness skills curriculum (work readiness and life skills) youth can receive in person or virtually. 2.Adopt a working definition of what it means to be work ready in the Capital Region, inclusive of baseline credentials, specialties, skills and abilities for youth and adults 1.&2. ResCare Program Training Providers Resource Youth Program Resource Adult/ Dislocated Worker Program Program Planning 1. Increase in the number of credential earned as a result of participation in WIA services by Adults, Dislocated Workers, Youth 2. Definition of Work Ready for the Region Established and

10 Goal 3 Improve Resource s financial standing and stabilize funding assessment, coaching, skills training that results in obtaining a certificate or a credential. Strategy 2.4 Support effective efforts designed to help vulnerable and disconnected youth obtain the credentials they need to find sustainable and meaningful employment. Strategy 3.1 Produce a study on return on investment (ROI) every 2 years. 1.Create access on RYN s site to career assessment tools (interest and aptitude) that link to career pathways and training opportunities 2.Implement strong recruitment emphasis on occupational skills training opportunities for out of school youth 3. Continue work with inschool youth programs to connect vulnerable youth to secondary and post secondary education and training opportunities that will lead to credential attainment. 1. Release RFP to establish definition and ROI baseline Resource Youth Program Resource Out of School Youth Contractor In-School Youth Contract Program s Resource Youth Council 1. Consultant 2. Quality Assurance 1. Increase in the number of youth who earn credentials 2.Increase in the number of youth pursuing training in the targeted industries ROI Study that produces desired information to establish the definition and baseline for the region

11 Strategy 3.2 Increase non-wia Funding Strategy 3.3 Prioritize funding to youth and adult programs that implement best practice and evidence based programming and that use data to track progress and evaluate their practices for the purposes of continuous improvement. 1.Develop and in-school grants writers ad hoc committee of the Youth Council to collectively seek grant funds for the region s youth workforce initiatives 2.Develop Strategic Alliances that support efforts to extend the Resource impact on Businesses and Job Seekers in the region. 1.Develop evaluation data needs and establish methodology to collect, analyze and report to determine effective best practices and continuous improvements needed and made. 2.Review, update and amend exiting WIA program policies to ensure effective support for best practices and continuous improvements in the system 1.Youth Program 2. Local School District Grants Writers 3.Resource WIB 4.Resource Staff 5.Resource Communications Officer 1.-7.Resource Staff ResCare Program Training Resource and Training Plan for each Workforce Center Site Resource One Stop Operator Resource Workforce Center Partners Resource Adult/ Dislocated 1. The network actively seeks and applies for at least two grant opportunities 2. Strategic Alliances are formed with education and economic development that lead to additional nonfederal support of workforce efforts 1.Rank in the top 50% of WIBs in Virginia against each of the WIA State and VWC Performance Measures

12 Strategy 3.4 Align what is measured to what metrics are required 3.Provide access to Resource Workforce Center staff to training and information that will assist each staff member in developing greater knowledge and skills related to delivering coaching, career and labor market information to job seekers 4.Use the Secret Shopper Initiative results to establish priorities for service improvements to youth and other users of the Workforce Centers. 5. Submit PY2013 CQI Request for Certification for Whitepine Workforce Center 6. Develop and commence implementation of CQI plans for Cary Street and Cedar Fork Workforce Centers 1. RFP for consultant to assist in developing the ROI 2. Participation in the VCCS data dash board and data Worker Program Quality Assurance 1.-2.Consultant Services VCCS data system Empyra Data Resource Program 1.Meet and/or Exceed the WIA Common Performance Standards and those of the VWC

13 Goal 4 Continue to establish the Resource Brand to show results and impact to potential funders and to determine ROI. 3 Strategy 4.1 Simplify the workforce development service delivery system s processes to ensure that they are user friendly and create a positive customer experience. Strategy 4.2 collection efforts 1. Create a customer flow and criteria that assist customers in understanding system requirements and processes. 2.Work with the VCCS Branding Project to ensure continued support for the Resource Brand with any additional statewide system branding 3. Reconstruct the Resource Website Business pages to provide more and better information to and for business and economic development 4.Survey business and economic development agencies to determine brand penetration 1.Establish a Resource Youth Network Brand (RFP) s One Stop ROI Study ResCare 1.ResCare Program 2.One Stop Operator and Operator 3. Resource Communications Officer 4. and Team 1.Resource Youth Program 1.Increased Customer Satisfaction measured by surveys- pre and post service delivery 1.Number of youth web page hits

14 Increase access to information about available training, services and workforce development opportunities for young people. 2.Reconstruct the Youth Pages of the Resource Website to be more robust and user friendly for youth, parents and youth serving organizations 3. Develop a Resource Youth Network App 4.Co-host the Annual Youth Leadership Summit 5. Develop and Implement a Summer Opportunity Fair that provides info to youth and parents about summer programs and activities for the summer of Resource Youth Council 3. Resource Communications Officer 4. Crater Youth Council and WIB 5. Youth Serving Agencies/Organizations in the Region 2.Evaluation of Youth Summit 3.Evaluation of Youth Summer Opportunity Fair 4.Number of MOUs established with Youth Serving Organizations in the region. Strategy 4.3 Improve service to achieve a customer focused delivery system for both businesses and jobseekers. 1.Use the results of business survey and job seeker surveys and the results of the secret shopper activity to improve service delivery 2.Define customer service expectations 3. Enhance use of LMI in workforce centers 1.-4.Quality Assurance ResCare Program Business Solutions Resource Adult/ Dislocated Worker 1.Use of survey data and secret shopper data to formulate recommendations that improve service delivery to both customers 2.Policy revisions and new policies developed to support service

15 Goal 5 Become a 501c3 for the purpose of fundraising. Strategy 4.4 Clarify what Resource stands for/which entity(s) the name identifies - the WIB, the partnership, the system, or all of these. Strategy 5.1 Begin the steps required to incorporate and become tax exempt. 4. Conduct a policy review and update 1.Utilize facilitated discussion with WIB and CLEOS to clearly define Resource 1. Fully Develop the operating plan for the 501 ( c ) 3 operating as a fund raising entity only 2.Share the plan with the Capital Region Consortium for input, comment and negotiation Program Consultant Resource Board Members CLEO Board Members 1.-2.Consultant Strumpf Resource Executive Resource Staff improvements Clearly articulated definition of Resource Completion of an acceptable plan for implementation and operation of the 501 ( c) 3 approved by the CLEOs

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