Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance

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1 Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Specification NVQ/Competence-based qualifications First registration February 2011 Issue 2

2 Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualifications website at qualifications.pearson.com. Alternatively, you can get in touch with us using the details on our contact us page at qualifications.pearson.com/contactus About Pearson Pearson is the world's leading learning company, with 40,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at qualifications.pearson.com This specification is Issue 2. Key changes are listed in the summary table on the next page. We will inform centres of any changes to this issue. The latest issue can be found on the Pearson website: qualifications.pearson.com This qualification was previously known as: Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance (QCF) The QN remains the same. References to third party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) All information in this specification is correct at time of publication. ISBN All the material in this publication is copyright Pearson Education Limited 2017

3 Summary of Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance specification Issue 2 changes Summary of changes made between previous issue and this current issue Page number All references to QCF have been removed throughout the specification Definition of TQT added 1 Definition of sizes of qualifications aligned to TQT 2 TQT value added 6 Guided learning definition updated 17 QCF references removed from unit titles and unit levels in all units Earlier issue(s) show(s) previous changes. If you need further information on these changes or what they mean, contact us via our website at: qualifications.pearson.com/en/support/contact-us.html.

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5 Contents Introducing Pearson Edexcel NVQ/Competence-based qualifications 1 Qualification title covered by this specification 3 Key features of the Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance 4 What is the purpose of this qualification? 4 Who is this qualification for? 4 What are the benefits of this qualification to the learner and employer? 4 What are the potential construction and the built environment job areas for those working towards this qualification? 4 What progression opportunities are available to learners who achieve this qualification? 5 What is the qualification structure for the Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance? 6 How is the qualification graded and assessed? 12 Assessment strategy 12 Types of evidence (to be read in conjunction with the assessment strategy in Annexe C) 13 Additional requirements 14 Centre recognition and approval 15 Centre recognition 15 Approvals agreement 15 Quality assurance 15 What resources are required? 15 Unit format 17 Units 19 Unit 1: Manage self and relationships and service standards within a surveying environment 21 Unit 2: Manage your own work within a surveying environment 31 Unit 3: Ensure that your own actions reduce risks to health and safety within a surveying environment 37 Unit 4: Contribute to assessing of the condition of property within a surveying environment 45 Unit 5: Plan, implement and monitor the maintenance of property within a surveying environment 53

6 Unit 6: Analyse and evaluate research data and provide within a surveying environment 61 Unit 7: Use technical information systems and information technology within a surveying environment 69 Unit 8: Collect, analyse and present measured survey data within a surveying environment 75 Unit 9: Contribute to the preparation and processing of tender procurement within a surveying environment 81 Unit 10: Prepare procurement programmes and schedules of work within a surveying environment 91 Unit 11: Contribute to the co-ordination of site preparation and work programme within a surveying environment 99 Unit 12: Monitor works within a surveying environment 109 Unit 13: Control income and expenditure within a surveying environment 119 Unit 14: Manage contract cost control within a surveying environment 125 Unit 15: Prepare information relevant to dispute resolution within a surveying environment 135 Unit 16: Measure and draft bills of quantities within a surveying environment 143 Unit 17: Contribute to and process property agreements within a surveying environment 151 Unit 18: Contribute to processing property acquisitions within a surveying environment 157 Unit 19: Progress property disposals within a surveying environment 167 Unit 20: Contribute to the appraisal and valuation of property within a surveying environment 177 Unit 21: Develop and implement property management plan within a surveying environment 185 Further information and useful publications 193 How to obtain National Occupational Standards 193 To obtain the National Occupational Standards go to development and training 193 Annexe A: Quality assurance 197 Key principles of quality assurance 197 Quality assurance processes 197 Annexe B: Centre certification and registration 199 What are the access arrangements and special considerations for the qualification in this specification? 199 Annexe C: Assessment strategy 201

7 Annexe D: Additional requirement for qualifications that use the term NVQ in a QCF qualification title 203

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9 Introducing Pearson Edexcel NVQ/Competence-based qualifications What are NVQ/Competence-based qualifications? National Vocational Qualifications (NVQs)/Competence-based qualifications are work-based qualifications that give learners the opportunity to develop and demonstrate their competence in the area of work or job role to which the qualification relates. NVQs/Competence-based qualifications are based on recognised occupational standards for the appropriate sector. Occupational standards define what employees, or potential employees, must be able to do and know, and how well they should undertake work tasks and work roles. These standards are written in broad terms to enable employers and providers to apply them to a wide range of related occupational areas. NVQs/Competence-based qualifications are outcomes-based with no fixed learning programme, therefore allowing flexible delivery to meet the individual learner s needs. At Level 2 and above, these qualifications are recognised as approved training and development courses for employees that have been in the workplace for some time or as a way of inducting, training and developing new entrants into the workplace. Qualifications at Level 1 can be used in Traineeships, which enables progression to entry level employment or to Apprenticeship programmes. Learners will work towards their qualification in the workplace or in settings that replicate the working environment as specified in the assessment requirements. Colleges, training centres and/or employers can offer these qualifications as long as they have access to appropriate physical and human resources and have the necessary quality assurance systems in place. Sizes of NVQ/Competence-based qualifications For all regulated qualifications, Pearson specify a total number of hours that it is estimated learners will require to complete and show achievement for the qualification this is the Total Qualification Time (TQT). The TQT value indicates the size of a qualification. Within the TQT, Pearson identifies the number of Guided Learning Hours (GLH) that we estimate a centre delivering the qualification might provide. Guided learning means activities, such as lessons, tutorials, online instruction, supervised study and giving feedback on performance, that directly involve tutors and assessors in teaching, supervising and invigilating learners. Guided learning includes the time required for learners to complete external assessment under examination or supervised conditions. In addition to guided learning, other required learning directed by tutors or assessors will include private study, preparation for assessment and undertaking assessment when not under supervision, such as preparatory reading, revision and independent research. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 1

10 As well as TQT and GLH, qualifications can also have a credit value equal to one tenth of TQT, rounded to the nearest whole number. TQT and credit values are assigned after consultation with users of the qualifications. NVQ/Competence-based qualifications are available in the following sizes: Award a qualification with a TQT value of 120 or less (equivalent to a range of 1 12 credits) Certificate a qualification with a TQT value in the range of (equivalent to a range of credits) Diploma a qualification with a TQT value of 370 or more (equivalent to 37 credits and above). 2 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

11 Qualification title covered by this specification This specification gives you the information you need to offer the Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance: Qualification title Qualification Number (QN) Accreditation start date Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance 600/0726/6 01/02/11 Qualifications eligible and funded for post-16-year-olds can be found on the funding Hub. The Skills Funding Agency also publishes a funding catalogue that lists the qualifications available for 19+ funding. You should use the Qualification Number (QN), when you wish to seek public funding for your learners. Each unit within a qualification will also have a unique reference number, which is listed in this specification. The qualification title and unit reference numbers will appear on learners final certification document. Learners need to be made aware of this when they are recruited by the centre and registered with Pearson. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 3

12 Key features of the Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance This qualification: is nationally recognised is based on the ConstructionSkills National Occupational Standards (NOS). The NOS, assessment strategy and qualification structure are owned by ConstructionSkills. The Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance has been approved as a component for the ConstructionSkills Advanced Apprenticeship framework. What is the purpose of this qualification? This qualification is appropriate for employees in the construction and the built environment sector working across a broad range of areas. It is designed to assess occupational competence in the workplace where learners are required to demonstrate skills and knowledge to a level required in the construction and the built environment sector. Who is this qualification for? This qualification is for all learners aged 16 and above who are capable of reaching the required standards. Pearson s policy is that the qualification should: be free from any barriers that restrict access and progression ensure equality of opportunity for all wishing to access the qualification. What are the benefits of this qualification to the learner and employer? This qualification allows learners to demonstrate competence against NOS that are based on the needs of the construction and the built environment sector, as defined by ConstructionSkills, the Sector Skills Council. The qualification contributes to the development of skilled labour in the sector. The qualification may contribute towards the competence element of an Apprenticeship. What are the potential construction and the built environment job areas for those working towards this qualification? Maintenance Quantity surveying General practice Building surveying Valuation. 4 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

13 What progression opportunities are available to learners who achieve this qualification? This qualification allows learners to demonstrate competence in surveying, property and maintenance at a level required by the construction industry. Learners can progress across the level and size of the construction and built environment competence and knowledge qualifications and into other occupational areas such as team leading and management. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 5

14 What is the qualification structure for the Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance? The Total Qualification Time (TQT) for this qualification is 850 hours. The Guided Learning Hours (GLH) for this qualification is 330. To achieve the Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance learners must complete the required units from one of the following pathways. Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Maintenance Management Learners must complete all the units in Group A1, a minimum of one unit in Group A2 and a minimum of one unit in Group A3, for a minimum total of 88 credits. Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Quantity Surveying Learners must complete all the units in Group B1, a minimum of one unit in Group B2 and a minimum of one unit in Group B3, for a minimum total of 85 credits. Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance General Practice Learners must complete all the units in Group C1, a minimum of one unit in Group C2 and a minimum of one unit in Group C3, for a minimum total of 85 credits. Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Building Surveying Learners must complete all the units in Group D1, a minimum of one unit in Group D2 and a minimum of one unit in Group D3, for a minimum total of 87 credits. Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Valuation Learners must complete all the units in Group E1, a minimum of one unit in Group E2 and a minimum of one unit in Group E3, for a minimum total of 89 credits. 6 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

15 Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Maintenance Management A1 Mandatory units Learners must complete all the units in Group A1. A/601/ Manage self and relationships and service standards within a surveying environment F/601/ Manage your own work within a surveying environment J/601/ Ensure that your own actions reduce risks to health and safety within a surveying environment Y/601/ Contribute to assessing of the condition of property within a surveying environment K/601/ Plan, implement and monitor the maintenance of property within a surveying environment A2 Optional units Learners must complete a minimum of one unit in Group A2. H/601/ Analyse and evaluate research data and provide within a surveying environment A/601/ Use technical information systems and information technology within a surveying environment A3 Optional units Learners must complete a minimum of one unit in Group A3. J/601/ Collect, analyse and present measured survey data within a surveying environment K/601/ Contribute to the preparation and processing of tender procurement within a surveying environment T/601/ Prepare procurement programmes and schedules of work within a surveying environment A/601/ Contribute to the co-ordination of site preparation and work programme within a surveying environment F/601/ Monitor works within a surveying environment A/601/ Control income and expenditure within a surveying environment H/601/ Manage contract cost control within a surveying environment Y/601/ Prepare information relevant to dispute resolution within a surveying environment Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 7

16 Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Quantity Surveying B1 - Mandatory units Learners must complete all the units in Group B1. A/601/ Manage self and relationships and service standards within a surveying environment F/601/ Manage your own work within a surveying environment J/601/ Ensure that your own actions reduce risks to health and safety within a surveying environment H/601/ Measure and draft bills of quantities within a surveying environment H/601/ Manage contract cost control within a surveying environment B2 - Optional units Learners must complete a minimum of one unit in Group B2. H/601/ Analyse and evaluate research data and provide within a surveying environment A/601/ Use technical information systems and information technology within a surveying environment B3 - Optional units Learners must complete a minimum of one unit in Group B3. J/601/ Collect, analyse and present measured survey data within a surveying environment K/601/ Contribute to the preparation and processing of tender procurement within a surveying environment A/601/ Control income and expenditure within a surveying environment Y/601/ Prepare information relevant to dispute resolution within a surveying environment 8 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

17 Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance General Practice C1 - Mandatory units Learners must complete all the units in Group C1. A/601/ Manage self and relationships and service standards within a surveying environment F/601/ Manage your own work within a surveying environment J/601/ Ensure that your own actions reduce risks to health and safety within a surveying environment Y/601/ Contribute to assessing of the condition of property within a surveying environment L/601/ Contribute to and process property agreements within a surveying environment C2 - Optional units Learners must complete a minimum of one unit in Group C2. H/601/ Analyse and evaluate research data and provide within a surveying environment A/601/ Use technical information systems and information technology within a surveying environment C3 - Optional units Learners must complete a minimum of one unit in Group C3. J/601/ Collect, analyse and present measured survey data within a surveying environment A/601/ Control income and expenditure within a surveying environment A/601/ Contribute to processing property acquisitions within a surveying environment F/601/ Progress property disposals within a surveying environment J/601/ Contribute to the appraisal and valuation of property within a surveying environment L/601/ Develop and implement property management plan within a surveying environment Y/601/ Prepare information relevant to dispute resolution within a surveying environment Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 9

18 Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Building Surveying D1 - Mandatory units Learners must complete all the units in Group D1. A/601/ Manage self and relationships and service standards within a surveying environment F/601/ Manage your own work within a surveying environment J/601/ Ensure that your own actions reduce risks to health and safety within a surveying environment Y/601/ Contribute to assessing of the condition of property within a surveying environment F/601/ Monitor works within a surveying environment D2 - Optional units Learners must complete a minimum of one unit in Group D2. H/601/ Analyse and evaluate research data and provide within a surveying environment A/601/ Use technical information systems and information technology within a surveying environment D3 - Optional units Learners must complete a minimum of one unit in Group D3. J/601/ Collect, analyse and present measured survey data within a surveying environment K/601/ Contribute to the preparation and processing of tender procurement within a surveying environment T/601/ Prepare procurement programmes and schedules of work within a surveying environment A/601/ Contribute to the co-ordination of site preparation and work programme within a surveying environment H/601/ Manage contract cost control within a surveying environment K/601/ Plan, implement and monitor the maintenance of property within a surveying environment 10 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

19 Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and Maintenance Valuation E1 - Mandatory units Learners must complete all the units in Group E1. A/601/ Manage self and relationships and service standards within a surveying environment F/601/ Manage your own work within a surveying environment J/601/ Ensure that your own actions reduce risks to health and safety within a surveying environment Y/601/ Contribute to assessing of the condition of property within a surveying environment J/601/ Contribute to the appraisal and valuation of property within a surveying environment E2 - Optional units Learners must complete a minimum of one unit in Group E2. H/601/ Analyse and evaluate research data and provide within a surveying environment A/601/ Use technical information systems and information technology within a surveying environment E3 - Optional units Learners must complete a minimum of one unit in Group E3. J/601/ Collect, analyse and present measured survey data within a surveying environment A/601/ Contribute to processing property acquisitions within a surveying environment F/601/ Progress property disposals within a surveying environment L/601/ Contribute to and process property agreements within a surveying environment Y/601/ Prepare information relevant to dispute resolution within a surveying environment Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 11

20 How is the qualification graded and assessed? The overall grade for the qualification is a pass. The learner must achieve all the required units within the specified qualification structure. To pass a unit the learner must: achieve all the specified learning outcomes satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion show that the evidence is their own. The qualification is designed to be assessed: in the workplace or in conditions resembling the workplace, as specified in the assessment strategy for the sector, or as part of a training programme. Assessment strategy The assessment strategy for this qualification has been included in Annexe C. It has been developed by ConstructionSkills in partnership with employers, training providers, awarding organisations and the regulatory authorities. The assessment strategy includes details on: criteria for defining realistic working environments roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers quality control of assessment evidence requirements. Evidence of competence may come from: current practice where evidence is generated from a current job role a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification a combination of these. 12 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

21 It is important that the evidence is: Valid Authentic Current Reliable Sufficient relevant to the standards for which competence is claimed produced by the learner sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim indicates that the learner can consistently perform at this level fully meets the requirements of the standards. Types of evidence (to be read in conjunction with the assessment strategy in Annexe C) To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the examples below. Centres should refer to the assessment strategy for information about which of the following are permissible. direct observation of the learner s performance by their assessor (O) outcomes from oral or written questioning (Q&A) products of the learner s work (P) personal statements and/or reflective accounts (RA) outcomes from simulation, where permitted by the assessment strategy (S) professional discussion (PD) assignment, project/case studies (A) authentic statements/witness testimony (WT) expert witness testimony (EPW) evidence of Recognition of Prior Learning (RPL). The abbreviations may be used for cross-referencing purposes. Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates. Evidence must be made available to the assessor, internal verifier and Pearson standards verifier. A range of recording documents is available on the Pearson website qualifications.pearson.com. Alternatively, centres may develop their own. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 13

22 Additional requirements The Joint Awarding Body and the SSC Working Practices Group have identified additional requirements that are needed to assess and quality assure qualifications placed on the QCF that use NVQ within their title. These requirements are shown in Annexe D: Additional requirement for qualifications that use the term NVQ in a QCF qualification title. 14 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

23 Centre recognition and approval Centre recognition Centres that have not previously offered Pearson qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application. Existing centres will be given automatic approval for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Pearson approval are able to gain qualification approval for a different level or different sector via Edexcel online. Approvals agreement All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Pearson will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval. Quality assurance Detailed information on Pearson s quality assurance processes is given in Annexe A. What resources are required? This qualification is designed to support learners working in the construction and the built environment sector. Physical resources need to support the delivery of the qualification and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe C: Assessment strategy. Staff assessing the learner must meet the requirements within the overarching assessment strategy for the sector. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 15

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25 Unit format Each unit in this specification contains the following sections. Unit title: Unit reference number: Level: This is the formal title of the unit that will appear on the learner s certificate This is the unit owner s reference number for the specified unit. All units and qualifications have a level assigned to them. The level assigned is informed by the level descriptors by Ofqual, the qualifications regulator. Credit value: Guided learning hours: Unit summary: All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit. Guided Learning Hours (GLH) is the number of hours that a centre delivering the qualification needs to provide. Guided learning means activities that directly or immediately involve tutors and assessors in teaching, supervising, and invigilating learners, for example lectures, tutorials, online instruction and supervised study. This provides a summary of the purpose of the unit. Assessment requirements/evidence requirements: Assessment methodology: The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section. This provides a summary of the assessment methodology to be used for the unit. Learning outcomes: Assessment criteria: Evidence type: Portfolio reference: Date: The learner should use this box to indicate where the evidence can be obtained eg portfolio page number. The learner should give the date when the evidence has been provided. Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit. The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved. Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 17

26 18 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

27 Units Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 19

28 20 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

29 Unit 1: Unit reference number: Manage self and relationships and service standards within a surveying environment A/601/8820 Level: 3 Credit value: 10 Guided learning hours: 20 Unit summary This unit is about understanding your own job role, and how you can develop in that role. The unit looks at time management, types of communication and how to deal with customers, external and internal, and dealing with difficult situations. Assessment requirements/evidence requirements Range The following ranges apply Learning outcomes 1 and 2 1 Aims and objectives: addressing strengths and weaknesses compliance with the employer and professional requirements. 2 Measure progress: organisational standards industry standards. 3 Development plan: priorities target dates development activities. 4 Sources of support and guidance: national/industry bodies professional institutions education and training providers in house. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 21

30 5 Development activities: formal/informal learning research work experience. 6 Organising your work: estimate time needed prioritise decision taking minimising interruptions review progress and adjust as necessary. Learning outcomes 3 and 4 1 Working relationships: formal 2 People: informal. senior and junior colleagues; customers or clients people outside your organisation. 3 Presenting information: orally in writing graphically electronically. 4 Work activities: progress results achievements. Learning outcomes 5 and 6 1 Complaints and service standards: internal external. Taken as a whole, the evidence must show that the candidate consistently meets all the assessment criteria, across the ranges for the Unit. 22 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

31 Performance evidence There must be workplace evidence against each assessment criteria. Where the workplace evidence does not cover a whole range, knowledge evidence must be provided to cover the remaining items of range for each relevant assessment criteria. Learning outcome 1 Product evidence The candidate must produce documentary evidence from the workplace covering the following item(s) that are considered to be common and key/critical to demonstrating competence. 1 Record(s) of personal development needs, aims and objectives, development activities and sources of support and guidance (1.1, 1.2, 1.3, 1.4) [1.1, 1.4, 1.5] 2 Personal development plan(s) which include identified development needs and sources of support and guidance (1.3, 1.4) [1.3, 1.4] 3 Record(s) of progress achieved and evidence of competence gained (1.5, 1.6, 1.7) Process evidence: not applicable Learning outcome 3 Product evidence The candidate must produce documentary evidence from the workplace covering the following item(s) that are considered to be common and key/critical to demonstrating competence. 1 Information and advice provided about work activities (3.1, 3.2, 3.3) [3.1, 3.2, 3.3, 3.4] Simulations are not considered to be acceptable for producing evidence for this element. Process evidence 1 Presenting information about work activities Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 23

32 Learning outcome 5 Product evidence Simulations are considered to be acceptable for producing evidence for the following item(s) which are considered to be rare, but key/critical to demonstrating competence. The following conditions of realism should be present: contingencies relationship with people type of interaction communication methods and media information and data. 1 Investigations of complaints and service standards, action taken and checks that complainants are satisfied. (5.1, 5.2, 5.3, 5.4) [5.1] 2 Identified potential and recurring problems within service standards, systems and procedures and steps taken to resolve them (5.5, 5.6) [5.1] Process evidence: not applicable This unit must be assessed in a work environment and in accordance with the: Additional requirements for qualifications using the title NVQs in QCF ConstructionSkills Consolidated Assessment Strategy for Construction and the Built Environment Craft, Supervisory, Technical, Managerial and Professional units and qualifications with NVQ in the Qualification and Credit Framework (QCF) title and SVQs. Assessment recording This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information. 24 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

33 Learning outcomes and assessment criteria Learning outcomes Assessment criteria Evidence type 1 Be able to manage your own resources and personal development 1.1 identify and agree with appropriate colleagues the requirements of your work role, personal aims and objectives and how you will measure progress 1.2 identify any gaps between the requirements of your work role and your current knowledge, understanding and skills 1.3 discuss and agree with appropriate colleagues a development plan for achieving identified development needs 1.4 undertake development activities aimed at achieving your development plan use appropriate sources of support and guidance 1.5 record, measure and review progress and evidence of competence gained 1.6 organise your work to make efficient use of your time and resources 1.7 check on a regular basis how you are use your time at work and identify possible improvements Portfolio reference Date Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 25

34 Learning outcomes Assessment criteria Evidence type 2 Understand how to manage your own resources and personal development 2.1 describe how to identify and agree with appropriate colleagues the requirements of your work role, personal aims and objectives and how you will measure progress 2.2 describe how to identify any gaps between the requirements of your work role and your current knowledge, understanding and skills 2.3 explain how to discuss and agree with appropriate colleagues a development plan for achieving identified development needs 2.4 evaluate how to undertake development activities aimed at achieving your development plan use appropriate sources of support and guidance 2.5 explain how to record, measure and review progress and evidence of competence gained 2.6 propose how to organise your work to make efficient use of your time and resources 2.7 explain how to check on a regular basis how you are use your time at work and identify possible improvements Portfolio reference Date 26 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

35 Learning outcomes Assessment criteria Evidence type 3 Be able to manage relationships 4 Understand how to manage relationships 3.1 develop, maintain and encourage professional working relationships 3.2 present information to people about work activities in an appropriate level of detail and in a timely fashion 3.3 offer information, advice and help to people about work activities in an appropriate manner, encourage questions and feedback 3.4 deal with differences of opinion in ways which minimise offence, and resolve conflicts in ways that maintain respect and honesty 4.1 propose how to develop, maintain and encourage professional working relationships 4.2 explain how to present information to people about work activities in an appropriate level of detail and in a timely fashion 4.3 explain how to offer information, advice and help to people about work activities in an appropriate manner, encourage questions and feedback 4.4 propose how to deal with differences of opinion in ways which minimise offence, and resolve conflicts in ways that maintain respect and honesty Portfolio reference Date Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 27

36 Learning outcomes Assessment criteria Evidence type 5 Be able to respond to complaints and service standards 5.1 respond appropriately to complaints and service standards according to the organisational policy and procedures 5.2 investigate the complaint to assess whether it is justified and, if so, what action needs to be taken to resolve the problem satisfactorily 5.3 attempt to resolve complaints and problems expediently where it is within own area of authority and working with others where necessary 5.4 advise complainants of the action being taken to address their complaint and keep them informed of progress 5.5 identify potential or recurring problems within service standards systems and procedures that might affect others before they become aware of them and notify line manager 5.6 inform line manager and appropriate colleagues of the steps taken to resolve specific problems including any recurring problems Portfolio reference Date 28 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

37 Learning outcomes Assessment criteria Evidence type Portfolio reference Date 6 Understand how to respond to complaints and service standards 6.1 explain how to respond appropriately to complaints and service standards according to the organisational policy and procedures 6.2 examine how to investigate the complaint to assess whether it is justified and, if so, what action needs to be taken to resolve the problem satisfactorily 6.3 propose how to attempt to resolve complaints and problems expediently where it is within own area of authority and work with others where necessary 6.4 propose how to advise complainants of the action to be taken to address their complaint and keep them informed of progress 6.5 describe how to identify potential or recurring problems within service standards systems and procedures that might affect others before they become aware of them and notify line manager 6.6 explain how to inform line manager and appropriate colleagues of the steps taken to resolve specific problems including any recurring problems Learner name: Learner signature: Assessor signature: Internal verifier signature: (if sampled) Date: Date: Date: Date: Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 29

38 30 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

39 Unit 2: Unit reference number: Manage your own work within a surveying environment F/601/8821 Level: 3 Credit value: 8 Guided learning hours: 20 Unit summary This unit is about the drafting of documentation which could be of a legal nature. It is also about time management and the best ways of being efficient with your time. Assessment requirements/evidence requirements Range The following ranges apply Learning outcomes 1 and 2 1 Documents: for self for others. 2 Legal and regulatory requirements: statutory non-statutory. Learning outcomes 3 and 4 1 Use one of the following to plan your workload: short- and long-term targets break targets down into smaller activities order activities in terms of importance establish the time involved. 2 Use one of the following to monitor your work: work log diary. Taken as a whole, the evidence must show that the candidate consistently meets all the assessment criteria, across the ranges for the element. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 31

40 Performance evidence There must be workplace evidence against each assessment criteria. Where the workplace evidence does not cover a whole range, knowledge evidence must be provided to cover the remaining items of range for each relevant assessment criteria. Learning outcome 1 Product evidence The candidate must produce documentary evidence from the workplace covering the following item(s) that are considered to be common and key/critical to demonstrating competence. 1 Documents 2 Record(s) of checks made (1.5, 1.6) Process evidence: not applicable Learning outcome 3 Product evidence The candidate must produce documentary evidence from the workplace covering the following item(s) that are considered to be common and key/critical to demonstrating competence. 1 Note(s) about what you plan and what you actually do 2 Record(s) about work you have delegated to other people Process evidence: not applicable This unit must be assessed in a work environment and in accordance with the: Additional requirements for qualifications using the title NVQs in QCF ConstructionSkills Consolidated Assessment Strategy for Construction and the Built Environment Craft, Supervisory, Technical, Managerial and Professional units and qualifications with NVQ in the Qualification and Credit Framework (QCF) title and SVQs. Assessment recording This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information. 32 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

41 Learning outcomes and assessment criteria Learning outcomes Assessment criteria Evidence type 1 Be able to draft documents to meet specified requirements 1.1 confirm the purpose of the documents 1.2 complete documents to meet specified requirements and deadlines. 1.3 ensure that layout, spelling, grammar and punctuation are correct, consistent and in accordance with conventions and house style 1.4 ensure that the content of documents is comprehensive, accurate, succinct and provides sufficient guidance to decision makers 1.5 ensure that sources of information, on which documents are based, are verified as accurate and valid 1.6 ensure work practices are in accordance with legal and regulatory requirements and organisational procedures 1.7 maintain security and confidentiality of information Portfolio reference Date Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 33

42 Learning outcomes Assessment criteria Evidence type 2 Understand how to draft documents to meet specified requirements 2.1 explain how to confirm the purpose of the documents 2.2 explain how to complete documents to meet specified requirements and deadlines. 2.3 explain how to ensure that layout, spelling, grammar and punctuation are correct, consistent and in accordance with conventions and house style 2.4 explain how to ensure that the content of documents is comprehensive, accurate, succinct and provides sufficient guidance to decision makers 2.5 explain how to ensure that sources of information, on which documents are based, are verified as accurate and valid 2.6 explain how to ensure work practices are in accordance with legal and regulatory requirements and organisational procedures 2.7 explain how to maintain security and confidentiality of information Portfolio reference Date 34 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

43 Learning outcomes Assessment criteria Evidence type 3 Be able to decide how to make better use of your time and other people 4 Understand how to decide how to make better use of your time and other people 3.1 put the improvements that you have identified into order of importance 3.2 decide if there are any things that you do that could be done by other people 3.3 decide how you can use your strengths and weaknesses to your own advantage 3.4 plan how you will change the way you carry out your work 3.5 monitor your work to check improvements in your effectiveness and efficiency 4.1 explain how to put the improvements that you have identified into order of importance 4.2 evaluate how to decide if there are any things that you do that could be done by other people 4.3 evaluate how to decide how you can use your strengths and weaknesses to your own advantage 4.4 propose how to plan how you will change the way you carry out your work 4.5 examine how to monitor your work to check improvements in your effectiveness and efficiency Portfolio reference Date Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 35

44 Learner name: Learner signature: Assessor signature: Internal verifier signature: (if sampled) Date: Date: Date: Date: 36 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

45 Unit 3: Unit reference number: Ensure that your own actions reduce risks to health and safety within a surveying environment J/601/8822 Level: 3 Credit value: 11 Guided learning hours: 40 Unit summary This unit is about the health and safety responsibilities of everyone in the workplace. It describes the competences required to make sure that: your own actions do not create any health and safety hazards you do not ignore significant risks in your workplace, and you take sensible action to put things right, including reporting situations which pose a danger to people in the workplace and seeking advice. Assessment requirements/evidence requirements Range The following ranges apply Learning outcomes 1 and 2 1 Risks: the use and maintenance of machinery or equipment the use of materials or substances working practices which do not conform to laid down policies unsafe behaviour accidental breakages and spillages environmental factors. Learning outcomes 3 and 4 1 Risk management: hazard identification risk assessment prevention and protection method statement. Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and 37

46 2 Health and safety legislation: construction specific general. 3 Hazards: falls from height fire 4 Risks: slips, trips and falls (same level) hit by falling or moving objects manual handling health and environmental issues power sources hazardous substances trapped by something collapsing or overturning confined spaces water. high medium low. 5 Methods: eliminate control at source cumulative protection manage personal protection equipment. Taken as a whole, the evidence must show that the candidate consistently meets all the assessment criteria, across the ranges for the element. Performance evidence There must be workplace evidence against each assessment criteria. Where the workplace evidence does not cover a whole range, knowledge evidence must be provided to cover the remaining items of range for each relevant assessment criteria. Learning outcome 1 Product evidence 1 Evidence must be provided to demonstrate competence in identifying hazards with reference to working activities or aspects of the workplace and acting upon your decisions as to whether the hazard presents a high or low risk 2 Performance evidence must be provided against each of the assessment criteria. The assessor will also need to be satisfied that you have the necessary knowledge and understanding to perform competently in respect of all the range items listed in this unit. 38 Specification Pearson Edexcel Level 3 NVQ Diploma in Surveying, Property and

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