LEARNING SEAT COURSE LIST MARCH

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1 LEARNING SEAT COURSE LIST MARCH 2018

2 At Learning Seat, we are committed to changing workplace behaviour for good. Protect your brand and people so that your business can thrive. Browse our course list to learn more.

3 Contents Learning Seat Compliance Library Key suites Employment Law Health and Safety Competition Law Risk and Governance Consumer Law Leadership and Management Privacy and Freedom of Information Litmos Heroes Library 60 Second Skills Communication and Social Skills Conflict Management Customer Service Finance Skills Human Resources IT Skills Leadership and Management Personal Development Project Management Sales Mastery The Retail Collection

4 Learning Seat Compliance Library The Learning Seat Compliance Library offers legally underwritten compliance training courses designed to protect your brand and people. KEY SUITES ADAPTIVE SUITE COMPLIANCE ESSENTIALS COMPLIANCE ESSENTIALS NEW ZEALAND LAW AT WORK THE S.A.F.E. FILES NZ Page 4

5 Adaptive Suite Compliance training that identifies training gaps and delivers only the content each worker needs to know. How our suite works Finding the time to deliver hours of compliance training every year is hard. Make your life easier with our new refresher training. The new Adaptive Suite uses pre-assessment and adaptive learning functionality to identify training gaps in your workforce and deliver only the content that each worker needs to know. Suite topics: Anti-discrimination and Equal Opportunity Consumer Law Electronic Communication and Social Media Misleading Conduct and Competition Law Privacy Sexual Harassment in the Workplace Work Health and Safety Workplace Bullying Page 5

6 COMPLIANCE ESSENTIALS Protect your brand and business with refresher training that boasts shorter seat times and legally compliant content. Suite topics: Anti-discrimination and Equal Opportunity Competition Law Electronic Communication and Social Media Misleading Conduct and Consumer Law Privacy Sexual Harassment in the Workplace Work Health and Safety Workplace Bullying Page 6

7 Compliance Essentials New Zealand Protect your brand and business with refresher training that boasts shorter seat times and legally compliant content. Suite topics: Equal Opportunity in Employment Privacy Sexual Harassment in the Workplace Trade Practices and Consumer Protection Program Fair Trading Commerce Act Commerce Commission Work Health and Safety Workplace Bullying Page 7

8 Law at Work is a suite of online compliance courses covering organisation and worker responsibilities in relation to appropriate behaviour in the workplace. Law at Work encourages behavioural change through the combination of immersive pictorial storytelling, established learning theories and traditional text-based knowledge building. All courses in the suite contain legally compliant content that was created in partnership with award-winning Australian law firm Lander & Rogers. Page 8

9 This suite has been designed to provide compliance training covering organisation and worker responsibilities in relation to appropriate behaviour in the workplace. The S.A.F.E Files fosters a safety culture and ethical behaviour with trackable online training. The content is delivered using simple language and graphic storytelling that engages the learner and improves knowledge retention. This suite was created in partnership with award-winning Australian law firm Lander & Rogers. SUITE TOPICS: Anti-discrimination and Equal Opportunity Consumer Law Electronic Communication and Social Media in the Workplace Misleading Conduct and Competition Law Privacy Sexual Harassment in the Workplace Work Health and Safety Workplace Bullying Page 9

10 EMPLOYMENT LAW Adaptive Suite - Anti-discrimination and Equal Opportunity Adaptive Suite - Electronic Communication and Social Media Adaptive Suite - Sexual Harassment in the Workplace Adaptive Suite - Workplace Bullying Charter of Human Rights and Responsibilities Code of Conduct New South Wales Local Councils Code of Conduct Victorian Public Sector Compliance Essentials Anti-discrimination and Equal Opportunity Compliance Essentials Electronic Communication and Social Media Compliance Essentials New Zealand Equal Opportunity in Employment Compliance Essentials New Zealand Sexual Harassment in the Workplace Compliance Essentials New Zealand Workplace Bullying Compliance Essentials Sexual Harassment in the Workplace Compliance Essentials Workplace Bullying Equal Opportunity in Employment for Managers and Executives Fair Work Act (2009) General Protections Fair Work Act (2009) Managing Poor Performance and Misconduct Fair Work Act (2009) National Employment Standards How to Behave at Work Parties Bundle How to Behave at Work Parties - Drugs and Alcohol How to Behave at Work Parties - Sexual Harassment How to Behave at Work Parties - Social Media Law at Work - Anti-discrimination and Equal Opportunity Law at Work - Electronic Communication and Social Media Law at Work - Sexual Harassment Law at Work - Workplace Bullying Sexual Harassment in the Workplace for Managers and Executives The S.A.F.E. Files Anti-discrimination and Equal Opportunity The S.A.F.E. Files Electronic Communication and Social Media in the Workplace The S.A.F.E. Files Sexual Harassment in the Workplace The S.A.F.E. Files Workplace Bullying Workplace Bullying for Managers and Executives NZ NZ NZ Page 10

11 HEALTH AND SAFETY Adaptive Suite - Work Health and Safety Compliance Essentials New Zealand Work Health and Safety Compliance Essentials Work Health and Safety Emergency Management Forklift Safety Hand Hygiene Law at Work - Work Health and Safety Manual Handling Office Ergonomics Plant Safety Safety Leadership Bundle Safety Leadership - Incident Reporting, Notification and Investigation Safety Leadership - Making and Reviewing Emergency Plans Safety Leadership - Managing and Promoting Health and Safety The S.A.F.E. Files Work Health and Safety Working at Heights Working in Hot and Cold Conditions Workplace Inspections NZ COMPETITION LAW Adaptive Suite - Misleading Conduct and Competition Law Compliance Essentials Competition Law Law at Work - Competition Law The S.A.F.E. Files Misleading Conduct and Competition Law RISK AND GOVERNANCE Anti-Money Laundering Awareness Cybersecurity Incidents - General Awareness Cybersecurity Incidents - How to Respond Cybersecurity Incidents - Management and Obligations Directors Duties Fraud Awareness Page 11

12 Insider Information - ASX-Listed Companies Insider Information - Non-Listed Companies Mandatory Reporting of Child Abuse in Schools Victorian Child Safe Standards - We All Have a Role to Play Whistleblowers Workplace Ethics CONSUMER LAW Adaptive Suite - Consumer Law Compliance Essentials Misleading Conduct and Consumer Law Compliance Essentials New Zealand Trade Practices and Consumer Protection Program Law at Work - Consumer Law Law at Work - Misleading and Deceptive Conduct National Consumer Credit Protection Act (NCCPA) The S.A.F.E. Files Consumer Law NZ LEADERSHIP AND MANAGEMENT Creating Value Through Diversity and Inclusion Bundle Creating Value Through Diversity and Inclusion - Strategies for Tackling Unconscious Bias Creating Value Through Diversity and Inclusion - Understanding and Challenging Unconscious Bias Creating Value Through Diversity and Inclusion - Understanding Diversity and Inclusion PRIVACY AND FREEDOM OF INFORMATION Adaptive Suite - Privacy Compliance Essentials New Zealand Privacy Compliance Essentials Privacy Law at Work - Privacy Privacy - Queensland Privacy Information Act Privacy - Victorian Health Records Act Privacy - Victorian Privacy and Data Protection Act The S.A.F.E. Files Privacy NZ Page 12

13 Litmos Heroes Library Our Litmos Heroes off-the-shelf content library is designed to grow your business by delivering job skills crucial for productivity and your bottom line. Page 13

14 60 SECOND SKILLS Mentoring COMMUNICATION AND SOCIAL SKILLS Agenda Setting Business Report Writing Skills Good Communication Interview Skills Making Meetings Matter Manage Meeting Personalities CONFLICT MANAGEMENT Managing Conflict Managing Conflict in the Workplace Understanding Conflict in the Workplace CUSTOMER SERVICE Complaint Handling Customer Loyalty Customer Service Success Excellence in Customer Service Five Steps to Problem-Solving and Diffusing Upset Customers Handling Customer Complaints Identifying and Exceeding Customer Needs Is the Customer Always Right? Mastering the Telephone - Basic Skills Stellar Customer Service Best Practices Telephone Etiquette Page 14

15 FINANCE SKILLS Budget like a Boss How to Maintain a Healthy Cash Flow HUMAN RESOURCES Administration of a Collective Bargaining Agreement US Communication Styles and Emotional Intelligence Completing and Conducting Employee Performance Appraisals Completing the Framework for Developing Training Programs Dealing with Performance Issues Developing a Compensation Package Implementing the Strategic Plan Nonverbal Communication and Listening Operational Plans - Budgeting Operational Plans - The Single Use Plan Operational Plans - The Standing Plan Performance Appraisals Providing Government-Mandated Benefits US Selecting New Employees - Selection Methods Working with Unions and Bargaining Breakdowns US IT SKILLS Excel Upgrade Excel 2007 Basic Excel 2007 Intermediate Excel 2007 Advanced Excel 2010 Basic Excel 2010 Intermediate Excel 2010 Advanced Excel 2013 Basic Excel 2013 Intermediate Excel 2013 Advanced Excel 2016 Basic Page 15

16 Excel 2016 Intermediate Excel 2016 Advanced Lync 2013 Basic Office 2016 Basic Office 2016 Intermediate Office 2016 Advanced Office 365 Basic OneNote 2013 Basic OneNote 2013 Intermediate OneNote 2016 Basic OneNote 2016 Intermediate Outlook Upgrade Outlook 2007 Basic Outlook 2007 Intermediate Outlook 2010 Basic Outlook 2010 Intermediate Outlook 2013 Basic Outlook 2013 Intermediate Outlook 2016 Basic Outlook 2016 Intermediate PowerPoint Upgrade PowerPoint 2007 Basic PowerPoint 2007 Intermediate PowerPoint 2010 Basic PowerPoint 2010 Intermediate PowerPoint 2013 Basic PowerPoint 2013 Intermediate PowerPoint 2013 Advanced PowerPoint 2016 Basic PowerPoint 2016 Intermediate PowerPoint 2016 Advanced Project 2010 Basic Project 2010 Intermediate Publisher 2013 Basic Page 16

17 Publisher 2013 Advanced Skype for Business 2016 Visio 2010 Basic Visio 2010 Intermediate Visio 2013 Basic Visio 2013 Intermediate Visio 2016 Basic Visio 2016 Intermediate Windows 7 Basic Windows 7 Intermediate Word Upgrade Word 2007 Advanced Word 2007 Basic Word 2007 Intermediate Word 2010 Advanced Word 2010 Basic Word 2010 Intermediate Word 2013 Advanced Word 2013 Basic Word 2013 Intermediate Word 2016 Advanced Word 2016 Basic Word 2016 Intermediate LEADERSHIP AND MANAGEMENT A Motivator s Tool Kit Barriers to Communication Success, Part One Barriers to Communication Success, Part Two Become an Effective Leader, Part One Become an Effective Leader, Part Two Build Your Team Business Advantages of an Environmental Management System Business Writing Tips - Edit, Rewrite and Say It Right Page 17

18 Business Writing Tips - Make an Outline and a First Draft Changing Organizational Culture Changing the Culture of Your Organization Choosing an Interview Format and Considering Legal Issues US Choosing the Best Person for the Task Constructive Feedback Creating and Maintaining a Successful Organizational Culture Defending Against Reverse Delegation Delegating Authority Demystifying Management Developing Management Skills Effective Delegation Embedding Organizational Culture Employee Motivation - Job Dimensions Employee Motivation and Ethics Evolution of Management Expectancy Theory Extrinsic and Intrinsic Rewards Feedback and Non-Verbal Communication Five Tips for New Managers and Supervisors Giving and Receiving Feedback Goal Theory Group Decision Making Hire Team-Oriented Employees Human Resources - The Cornerstone of Successful Organizations Implementing the Strategic Plan Inspirational Leadership Interview and Selection Introduction to Discipline Introduction to Performance Appraisals and Appraisal Systems Job Rotation, Motivation and Morale Keys to Lively and Effective Meetings Leadership versus Management Leading A Diverse Workforce, Part One Page 18

19 Leading A Diverse Workforce, Part Two Linking Ethical Behavior to Your Organization s Structure Maintaining Organizational Culture Making Effective Decisions Management Skills - What Does it Take? Management, Communication and Growth Managing Change Managing Change in Your Organization Managing Virtual Teams Maslow s Theory of Motivation Matching Applicants with Job Specifications and Conducting Interviews Minimizing Gossip and Rumor Motivating Your People and Being a Positive Role Model Motivation - Ethical Strategies Motivation and Job Performance Motivational Theorists Whose Theories Work in Practice Operational Plans - Budgeting Operational Plans - The Single Use Plan Operational Plans - The Standing Plan Organization for Efficiency Organizational Strategy Orientation - Where Do We Go From Here? Performance - A Manager s Responsibility Performance - Coaching Conversations Performance - Goal Setting Principles of Planning Promoting an Ethical Culture in Your Organization Put On Your Manager s Hat Quantify Performance Goals if Possible Rational Decision-Making Recruiting New People Self-Evaluation and Common Pitfalls in Performance Appraisals Setting Sound Goals SMART Objectives Page 19

20 Speaking and Listening Terminating Employees US The Decision-Making Process, Part One The Decision-Making Process, Part Two The Disciplinary and Grievances Process The External Environment The Four Levels of Management The Mindful Leader The Progressive Discipline Process Time Management for Managers Tips for Conducting a Performance Evaluation Tools and Knowledge for Successful Plans Tracking Progress with Controls Types of Organizational Plans Unconscious Bias Understanding Motivation Work Teams - Some Basic Guidelines Working with the Confused Employee PERSONAL DEVELOPMENT Communicating Effectively Conflict Management Creative Problem Solving Managing Stress Negotiation and Influencing People Presenting with Power Productivity and Time Management Team Working Excellence Page 20

21 PROJECT MANAGEMENT Close Your Project Successfully Introduction to Project Management Project Design Project Development and Testing Project Preparation Project Strategy and Business Case Support and Benefits Realisation Training and Business Readiness SALES MASTERY Asking Questions Authority and Social Proof Be Likeable Closing Closing with Confidence in Sales Commitment and Consistency Do Your Research Effective Questioning for Sales Features, Advantages and Benefits Follow Up How to Engage Customers in Telephone Conversations How to Handle Sales Objections How to Influence Know Your USPs Leave Something Behind Listening Skills - Transform Your Customer Interactions Master the Art of Negotiating Objection Handling Presenting Compelling Proposals Prospecting with Ease Qualify Your Lead Sales Mastery (Bundle) Scarcity Page 21

22 Strategies for Professional Presentations Taking Notes The Pitch The Power of Silence Time Management - Tips for Success Use Humour THE RETAIL COLLECTION Be a Retail Hero Connect with a Customer Fitting Room Advice Meet and Greet Service at the Till GET IN TOUCH enquiries@learningseat.com Page 22

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