UPGRADED LEARN COURSE CATALOG

Transcription

1 ACA Complying with the Americans with Disability Act Appraisals Coaching for Superior Employee Performance Techniques for Supervisors Measuring Job Performance What Supervisors Need to Know Performance Appraisals How to Conduct Effectively Communications Business Writing for Employees Communicating Effectively in Emergencies Communicating Effectively in Global Workplace Communication Up How to Talk to High Level Management Communication Between All Ages in the Workplace Communication Skills for Employees Communication through Social Media Effective Communication for Employees Effective Communication for Supervisors Effective Meetings: How-to for Supervisors Conducting Effective Meetings: A Guide for Supervisors Effective Meetings for Employees Compliance Documentation FERPA: How to Protect Student Privacy In Higher Education Hiring Legally NLRA and Unions What Supervisors Need to Know Privacy Strategies for Legally Avoiding Unions Customer Communication The Art of Listening Basic Phone Skills Connecting with Customers Handling Customer Complaints Telephone Etiquette Customer Service How to Maintain Customer Loyalty Identifying Customer Needs ACA A Manager's Guide to Diversity, Inclusion, and Accommodation Appraisals Performance Appraisal Essentials: Planning for Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals Performance Appraisal Essentials: 360 degree Appraisals Communications Business Writing: Know Your Readers and Your Purpose Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Targeting Your Message Interpersonal Communication: Listening Essentials Interpersonal Communication: Communicating Assertively Interpersonal Communication: Being Approachable Using E mail and Instant Messaging Effectively Preparing for Effective Business Meetings Managing Effective Business Meetings Dealing with Common Meeting Problems Compliance A Manager's Guide to Discipline and Documentation FERPA for Higher Education EEO and Lawful Hiring Union Awareness Privacy and Information Security Union Awareness Customer Communication Listening Essentials: The Basics of Listening Listening Essentials: Improving Your Listening Skills Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service Over the Phone Customer Service Confrontation and Conflict Essential Skills for Professional Telephone Calls Customer Service Customer-driven Process Improvement: Identifying Customer Needs Optimizing Your Work/Life Balance: Taking Control of Your Stress 1

2 Disciplinary Action Disciplinary Action Leading Teams: Dealing with Conflict Driving Defensive Driving for Commercial Motorists Defensive Driving for Non commercial Motorists Defensive Driving for Non commercial Motorists (Spanish) DOT Alcohol and Drug Testing Rules What Supervisors Need to Know Forklift and Pedestrian Safety Forklift Operator Safety Forklift Operator Safety Introduction to Rough Terrain Forklift Safety Safe Forklift Operation Infectious Materials Transportation Employment Law Employment Law for Supervisors FLSA What Supervisors Need to Know Recordkeeping Injury and Illness Driving Accident Procedures Involving Large Vehicles Distracted Driving Emergency Situations While Driving Ergonomics and Injury Prevention for Commercial Vehicle Operators Flagging Safety Flatbed Cargo Securement Hazardous Weather Driving for Commercial Vehicle Operators Loading Dock Safety Negotiating Hazards for Commercial Vehicles Safe Vehicle Backing Trailer Coupling and Uncoupling Urban Driving Defensive Driving: Truck Safety Defensive Driving Defensive Driving Fundamentals Defensive Driving (Spanish) Defensive Driving Fundamentals (Spanish) DOT: Drug and Alcohol Awareness Forklift Operation 1: Safety Inspection and Maintenance Forklift Operation 2: Stability and Capacity Forklift Operation 3: Load Handling Forklift Operation 4: Traveling and Maneuvering Forklift Safety Awareness Infectious Materials Transportation by Ground Employment Law EEO and Lawful Hiring Wage and Hour Awareness for Managers OSHA 300 Recordkeeping 2

3 Environmental Compliance Asbestos Awareness Laboratory Safety Lead Safety General Industry Mold Hazards and Prevention PPE for Emergency Response PPE What Employees Need to Know Reactive Chemicals Risk Management Program 2 Prevention Program Risk Management Program 3 Prevention Program Part 1 Risk Management Program 3 Prevention Program Part 2 Safe Chemical Handling Spill Prevention, Control, and Countermeasure Plan (SPCC Plan) Stormwater Pollution Prevention Plan (SWPPP) The Paperless Office: Conservation for Employees Universal Wastes Large and Small Quantity Handlers Water Conservation Making Every Drop Count Ethics Business Ethics What Employees Need to Know Ethics at Work Part 1 An Introduction to Business Ethics Ethics at Work Part 2 A Foundation for Ethics Ethics at Work Part 3 How to Make Ethical Decisions Harassment California AB 1825 Sexual Harassment and Discrimination Prevention Other Harassment Preventing Sexual Harassment: A Guide for Employees Preventing Sexual Harassment: A Guide for Supervisors Sexual Harassment What Employees Need to Know Title VII: Harassment & Discrimination Prevention Environmental Compliance Asbestos Laboratory Safety Lead Awareness in General Industry Lead Awareness in Construction Mold Awareness Personal Protective Equipment (HAZWOPER) PPE: Personal Protective Equipment Hazardous Materials in the Workplace Job Hazard Analysis Behavior based Safety for Supervisors Safety at Work: A Systematic Approach Hazardous Material Handling and Storage Hazardous Materials in the Workplace Chemical Process Safety Chemical Process Safety Management Flammable Liquids Spill Prevention and Control Spill Prevention, Control, and Countermeasure Plan Storm Water Pollution Prevention Waste Minimization and Pollution Prevention for Employees Hazardous Waste Generator (RCRA) Universal Waste Rule Training Biosafety Hazardous Waste Handling and Disposal Waste Minimization and Pollution Prevention for Employees Ethics Business Ethics Business Ethics Adjusting the Figures Integrity in the Workplace Conflicts of Interest in the Workplace Harassment Sexual Harassment Prevention for Managers and Supervisors California AB 1825/2053 Workplace Harassment Prevention for Employees Sexual Harassment Prevention for Employees Workplace Harassment Prevention for Managers Preventing Harassment in the Global Workplace Employee Edition Preventing Harassment in the Global Workplace Manager Edition Workplace Harassment Prevention for Employees 3

4 Hazard Communications Hazard Communication and GHS What Employees Need to Know Hazard Communication and GHS What Employees Need to Know (Spanish) Hazard Communication and GHS What Supervisors Need to Know Hazard Communication Refresher Understanding Chemical Labels Under GHS Understanding the Safety Data Sheet Hazardous Waste Hazardous Materials Transportation Hazardous Waste Container Management Hazmat Transportation Security Awareness HAZWOPER: Facility Operations Hazard Communications (Spanish) Globally Harmonized System of Classification and Labeling of Chemicals (GHS) Safety Data Sheets Hazardous Waste DOT: Security for Shipment of Hazardous Materials DOT: Drug and Alcohol Awareness DOT 1: Hazardous Materials Table DOT 2: Packaging, Labeling, Marking, and Placarding DOT 3: Shipping Papers DOT 4: Loading and Storage IATA 1: Hazard Class Identification/Classification IATA 2: Marking and Labeling IATA 3: Packaging IATA 4: Documentation IATA 5: Limitations and Shipment Review IMDG 1: Introduction, General Provisions, and Classifications IMDG 2: Dangerous Goods List, Special Provisions and Exceptions IMDG 3: Packaging, Marking, Labeling, Placarding, and Documentation IMDG 4: Loading, Unloading, and Offering Dangerous Goods Hazardous Waste Generator (RCRA) DOT: Security for Shipment of Hazardous Materials Decontamination (HAZWOPER) Emergency Response and Spill Control (HAZWOPER) Fire and Explosion Hazards (HAZWOPER) Hazard Communication (HAZWOPER) Heat and Cold Exposure Management (HAZWOPER) Personal Protective Equipment (HAZWOPER) Regulatory Overview (HAZWOPER) Site Control (HAZWOPER) Site Safety and Health Plan Procedures (HAZWOPER) Toxicology (HAZWOPER) 4

5 Human Resources Diversity at Work Diversity for all Employees Diversity for Managers Discipline Grounds for Termination What Managers and Supervisors Need to Know Hiring For Supervisors How to Prevent and Respond to Bullying in the Workplace Terminating Employees The Process Human Resource Compliance ADA What Supervisors Need to Know HIPAA What Employees Should Know HIPAA Your Obligations Under the Privacy Rule Wage and Hour Leaves of Absence Complying with the Family and Medical Leave Act FMLA for Supervisors FMLA What Supervisors Need to Know OSHA 10 hour General Industry Accident Investigations Avoiding Exposure to Bloodborne Pathogens Bloodborne Pathogens Electrical Safety Electrical Safety Unqualified Worker Exit Route Supervisors Fire Egress Flammable and Combustible Liquid Hazard Communication (Spanish) Hazard Communication GHS and Your Right to Know Hazard Communication Your Right to Know Introduction to OSHA Machine Guarding Material Safety Data Sheets Material Safety Data Sheets (Spanish) OSHA Inspections, Citations and Penalties Human Resources Diversity on the Job: The Importance of Diversity and the Changing Workplace Global Diversity A Manager's Guide to Diversity, Inclusion, and Accommodation A Manager's Guide to Discipline and Documentation Rightful Employment Termination EEO and Lawful Hiring Bullying and Violence in the Workplace Rightful Employment Termination HR Compliance A Manager's Guide to Diversity, Inclusion, and Accommodation HIPAA Privacy Essentials HIPAA Privacy Rule for Business Associates HIPAA Privacy Rule for Covered Entities HIPAA Security Rule for Business Associates HIPAA Security Rule for Covered Entities Wage and Hour for Employees Wage and Hour Awareness for Managers Leaves of Absence FMLA Leave and More: An Overview of Legally Protected Leave FMLA Leave and More: An Overview of Legally Protected Leave FMLA Leave and More: An Overview of Legally Protected Leave OSHA 10 hour General Industry Accident Investigation and Reporting Bloodborne Pathogen Awareness Bloodborne Pathogen Awareness Electrical Safety Electrical Safety Emergency and Disaster Preparedness Fire Safety and Prevention Flammable Liquids (Spanish) Introduction to OSHA Machine Guarding Safety Data Sheets Safety Data Sheets (Spanish) Workplace Inspections 5

6 OSHA 10 hour General Industry (Continued) PPE What Employees Need to Know Process Safety Management Safety and Health Slips, Trips and Falls Slips, Trips and Falls (Spanish) Slips, Trips and Falls What Supervisors Need to Know Walking Working Surface Safety Peformance Management OSHA 10 hour General Industry (Continued) PPE: Personal Protective Equipment Chemical Process Safety Management Regulatory Information Slips, Trips, and Falls Slips, Trips, and Falls (Spanish) Slips, Trips, and Falls Slips, Trips, and Falls Peformance Management 5 Tips for Managing Difficult Employees in Small Businesses Working with Difficult People: Identifying Difficult People Hiring: Skills vs. Company Culture How to Conduct New Employee Orientation How to Develop a Telecommuting Program How to Engage and Keep Great Employees Is There Ever a Good Reason to Monitor Your Employees Motivating Employees Tips and Tactics for Supervisors Reducing Turnover and Increasing Retention Teambuilding for Supervisors Tips for Onboarding New Employees Top down Communication for Supervisors Personal Protective Equipment Eye Protection Foot Protections Hand Protection Hearing Loss and Protection Noise and Hearing Conservation Personal Protection Equipment PPE Hand Protection PPE Hand Protection (Spanish) Respiratory Protection Your Guide to Personal Protective Equipment Respirator Fit Testing - What Supervisors Need to Know Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Negative People Working with Difficult People: How to Work with Procrastinators Working with Difficult People: How to Work with Manipulative People Working with Difficult People: How to Work with Self serving People Working with Difficult People: Dealing with Micromanagers Leading Teams: Developing the Team and its Culture Strategies for Successful Employee Onboarding: Getting Started Strategies for Successful Employee Onboarding: Assessing Program Success Telecommuting Basics: Communication Strategies for the Remote Employee The Benefits and Challenges of Engaging Employees Leading Teams: Motivating and Optimizing Performance Leadership Essentials: Motivating Employees Management of People: Talent Acquisition and Retention Leading Teams: Building Trust and Commitment Workforce Planning & Employment: Orientation, Onboarding, and Exit Strategies Leading Teams: Establishing Goals, Roles, and Guidelines Personal Protective Equipment PPE: Eye and Face Protection PPE: Foot and Leg Protection PPE: Hand Protection PPE: Head Protection Hearing Conservation PPE: Personal Protective Equipment PPE: Hand Protection PPE: Personal Protective Equipment (Spanish) Respiratory Protection PPE: Personal Protective Equipment Respiratory Protection Impact: Donning and Doffing 6

7 Personal Safety Avoiding Back Injuries Back Safety Back Safety (Spanish) Basic First Aid for Medical Emergencies Bloodborne Pathogens General Bloodborne Pathogens General (Spanish) Bloodborne Pathogens Healthcare Workers Contractor Safety What Unqualified Workers Need to Know about Electrical Safety Working in Cold Conditions Working in Hot Conditions Working Safely Outdoors Working Safely with Benzene Working Safely with Flammable Liquids Aerial Lift Safety Arc Flash Safety Compressed Gases Crane Rigging Crane Rigging in Construction Disaster Planning What Employees Need to Know Disaster Planning What Supervisors Need to Know Hydrogen Sulfide Safety Mold Hazards and Prevention Permit required Confined Spaces Rescue for Supervisors Permit required Confined Spaces Attendant (Spanish) Substance Abuse Substance Abuse in the Workplace What Employees Need to Know Driver Wellness Financial Wellness Pandemic Flu How to Prevent and Respond What You Need to Know about Identity Theft Personal Safety Back Safety and Injury Prevention Back Safety and Injury Prevention Back Safety and Injury Prevention (Spanish) First Aid: Basic First Aid: Medical Emergencies Bloodborne Pathogen Awareness Bloodborne Pathogen Awareness (Spanish) Bloodborne Pathogen Awareness Contractor Safety Electrical Safety Cold Stress Heat Stress Recognition and Prevention Hazards to Outdoor Workers Benzene Awareness Flammable Liquids Aerial Work Platforms NFPA 70E Electrical Safety in the Workplace 2015 Edition Compressed Gas Safety Crane Signaling and Communications Rigging Equipment and Inspection Emergency and Disaster Preparedness NFPA 1600 Disaster/Emergency Management Hydrogen Sulfide Mold Awareness Confined Spaces Confined Spaces (Spanish) Substance Abuse Promoting a Substance-free Workplace Ergonomics and Injury Prevention for Commercial Vehicle Operators Financial Integrity Pandemic Flu Awareness Preventing Identity Theft 7

8 Workplace Safety Emergency Action and Fire Prevention Emergency Action and Fire Prevention (Spanish) Ergonomics Industrial Fall Protection in Construction Fall Protection in Construction Spanish Fire Extinguisher Job Hazard Analysis Laboratory Safety Ladder Safety Lockout/Tagout Affected Employee Lockout/Tagout Authorized Employee Lockout/Tagout Authorized Employee (Spanish) Office Ergonomics Office Hazards Office Hazards What Supervisors Need to Know Portable Power Tool Safety Preventing Workplace Violence What Employees Need to Know Recordkeeping Injury and Illness Warehouse Safety Workplace Safety Workplace Safety for Employees Workplace Safety for Employees (Spanish) Workplace Security for Employees Workplace Violence Workplace Violence How to Prevent and Defuse for Supervisors Workplace Skills Conflict Resolution for Employees How to Manage Time Wisely A Guide for Employees Interviewing Skills for Supervisors Mastering Your Presentation Skills How to Speak in Front of People Problem Solving for Employees Workplace Safety Fire Safety and Prevention Emergency and Disaster Preparedness (Spanish) Industrial Ergonomics Fall Protection Fall Protection (Spanish) Portable Fire Extinguishers Job Hazard Analysis Laboratory Safety Ladder Safety Lockout/Tagout Lockout/Tagout for Authorized Persons Lockout/Tagout for Authorized Persons (Spanish) Office Ergonomics Office Safety Office Safety Hand and Power Tool Safety Bullying and Violence in the Workplace OSHA 300 Recordkeeping Warehouse Safety Workplace Safety Orientation Workplace Safety Orientation Workplace Safety Orientation (Spanish) Workplace Security Awareness Bullying and Violence in the Workplace Bullying and Violence in the Workplace Workplace Skills Workplace Conflict: Recognizing and Responding to Conflict Time Management: Analyzing Your Use of Time Time Management: Planning and Prioritizing Your Time Time Management: Avoiding Time Stealers Interviewing: Doing it Right Basic Presentation Skills: Planning a Presentation Basic Presentation Skills: Creating a Presentation Basic Presentation Skills: Delivering a Presentation Workplace Conflict: Strategies for Resolving Conflicts 8