Workforce Services Pre-Bid Conference

Transcription

1 Denver Office of Economic Development & Workforce Development Board present Workforce Services Pre-Bid Conference October 13, 2015

2 Today s Objectives Denise Bryant Office of Economic Development

3 Today s Objectives Understand Denver s vision, priorities, and needs Impact of the proposed workforce service delivery model Significance of collaborations and structured partnerships Understand key elements and requirements of RFPs

4 Types of Services Requested Youth Services provide services for Denver s young people between the ages of who have demonstrated need, which includes summer youth employment programming (TANF/WIOA) Comprehensive Services (One-Stop Operator) implement one-stop delivery services for TANF, low-income adult, and dislocated worker customers throughout Denver and act as the one-stop operator for the entire system Delegate Agency/Community Services local organizations who serve targeted populations (e.g. immigrants, refugees, basic skills deficient) and/or have an innovative program design to support workforce preparatory activities (e.g. bridge or pre-apprenticeship programs)

5 Youth Services Stephanie Adams Office of Children s Affairs

6 Youth Services

7 Comprehensive Services Andrea Albo Denver Human Services

8 Comprehensive Services Denver Human Services (DHS) landscape: serving every 1 in 3 among Denver s growing population across wide-ranging programs Service Delivery Transformation: Customer Centered Engagement - Holistic Service Delivery Model Outreach initiatives and Community Partnerships Data Driven Performance Management - Leveraging Technology WIOA Opportunity - Building a One-Stop Philosophy: Provides Multiple Access Points Engages Core Partners & Promotes Service Integration Supports Long-term Self-sufficiency for Individuals and Families

9 Delegate Agency/Community Services Miriam Peña Garcia Denver Office of Strategic Partnerships

10 Program Design Denise Bryant Office of Economic Development

11 Key Elements Program Design Understanding customers needs and meeting them where they are Proposals are encouraged to incorporate motivational interviewing techniques, which is a method that works on facilitation and engaging intrinsic motivation within the customer to change behavior. This method of conversing is client-centered and should lead to identifying the customers needs as well as obstacles. Orient the customers to program options and expectations Some time needs to be crafted for program orientation. This is the opportunity to ensure that customers have a good understanding of supports, expectations, and opportunities. Goal planning and associated action items Goal planning is a large aspect of the motivational interviewing practice. Although client-centered, goals should be employment-focused and measurable.

12 Key Elements Program Design Programmatic supports Not every customer will require all supports; however, proposals should incorporate a menu of offerings that provide a variety of support. Programmatic supports may include aspects like soft skill development, job-readiness training, digital and financial literacy, and conflict resolution. Suitability determination as customers navigate through multiple programmatic elements, it is critical to determine whether an aspect is suitable for the individual. Proposals should include mechanisms that demonstrate customers readiness or suitability for aspects such as training and job placement. Business-demand driven model With employment as the end goal of the associated programs, it is vital that proposals incorporate job development and placement from a business demand perspective.

13 Structured Partnerships & Community Engagement Nicole Edwards Office of Economic Development

14 Key Elements Structured Partnerships & Community Engagement Structured Partnerships & Community Engagement Foster A Holistic Talent Development Network Rocky Mountain Workforce Development Council Career and Technical Education (Perkins Act) Community Services Block Grant Colorado Workforce Development Council Indian and Native American Programs Trade Adjustment Assistance Programs Local One-Stop WIOA Adult /Youth & Wagner Peyser Service Provider (Denver Workforce System) Job Seekers Colorado Department of Health & Human Services Colorado Department of Labor & Employment Second Chance Act Programs (Ex-offenders) Denver Workforce Development Board Division of Vocational Rehabilitation Colorado Department of Education HUD Employment and Training Programs Job Corps Veteran s Services National Farm Worker Programs

15 Leverage & Pay for Performance Chiquita McGowin Office of Economic Development

16 Yes Key Elements Are Leveraged Resources Required? Leveraged resources encompasses both the traditional definition of cost sharing (match), plus other resources available to the grantee and used to accomplish grant outcomes. Two types of Match Expenditures: 1) Cash expenditures 2) In-kind contributions Non-Match Expenditures are: Additional allowable grant goods and services paid for by the grantee or sub-recipient with federal funds. Additional allowable grant goods and services paid for by the partner organization which is not a sub-recipient.

17 Key Elements Pay for Performance Contracting Less focus on inputs/outputs, more focus on outcomes/results Inputs (What we invest) Funds Personnel Equipment Outputs (What we do, who we reach) Activities Participants Outcomes (What impact we have) Short-term Medium-term Long-term

18 Data Collection & Outcomes Lisa Martinez-Templeton Office of Economic Development

19 Key Elements Data Collection and Outcomes DATA COLLECTION: STANDARDIZED DATA COLLECTION PROCEDURE Comprehensive, detailed and comparable record for each participant Regardless of Program/Funding Stream Demographic Data Participant/Family Characteristics Services Received Soft Data (e.g. qualitative surveys) PERFORMANCE OUTCOMES: FEDERALLY REQUIRED WIOA Common Measures TANF/CO Works Work Participation Rate Employment Rate Average Earnings Retention Rate MULTIPLE DATA SYSTEMS Possibility for 3 Different Systems Connecting Colorado (CC) Colorado Benefits Management System (CBMS) Internal Database ADDITIONAL OUTCOMES FOR DENVER OED Will Include Things Like: Recidivism Rate Short, Medium and Long-Term Outcomes System Effectiveness

20 Timeline Denise Bryant Office of Economic Development

21 Timeline Today Pre-bid meeting Fall 2015 RFPs released Early Q Proposals due Early Q Providers selected Q Contracts solidified and provider training and transition begins July 1, 2016 Providers formally begin service delivery

22 Denver s Vision Multiple entry points no wrong door Not processed - but heard Treat the whole person not just presenting symptom Superior customer service Everyone matters Self-sufficiency gains

23 Thank you for attending! Q & A