Competency Dictionary

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Jody Hill
5 years ago
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Competency Dictionary Competencies focus on how results are achieved rather than merely the results, and therefore serve to reinforce the desired culture of the University.

1 Competency Dictionary Competencies focus on how results are achieved rather than merely the results, and therefore serve to reinforce the desired culture of the University. Competencies bridge the gap between performance management and employee development and are an integral component of personal development plans. Core Competencies Apply to any position in the University, and serve to support its overall values and mission Communication Uses communication tools effectively to meet the needs of audience and/or situation (i.e., , phone, and other methods) Recognizes appropriate time to communicate and tailors communication style to promote successful dialogue Shares information with appropriate people in a timely manner Demonstrates awareness of and appreciation for others communication styles Openness to Change Embraces new work methods, and business process changes Responds positively to changing priorities in the work unit and/or University Seeks opportunities that promote efficiencies Overall Success in Performance of Position Responsibilities Demonstrates knowledge of job s essential duties and capacity to perform them well Makes optimum use of resources (people, time and materials) to achieve positive and timely outcomes Focuses on work activities that add value to the University and the department while seeking to eliminate work activities that do not Progress towards Institutional Diversity Goals Demonstrates respect for differing views and perspectives Actively works with Human Resources to develop recruiting pools which include under-represented populations (hiring managers only) Identifies mentoring opportunities for under-represented populations Welcomes varied styles in approach to work Works effectively with people of diverse backgrounds, cultures and organizational perspectives April 2017 Bentley University Human Resources 1

2 Willingness to Embrace Tools that Enhance Efficiency & Effectiveness Demonstrates willingness to embrace technology Learns and uses technology to increase work efficiency Develops and relies on own technical skills rather than those of others, where appropriate Targeted Competencies Apply to some positions, or to specific goals Ability to Work under Pressure Performs effectively under pressure of time and despite setbacks Continues to think in terms of feasibility and outcomes under pressure Responds sensitively in situations despite opposition Demonstrates grace under pressure, rather than seeking to blame or fault others Advisory Skills Formulates advice and/or solutions based on experience and specific expertise Influences clients in the decision-making process Elevates complex questions and problems appropriately Exercises tact and diplomacy under all circumstances Anticipates outcomes and adjusts behavior and priorities accordingly Analytical Capacity Draws distinctions between essential and tangential issues Ability to predict possible consequences of planned steps Utilizes results from a wide range of studies and/or research Demonstrates ability to place findings in overall context Recognizes inconsistencies Analyzes problems systematically Attention to Detail/Accuracy Consistently delivers an accurate and professional product Processes information without error Recognizes anomalies and thoroughly checks work Client Relationship Management Maintains appropriate level of client contact and always keeps clients informed Follows through on commitments to clients Fosters/builds mutually beneficial long-term relationships Clinical Judgment Shows ability to make decisions using critical thinking that integrates formal and experiential knowledge Questions and assesses systematically the multidimensional aspects of pain and other symptoms to gain the global grasp of a situation Collaboration & Teamwork Balances personal responsibility with interests of team and/or department April 2017 Bentley University Human Resources 2

3 Listens to other points of view and adjusts position toward achieving a group goal when appropriate Shares knowledge and expertise with others easily Supports and nurtures opportunities for collaboration and bridge building Resolves conflicts tactfully, enhancing relationships both within and outside the work unit Exhibits grace under pressure and demonstrates mutual respect Continuous Learning/Self-improvement Takes ownership of self-development and continuous learning Applies lessons learned to work activities Demonstrates the ability to be self-reflective Cultivation & Development of Relationships Leading to External Funding Sources Effectively researches current and prospective customers/donors Initiates and strengthens relationships with all constituents through a systematic cultivation plan designed to increase support for the organization long-term Acknowledges and recognizes customers/donors in a meaningful way, tailored to the individual and appropriate to Bentley s mission Decisiveness Makes decisions by taking action Commits to action assertively Oversees the full scope of decisions to be taken Dependability Maintains an excellent record of attendance/punctuality Plans and communicates absences in advance Keeps commitments Discretion/Political Astuteness Adroitly reads people and situations, and reacts appropriately Handles complex and highly sensitive interpersonal circumstances Upholds high ethical and social standards in work-related activities Puts high ethical and social standards into effect within the organization Respects and protects confidential information Initiative/Ability to Work Independently Works to remedy problems without being told by a peer or supervisor Demonstrates persistence in overcoming obstacles Sees what needs to be done in relation to defined responsibilities and does it Consistently seizes opportunities when they arise Consistently produces quality work products under minimal supervision Sees what needs to be done beyond job duties and proposes or takes action April 2017 Bentley University Human Resources 3

4 Innovation/Creativity Seeks out fresh ideas from a variety of sources Entertains and presents original solutions when discussing or presenting problems Takes risks in thinking and expresses novel ideas openly Knowledge& Understanding of Creative Technologies Uses contemporary technologies to model and visualize solutions to creative problems, even with imperfect information Utilizes technology in innovative ways Leadership Effectively balances University and division priorities; priorities demonstrate strong alignment between division and University priorities Uses performance indicators effectively to monitor progress and shares these with the Cabinet/Board Establishes strong credibility with the Cabinet/Board Enhances the credibility of the University with key constituencies and the Cabinet/Board Demonstrates objectivity and focus on what is best for the University Operates with a high degree of ethical awareness (and demonstrates an ongoing awareness of how decisions and actions are perceived from an ethical perspective) Understands and clearly communicates the impact and implications of decisions on others Makes and executes decisions that may be perceived as unpopular to others Demonstrates a willingness to put University first while maintaining an appropriate level of self care and resilience Treats people at every level of the organization with dignity and respect Managerial Effectiveness Successfully recruits and develops talent Builds organizational strength and focuses on management succession Sets clear performance goals for team members and holds people accountable for meeting those goals Works diligently to build a diverse team and to provide professional development opportunities for under-represented populations Is actively committed (guidance, feedback and opportunity) to developing employees to their next level of performance/provides challenging tasks and assignments designed to stretch and develop employees Develops performance improvement plan for employees who need improvement Readily acknowledges the contributions of others Manages emotions in all interactions Appropriately addresses sub-par performance Understands when to intervene and when to back off Exercises fiscal accountability April 2017 Bentley University Human Resources 4

5 Negotiation Successfully advocates Bentley s position with external parties Orchestrates win-win solutions Exhibits both tactical and strategic understanding during negotiation process Encourages debate and open discussion Persuasion & Influence Ability to persuade others to modify their thoughts, plans, convictions, outlooks or behavior in the desired direction Clarifies situations, provides insights into causes and connections Deals with the responses of others there and then, using his or her own arguments Recognizes resistance and/or opposition and consciously makes these part of his or her own reasoning Planning & Organizing Determines goals, priorities and time required Indicates course of action and resources needed to achieve particular goals Arranges and allocates resources Problem-solving/Intellectual Capacity Recognizes information relevant to the problem to be solved Studies, analyzes, and penetrates problems from multiple perspectives Balances complex competing factors and determines optimal direction Engages in big picture, long term thinking Makes connections between data and uses data appropriately to spark intellectual curiosity about the challenges and opportunities at hand Develops alternative solutions and indicates consequences of each Develops scenario and contingency planning Professional Expertise Maintains professional standing and ensures that all licensure requirements are satisfied Keeps up to date on professional trends through continuing education and applies this knowledge in the work environment Shares knowledge/expertise with others as appropriate Professional Image & Manner Presents self as visitor-oriented Demonstrates willingness to provide service, make visitors feel welcome and accommodates their wishes Is courteous under all circumstances Relationship Building Networks with internal and external communities in order to enhance knowledge and resource base Maintains contacts that benefit the unit, department, or University Communicates with interested parties using diplomacy and tact April 2017 Bentley University Human Resources 5

6 Demonstrates awareness of his or her own influence and how people respond to it Safety/Risk Management Understands hazards in the environment/uses protective clothing or equipment as required by job Demonstrates an understanding of applicable policies and procedures Maintains and recommends conditions that ensure a healthy and safe working environment Understands best practices for minimizing risk within area of expertise (including physical, legal, etc.) Service Orientation Demonstrates a helpful attitude to others Works with those being served to get information, assess needs, and resolve issues and concerns Responds quickly to inquiries and requests Follow through on agreed upon deliverables Anticipates and resolves concerns before they become larger issues Student Development Orientation Understands and utilizes student development theory in programs; services; and individual interactions Approaches students in a respectful and educational manner Uses assessment and best practices for continuous improvement Contributes to the field through participation in professional activities including research, presentations, and/or conference presentations April 2017 Bentley University Human Resources 6

DNA 25. Dina Sample. Talent. ABC Corp NEW 25. Copyright Target Training International, Ltd.

DNA 25. Dina Sample. Talent. ABC Corp NEW 25. Copyright Target Training International, Ltd. DNA 25 Talent ABC Corp 12-23-2015 NEW 25 Introduction Your success in any job depends on the value of your contribution to the organization. Managers, mentors and professional coaches can encourage, advise