Role Profile Senior Operations Manager, Global Finance Operations (KNect365)

Transcription

1 Role Profile Senior Operations Manager, Global Finance Operations (KNect365)

2 COMPANY OVERVIEW Informa is one of the world s leading knowledge providers. We create and deliver highly specialised information through publishing, events, training, market intelligence and expertise, providing valuable knowledge to individuals, businesses and organisations worldwide. The Academic Publishing Division publishes specialist books and journals. Operating as the Taylor & Francis Group, it is recognised internationally as one of the world s leading education publishers through its five main imprints: Taylor & Francis, Routledge, CRC Press, Garland Science and Cogent OA. It has a portfolio of more than 110,000 book titles and 2,400 journals available in both print and digital formats, across subject areas within Humanities and Social Sciences, and Science, Technology and Medicine. The Business Intelligence Division provides specialist data, intelligence and insight to businesses, helping them make better decisions, gain competitive advantage and enhance return on investment. It has a portfolio of more than 100 digital subscription products, providing critical intelligence to niche communities within five core industry verticals: Pharma & Healthcare, Finance, Maritime & Law, TMT, and Agriculture & Food. The Global Exhibitions Division organises transaction-oriented Exhibitions and trade shows, which provide buyers and sellers across different industries and communities with a powerful platform to meet face to face, build relationships and conduct business. Informa has a portfolio of over 150 Exhibitions, serving a number of core verticals, including Health & Nutrition, Beauty, Property & Construction and Pop Culture. The Knowledge & Networking Division incorporates all of the Group s training, learning, conference, advisory and congress businesses. It organises content-driven events and programmes that provide a platform for communities to meet, network and share knowledge. It runs around 3,000 conferences and training events across the globe each year, covering a range of subject areas, but with a particular focus on Life Sciences, TMT and Finance. The fifth division is Global Support, which is right at the heart of Informa. Global Support ensures the business meets our obligations, protects our assets, collaborates across divisions and ensures all operations consistently run to the highest standards. The Group Finance function along with Strategy and Business Planning, Technology, Corporate Finance, Group Treasury, Group Tax, HR, IPCo, Legal and Shared Services ensure together that all operations run consistently across the business, to the highest standards. Globally Informa has over 150 offices in more than 43 countries and employs 6,500 staff around the world. Informa PLC 2

3 GUIDING PRINCIPLES Our guiding principles represent a clear statement of what we believe in, they define our goals and provide a focus for all our activities. These principles individually may not be unique but together help to define us and help make our company easier to understand, which makes us easier to trust and consequently easier to do business with. Companies with a clear view of what they stand for have a powerful sense of purpose that helps them to perform better and last longer. These principles also help define our ethical viewpoint, which is important as a company is influenced by what it believes in. Employees are drawn to companies that share their ethos; customers and partners want to do business with people that work to similar standards and ideals. Individual businesses within Informa may have their own values, which focus on particular aspects or traits, but overall they support and contribute to the Informa Guiding Principles. They are the same throughout the world, reflecting the way we operate. They are flexible enough to adapt to different cultures whilst giving us a common, consistent approach. Commercially focused - Informa is a business and as a business we have an obligation to all our stakeholders to be as profitable as we can. We achieve this by understanding our customer s needs, evaluating our offer and identifying potential new revenue streams. This ensures our products and services deliver real value to individuals and their organisations. Acting with responsibility - We aim to be honest and fair in all we do. We treat people with respect regardless of their background, lifestyle or position. Our commitment to Corporate Responsibility reflects our recognition that our customers, people, shareholders and communities increasingly favour companies that work in a responsible and sustainable way. Excellence in all we do - We put quality first, constantly looking for better and more innovative ways to create, produce and deliver our product and services. We keep our customer in mind at all times and always try to meet and exceed their expectations by delivering the best possible results. Freedom to succeed - We give our people the space and support they need to perform their roles to the best of their ability, we encourage them to make their own decisions and be responsible for the outcomes and not be hampered by bureaucracy or consensus decision making. Informa PLC 3

4 Role Summary Senior Operations Manager (KNect365) An exciting opportunity has arisen for an Operations Manager to join the operations team within the Global Finance division at KNect 365 an Informa Business. The role will report directly to the Operations Director, Global Finance. The position of Operations Manager is one of high responsibility and accountability within the operations team. Joining a recently structure and growing team, you will lead on all of the operations management for the board range of events within the Finance series of events, along with support from the wider Global Finance operations team. The environment is busy and challenging and you have to be able to work on multiple projects at once. The successful candidate will play a lead role in contributing and shaping the look and feel of the event brand and the success of the brand; the end goal being to promote the finance events as leaders in the sector, creating and curating a series of go-to events for the communities. The position is best-suited to a creative, self-motivated and confident individual who is happy to work individually and as part of a team, who is willing to fully immerse themselves in the finance events community. The Operations Project Manager will partner with product and commercial teams. The leader events strategy will determine the vision, including the brand, audience and key products for all the events within that leader series. The Operations Manager will translate that vision, through imaginative design and innovation, commercial sense, and detailed planning and project management from concept through to execution onsite. Success will be reliant on a comprehensive knowledge of the strategic imperatives, researching the wider events market seeking innovative technology and features, mapping the customer journey to deliver impeccable customer experience and project managing each of the leader events from beginning to end with the wider team. With 15 years+ in large conferences and exhibitions, success will be dependent on clear communication, decisive decision making and ability to manage ambiguity as the team is mainly in London with strong links to New York. The Operations Manager will work closely with the Operations Director to identify the optimal structure with operational support from London and New York, embedding best practice. KNect365, an Informa business, has a clear vision and focus, investing significantly in premium, leader events globally serving the audience needs. We are very clear on our strategy, delivering digitally enhanced customer centric events. KEY RESPONSIBILITIES Create Create and design a detailed roadmap and project plan for the leader events, with clarity of expectations and deadlines for all stakeholders within the Portfolio. Strategic planning and development for the portfolio of events in partnership the Group Portfolio Director, Commercial Director and Brand Strategy Director in line with the strategic KNect 365 planning process, supported by the Operations Director, Global Finance. Create a culture and structure that reflects the customer centricity of KNect 365 leveraging digital platforms to deliver a premium service to all clients. Solely responsible for timely, accurate budgeting and forecasting of event costs within the portfolio. Partnering with the GBP and CD you will prepare and report with clear accountability, delivery of the monthly forecast. Avail of procurement partnerships delivering cost savings which may be reinvested. Detailed structure to the full event planning process, concept, implementation and delivery. Lead shaping the look and feel of the event brands, creating the leading events in the Finance community. Design Informa PLC 4

5 Deliver Lead the Finance event industry with creative and innovative solutions to space, branding and networking. Research other industries and events to identify new technologies and products for the events. Work closely with the Commercial Director and the Head of Sales to design the exhibition spaces. Work with centrally procured suppliers, to significantly improve the experience for our commercial clients and providing new inventory. Experience in architecture, building and construction of exhibitions is essential. Design innovative space and digital features for the large conferences. Work with creative design partners to deliver exceptional stage sets. Create a customer centric approach to speaker fulfillment, liaising with the content producers in the portfolio, culminating in a streamlined process prior to and at the event. Enhance the customer s perception of and differentiate us from competitors Working closely with the Operations Director, identifying the right products for audience needs for the events. Communicate the detailed delivery plan with clear accountability pre event and onsite for all stakeholders within the business, to ensure exceptional delivery onsite. Enhance the customer s perception of the finance events and differentiate us from competitors by delivering a professional on-site registration process. Footfall management with thorough walk-throughs for signage, branding and social networking. All will be adequately resourced with clarity of personal touch points and technology enabled. Accountable for all Health and Safety pre and onsite for the events in line with KNect 365 compliance. Organize debriefs post event, to continuously improve the events, and cascade to the operations teams setting future expectations. Celebrate the successes and develop resolutions for challenges experienced. meetings. EXPERIENCE REQUIRED An established track record of delivering world class events in the B2B or B2C space, conferences and exhibitions. Previously worked closely with product, marketing, commercial, sales and finance. Proven collaborative capabilities with both internal stakeholders and external partners Strong communication skills, with the ability to flex as appropriate and build strong relationships Experience of developing and delivering new ideas, even in the face of long established status quo The ability to help create and amend short and medium term strategies Strong financial and analytical skills, with a strong track record of managing and reporting finance and business plans Experience in recruiting and managing high performing individuals, motivating and empowering teams. Candidate Competencies: Ambitious, energetic, positive and inquisitive constantly looking for the upside and ways of making things better Ideas generated, able to bring ideas to the table and deliver them through. Charismatic and passionate, able to inspire the Finance team and others around them Determined and driven happy to break through barriers and challenge the status quo Naturally operate within the values of the organization acting with integrity in order to achieve organizational goals. Proactively manage all aspects of the event, someone who is happy getting their hands dirty and takes time to listen to stakeholders. To apply, please submit your CV and a detailed covering letter to Tori.Grant@KNect365.com Informa PLC 5