Competency Model. Level B. Level C Applies to: Manager Coordinator. Applies to: Assistant Vice President Assistant Dean Director

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Clara Reed
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1 Job Knowledge a. Demonstrates detailed knowledge of FIT programs, products and services in independently carrying out varied professional duties. a. Uses thorough knowledge of the range of FIT products, services and audiences to perform advanced professional functions. a. Applies a comprehensive knowledge of the work performed by FIT to plan, develop, implement and evaluate programs or operations that fulfill its mission. b. Uses specialized knowledge to develop and support systems that are aligned with departmental objectives. b. Uses knowledge of complex functions and advanced skills to plan, develop and implement programs or activities. b. Applies expert management skills and business acumen to maximize organizational performance. c. Understands and complies with general professional or technical principles and standards. c. Understands complex functions and advanced principles associated with a profession, along with general understanding of management principles. c. Understands and utilizes professional best practices and management principles to ensure achievement of organizational results. 1

2 Communications a. Effectively communicates specialized information about FIT programs, operations or services in presentations to internal or external audiences. a. Communicates with highlevel internal and external partners to promote FIT programs or services, and expand FIT s reputation and influence. a. Represents a FIT department or program as a recognized content expert within a field of specialization. b. Conceptualizes and writes original materials informing constituents of various products and services. b. Effectively communicates highly-technical or complex ideas or issues to constituents, using appropriate media and formats. b. Demonstrates a superior ability to communicate highly-complex information and to positively influence external audiences on behalf of FIT. c. Researches, analyzes and communicates specialized information and best practices to inform work planning. c. Manages communications with relevant stakeholders to build consensus around common interests. c. Ensures effective flow of information regarding strategic directions, emerging trends and external influences to internal and external audiences 2

3 Relationship Management Applies principles of good customer service and teamwork to working relationships with FIT staff and external audiences. a. Initiates contacts and effectively works with internal and external audiences in carrying out activities to advance FIT s reputation and support results. a. Builds and solidifies relationships with internal and external partners to achieve results in support of unit objectives. a. Develops strategic partnerships with senior-level internal and external contacts to set goals and integrate strategies in context of broad organizational impact and long-term needs. b. Regularly communicates with and provides guidance to internal and external partners in integrating work activities and processes. b. Successfully manages complex contacts and transactions by engaging others in work planning and activities in support of shared goals. b. Identifies, establishes, communicates and models best practices for managing work relationships that advance FIT s effectiveness. c. Proactively solicits feedback as part of quality improvement processes to evaluate program, product or service effectiveness. c. Evaluates programs, services and operations, incorporating feedback from internal and external contacts, to ensure effectiveness and quality. c. Oversees organizational evaluation and quality improvement measures that incorporate input from key internal and external partners. 3

4 Project Management a. Independently makes decisions regarding own work activities directed toward the achievement of department objectives, consistent with professional standards. a. Develops and monitors work plans, budgets and performance outcomes for an assigned area. a. Leads the development and implementation of unit or departmental strategic objectives, setting reasonable time frames and budgets that consider current and potential funding sources. b. Manages assigned projects, delegating work assignments, establishing priorities, monitoring status and reporting progress. b. Successfully manages simultaneous complex and/or multiple projects, ensuring appropriate utilization of staff, material and/or fiscal resources. b. Oversees processes to conduct background research and analysis in support of planning, and establishes appropriate methods for measuring progress and recognizing results. c. Analyzes needs and allocates resources to fulfill assigned objectives; as appropriate, analyzes and reports variance from budget. c. Effectively manages and allocates fiscal and material resources to fulfill departmental goals. c. Overall accountability for managing unit- or department-wide resources and approving necessary expenses. 4

5 Problem Solving & Decision Making a. Independently identifies, analyzes and interprets issues. a. Identifies internal and external challenges that may affect attainment of departmental results. a. Recognizes long-term challenges posed by a changing environment and takes action to ensure FIT is positioned to meet them. b. Uses general knowledge of professional standards to propose appropriate solutions to problems. b. Uses knowledge of advanced professional principles and experience to identify solutions to problems. b. Relies on expert content knowledge and management experience to resolve highly complex problems that affect large segments of the organization and external entities. c. Independently develops recommendations for enhancements to work procedures, considering potential effect on stakeholders. c. Engages internal and external partners in examining situations and building support for solutions, considering implications on programs, products or services. c. Weighs long-term business implications and develops division-wide solutions and principles that reflect FIT values, ethics and best practices. 5

6 Leadership a. Delegates work assignments and interprets standards for completing work assignments. a. Identifies and communicates objectives and standards that support achievement of departmental goals. a. Articulates a vision to guide unit or departmental planning and activities, gains commitment from stakeholders and reinforces desired results. b. Communicates constructive feedback to motivate staff, vendors and consultants to perform well. b. Monitors and guides staff, vendor or consultant performance, conducts formal reviews and recommends appropriate development activities. b. Accountable for ongoing assessment and formal evaluation of unit or departmental outcomes and individual staff performance and implements plans to enhance their effectiveness. c. Mentors co-workers to develop their capacity to perform job duties more effectively. c. Coaches subordinates to develop job skills and enhance their ability to perform more advanced professional functions. c. Coaches subordinate managers and staff to develop their professional capacity, managerial skills and desired competencies. d. Displays professional competence, commitment to professional development and active support for FIT policies and values. d. Demonstrates a management style that models openness and innovation and inspires confidence and trust. d. Establishes and reinforces a work environment consistent with FIT values, including open communication, learning, responsible risk-taking, respect and collaboration. 6

IT MANAGER - BUSINESS & TECHNOLOGY APPLICATIONS (12235) ( )

GENERAL DESCRIPTION OF WORK IT MANAGER - BUSINESS & TECHNOLOGY APPLICATIONS (12235) (31000275) Positions in this banded class are responsible for supervisory and managerial work in directing a designated