College Admissions Officer. Fixed Term to 30 th March Easton Campus ACE E597. Job Description

Transcription

1 College Admissions Officer Fixed Term to 30 th March 2018 Easton Campus ACE E597 Job Description Easton Campus, Easton, Norwich, NR9 5DX Telephone: (01603) Otley Campus, Charity Lane, Otley, Ipswich, Suffolk, IP6 9NE Telephone (01473)

2 Title: Reports to: Liaison: College Admissions Officer Head of Marketing and Admissions Curriculum and Support Teams; Students, Parents, Guardians and Carers; External partners / Specific College partnerships / Contractors; Visitors Purpose/Scope: The postholder will primarily provide initial information and guidance on the full range of courses, which are offered by the College, across both of its campuses to prospective students, parents, guardians, carers and employers. The postholder will provide accurate and up to date information and refer clients to the website as is appropriate. It is expected that the request for information from clients / current / prospective students will arrive at the College by telephone, letter, and from social media sites into the College Admissions Office. The postholder will deal with the full enquiry: booking a student on to a short course and taking payment; arranging the interview; providing further information by post / electronically. The role will involve a range of communication and administration duties, including: admissions, enrolment, enquiries and, activities to market the College and recruit students. Duties and Responsibilities The main duties are: To provide a highly efficient, customer focussed information guidance service, dealing with enquiries from all media To process all enquiries, using the appropriate technology, through to interview and subsequent confirmation of whether the applicant has a place on the appropriate course. To create targeted mail shots to groups of clients / students To liaise with Directors and Curriculum Managers to schedule student interviews To liaise with Finance to deal with course costings and to take card payments for courses. Distribution of course literature and mailings Liaison with Student Registry to ensure student / client information is correct, timely and up-to-date The maintenance and development of contact databases To carry out administrative duties as appropriate, including word processing, filing, photocopying, receiving telephone calls To follow up on any students that Do Not Turn Up (DNTU) To follow customer focused procedures appropriate to the caller and develop individually and as a team a high quality service response Page 2 of 6

3 Support and develop, alongside Student Services and Marketing the means by which the College can maximise recruitment activity internally and externally through annual activities Working with colleagues to achieve targets (for areas such as student recruitment) and achieve the College KPIs relating to student application and interview To maintain accurate records for the College Actively commit to safeguarding and promoting the welfare of all learners Promote equal opportunities across all College operations Compliance with all quality processes, policies and procedures Any other reasonable duties as required by the Principal The duties listed above are not intended to be static or all-embracing and the successful applicant will be expected to adapt to changing circumstances. Other Duties This Job Description sets out the major duties associated with this post, it is assumed that other duties of a similar level / nature undertaken within the Team are not excluded simply because they are not itemised. Duties of the post could vary from time to time as a result of new legislation, changes in technology or policy / needs of the individual student, in this event appropriate training will be provided. The post holder will be expected at all times to operate within the College s Policies, particularly in respect of: Equality and Diversity, Health & Safety, Risk Management, Financial Regulations, Safeguarding. The College has a strong commitment towards the achievement of equality of opportunity and safeguarding including promoting the welfare of all students in both service delivery and employment. The College s mission statement and strategic objectives directly support these aims. All employees are required to actively support and implement the College s Equal Opportunities Policy and Safeguarding Policy The post holder will be expected to participate in the following areas: Continued development of the College Quality System, Staff Appraisal Process, College Marketing arrangements, Continuous Professional Development, Promoting a positive image of Easton and Otley College. Page 3 of 6

4 The post-holder will be required to undertake such duties as may reasonably be expected. All members of staff are expected to be professional, co-operative and flexible within the needs of the post, the department and the college. Page 4 of 6

5 The successful candidate will require: Person Specification Person specification Essential Desirable Excellent communication skills both verbal and written, including excellent telephone manner A very strong desire to succeed in a training/education environment Knowledge of vocational qualifications Experience of working with young people aged in a paid or voluntary capacity Excellent customer service skills Qualifications IT Level 2 Working knowledge of the Microsoft Office suite Excel / Word / Access / PowerPoint Qualified to level 3 standard (A Levels or BTEC National or Equivalent) NVQ Level 3 in Information, Advice and Guidance (Or willing to work towards) Numeracy and Literacy level 2 Personal Qualities Ability to work under pressure Able to use initiative Highly motivated Ability to work effectively within a team Ability to manage own time Ability to travel independently Page 5 of 6

6 Salary and Conditions of Service Conditions of Service will be in accordance with the Easton and Otley College Support contract Salary will be 20,000 per annum, pro-rata for part time employees. Hours of duty will be 22.5 per week. The postholder will be expected to have a flexible approach to working hours. Fixed term contract up to the 30 TH March The person appointed has the right to take up the option of joining the Local Government Pension Scheme. The College will assume that this is the case unless an opt-out form is completed within the time limit allowed. Annual leave entitlement for full time staff is 33 days rising to 38 days after five full years of employment, inclusive of all bank holidays, and up to five days which the College may pre-determine. New entrants to the service are entitled to annual leave proportionate to the completed months of service in a leave year which runs from September to August. Pro-rata for part time employees. The person appointed will be subject to a period of probation of 9 months. During this time regular reviews will be undertaken and discussed with the employee. The college operates policies on equal opportunities and the employment of disabled persons. Any offer of appointment will be subject to receipt of satisfactory references, enhanced criminal record bureau check and medical clearance. The college reserves the right to amend or change the Conditions of Service of this post at any time after consultation with the employee or his representative. Application Please complete an Application Form and an Equal Opportunities form and return to hr@eastontotley.ac.uk the HR Team, Easton & Otley College, Easton Campus, Easton, Norwich, NR9 5DX. Closing date 27 th July 2017 If you require further information please do not hesitate to contact the college on (01603) Due to the volume of applications we receive we regret it is not possible to respond to individual candidates. Should you have not received an invitation to attend for interview by the 3 rd week after the closing date, please assume you have been unsuccessful. The College is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment Page 6 of 6