JOB PROFILE Volunteer Manager

Transcription

1 JOB PROFILE JOB PROFILE Volunteer Manager POST: LOCATION: REPORTING TO: RESPONSIBLE FOR: Volunteer Manager Age UK North Tyneside, Whitley Bay Centre Head of Community Services Project staff and associated volunteers as identified SALARY SCALE: Bands ( 24,117 29,363) HOURS: 30 hours PURPOSE: To support the development of the organisations Volunteer Strategy and be responsible for its delivery. The overall aim is to significantly scale-up volunteer leverage across the organisation and increase the range of activities, opportunities and support services to customers. To lead on the development of a Volunteer Led Committee which will enable volunteers to influence and shape the Volunteer Strategy, have deeper engagement with and add value to our organisation. To manage and seek sustainability for any related Project/Service; staff and resources, their development and promotion. RESPONSIBILITIES 1. Management and Planning Develop action plans in co-ordination with service delivery functions to forecast demand for volunteer services Develop outreach and communication action plans to identify prospects and recruitment goals Benchmark and develop best practice in volunteering, launching new initiatives as appropriate Work towards the advancement of our Volunteer Strategic Pathway 2020 and achieving objectives Strongly manage and support the co-ordination of the Volunteer Led Committee Manage and support the Volunteer Friendship/Social Centre working with the Volunteer Led Committee Ensure that Focus Groups are active to gather feedback and explore new ways of operation and support for Volunteers To manage the volunteer budget supporting financial projections and income generation plans including profile fundraising To support and encourage the development of Age UK Friends as defined in the Brand Partnership Agreement

2 2. Drive Business Performance Develop strong relationships within the community to foster a positive image, such that other organisations and volunteers will make Age UK North Tyneside the volunteers organisation of choice To develop and manage the Internal Employee Volunteering Scheme providing new opportunities for our employees to volunteer at partner organisations To develop and manage External Employer supported Volunteering Schemes, providing placements opportunities. To have in place volunteer frameworks that help volunteers develop their skills towards the services they are supporting Develop a skill based professional group of volunteers who can actively support multiple services Pro-actively lead on new approaches to meeting the diverse needs of older people within North Tyneside to be supported by Volunteers To motivate and inspire volunteers and employees, providing guidance, support, resources and operational disciplines to volunteers and those staff who supervise volunteers 3. Promote and Build Brand Reputation To be the custodian of volunteer care and support for the organisation ensuring exceptional standards of quality, service and training are delivered To manage, endorse and implement the Volunteer Charter Working with the Volunteer Led Committee in seeking recognized quality standards for volunteering To be an excellent ambassador and to promote and demonstrate the values and beliefs of this organisation To actively engage with local communities seeking prospective volunteers 4. Deliver High Quality People Performance Management To manage and develop high performing teams To understand and apply all areas of people performance management, delivering appraisals and committing to people development and training plans To engage, consult and create constructive two way communications with all staff within area of accountability To ensure first class staff and volunteer training programmes are in place that meets the organisations requirements ensuring that they are up-to-date with all relevant legislation and best practice Appraise and measure volunteer support to ensure service performance is positively impacted and amend and revise volunteer support as necessary To manage an effective online presence for volunteers re pre-assessment Volunteer Toolkits, in order to test their capacity towards volunteering and charitable preferences Develop working with the Volunteer Led Committee a Volunteers Speakers Bureau to utilise dedicated volunteers to represent the organisation at speaking engagements and partner events 5. Lead High Standards Within all Areas of Compliance To manage and collate data for performance and reporting purposes leveraging appropriate technologies to manage volunteer services

3 Update as appropriate the CRM and/or any other nominated organisational databases complying with Data Protection protocols To develop and maintain appropriate monitoring/documentation systems To operate with full regard for the organisation s policies/procedures, equal opportunities, health and safety and confidentiality. 6. As an Integral Member of Leadership Team To work with the Executive Team and Heads of Service to support the relationships and communications with volunteers, partner organisations, statutory agencies, the media and other organisations as relevant To undertake other related duties as may be reasonably required, which are commensurate with the post holder s skills and experience

4 Generic Responsibilities include: 1. Health & Safety To act as the Health & Safety Officer for the business area of responsibility To take responsibility for maintaining an adequate Health and Safety Management System across area of responsibility including attending a quarterly Health & Safety Working Group Meeting. 2. Policies & Procedures As a member of the leadership team, ensure that the organisation has up to date Policies and Procedures for area of responsibility, in line with new legislation or best practice Ensure that all staff and volunteers are trained in the organisation s policies and procedures, maintaining high standards of Equality and diversity 3. Risk Management To lead in own area of responsibility on assessing, managing and controlling all risks, supporting the organisation s Business Continuity arrangements and the development of Critical Incident Plans To asses and manage risk in collaboration with the Directorate and Leadership Team 4. Legal & Compliance To support the Directorate and Leadership Team to ensure that the organisations work is carried out in line with legal and contractual obligations To ensure that where appropriate the organisation takes legal or other expert advice 5. Procurement & Tendering To work with the Directorate and Leadership Team on identifying and then developing procurement and tendering opportunities To support the procurement and tendering processes by ensuring that the organisation s infrastructure and operational support services are developed and strengthened to meet the highest standards in and beyond North Tyneside 6. Strategic Development To work to develop the specific areas of own responsibility strategically in line with the organisation s strategic plan To support the Directorate Team and Leadership Team in areas of other strategic development as directed and for the benefit of the whole organisation 7. Promotion and Networking Assist the Directorate Team in building and maintaining relationships with key national, regional and local bodies concerned with service development, commissioning, good practice, standards and regulation. To promote the organisation s work and expertise so that it is well placed to take on new services and attract funding, and to represent Age UK North Tyneside. 8. Quality Assurance As a member of the Leadership Team develop, coordinate and monitor the organisations quality assurance systems, ensuring they are effectively developed, managed & embedded. To support and develop internal assessments, to monitor and measure performance against all quality systems and standards within direct areas of responsibility eg. ISO 9001.

5 PERSON SPECIFICATION QUALIFICATIONS EXPERIENCE SKILLS COMPETENCIES VALUES REQUIREMENTS Educated to degree level or equivalent Volunteer Management of appropriate related experience Professional Management Qualification-desirable Experience of the voluntary and care sector Experience of project management Experience of working in a similar role at senior level Evidence of experience and understanding of most of the disciplines contained within the Job Description Excellent communications and presentation skills To manage and organise own workload and priorities and to be able to manage others To work under pressure and as part of a team Willingness to work out of normal hours occasionally Excellent personal presentation 1. Leadership -Lead and initiate change to drive business improvement and strategic advantage 2. Team Working-Creates positive team dynamics that will improve reputation and performance 3. Problem Solving -Identifies business opportunities, creating and leading the plans to deliver success 4. Communications skills -Articulates with passion, clarity and purpose; adapting style to influence business priorities 5. Drive for Achievement-Sets stretching objectives, leads and motivates self, team and individuals to deliver. 6. Organisational Awareness-Continually promotes and builds organisation s reputation with all stakeholders 7. Personal responsibilities -Acts with integrity and fairness at all times to support an environment free from discrimination 8. Planning & Organisation-Initiates and reviews efficient processes and embeds them to remove ambiguity and improve effectiveness 9. Customer Focus-Ensures the Customer is at the heart of business strategy and decision making. Positive We welcome challenges and celebrate achievements Inclusive We involve, consult and work together Respectful We treat others as they would want to be treated Realistic We are open and truthful whilst remaining ambitious Empowering We support older people to achieve their goals Excellent We strive to excel in making a real difference