Streetsmart Financial Basics for Nonprofit Managers

Size: px
Start display at page:

Download "Streetsmart Financial Basics for Nonprofit Managers"

Transcription

1 Streetsmart Financial Basics for Nonprofit Managers Third Edition Thomas A. McLaughlin John Wiley & Sons, Inc.

2

3 Streetsmart Financial Basics for Nonprofit Managers

4

5 Streetsmart Financial Basics for Nonprofit Managers Third Edition Thomas A. McLaughlin John Wiley & Sons, Inc.

6 Copyright # 2009 by Thomas A. McLaughlin. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, , fax , or on the web at Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, , fax , or online at Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services, or technical support, please contact our Customer Care Department within the United States at , outside the United States at or fax Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our Web site at Library of Congress Cataloging-in-Publication Data: McLaughlin, Thomas A. Streetsmart financial basics for nonprofit managers/thomas A. McLaughlin. 3rd ed. p. cm. Includes index. ISBN (paper/website) 1. Nonprofit organizations Finance. 2. Nonprofit organizations Accounting. I. Title. HG M dc Printed in the United States of America

7 To Gail, Paul, and Emily

8

9 & Contents Preface Acknowledgments Note to Reader xi xv xvii PART ONE ANALYSIS 1 CHAPTER 1 Organizational Structure: Programs and Corporations 3 Types of Nonprofit Organizations 3 Structure of Nonprofit Organizations 8 Loss of Tax-Exempt Status The Monster Within 16 CHAPTER 2 Mission: Managing Your Two Bottom Lines 19 The Role of a Value System 20 The Nonprofit s Dilemma and How to Solve It 22 CHAPTER 3 Accounting as a Second Language A Nine-Point Program 25 The Entity Principle 25 Money Measurement 26 Conservatism Principle 26 The Cost Concept 28 The Materiality Principle 30 Going Concern 32 Dual Aspect 33 Realization Principle 34 Matching Principle 35 CHAPTER 4 Assets Are for Boards, Activities Are for Managers 37 Concepts versus Details 38 Boards Invest, Managers Spend 39 If It Has to Be Decided Today, It s Probably the Wrong Question 40 Boards Own the Controls, Managers Implement Them 40 vii

10 viii contents CHAPTER 5 Balance Sheets: How They Get That Way 41 Current Assets 42 Noncurrent Assets 45 Current Liabilities 47 Noncurrent Liabilities 47 Making the Balance Sheet Dance 50 Transparency, Thy Name Is IRS Form Sweeping Change 54 What to Do 55 CHAPTER 6 Financial Analysis: A Few Diagnostic Tools 67 Financial Statement Analysis for Math Phobics 68 Current Ratio 75 Days Cash 76 Days Receivables 78 Cash Flow to Total Debt 80 Debt to Net Assets 81 Total Margin 83 Operating Margin 84 Accounting Age of Plant/Equipment (or Land, Buildings, and Equipment) 85 A Footnote 86 PART TWO ACCOUNTING 89 CHAPTER 7 Nonprofit Accounting: Acknowledging the Strings Attached 91 Net Asset Categories 92 Other Provisions 93 What It All Means 93 CHAPTER 8 Cost Accounting: How Much Does It Cost? 99 A Form of Management Accounting 100 Indirect Costs 102 Certain Support Costs Get Assigned to Other Support Costs 102 Breakeven Analysis Another Use for Cost Data 106 Cost Accounting versus Cost Reporting 109 CHAPTER 9 Auditing: Choosing and Using an Auditor 111 Audit, Review, and Compilation 113 The Auditor Market 115 Getting Value from the Audit 118 Conclusion 120

11 contents ix PART THREE OPERATIONS 121 CHAPTER 10 Cash Flow Management: Why Cash Is King 123 Up the Balance Sheet 124 How Much Cash Is Enough? 134 Conclusion 139 CHAPTER 11 Capital: Why Capital Is Not a Four-Letter Word 141 The Mechanics of Capital Financing 142 The Present Value of Money 148 Sources of Capital 149 The Great Divide among Nonprofits 151 Future Access to Capital Markets 153 The Role of Net Assets 155 Strategic Capital Management 155 CHAPTER 12 Budgeting: Taming the Budget Beast 157 Playing Revenues Like a Symphony 159 Expenses 160 Indirect (General and Administrative) Costs 169 Conclusion 170 CHAPTER 13 Indirect Costs and Other Despised Items 171 Still, It s Low That Counts 172 Secret of the Indirect Cost Game 174 CHAPTER 14 Pricing: How Much Should It Cost? 179 Pricing Methodologies 182 Going the Other Way Contractual Adjustments and Subsidies 186 Pricing Strategies 187 How to Price 189 CHAPTER 15 Profit: Why and How Much? 193 Profit Defined 193 Uses of Profit 194 Profit How to Get It 202 What Can Be Done 204 CHAPTER 16 To Raise More Money, Think Cows 205 Donations 206 Bequests Cow to Charity 206 Charitable Remainder Trusts Milk to Beneficiaries, Cow to Charity 206 Pooled Income Funds Donors Put Their Cows in a Herd, Keep Rights to Milk 208

12 x contents PART FOUR CONTROL 211 CHAPTER 17 Insurance: The Maddeningly Complicated Art of Covering Your Assets 213 To Insure or Self-Insure? 215 Risk Management 216 CHAPTER 18 Internal Controls for External Goals 219 The Elements of Internal Control 221 How to Monitor the System 233 Maintaining the System 235 Conclusion 237 CHAPTER 19 Enron Spawn 239 Some Predictions 242 The New Industry of Charity Watching 244 CHAPTER 20 Management Controls: Toward Accountability for Performance 249 Management Controls Circa Beyond Management Controls in the Twenty-First Century: How to Do It 250 Messages 251 How to Prepare The CFO of the Future 252 Appendix A A Financial Management Cultural Primer 257 Appendix B Budget Bloopers 263 Appendix C Using the Web Site 267 Index 273

13 & Preface Over the past two decades the nonprofit sector has grown at an astonishing pace. Today there are more than one million nonprofit public charities and hundreds of thousands of other nonprofit entities, and they are found in every community in this country. As important, the sector is beginning to figure prominently in public conversations as an acknowledged source of innovation and solutions to various social issues, especially in areas where government at all levels was formerly more active. This trend seems likely to continue and even accelerate in the years to come. With greater prominence and more widespread acceptance come greater attention and more scrutiny. Nonprofit management is becoming a recognized specialty, and there is a growing recognition that nonprofit financial management is not just for profit financial management with a different name. The number of individuals and entities specializing in nonprofit financial management is growing as well. With this growth in numbers comes a comparable growth in the demand for sophisticated management. The problem is that few nonprofit managers have any formal training in financial management. Almost everything they know is from on-the-job training, with a liberal amount of assumptions and conventional wisdom that may or may not be helpful. In some cases, these managers can rely on native instinct and clarity of thought, but most often they simply wing it and hope for the best. Nonprofit organizations and the users and funders of their services deserve better, and they are getting it. It is not much of a stretch to say that the increased emphasis on financial management in nonprofits reflects a laudable striving for greater accountability. No longer is it enough just for one s financial records to be in order; one must be able to demonstrate good financial systems in order to meet all the other rising demands on today s nonprofit. xi

14 xii preface In my work as a nonprofit management consultant, graduate program faculty member, and nonprofit board member, I continue to find a widespread hunger for practical, immediately helpful financial information. That was the initial stimulus for this book, and it remains so today. In this volume I tend to steer away from technical compliance-related matters, for two reasons. First, others can cover financial compliance subjects better than I. And second, my vision of financial management goes far beyond simple compliance to a stage that I fervently hope will be characterized by thoughtful, creative, and persistent management actions. To support those who share my vision, I have tried to make this book as practical as possible. For example, most of my financial calculations and many examples are based on the IRS Form 990, the nonprofit tax return. By using the only common financial reporting form, I hope to bridge the gaps between different types of nonprofit organizations so that the content will work equally well for a broad audience. This third edition also contains many new items. I have added material on the proper financial roles of boards of directors ( Assets Are for Boards, Activities Are for Managers ), the Sarbanes-Oxley law, charity watchers, and many other subjects. New to this edition, I have told brief stories of nonprofit financial success (or lack thereof ) at solving common problems. I have also double-coded and cross-walked all line items from both the old and the new IRS Form 990s, recognizing that the new version starting in 2009 will mean that for many years into the future analysts and students will have to work simultaneously with both forms. In recent years I have seen a growing interest in the American nonprofit sector by people from other countries. From conversations with my consulting and academic colleagues, I know I am not alone. Foreign students and managers face the double challenge of learning financial concepts while also familiarizing themselves with cultural matters that are uniquely American. This is why I added an appendix designed to be a kind of cultural primer on practices, institutions, and policies that most Americans take for granted but that would be stumbling blocks to non-americans understanding. As with the first edition, this book is not intended to be primarily a textbook. There are hundreds of thousands of people involved with nonprofits who need to know about financial management but who don t need another textbook in their lives. It is to them that I speak through these

15 preface xiii pages. At the same time, I have been flattered that many professors and academic programs throughout the country have adopted the book for use in the classroom, and I thank them. I only hope that their students do, too. As a rookie executive director many years ago, I never dreamed that I might one day write a book that so many would find useful. Mainly, I was consumed with trying to figure out what seemed like a gargantuan task rapidly enough to avoid appearing foolish. In some very real way this book is a record of my personal journey through a sometimes confusing topic. The existence of this third edition is pleasing validation that many people have found my approach to nonprofit financial management helpful. I hope only that that will continue to be the case. Tom McLaughlin December 2008

INTERNATIONAL PROJECT MANAGEMENT:

INTERNATIONAL PROJECT MANAGEMENT: INTERNATIONAL PROJECT MANAGEMENT: LEADERSHIP IN COMPLEX ENVIRONMENTS International Project Management: Leadership in Complex Environments Copyright 2010 John Wiley & Sons, Inc. ISBN: 978-0-470-57882-7

More information

Forensic Accounting and Fraud Investigation for Non-Experts

Forensic Accounting and Fraud Investigation for Non-Experts Forensic Accounting and Fraud Investigation for Non-Experts Forensic Accounting and Fraud Investigation for Non-Experts Third Edition HOWARD SILVERSTONE MICHAEL SHEETZ STEPHEN PEDNEAULT FRANK RUDEWICZ

More information

Sarbanes-Oxley and the New Internal Auditing Rules

Sarbanes-Oxley and the New Internal Auditing Rules Sarbanes-Oxley and the New Internal Auditing Rules ROBERT R. MOELLER John Wiley & Sons, Inc. Sarbanes-Oxley and the New Internal Auditing Rules Sarbanes-Oxley and the New Internal Auditing Rules ROBERT

More information

Commonsense Talent Management

Commonsense Talent Management Commonsense Talent Management Commonsense Talent Management USING STRATEGIC HUMAN RESOURCES TO IMPROVE COMPANY PERFORMANCE Steven T. Hunt Copyright 2014 by John Wiley & Sons, Inc. All rights reserved.

More information

Sarbanes-Oxley Internal Controls

Sarbanes-Oxley Internal Controls Sarbanes-Oxley Internal Controls Effective Auditing with AS5, CobiT, and ITIL ROBERT R. MOELLER John Wiley & Sons, Inc. Sarbanes-Oxley Internal Controls Sarbanes-Oxley Internal Controls Effective Auditing

More information

t e g y s t r a i m p l e m e n t a t i o n M E N TA L L A N G U A G M O D E L S S T O R Y M A P S S O C I A L M E D I A

t e g y s t r a i m p l e m e n t a t i o n M E N TA L L A N G U A G M O D E L S S T O R Y M A P S S O C I A L M E D I A D E S I G N V I S U A L T H I N K I N G L A N G U A G V I R T U A L W O R K S O C I A L M E D I A s t r a M E E T t e g y V I S U A L I N G S R T U P S C O L L A B O R AT I O N S T O R Y M A P S M O D

More information

Diagnosing and Changing Organizational Culture

Diagnosing and Changing Organizational Culture Diagnosing and Changing Organizational Culture To download PDFs of the OCAI (Organizational Culture Assessment Instrument) and the MSAI (Management Skills Assessment Instrument) please go to www.josseybass.com/go/cameron.

More information

Managing Exports Navigating the Complex Rules, Controls, Barriers, and Laws Frank Reynolds

Managing Exports Navigating the Complex Rules, Controls, Barriers, and Laws Frank Reynolds Managing Exports Navigating the Complex Rules, Controls, Barriers, and Laws Frank Reynolds JOHN WILEY & SONS, INC. Managing Exports Managing Exports Navigating the Complex Rules, Controls, Barriers,

More information

OPERATIONAL REVIEW WORKBOOK Case Studies, Forms, and Exercises Rob Reider John Wiley & Sons, Inc. New York Chichester Weinheim Brisbane Toronto Singap

OPERATIONAL REVIEW WORKBOOK Case Studies, Forms, and Exercises Rob Reider John Wiley & Sons, Inc. New York Chichester Weinheim Brisbane Toronto Singap OPERATIONAL REVIEW WORKBOOK Case Studies, Forms, and Exercises Rob Reider John Wiley & Sons, Inc. New York Chichester Weinheim Brisbane Toronto Singapore OPERATIONAL REVIEW WORKBOOK OPERATIONAL REVIEW

More information

GETTING STARTED IN PERSONAL AND EXECUTIVE COACHING

GETTING STARTED IN PERSONAL AND EXECUTIVE COACHING GETTING STARTED IN PERSONAL AND EXECUTIVE COACHING How to Create a Thriving Coaching Practice Stephen G. Fairley Chris E. Stout John Wiley & Sons, Inc. GETTING STARTED IN PERSONAL AND EXECUTIVE COACHING

More information

How to Estimate with. RSMeans Data

How to Estimate with. RSMeans Data How to Estimate with RSMeans Data How to Estimate with RSMeans Data Basic Skills for Building Construction Fourth Edition RSMeans and Saleh A. Mubarak, Ph.D. Barbara Balboni, Technical Editor RSMeans

More information

The Executive Director s GUIDE

The Executive Director s GUIDE JOSSEY-BASS NONPROFIT GUIDEBOOK S E R I E S The Executive Director s GUIDE TO THRIVING AS A NONPROFIT LEADER SECOND EDITION SECOND EDITION MIM CARLSON MARGARET DONOHOE The Executive Director s Guide to

More information

The Procurement and Supply Manager s Desk Reference

The Procurement and Supply Manager s Desk Reference The Procurement and Supply Manager s Desk Reference The Procurement and Supply Manager s Desk Reference Second Edition FRED SOLLISH, MS JOHN SEMANIK, MBA John Wiley & Sons, Inc. Copyright 2012 by John

More information

JOHN BASCHAB JON PIOT

JOHN BASCHAB JON PIOT T H E PROFESSIONAL SERVICES FIRM BIBLE JOHN BASCHAB JON PIOT John Wiley & Sons, Inc. T H E PROFESSIONAL SERVICES FIRM BIBLE T H E PROFESSIONAL SERVICES FIRM BIBLE JOHN BASCHAB JON PIOT John Wiley & Sons,

More information

Accounts Payable Best Practices Mary S. Schaeffer Executive Editor IOMA s Report on Managing Accounts Payable Co-creator The Accounts Payable Certification Programs John Wiley & Sons, Inc. Accounts Payable

More information

COMPLYING WITH. SECTION 404 A Guide for Small Publicly Held Companies SARBANES- OXLEY LYNFORD GRAHAM

COMPLYING WITH. SECTION 404 A Guide for Small Publicly Held Companies SARBANES- OXLEY LYNFORD GRAHAM COMPLYING WITH SARBANES- OXLEY SECTION 404 A Guide for Small Publicly Held Companies LYNFORD GRAHAM Complying with Sarbanes-Oxley Section 404 Complying with Sarbanes-Oxley Section 404 A Guide for Small

More information

BEST PRACTICES IN PLANNING AND PERFORMANCE MANAGEMENT RADICALLY RETHINKING MANAGEMENT FOR A VOLATILE WORLD. Third Edition. David A. J.

BEST PRACTICES IN PLANNING AND PERFORMANCE MANAGEMENT RADICALLY RETHINKING MANAGEMENT FOR A VOLATILE WORLD. Third Edition. David A. J. BEST PRACTICES IN PLANNING AND PERFORMANCE MANAGEMENT RADICALLY RETHINKING MANAGEMENT FOR A VOLATILE WORLD Third Edition David A. J. Axson Best Practices in Planning and Performance Management Best Practices

More information

Sarbanes-Oxley. Guide for Finance and Information Technology Professionals SANJAY ANAND. John Wiley & Sons, Inc.

Sarbanes-Oxley. Guide for Finance and Information Technology Professionals SANJAY ANAND. John Wiley & Sons, Inc. Sarbanes-Oxley Guide for Finance and Information Technology Professionals SANJAY ANAND John Wiley & Sons, Inc. Sarbanes-Oxley Guide for Finance and Information Technology Professionals Sarbanes-Oxley

More information

MANAGEMENT ACCOUNTING BEST PRACTICES

MANAGEMENT ACCOUNTING BEST PRACTICES MANAGEMENT ACCOUNTING BEST PRACTICES A Guide for the Professional Accountant STEVEN M. BRAGG John Wiley & Sons, Inc. Management Accounting Best Practices A Guide for the Professional Accountant MANAGEMENT

More information

CORPORATE FINANCE WORKBOOK

CORPORATE FINANCE WORKBOOK CORPORATE FINANCE WORKBOOK CFA Institute is the premier association for investment professionals around the world, with over 101,000 members in 134 countries. Since 1963 the organization has developed

More information

STRATEGIC MARKETING FOR HEALTH CARE ORGANIZATIONS

STRATEGIC MARKETING FOR HEALTH CARE ORGANIZATIONS STRATEGIC MARKETING FOR HEALTH CARE ORGANIZATIONS Building a Customer-Driven Health System PHILIP KOTLER, JOEL SHALOWITZ, AND ROBERT J. STEVENS STRATEGIC MARKETING FOR HEALTH CARE ORGANIZATIONS STRATEGIC

More information

For more information on any of the above titles, please visit

For more information on any of the above titles, please visit ESSENTIALS of XBRL Financial Reporting in the 21st Century Bryan Bergeron John Wiley & Sons, Inc. ESSENTIALS of XBRL Essentials Series The Essentials Series was created for busy business advisory and

More information

Executive Compensation Best Practices

Executive Compensation Best Practices Executive Compensation Best Practices Frederick D. Lipman Steven E. Hall John Wiley & Sons, Inc. Executive Compensation Best Practices Executive Compensation Best Practices Frederick D. Lipman Steven

More information

John Wiley & Sons, Inc.

John Wiley & Sons, Inc. Corporate Fraud Case Studies in Detection and Prevention JOHN D. O GARA John Wiley & Sons, Inc. Corporate Fraud Corporate Fraud Case Studies in Detection and Prevention JOHN D. O GARA John Wiley & Sons,

More information

MANAGEMENT OF TECHNOLOGY

MANAGEMENT OF TECHNOLOGY MANAGEMENT OF TECHNOLOGY MANAGEMENT OF TECHNOLOGY Managing Effectively in Technology-Intensive Organizations Hans J. Thamhain This book is printed on acid-free paper. Copyright 2005 by John Wiley & Sons,

More information

Bridge Design and Evaluation

Bridge Design and Evaluation Bridge Design and Evaluation Bridge Design and Evaluation LRFD and LRFR Gongkang Fu John Wiley & Sons, Inc. Cover Design: Michael Rutkowski Cover Photograph: Courtesy of Alamy Creativity/Alamy This book

More information

Credit Risk Scorecards

Credit Risk Scorecards Credit Risk Scorecards Developing and Implementing Intelligent Credit Scoring Naeem Siddiqi John Wiley & Sons, Inc. Additional praise for Credit Risk Scorecards... An essential book for anyone interested

More information

STAGING TO SELL THE SECRET TO SELLING HOMES IN A DOWN MARKET BARB SCHWARZ SOLD SOLD SOLD THE INVENTOR OF HOME STAGING

STAGING TO SELL THE SECRET TO SELLING HOMES IN A DOWN MARKET BARB SCHWARZ SOLD SOLD SOLD THE INVENTOR OF HOME STAGING STAGING TO SELL THE SECRET TO SELLING HOMES IN A DOWN MARKET SOLD SOLD SOLD BARB SCHWARZ THE INVENTOR OF HOME STAGING STAGING TO SELL STAGING TO SELL The Secret to Selling Homes in a Down Market BARB

More information

LIFE CYCLE RELIABILITY ENGINEERING

LIFE CYCLE RELIABILITY ENGINEERING LIFE CYCLE RELIABILITY ENGINEERING Life Cycle Reliability Engineering. Guangbin Yang Copyright 2007 John Wiley &Sons, Inc. ISBN: 978-0-471-71529-0 LIFE CYCLE RELIABILITY ENGINEERING Guangbin Yang Ford

More information

marketing 3.0 PHILIP KOTLER From Products to Customers to the Human Spirit JOHN WILEY & SONS, INC.

marketing 3.0 PHILIP KOTLER From Products to Customers to the Human Spirit JOHN WILEY & SONS, INC. marketing 3.0 marketing 3.0 From Products to Customers to the Human Spirit PHILIP KOTLER HERMAWAN KARTAJAYA IWAN SETIAWAN JOHN WILEY & SONS, INC. Copyright C by 2010 by Philip Kotler, Hermawan Kartajaya,

More information

STRUCTURAL STABILITY OF STEEL: CONCEPTS AND APPLICATIONS FOR STRUCTURAL ENGINEERS

STRUCTURAL STABILITY OF STEEL: CONCEPTS AND APPLICATIONS FOR STRUCTURAL ENGINEERS STRUCTURAL STABILITY OF STEEL: CONCEPTS AND APPLICATIONS FOR STRUCTURAL ENGINEERS Structural Stability of Steel: Concepts and Applications for Structural Engineers Theodore V. Galambos Andrea E. Surovek

More information

Civil Engineer s Handbook of Professional Practice

Civil Engineer s Handbook of Professional Practice Civil Engineer s Handbook of Professional Practice Civil Engineer s Handbook of Professional Practice Karen Lee Hansen and Kent E. Zenobia John Wiley & Sons, Inc. This book is printed on acid-free paper.

More information

SOFTWARE EVOLUTION AND MAINTENANCE

SOFTWARE EVOLUTION AND MAINTENANCE SOFTWARE EVOLUTION AND MAINTENANCE A PRACTITIONER S APPROACH PRIYADARSHI TRIPATHY KSHIRASAGAR NAIK SOFTWARE EVOLUTION AND MAINTENANCE SOFTWARE EVOLUTION AND MAINTENANCE A Practitioner s Approach PRIYADARSHI

More information

About This Book. Why is this topic important? What can you achieve with this book? How is this book organized?

About This Book. Why is this topic important? What can you achieve with this book? How is this book organized? About This Book Why is this topic important? Trainers sometimes fail to ask enough questions or the right question prior to designing, redesigning, or presenting a training program as the solution to a

More information

Governance, Risk Management, and Compliance

Governance, Risk Management, and Compliance Additional praise for Governance, Risk Management, and Compliance It Can t Happen to Us Avoiding Corporate Disaster While Driving Success In this complex and perilous global marketplace, it is vital that

More information

ENTERPRISE PERFORMANCE MANAGEMENT DONE RIGHT

ENTERPRISE PERFORMANCE MANAGEMENT DONE RIGHT ENTERPRISE PERFORMANCE MANAGEMENT DONE RIGHT ENTERPRISE PERFORMANCE MANAGEMENT DONE RIGHT AN OPERATING SYSTEM FOR YOUR ORGANIZATION Ron Dimon Copyright 2013 by John Wiley & Sons, Inc. All rights reserved.

More information

How to Be an Investment Banker

How to Be an Investment Banker How to Be an Investment Banker Founded in 1807, John Wiley & Sons is the oldest independent publishing company in the United States. With offices in North America, Europe, Australia and Asia, Wiley is

More information

Troubleshooting the Sequencing Batch Reactor

Troubleshooting the Sequencing Batch Reactor Troubleshooting the Sequencing Batch Reactor Illustrations by Brittany Lytle A John Wiley & Sons, Inc., Publication Troubleshooting the Sequencing Batch Reactor WASTEWATER MICROBIOLOGY SERIES Editor Nitrification

More information

Business Intelligence Competency Centers A Team Approach to Maximizing Competitive Advantage

Business Intelligence Competency Centers A Team Approach to Maximizing Competitive Advantage Business Intelligence Competency Centers A Team Approach to Maximizing Competitive Advantage Gloria J. Miller Dagmar Bräutigam Stefanie V. Gerlach John Wiley & Sons, Inc. Business Intelligence Competency

More information

Scrivener Publishing 100 Cummings Center, Suite 541J Beverly, MA

Scrivener Publishing 100 Cummings Center, Suite 541J Beverly, MA Biofuels Production Scrivener Publishing 100 Cummings Center, Suite 541J Beverly, MA 01915-6106 Publishers at Scrivener Martin Scrivener (martin@scrivenerpublishing.com) Phillip Carmical (pcarmical@scrivenerpublishing.com)

More information

ECONOMICS FOR INVESTMENT DECISION MAKERS WORKBOOK

ECONOMICS FOR INVESTMENT DECISION MAKERS WORKBOOK ECONOMICS FOR INVESTMENT DECISION MAKERS WORKBOOK CFA Institute is the premier association for investment professionals around the world, with over 117,000 members in 134 countries. Since 1963 the organization

More information

Frequently Asked Questions

Frequently Asked Questions K O U Z E S P O S N E R THE LEADERSHIP CHALLE NGE VALUES CARDS Frequently Asked Questions JAMES M. KOUZES AND BARRY Z. POSNER, WITH JO BELL AND RENEE HARNESS i Copyright 2010 by James M. Kouzes & Barry

More information

JOHN WILEY & SONS, INC.

JOHN WILEY & SONS, INC. Consultation Skills for Mental Health Professionals Richard W. Sears John R. Rudisill Carrie Mason-Sears JOHN WILEY & SONS, INC. Consultation Skills for Mental Health Professionals Consultation Skills

More information

Leadership for the Common Good

Leadership for the Common Good Leadership for the Common Good Tackling Public Problems in a Shared-Power World Second Edition Barbara C. Crosby John M. Bryson Leadership for the Common Good Leadership for the Common Good Tackling

More information

Project Management. Budgeting, Tracking, and Repor ting. Costs and Prof itability second edition

Project Management. Budgeting, Tracking, and Repor ting. Costs and Prof itability second edition Praise for Project Management Accounting Project Management in relation to a company s mission, objectives, and strategy Project Management in an agile business Coverage of agile Project Management as

More information

A Guide to Creating a Successful Algorithmic Trading Strategy

A Guide to Creating a Successful Algorithmic Trading Strategy A Guide to Creating a Successful Algorithmic Trading Strategy The Wiley Trading series features books by traders who have survived the market s ever changing temperament and have prospered some by reinventing

More information

EDGAR H. SCHEIN A N D R E V I S E D E D I T I O N N E W

EDGAR H. SCHEIN A N D R E V I S E D E D I T I O N N E W EDGAR H. SCHEIN THE CORPORATE CULTURE SURVIVAL GUIDE A N D R E V I S E D E D I T I O N N E W The Corporate Culture Survival Guide Join Us at Josseybass.com Register at www.josseybass.com/email for more

More information

Organizational Consulting How to Be an Effective Internal Change Agent

Organizational Consulting How to Be an Effective Internal Change Agent Organizational Consulting How to Be an Effective Internal Change Agent Alan Weiss, PhD John Wiley & Sons, Inc. Organizational Consulting Also by Alan Weiss THE ULTIMATE CONSULTANT SERIES Life Balance:

More information

Becoming a Strategic Leader

Becoming a Strategic Leader Becoming a Strategic Leader Join us at josseybass.com Becoming a Strategic Leader Your Role in Your Organization s Enduring Success Second Edition Richard L. Hughes Katherine Colarelli Beatty David L.

More information

Fraud and Fraud Detection

Fraud and Fraud Detection Fraud and Fraud Detection The Wiley Corporate F&A series provides information, tools, and insights to corporate professionals responsible for issues affecting the profitability of their company, from accounting

More information

The. Rational. Project Manager A THINKING TEAM S GUIDE TO GETTING WORK DONE. Andrew Longman Jim Mullins KEPNER-TREGOE, INC. John Wiley & Sons, Inc.

The. Rational. Project Manager A THINKING TEAM S GUIDE TO GETTING WORK DONE. Andrew Longman Jim Mullins KEPNER-TREGOE, INC. John Wiley & Sons, Inc. The Rational Project Manager A THINKING TEAM S GUIDE TO GETTING WORK DONE Andrew Longman Jim Mullins KEPNER-TREGOE, INC. John Wiley & Sons, Inc. The Rational Project Manager The Rational Project Manager

More information

What Works ffirs 12 July 2012; 10:12:55

What Works ffirs 12 July 2012; 10:12:55 What Works What Works Robert Cornish Wil Seabrook John Wiley & Sons, Inc. Copyright 2012 by Robert Cornish. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously

More information

MANAGING AND LEADING SOFTWARE PROJECTS RICHARD E. (DICK) FAIRLEY A JOHN WILEY & SONS, INC., PUBLICATION

MANAGING AND LEADING SOFTWARE PROJECTS RICHARD E. (DICK) FAIRLEY A JOHN WILEY & SONS, INC., PUBLICATION MANAGING AND LEADING SOFTWARE PROJECTS RICHARD E. (DICK) FAIRLEY A JOHN WILEY & SONS, INC., PUBLICATION MANAGING AND LEADING SOFTWARE PROJECTS Press Operating Committee Chair Linda Shafer former Director,

More information

ORGANIZATIONAL PSYCHOLOGY

ORGANIZATIONAL PSYCHOLOGY ORGANIZATIONAL PSYCHOLOGY ORGANIZATIONAL PSYCHOLOGY A SCIENTIST-PRACTITIONER APPROACH Third Edition Steve M. Jex and Thomas W. Britt Cover image: istock.com/tntemerson Cover design: Wiley This book is

More information

DESIGN OF WATER SUPPLY PIPE NETWORKS

DESIGN OF WATER SUPPLY PIPE NETWORKS DESIGN OF WATER SUPPLY PIPE NETWORKS DESIGN OF WATER SUPPLY PIPE NETWORKS Prabhata K. Swamee Ashok K. Sharma Copyright # 2008 by John Wiley & Sons, Inc. All rights reserved Published by John Wiley & Sons,

More information

Enterprise Risk Management

Enterprise Risk Management Enterprise Risk Management Join Us at Josseybass.como Register at www.josseybass.com/email for more information on our publications, authors, and to receive special offers. Enterprise Risk Management A

More information

THE SARBANES-OXLEY SECTION 404 IMPLEMENTATION TOOLKIT

THE SARBANES-OXLEY SECTION 404 IMPLEMENTATION TOOLKIT THE SARBANES-OXLEY SECTION 404 IMPLEMENTATION TOOLKIT Practice Aids for Managers and Auditors MICHAEL RAMOS John Wiley & Sons, Inc. THE SARBANES-OXLEY SECTION 404 IMPLEMENTATION TOOLKIT THE SARBANES-OXLEY

More information

WELDING METALLURGY AND WELDABILITY OF NICKEL-BASE ALLOYS

WELDING METALLURGY AND WELDABILITY OF NICKEL-BASE ALLOYS WELDING METALLURGY AND WELDABILITY OF NICKEL-BASE ALLOYS John N. DuPont John C. Lippold Samuel D. Kiser A JOHN WILEY & SONS, INC., PUBLICATION WELDING METALLURGY AND WELDABILITY OF NICKEL-BASE ALLOYS

More information

WELDING METALLURGY SECOND EDITION Sindo Kou Professor and Chair Department of Materials Science and Engineering University of Wisconsin A JOHN WILEY & SONS, INC., PUBLICATION WELDING METALLURGY SECOND

More information

SUPPLY CHAIN MANAGEMENT. Best Practices. Second Edition. David Blanchard

SUPPLY CHAIN MANAGEMENT. Best Practices. Second Edition. David Blanchard SUPPLY CHAIN MANAGEMENT Best Practices Second Edition David Blanchard Supply Chain Management Best Practices Supply Chain Management Best Practices Second Edition DAVID BLANCHARD John Wiley & Sons, Inc.

More information

Enterprise Risk Management

Enterprise Risk Management Enterprise Risk Management A Methodology for Achieving Strategic Objectives Gregory Monahan John Wiley & Sons, Inc. Enterprise Risk Management Enterprise Risk Management A Methodology for Achieving Strategic

More information

INTEGRATION OF ALTERNATIVE SOURCES OF ENERGY

INTEGRATION OF ALTERNATIVE SOURCES OF ENERGY INTEGRATION OF ALTERNATIVE SOURCES OF ENERGY FELIX A. FARRET M. GODOY SIMÕES A JOHN WILEY & SONS, INC., PUBLICATION INTEGRATION OF ALTERNATIVE SOURCES OF ENERGY INTEGRATION OF ALTERNATIVE SOURCES OF

More information

e m ot i o n a l i n t e l l i g e n c e skills assessment EISA Fr e q u e n t l y Steven J. Stein Derek Mann Peter Papadogiannis Wendy Gordon

e m ot i o n a l i n t e l l i g e n c e skills assessment EISA Fr e q u e n t l y Steven J. Stein Derek Mann Peter Papadogiannis Wendy Gordon e m ot i o n a l i n t e l l i g e n c e skills assessment EISA sa gence M e nt» Fr e q u e n t l y Asked Questions Steven J. Stein Derek Mann Peter Papadogiannis Wendy Gordon Copyright 2010 by Multi-Health

More information

Managing the Unexpected

Managing the Unexpected Managing the Unexpected Managing the Unexpected Sustained Performance in a Complex World Third Edition Karl E. Weick Kathleen M. Sutcliffe Cover image: istock.com / ImageGap Cover design: Wiley Copyright

More information

KEN SCHWABER and JEFF SUTHERLAND

KEN SCHWABER and JEFF SUTHERLAND KEN SCHWABER and JEFF SUTHERLAND John Wiley & Sons, Inc. Copyright # 2012 by Ken Schwaber and Jeff Sutherland. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published

More information

Service-Oriented Architecture

Service-Oriented Architecture Executive s Guide to Service-Oriented Architecture ERIC A. MARKS MICHAEL BELL John Wiley & Sons, Inc. Executive s Guide to Service-Oriented Architecture ERIC A. MARKS MICHAEL BELL John Wiley & Sons, Inc.

More information

P1: OTA/XYZ P2: ABC JWBT502-fm JWBT502-Bern May 5, :14 Printer Name: To Come INVESTING IN ENERGY i

P1: OTA/XYZ P2: ABC JWBT502-fm JWBT502-Bern May 5, :14 Printer Name: To Come INVESTING IN ENERGY i INVESTING IN ENERGY Since 1996, Bloomberg Press has published books for financial professionals on investing, economics, and policy affecting investors. Titles are written by leading practitioners and

More information

DATA MINING AND BUSINESS ANALYTICS WITH R

DATA MINING AND BUSINESS ANALYTICS WITH R DATA MINING AND BUSINESS ANALYTICS WITH R DATA MINING AND BUSINESS ANALYTICS WITH R Johannes Ledolter Department of Management Sciences Tippie College of Business University of Iowa Iowa City, Iowa Copyright

More information

ERP: Making It Happen

ERP: Making It Happen ERP: Making It Happen The Implementers Guide to Success with Enterprise Resource Planning Thomas F. Wallace Michael H. Kremzar John Wiley & Sons, Inc. New York Chichester Weinheim Brisbane Singapore Toronto

More information

STRATEGIC PLANNING FOR PUBLIC AND NONPROFIT ORGANIZATIONS

STRATEGIC PLANNING FOR PUBLIC AND NONPROFIT ORGANIZATIONS Y STRATEGIC PLANNING FOR PUBLIC AND NONPROFIT ORGANIZATIONS A Guide to Strengthening and Sustaining Organizational Achievement THIRD EDITION John M. Bryson More Praise for Bryson s Strategic Planning

More information

For Joan Abbott. and

For Joan Abbott. and Published in 2017 by AMC NPO Solutions A Soco Sales Training Pte Ltd brand 170-422 Richards Street Vancouver, BC Canada V6B 2Z4 www.amcnposolutions.com Copyright 2017 by Tom Abbott. All rights reserved.

More information

ENGINEERING INNOVATIVE PRODUCTS

ENGINEERING INNOVATIVE PRODUCTS ENGINEERING INNOVATIVE PRODUCTS ENGINEERING INNOVATIVE PRODUCTS A PRACTICAL EXPERIENCE Edited by Roger Woods Karen Rafferty Julian Murphy School of Electronics, Electrical Engineering and Computer Science,

More information

THE TRAINER S BALANCED SCORECARD. Ajay M. Pangarkar Teresa Kirkwood. Foreword by Dr. David Norton

THE TRAINER S BALANCED SCORECARD. Ajay M. Pangarkar Teresa Kirkwood. Foreword by Dr. David Norton Essential resources for training and HR professionals THE TRAINER S Ajay M. Pangarkar Teresa Kirkwood Foreword by Dr. David Norton BALANCED SCORECARD A Complete Resource for Linking LEARNING to ORGANIZATIONAL

More information

S TRUCTURAL W OOD D ESIGN

S TRUCTURAL W OOD D ESIGN S TRUCTURAL W OOD D ESIGN Structural Wood Design: A Practice-Oriented Approach Using the ASD Method. Abi Aghayere and Jason Vigil Copyright 2007 John Wiley & Sons, Inc. S TRUCTURAL W OOD D ESIGN A PRACTICE-ORIENTED

More information

ESOP Workbook. Robert A. Frisch. The Ultimate Instrument in Succession Planning. Second Edition. John Wiley & Sons, Inc.

ESOP Workbook. Robert A. Frisch. The Ultimate Instrument in Succession Planning. Second Edition. John Wiley & Sons, Inc. ESOP Workbook The Ultimate Instrument in Succession Planning Second Edition Robert A. Frisch John Wiley & Sons, Inc. ESOP Workbook ESOP Workbook The Ultimate Instrument in Succession Planning Second

More information

COUPLED BIOLUMINESCENT ASSAYS

COUPLED BIOLUMINESCENT ASSAYS COUPLED BIOLUMINESCENT ASSAYS Methods, Evaluations, and Applications MICHAEL J. COREY A John Wiley & Sons, Inc., Publication COUPLED BIOLUMINESCENT ASSAYS COUPLED BIOLUMINESCENT ASSAYS Methods, Evaluations,

More information

THROUGHPUT ACCOUNTING

THROUGHPUT ACCOUNTING THROUGHPUT ACCOUNTING A GUIDE TO CONSTRAINT MANAGEMENT STEVEN M. BRAGG JOHN WILEY &SONS, INC. THROUGHPUT ACCOUNTING A GUIDE TO CONSTRAINT MANAGEMENT THROUGHPUT ACCOUNTING A GUIDE TO CONSTRAINT MANAGEMENT

More information

Communication and Implementation Sustaining the Practice

Communication and Implementation Sustaining the Practice Communication and Implementation Sustaining the Practice Jack J. Phillips, Ph.D. Wendi Friedman Tush, M.B.A. About This Book Why This Book Is Important Communication and Implementation: Sustaining the

More information

bridging the leadership divide

bridging the leadership divide frequently asked questions bridging the leadership divide Building High-Performance Leadership Relationships Across Generations Ron A. Carucci, Josh Epperson, and Lela Tepavac Copyright 2010 by Ron Carucci,

More information

EFFECTIVE INTERPERSONAL AND TEAM COMMUNICATION SKILLS FOR ENGINEERS

EFFECTIVE INTERPERSONAL AND TEAM COMMUNICATION SKILLS FOR ENGINEERS EFFECTIVE INTERPERSONAL AND TEAM COMMUNICATION SKILLS FOR ENGINEERS IEEE Press 445 Hoes Lane Piscataway, NJ 08854 IEEE Press Editorial Board 2012 John Anderson, Editor in Chief Ramesh Abhari George W.

More information

John Wiley & Sons, Inc.

John Wiley & Sons, Inc. John Wiley & Sons, Inc. Copyright 2012 byken Schwaber and Jeff Sutherland. All rightsreserved. Published by John Wiley& Sons, Inc., Hoboken, NewJersey. Published simultaneouslyin Canada. No part of this

More information

A PROJECT MANAGER S BOOK OF FORMS. Second Edition

A PROJECT MANAGER S BOOK OF FORMS. Second Edition A PROJECT MANAGER S BOOK OF FORMS Second Edition A PROJECT MANAGER S BOOK OF FORMS Second Edition A Companion to the PMBOK Guide, Fifth Edition Cynthia Stackpole Snyder Cover Design: John Wiley & Sons,

More information

Cash Flow Analysis and Forecasting

Cash Flow Analysis and Forecasting Cash Flow Analysis and Forecasting For other titles in the Wiley Finance series please see www.wiley.com/finance Cash Flow Analysis and Forecasting The Definitive Guide to Understanding and Using Published

More information

The Competitive Advantage

The Competitive Advantage Business Process outsourcing The Competitive Advantage RICK L. CLICK THOMAS N. DUENING John Wiley & Sons, Inc. Business Process outsourcing Business Process outsourcing The Competitive Advantage RICK

More information

The Five. MOST IMPORTANT Questions. You Will Ever Ask About Your Organization

The Five. MOST IMPORTANT Questions. You Will Ever Ask About Your Organization 5 AN INSPIRING TOOL FOR ORGANIZATIONS AND THE PEOPLE WHO LEAD THEM The Five MOST IMPORTANT Questions You Will Ever Ask About Your Organization Peter F. Drucker Jim Collins, Philip Kotler, James Kouzes,

More information

project management metrics, kpis, and dashboards

project management metrics, kpis, and dashboards project management metrics, kpis, and dashboards PROJECT MANAGEMENT METRICS, KPIs, AND DASHBOARDS A Guide to Measuring and Monitoring Project Performance Third Edition Harold Kerzner, Ph.D. Sr. Executive

More information

Cover image: Sarah Chung Cover & Book design: Sarah Chung, Idea Couture This book is printed on acid-free paper. Copyright 2013 by Idris Mootee. All rights reserved. Published by John Wiley & Sons, Inc.,

More information

The Evaluation and Optimization of Trading Strategies

The Evaluation and Optimization of Trading Strategies The Evaluation and Optimization of Trading Strategies Second Edition ROBERT PARDO John Wiley & Sons, Inc. Additional Praise for The Evaluation and Optimization of Trading Strategies The decisive step

More information

DRUG SAFETY EVALUATION

DRUG SAFETY EVALUATION DRUG SAFETY EVALUATION DRUG SAFETY EVALUATION SHAYNE C. GAD A John Wiley & Sons, Inc., Publication This book is printed on acid-free paper. Copyright # 2002 by John Wiley and Sons, Inc., New York. All

More information

Warren Bennis Daniel Goleman James O Toole. with Patricia Ward Biederman TRANSPARENCY. How Leaders Create a Culture of Candor

Warren Bennis Daniel Goleman James O Toole. with Patricia Ward Biederman TRANSPARENCY. How Leaders Create a Culture of Candor Warren Bennis Daniel Goleman James O Toole with Patricia Ward Biederman TRANSPARENCY How Leaders Create a Culture of Candor TRANSPARENCY Warren Bennis Daniel Goleman James O Toole with Patricia Ward

More information

Motivational Marketing

Motivational Marketing Motivational Marketing How to Effectively Motivate Your Prospects to Buy Now, Buy More, and Tell Their Friends Too! Robert Imbriale John Wiley & Sons, Inc. Motivational Marketing Motivational Marketing

More information

Join the p2p.wrox.com. Wrox Programmer to Programmer. Beginning. SharePoint Development. Steve Fox

Join the p2p.wrox.com. Wrox Programmer to Programmer. Beginning. SharePoint Development. Steve Fox Join the discussion @ p2p.wrox.com Wrox Programmer to Programmer Beginning SharePoint 2010 Development Steve Fox Programmer to Programmer Get more out of wrox.com Interact Take an active role online by

More information

Using Excel for Business

Using Excel for Business Using Excel for Business Analysis The Wiley Finance series contains books written specifically for finance and investment professionals as well as sophisticated individual investors and their financial

More information

Financial Management

Financial Management Financial Management PUBLISHED BY IAITAM Publishing, LLC 1137 State Route 43 Suffield, Ohio 44260 Copyright 2008 by IAITAM Publishing, LLC All rights reserved. No part of the contents of this book may

More information

ESSENTIALS. ESSENTIALS of Technical Analysis for Financial Markets. James Chen. Praise for ESSENTIALS OF TECHNICAL ANALYSIS FOR FINANCIAL MARKETS

ESSENTIALS. ESSENTIALS of Technical Analysis for Financial Markets. James Chen. Praise for ESSENTIALS OF TECHNICAL ANALYSIS FOR FINANCIAL MARKETS Chen Investments & Securities Praise for ESSENTIALS OF TECHNICAL ANALYSIS FOR FINANCIAL MARKETS Wiley s Essentials Series promises need-to-have fundamentals for professionals. With James Chen s new book,

More information

Boost Your Confidence In A Day

Boost Your Confidence In A Day Boost Your Confidence In A Day FOR DUMmIES by Kate Burton and Brinley Platts A John Wiley and Sons, Ltd, Publication Boost Your Confidence In A Day For Dummies Published by John Wiley & Sons, Ltd The Atrium

More information

WHAT S THE SECRET? World-Class. To Providing a. Customer Experience. John R. DiJulius III. John Wiley & Sons, Inc.

WHAT S THE SECRET? World-Class. To Providing a. Customer Experience. John R. DiJulius III. John Wiley & Sons, Inc. WHAT S THE SECRET? To Providing a World-Class Customer Experience John R. DiJulius III John Wiley & Sons, Inc. WHAT S THE SECRET? To Providing a World-Class Customer Experience John R. DiJulius III John

More information

WELDING INSPECTION TECHNOLOGY

WELDING INSPECTION TECHNOLOGY WELDING INSPECTION TECHNOLOGY FIFTH EDITION 2008 Published by American Welding Society Education Department Education Services WELDING INSPECTION TECHNOLOGY DISCLAIMER The American Welding Society, Inc.

More information

Pattern, Price & Time

Pattern, Price & Time (continued from front flap) Praise for After the first edition of Pattern, Price & Time was published, Hyerczyk received criticism that he was holding back on Gann s secrets. This couldn t be further from

More information

Environmentally Conscious Materials Handling

Environmentally Conscious Materials Handling Environmentally Conscious Materials Handling Environmentally Conscious Materials Handling Edited by Myer Kutz 2009 John Wiley & Sons, Inc. ISBN: 978-0-470-17070-0 Environmentally Conscious Materials Handling

More information