Develops systems and methods to enhance the information flow between neighborhoods and city departments.

Transcription

1 CITY OF BOULDER invites applications for the position of: Neighborhood Liaison An Equal Opportunity Employer POSTING START DATE: 12/19/14 12:00 AM POSTING END DATE: 01/25/15 11:59 PM SALARY: $84, $128, Annually POSITION END DATE: WORK SCHEDULE: JOB TYPE: Full-Time LOCATION: Municipal Building, 1777 Broadway, Boulder OVERALL JOB OBJECTIVE: Under general supervision of the Assistant City Manager, develops and coordinates the city s neighborhood program, including communication/outreach activities, enhanced collaborative relationships with neighborhoods, and providing leadership within the organization on neighborhood engagement processes. This position is responsible for specifically assigned projects that require experience in administration as well as the ability to interact with a variety of staff and the public. It includes policy analysis and recommendations, report preparation, project coordination and other related duties as required to improve neighborhood engagement and resilience. DUTIES & RESPONSIBILITIES: 1. Develops and coordinates a neighborhood program in collaboration with a city-wide team to improve communication, outreach, and support to neighborhoods. Develops systems and methods to enhance the information flow between neighborhoods and city departments. Assists neighborhood groups in forming or maintaining neighborhood associations. Meets with neighborhood residents, leaders, and community groups to identify needs and available resources, which may include developing and administering a neighborhood grants program. Assists with training in neighborhood support activities, including grant writing and leadership development. Schedules and implements an annual neighborhood workshop and other engagement activities. 2. Works collaboratively with a city-wide team to develop a systems approach for neighborhood outreach of key city priorities and other initiatives, utilizing existing outreach channels and developing and implementing innovative engagement strategies to increase awareness of current city services and operations.

2 Synthesizes communications from multiple departments into a single cohesive neighborhood engagement platform. Distributes information through multiple channels, including a neighborhood-focused website. Develops innovative new models of engagement and outreach in order to further strengthen the connection between neighborhoods and the City of Boulder. Manages data tracking systems for neighborhood engagement and makes recommendations on how to analyze the impact and effectiveness of neighborhood engagement across the city. Creates mechanisms for internal and external evaluation of the City of Boulder and its engagement initiatives. 3. Develops successful and positive relationships with neighborhoods and a city-wide team to provide effective communication and coordinate service delivery. Develops collaborative relationships with neighborhoods and a city-wide team. Coordinates with a city-wide team to plan and develop programs and activities to address neighborhood economic, social, resilience and improvement needs; and/or improve coordination of existing services. Remains involved and informed of key city priorities and other initiatives and works to keep neighborhoods informed and involved. Coordinates the activities of a city-wide team in an effort to help integrate communication and the delivery of city services to neighborhoods. Provides leadership within the city while working with neighborhoods or other interest groups in a responsive, flexible manner. 4. Works collaboratively with a city-wide team on being proactive and responsive to neighborhood issues. Acts as a liaison to and point of contact for neighborhoods and the City Manager s office on neighborhood issues and concerns. Researches and follows up on complaints and concerns, and collaboratively facilitates and liaises between city staff and individuals and/or neighborhoods to resolve conflicts and issues. 5. Attends and participates in professional group meetings as a representative of the City Manager s Office. Remains abreast of changes and updates to relevant regulations and laws as well as new trends and innovations. Serves as an advisor to the City Manager and Assistant City Manager to help develop successful and positive relationships with the community, including providing advice and developing strategies for handling specific situations and coordinating effective communication, customer service, and engagement activities. Represents the City Manager s Office at meetings, various State and National level neighborhood organizations; provides information regarding the City s neighborhood program to local and state entities upon request. Prepares and delivers clear, concise, and informative public presentations to the City Council, various commissions, outside agencies, neighborhood groups, and state and national boards and committees as necessary.

3 6. Performs related duties as required to meet the needs of the City. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies. Generally, duties and responsibilities are listed from most to least critical or time consuming. The City of Boulder is a smoke and tobacco free workplace. CITY VISION AND VALUES: The City of Boulder is committed to service excellence for an inspired future and the following values: Customer service - We are dedicated to exceeding the expectations of our community and our co-workers by demonstrating consistent and professional service with a solution-oriented approach. Respect - We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity. Integrity - We are stewards of the public s trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility. Collaboration - We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results. Innovation - We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others in order to deliver leading edge service. KEY CHARACTERISTICS: Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. 1. Skill in: Planning, coordinating and implementing community programs and activities. Developing new initiatives and working with service providers to plan and coordinate services. Establishing and maintaining good working relationships with the staff and public. Working with community representatives to identify and address local needs and making effective use of community resources. Interpreting, organizing, coordinating and executing assignments, projects and

4 2. Ability to: programs. Using social media for community engagement and outreach and use of computers and related software applications. Work well with individuals from a variety of different backgrounds and experience, including community leaders, residents, service providers, local officials, elected representatives, and staff. Develop innovative solutions to improve existing methods and processes. Create own leads that can translate into and result in opportunities for relationship building. Prioritize and address complex situations effectively. Communicate in a positive, diplomatic and sensitive manner. Anticipate issues and effectively initiate timely responses. 3. Demonstrated experience with: Program development and implementation including logistics and planning. Establishing and maintaining effective, collaborative and collegial working relationships. Group facilitation, conflict resolution and negotiation. Excellent organization, communication, writing and time management skills. Good communications and engagement practice, including how to translate practice into innovative and effective solutions. ORGANIZATIONAL STRUCTURE: (1) TITLE OF IMMEDIATE SUPERVISOR: Assistant City Manager (2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: Not applicable. QUALIFICATIONS: REQUIRED MINIMUM QUALIFICATIONS: Graduation from an accredited four-year college or university with major coursework in Public Administration, Public Policy, Communications or related field and at least (5) years progressively responsible experience in community outreach or neighborhood engagement programs or equivalent. Experience utilizing a variety of tools to foster community engagement. Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment. Excellent written and verbal communication skills with the ability to effectively communicate and interact in a positive and cooperative manner with all levels of staff within the city and the community. Proven ability to maintain positive community contacts and relationships, exercise discretion and sound judgment, and to interact knowledgeably, professionally, and diplomatically with a diverse staff and public. Demonstrated ability to negotiate and facilitate stressful situations in a positive manner, along with excellent leadership and planning skills and the ability to multi-task and prioritize. Ability to communicate

5 controversial issues effectively, both verbally and in writing. Experience handling confidential or sensitive information. Demonstrated experience in project management. Demonstrated ability to use social media, computing software, including word processing and data base programs. Willingness to work evenings and weekends, as needed. Requires a valid driver s license. Must have and maintain acceptable criminal and motor vehicle records. DESIRED QUALIFICATIONS In addition to the required minimum qualifications: Masters Degree from an accredited college or university with major coursework in Public Administration, Public Policy, Communications or related field. Extensive community outreach/liaison experience working for municipal government. Experience developing innovative solutions to help deliver best in class services to an engaged population. Experience coordinating cross functional teams in order to coordinate municipal outreach and engagement efforts. Experience as a trainer/mediator or interagency liaison in planning, local government or community work. Experience handling confidential or sensitive information. SUPPLEMENTAL INFORMATION: WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. The City of Boulder is a smoke and tobacco free workplace. Machines and equipment used include, but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, calculators and copy/fax machines. ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Note: The above description is illustrative only. It is not meant to be all-inclusive. APPLICATIONS MAY BE FILED ONLINE AT: OUR OFFICE IS LOCATED AT: 3065 Center Green Drive Boulder, CO Job # NEIGHBORHOOD LIAISON BB An Equal Opportunity Employer Neighborhood Liaison Supplemental Questionnaire * 1. Have you graduated from an accredited four-year college or university with major coursework in Public Administration, Public Policy, Communications or related field and at least (5) years progressively responsible experience in community outreach or neighborhood engagement programs or equivalent? Yes

6 No * 2. Did you submit a cover letter detailing your community engagement experience (1 page maximum) and a resume? Yes No * Required Question