Elko County Human Services Employment Opportunity Announcement

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Martina Holmes
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1 Position opens: July 16, 2018 Elko County Human Services Employment Opportunity Announcement POSITION: Child Support Caseworker District Attorney s Office SALARY: Step 1 - $ Step 2 - $ Step 3 - $ APPLICATION DEADLINE: Position will remain open until filled. First application review will be conducted July 27. The Child Support Division is transitioning through an exciting time and is recruiting for a self-motivated, team player who is willing to learn and grow into a leadership position. The Child Support Caseworker performs duties involved in assisting clients in the collection of child support and medical insurance payments; initiates appropriate administrative and legal procedures to maintain compliance with court orders as set forth in Nevada Revised Statutes, Federal Regulations, State Child Support Manual, and state and office policies and procedures. Presents case facts with Family Court Master and District Court Judges. Communicates in person, by telephone or in writing; and performs related duties as required. Successful candidate will be required to pass a fingerprint based criminal background check. 100% PERS Retirement Minimal Fee for Employee Health, Vision, Dental and Life Insurance Obtain an application and full job description at Elko County Human Services 540 Court St, Suite 105 (Physical Address) 571 Idaho St. (Mailing Address) Elko, NV (775) phone (775) fax Elko County is an Equal Opportunity Provider and Employer In compliance with applicable laws, reasonable accommodations may be provided for qualified individuals with a disability who require and request such accommodations.

ELKO COUNTY HUMAN SERVICES 571 Idaho Street Elko, NV 89801 775.738.4375 775.738.5984 (fax) Job Code: 19101 Date Est.: Last Rev.

collection of child support and medical insurance payments; initiates appropriate administrative and legal procedures to maintain compliance with court orders as set forth in Nevada Revised Statutes,

2 ELKO COUNTY HUMAN SERVICES 571 Idaho Street Elko, NV (fax) Job Code: Date Est.: Last Rev.: 03/2017 FLSA: Non-Exempt Probation: 6 Months CHILD SUPPORT CASE WORKER DEFINITION Under direct supervision of the Child Support Program Manager, performs duties involved in assisting clients in the collection of child support and medical insurance payments; initiates appropriate administrative and legal procedures to maintain compliance with court orders as set forth in Nevada Revised Statutes, Federal Regulations, State Child Support Manual, and state and office policies and procedures. Presents case facts with Family Court Master and District Court Judges. Communicates in person, by telephone or in writing; and performs related duties as required. Normal business hours Monday Friday 8:00 a.m. 5:00 p.m. DISTINGUISHING CHARACTERISTICS This position differs from the Child Support Program Manager in that it is not required to act as liaison between State and Federal Offices and it also does not act in a supervisory capacity for the Child Support Enforcement Division. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the District Attorney, Chief Deputy District Attorney and / or Office Manager and direct supervision from the Child Support Program Manager. EXAMPLES OF DUTIES The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Keep Child Support Coordinator / Supervisor informed of work status and critical issues. Set up and keep accurate case files and computer records of all assigned case activities. Research and accurately execute enforcement procedures for child support within time frames as provided by Nevada Revised Statute, Federal Regulations, State Child Support Manual and state and office policies and procedures. Investigate and interview clients concerning payment or non-payment of child support, spousal support, medical expenses, and / or medical insurance coverage. Review and understand child support applications. Reading, understanding, applying and explaining technical laws and legal procedures. Analyzing information and situations using sound independent judgment to make

3 decisions and determine appropriate courses of action, including legal action. Prepare precise legal pleadings, orders, arrears worksheets, and letters. Negotiate payment amounts on delinquent child support with obligors and the court. Coordinate DNA testing with Lab Corp and all parties. Attend court hearings and present case facts before the Family Court Master and District Court Judges. Attend various meetings, conferences, and workshops as requested which may include travel. Backup other child support staff and receptionist. Comply with Elko County Policies, Federal Regulations, Nevada Revised Statute, State Child Support Manual and state and office policies and procedures. Participate in community outreach programs. QUALIFICATIONS KNOWLEDGE OF: Nevada Revised Statutes and Federal Regulations as they apply to child support. Basic principles of mathematics and accounting techniques. Legal documents, legal terminology and court procedures. Techniques for dealing with a variety of individuals from various backgrounds, in person and over the telephone. Computers, word processing programs, internet, , and various office equipment. AS400 to retrieve closed child support legacy case data and to view other county agency information. Related outside agencies and the appropriate persons to contact concerning child support or problems unrelated to child support, i.e., welfare office for state aide, Child & Family Services for abused and neglected children, in state and out of state law enforcement agencies for service of summons. ABILITY TO: Effectively communicates in person or on the telephone with clients and outside agencies concerning all aspects of child support. Understand and follow oral and written instructions. Apply child support guidelines and enforcement procedures as determined by Nevada Revised Statute, Federal Regulations, State Child Support Manual and state and office policies and procedures on all assigned cases. Accurately completes work in a timely manner to meet established time frames.

4 Calculate accurately the amounts owed in accordance with various court orders, including but not limited to interest and penalties owed on past due amounts. Interview clients concerning payment and non-payment of child support. Listen and persuade non-paying parents to reach acceptable payment schedules. Request and review appropriate paperwork that may be needed. Prepare and understand various correspondence and legal documents in a manner that is accurate, acceptable, and understandable to clients, other agencies and the courts. Present child support cases in a court setting and communicate effectively with the court and other parties. Prepare case summaries of cases for use during court hearings. Work under pressure daily with constant interruptions and deal with clients who may be angry, upset, or abusive. Resolve conflict situations, gaining cooperation through discussion and persuasion. Exercise good judgment, flexibility and sensitivity in response to changing situation and needs. Maintain confidentiality of sensitive data and information. Be a self starter; organized; multi-task; work as a team player and independently. Provide backup for other child support staff and receptionist. Type accurately with speed. Minimum of 40 words per minute. Operate a computer for word processing and retrieving case information. Operate calculator to calculate amounts due. Send and receive office s and to retrieve / research information on the internet and various websites. Understand and explain child support programs and policies to various organizations, agencies and to the public. EXPERIENCE AND EDUCATION High school diploma or equivalent. To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. LICENSES OR CERTIFICATES Must have valid Nevada driver s license. MACHINES / TOOLS / EQUIPMENT Personal Computer with word processing and database software. Copy machines Calculator.

5 Typewriter. Network printers. Postage machine. Multi-line telephone system. Fax machine. OTHER REQUIREMENTS Must be bondable. Must be able to obtain a Notary Certificate in the State of Nevada. Must have a valid Nevada driver s license. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office setting in a cubical like fashion or enclosed office space. Handeye coordination is necessary to operate computers and various pieces of office equipment. While performing the duties of this job, the employee is frequently required to communicate with co-workers and the general public; sit; use hands to finger, handle, feel or operate objects or controls, and reach with hands and arms. The employee is occasionally required to stand or walk. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a potentially violent, traumatic, highly charged emotional environment. Position functions indoors in an office type environment where most work is performed at a desk. Position may require occasional travel by car to carry out deliveries or pick up material. Working environment is generally clean with some exposure to conditions such as dust, fumes, noise, or odors. Frequent interruptions to planned work activities occur. The noise level in the work environment is usually moderate.

Elko County Human Services Employment Opportunity Announcement

Position opens: July 16, 2018 Elko County Human Services Employment Opportunity Announcement POSITION: Receptionist/Assistant Caseworker District Attorney s Office Criminal & Child Support Divisions SALARY: