Level 5 Diploma in Probation Practice ( )

Transcription

1 Level 5 Diploma in Probation Practice ( ) Qualification handbook for centres 500/8984/5 July 2010 Version 1.1

2 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management, which provides management qualifications, learning materials and membership services), City & Guilds NPTC (which offers land-based qualifications and membership services), City & Guilds HAB (the Hospitality Awarding Body), and City & Guilds Centre for Skills Development. City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on our website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions (which can be found on our website) also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available from our website or from our Publications Sales department, using the contact details shown below. Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0) F +44 (0) centresupport@cityandguilds.com Level 5 Diploma in Probation Practice Version 1.1

3 Level 5 Diploma in Probation Practice ( ) Qualification handbook for centres July 2010 Version Level 5 Diploma in Probation Practice Version 1.1 3

4 City & Guilds Skills for a brighter future Level 5 Diploma in Probation Practice Version 1.1

5 Contents 1 Introduction to the qualification Qualification Structures Differences between NOMS, NDAQ and Walled Garden National Qualifications Database structure NOMS Probation Qualifications Framework structure Diploma in Probation Practice Level City and Guilds (Walled Garden) structure Opportunities for progression Qualification support materials 13 2 Centre requirements Resource requirements Candidate entry requirements 15 3 Course design and delivery Initial assessment and induction Recommended delivery strategies 16 4 Assessment General guidance regarding assessment of this qualification (including simulation) Summary of assessment methods Time constraints Recording forms 18 5 Units 19 Unit 035 Equality and diversity (AA1) 20 Unit 036 Communicate effectively with people (AB1) 26 Unit 037 Contribute to the improvement of team working (AC1) 30 Unit 038 Develop and sustain effective working with staff from other agencies (AD1) 34 Unit 039 Maintain and develop your own knowledge, skills and competence (AE1) 38 Unit 040 Represent the agency in courts and at formal hearings (DA2) 41 Unit 041 Process information relating to individuals offending behaviour (EA2) 45 Unit 042 Assess individuals offending behaviour and prepare reports (EA3) 51 Unit 043 Plan, supervise, enforce and review sentences in the community (EB2) 57 Unit 044 Promote and reinforce pro-social behaviour during relationships with individuals(ec7) 64 Unit 045 Plan, monitor and review integrated interventions and support to address the offending behaviour of individuals (ED1) 68 Unit 046 Enable individuals to understand and address their difficulties (GB3) 73 Unit 047 Develop risk management plans that address the threat of serious harm posed by individuals (GC3) 77 Unit 048 Manage abusive and aggressive behaviour (GC7) 82 Unit 049 Recognise indications of substance misuse and refer individuals to specialists (GE1) 87 Unit 050 Assess and act upon immediate risk of danger to substance users (GE2) 92 Appendix 1 Sources of general information Level 5 Diploma in Probation Practice Version 1.1 5

6 City & Guilds Skills for a brighter future Level 5 Diploma in Probation Practice Version 1.1

7 1 Introduction to the qualification This document contains the information that centres need to offer the following qualification: Qualification title and level Level 5 Diploma in Probation Practice] City & Guilds qualification number Qualification accreditation number 500/8984/5 Last registration date 31/05/2013 Last certification date 31/05/2016 This qualification is intended for those training to become Probation Officers. 1.1 Qualification Structures Differences between NOMS, NDAQ and Walled Garden Assessment Centres should take note that the structure for this qualification is presented differently on the National Database of Accredited Qualifications (NDAQ) to the structure set out in the NOMS Probation Qualifications Regulatory Framework and also the structure presented on the City & Guilds Walled Garden. The reason for this difference is that there are rules concerning the presentation of qualification structures which apply when we are seeking accreditation for our qualifications and also when presenting qualifications on City & Guilds systems. Please be reassured that this does not interfere with the structure of the original qualification which is set out in the Probation Qualifications Framework.. For the purposes of comparison I have reproduced the structure set out on NDAQ, the NOMS original qualification structure and also the qualification structure set out on City & Guilds Walled Garden in order that you can make comparisons for the purposes of funding and registration/certification. 1.2 National Qualifications Database structure A - Mandatory Credit Value required: Minimum 26. M/601/ Communicate effectively with people M/601/ Develop risk management plans that address the threat of serious harm posed by individuals J/601/ Develop and sustain effective working with staff from other agencies M/601/ Assess individuals offending behaviour and prepare reports T/601/ Plan, supervise, enforce and review sentences in the community F/601/ Equality and diversity B - Optional Credit Value required: Minimum 3. K/601/ Promote and reinforce pro-social behaviour during relationships with individuals K/601/ Recognise indications of substance misuse and refer individuals to specialists Level 5 Diploma in Probation Practice Version 1.1 7

8 D/601/ Enable individuals to understand and address their difficulties C - Optional Credit Value required: Minimum 17. A/601/ Manage abusive and aggressive behaviour J/601/ Assess and act upon immediate risk of danger to substance users K/601/ Contribute to the improvement of team working R/601/ Maintain and develop your own knowledge, skills and competence H/601/ Process information relating to individuals offending behaviour K/601/ Promote and reinforce pro-social behaviour during relationships with individuals K/601/ Plan, monitor and review integrated interventions and support to address the offending behaviour of individuals J/601/ Represent the agency in courts and at formal hearings K/601/ Recognise indications of substance misuse and refer individuals to specialists D/601/ Enable individuals to understand and address their difficulties Level 5 Diploma in Probation Practice Version 1.1

9 1.3 NOMS Probation Qualifications Framework structure Diploma in Probation Practice Level 5 EA2 vi GB3 v EA3 iv iii GC3 GE1 AE1 ii GC4 i GE2 AC1 ED1 DA2 GC7 AA1 GE1 AD1 EB2 AB1 EC7 i Diversity iii Tactical skills v Supporting individuals ii Risk, protecting individuals iv Communication,Information vi Technical skills Level 5 Diploma in Probation Practice Version 1.1 9

10 Key Twelve units to be selected according to Rules of Combination Total credits will be a minimum of 46 credits Those units which are not in bold are optional units. Six optional units are to be selected Those in bold are mandatory units (M) The six mandatory units must be selected At least one unit must be selected from each skills set. Diversity Credit Level AA1 Promote equality and value diversity (M) 6 4 GC7 Risk, Protect individuals Contribute to the prevention and management of abusive and aggressive behaviour 4 5 GC3 Assess and manage high risk of harm (L6 M) 5 6 GE2 Assess and act upon immediate risk of danger to substance users 4 5 Tactical skills AC1 Contribute to the quality of team working 3 5 AD1 Develop and sustain effective working with staff in other agencies (M) 3 5 AE1 Maintain and develop your own knowledge, skills and competence 3 5 Communication, information AB1 Communicate effectively with people (M) 3 5 EA2 Process information relating to individuals offending behaviour 4 5 Support Individuals EC7 Reinforce positive behavioural goals during relationships with 4 5 individuals GB3 Enable individuals to understand and address their difficulties 3 5 GE1 Recognise indications of substance misuse and refer individuals to specialists 3 5 Technical Skills DA2 Represent the agency in courts and formal hearings 4 5 EA3 Assess individuals offending behaviour and prepare reports (L6 M) 5 6 ED1 Plan, monitor and review integrated packages of interventions and support to address individuals offending behaviour Level 5 Diploma in Probation Practice Version 1.1

11 EB2 Plan, supervise, enforce and review sentences in the community (L6 M) City and Guilds (Walled Garden) structure Rules for achievement of qualification 26 credits from ( , 038, , 047) Plus minimum 3 credits from (044, 046, 049) Plus minimum 17 credits from (037, , , ) Level 5 Diploma in Probation Practice Version

12 City & Guilds Catalogue No Probation No Title Skills Set 035 AA1 Equality and diversity Diversity 036 AB1 Communicate effectively with people Communication, information 037 AC1 Contribute to the improvement of team working 038 AD1 Develop and sustain effective working with staff from other agencies Contribute to the quality of team working Tactical skills 039 AE1 Maintain and develop your own knowledge, skills and competence Tactical skills 040 DA2 Represent the agency in courts and at formal hearings Technical Skills 041 EA2 Process information relating to individuals offending behaviour Communication, information 042 EA3 Assess individuals offending behaviour and prepare reports Technical Skills 043 EB2 Plan, supervise, enforce and review sentences in the community Technical Skills 044 EC7 Promote and reinforce pro-social behaviour during relationships with individuals Support Individuals 045 ED1 Plan, monitor and review integrated interventions and support to address the offending behaviour of individuals 046 GB3 Enable individuals to understand and address their difficulties Technical Skills Support Individuals 047 GC3 Develop risk management plans that address the threat of serious harm posed by individuals Risk, Protect individuals Level 5 Diploma in Probation Practice Version 1.1

13 048 GC7 Manage abusive and aggressive behaviour Risk, Protect individuals 049 GE1 Recognise indications of substance misuse and refer individuals to specialists Support Individuals 050 GE2 Assess and act upon immediate risk of danger to substance users Risk, Protect individuals 1.5 Opportunities for progression There is a wide variety of qualifications that candidates can progress onto after completing this qualification. For further information please visit the City and Guilds website at Qualification support materials City & Guilds also provides the following publications and resources specifically for this qualification: Description Community & Society Guidance updates fast track approval forms/generic fast track approval form How to access City and Guilds website City and Guilds website Level 5 Diploma in Probation Practice Version

14 2 Centre requirements This section outlines the approval processes for Centres to offer this qualification and any resources that Centres will need in place to offer the qualifications including qualification-specific requirements for Centre staff. Centres already offering City & Guilds qualifications in this subject area Centres approved to offer the qualification Level 3 and 4 NVQs in Community Justice: Work with Offending Behaviour may apply for approval for the new Level 3 and 5 Diploma in Probation Practice using the fast track approval form, available from the City & Guilds website. Centres may apply to offer the new qualification[s] using the fast track form providing there have been no changes to the way the qualifications are delivered, and if they meet all of the approval criteria specified in the fast track form guidance notes. Fast track approval is available for 12 months from the launch of the qualification. After this time, the qualification is subject to the standard Qualification Approval Process. It is the centre s responsibility to check that fast track approval is still current at the time of application. 2.1 Resource requirements Assessors and internal verifiers The following information is taken from Assessment Strategy for Community Justice competence based qualifications in the QCF by Skills for Justice, March This document contains the overarching principles of the assessment of these qualifications within the QCF. NB: Assessment Centres who deliver this qualification to probation practitioners and learners under Service Level Agreements with Probation Trusts or other Providers of Probation Services will also be governed by the Probation Qualifications Regulatory Framework and specifically the Vocational Qualifications Code of Practice This is additional to the awarding body requirements and is owned and imposed by the National Offender Management Service and not City and Guilds..This document may be viewed by clicking on one of the following links" html Assessors All assessors must: 1. be qualified as an Assessor (A1) or have been trained to assess through a programme that meets the requirements of the Assessor training authorised and monitored by an Awarding Organisation (although not necessarily leading to A1). Where Centres use trained assessors they must provide evidence of the training undertaken to Awarding Organisations. 2. have the role of assessor identified within their role profile, where assessment forms part of an individual s role Level 5 Diploma in Probation Practice Version 1.1

15 3. be occupationally competent in the unit they are assessing. This means that each assessor must, according to current sector practice, be competent in the functions covered by the units they are assessing. They will have gained their occupational competence working within the Justice Sector or within an appropriate occupational sector. They are not required to occupy a position in the organisation more senior than that of the candidate they are assessing. Centres must be alert to the risks that all such arrangements could present and ensure that sufficient quality controls are in place through the internal verification process to minimise the possibility of collusion between candidates and assessors. Assessors must be able to demonstrate consistent application of the skills and the current supporting knowledge and understanding in the context of a recent role directly related to the units they are assessing as a practitioner, trainer or manager. 4. be familiar with the units that relate to the qualification and must be able to interpret and make judgements on current working practices and technologies within the area of work 5. maintain their occupational competence by either actively engaging in continuous professional development activities or by performing the operational role as part of their regular responsibilities in order to keep up-to-date with developments relating to the changes taking place in the Justice sector. Internal verifiers All Internal verifiers must: 1. be either qualified as a Verifier (V1) or have been trained to perform the function of verification through a programme that meets the requirements of any V1 training authorised and monitored by an Awarding Organisation (although not necessarily leading to V1). Where Centres use trained Verifiers, they must provide evidence of the training undertaken to Awarding Organisations 2. be occupationally knowledgeable across the range of units for which they are responsible prior to commencing the role. Due to the risk critical nature of the work and the legal implications of the assessment process, Internal Verifiers must understand the nature and context of the assessors work and that of their candidates. IVs must also sample the assessment process and resolve differences and conflicts on assessment decisions. 3. ensure that assessment has been carried out by persons who are occupationally competent within the area they are assessing. 4. maintain their occupational knowledge by actively engaging in continuous professional development activities in order to keep up-to-date with developments relating to the changes taking place in the Justice sector. 5. have an appropriate induction to qualifications and the standards that they are verifying provided to them by the Centre, and have access to ongoing training and updating on current issues relevant to these qualifications. Information on the induction and continuing professional development of internal verifiers must be made available to the external verifier. Continuing professional development (CPD) Centres are expected to support their staff in ensuring that their knowledge remains current of the occupational area and of best practice in delivery, mentoring, training, assessment and verification, and that it takes account of any national or legislative developments. 2.2 Candidate entry requirements Candidates should not be entered for a qualification of the same type, content and level as that of a qualification they already hold. Age restrictions This qualification is not approved for use by candidates under the age of 18, and City & Guilds cannot accept any registrations for candidates in this age group Level 5 Diploma in Probation Practice Version

16 3 Course design and delivery 3.1 Initial assessment and induction Centres will need to make an initial assessment of each candidate prior to the start of their programme to ensure they are entered for an appropriate type and level of qualification. The initial assessment should identify: any specific training needs the candidate has, and the support and guidance they may require when working towards their qualification. This is sometimes referred to as diagnostic testing. any units the candidate has already completed, or credit they have accumulated which is relevant to the qualification[s] they are about to begin. City & Guilds recommends that centres provide an induction programme to ensure the candidate fully understands the requirements of the qualification they will work towards, their responsibilities as a candidate, and the responsibilities of the centre. It may be helpful to record the information on a learning contract. 3.2 Recommended delivery strategies Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualification before designing a course programme. Centres may design course programmes of study in any way which: best meets the needs and capabilities of their candidates satisfies the requirements of the qualification[s]. When designing and delivering the course programme, centres might wish to incorporate other teaching and learning that is not assessed as part of the qualification. This might include the following: literacy, language and/or numeracy personal learning and thinking personal and social development employability Where applicable, this could involve enabling the candidate to access relevant qualifications covering these skills Level 5 Diploma in Probation Practice Version 1.1

17 4 Assessment 4.1 General guidance regarding assessment of this qualification (including simulation) The following information is taken from Assessment Strategy for Community Justice competence based qualifications in the QCF by Skills for Justice, March This document contains the overarching principles of the assessment of these qualifications within the QCF. Skills for Justice believes that direct observation in the workplace by a competent assessor (as outlined in Section 6.1) is always to be preferred. Workplace assessment is any real community justice situation where a candidate demonstrates their competence against a unit or units and does this entirely without intervention from a tutor, supervisor or fellow member of staff (for example, candidates can provide evidence of competence during their tutor period - provided that the activities are completed without the intervention of their tutor, supervisor or fellow members of staff). Skills for Justice recognises that there are alternative evidence sources which may be used where direct observation is not possible or practical e.g. work products, records, reflective accounts, professional discussion, simulations etc. Where other forms of evidence are used the Assessor is responsible for making the final judgement in terms of the candidate meeting the evidence requirements for the unit. Scenario/simulation based assessment of knowledge and understanding may take place in a different environment, for example, in a training and development centre or another environment, which is not the immediate workplace. Scenarios/simulations can be used when: there are limited opportunities to demonstrate competence in the workplace against all of the learning outcomes or that the length of time for opportunities to arise is considered too long. scenarios/simulations would provide a more consistent demonstration of competence it would enable candidates to be assessed in more difficult circumstances than is likely to happen day to day The use of scenarios/simulations cannot be used to cover all of the workplace assessment requirements. They should only supplement when necessary for the reasons listed above. Where simulations are used, the methodology should have previously been agreed as part of the ongoing quality assurance by the Awarding Organisation 4.2 Summary of assessment methods For this qualification, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Level 5 Diploma in Probation Practice Version

18 Other methods may also be used at the discretion of the assessor. NB: The evidence and assessment records must be presented in an accessible format for the purpose of internal and external verification. 4.3 Time constraints There are no time constraints attached to this qualification, apart from the last registration and certification dates attached to this qualification. Centres should also be aware of the candidates period of registration when making registrations and claiming certifications on the City and Guilds Walled Garden. 4.4 Recording forms Candidates and centres may decide to use a paper-based or electronic method of recording evidence. City & Guilds endorses several eportfolio systems. Further details are available at: City & Guilds has developed a set of Recording forms including examples of completed forms, for new and existing centres to use as appropriate. N/SVQ Recording forms are available on the City & Guilds website. Although it is expected that new centres will use these forms, centres may devise or customise alternative forms, which must be approved for use by the external verifier, before they are used by candidates and assessors at the centre. Amendable (MS Word) versions of the forms are available on the City & Guilds website Level 5 Diploma in Probation Practice Version 1.1

19 5 Units Availability of units The units for this qualification follow. The learning outcomes and assessment criteria are also viewable on the National Database of Accredited Qualifications (NDAQ) Structure of units The units in this qualification are written in a standard format and comprise the following: City & Guilds reference number Title Level Credit value National Qualifications Database number Unit aim Learning outcomes which are comprised of a number of assessment criteria Guided Learning Hours Relationship to NOS, other qualifications and frameworks Unit accreditation number Support of the unit by a sector or other appropriate body Assessment Level 5 Diploma in Probation Practice Version

20 Unit 035 Equality and diversity (AA1) Level: 4 Credit value: 6 NDAQ number: F/601/5787 Unit aim To develop understanding of the promotion of equality and diversity with regards to learners, the organisation and the sector. Learning outcomes There are five learning outcomes to this unit. The learner will be able to: 1. Understand the key features of a culture which promotes equality and values diversity 2. Understand the importance of the promotion of equality and valuing of diversity for effective work in the sector 3. Understand and demonstrate behaviour appropriate to the promotion of equality and valuing of diversity 4. Understand how to actively help others in the promotion of equality and valuing of diversity 5. Understand how to review own contribution to promoting equality and valuing diversity Guided learning hours It is recommended that 30 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AA1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor Level 5 Diploma in Probation Practice Version 1.1

21 Unit 035 Outcome 1 Equality and diversity (AA1) Understand the key features of a culture which promotes equality and values diversity 1.1 Analyse the meaning and benefits of diversity and the promotion of equality 1.2 Analyse forms of inequality and discrimination and their impact on individuals, communities and society 1.3 Discuss how relevant legislation, employment regulations and policies and codes of practice contribute to the promotion of equality and valuing of diversity Level 5 Diploma in Probation Practice Version

22 Unit 035 Outcome 2 Equality and diversity (AA1) Understand the importance of the promotion of equality and valuing of diversity for effective work in the sector 2.1 Discuss how the promotion of equality and diversity can protect people from risk of harm 2.2 Evaluate action taken to value individuals and its impact 2.3 Summarise and demonstrate good practice in providing individuals with information Level 5 Diploma in Probation Practice Version 1.1

23 Unit 035 Outcome 3 Equality and diversity (AA1) Understand and demonstrate behaviour appropriate to the promotion of equality and valuing of diversity 3.1 Explain and demonstrate ways of communication and behaviour which support equality and diversity 3.2 Analyse impact of own behaviour on individuals and their experience of the organisation s culture and approach 3.3 Review the impact of own behaviour on own organisation s culture 3.4 Explain and demonstrate how working with other agencies can promote diversity Level 5 Diploma in Probation Practice Version

24 Unit 035 Outcome 4 Equality and diversity (AA1) Understand how to actively help others in the promotion of equality and valuing of diversity 4.1 Analyse actions by individuals which can undermine equality and diversity and evaluate strategies for dealing with these effectively 4.2 Evaluate strategies for dealing with systems and structures which do not promote equality and diversity Level 5 Diploma in Probation Practice Version 1.1

25 Unit 035 Outcome 5 Equality and diversity (AA1) Understand how to review own contribution to promoting equality and valuing diversity 5.1 Evaluate own strengths and areas for development in promoting equality and valuing diversity, using reflection and feedback from individuals 5.2 Identify, use and evaluate appropriate sources for support in promoting equality and valuing diversity Level 5 Diploma in Probation Practice Version

26 Unit 036 Communicate effectively with people (AB1) Level: 5 Credit value: 3 NDAQ number: M/601/5476 Unit aim This unit is about communicating effectively with people orally, in writing, using electronic and/or telecommunication and using non-verbal forms of communication. The term people is used broadly to cover any child, adult, group, community or agency that workers come into contact with, either directly or indirectly. It includes members of the public, individuals who are clients of the justice sector, and colleagues in the workplace. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Understand how to communicate with people 2. Understand how to maintain the security of information in communications with people 3. Be able to communicate with people Guided learning hours It is recommended that 15 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AB1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor Level 5 Diploma in Probation Practice Version 1.1

27 Unit 036 Outcome 1 Communicate effectively with people (AB1) Understand how to communicate with people 1.1 Explain the purpose of legislation, organisational policies and procedures that apply to communicating with people 1.2 Explain the benefits to the organisation, the community and individuals of effective communication 1.3 Provide examples of strategies to overcome common barriers to effective communication Level 5 Diploma in Probation Practice Version

28 Unit 036 Outcome 2 Communicate effectively with people (AB1) Understand how to maintain the security of information in communications with people 2.1 Explain the impact of the legislation, organisational policies and procedures on the security and management of information within the organisation 2.2 Explain the classification system and security arrangements for keeping and communicating information that might be sensitive and/or confidential 2.3 Explain the contingency arrangements for dealing with misuse of information Level 5 Diploma in Probation Practice Version 1.1

29 Unit 036 Outcome 3 Communicate effectively with people (AB1) Be able to communicate with people 3.1 Communicate with individuals at different levels and respond to different needs 3.2 Overcome barriers to effective communication in a manner which promotes an effective working relationship 3.3 Maintain and promote the security of sensitive and/or confidential information being communicated 3.4 Enable others to overcome difficulties in communication Level 5 Diploma in Probation Practice Version

30 Unit 037 Contribute to the improvement of team working (AC1) Level: 5 Credit value: 3 NDAQ number: A/123/1234 Unit aim This unit is about contributing to the improvement in quality of team working. The learner must make a constructive contribution to the ongoing work of the team and its development so that it can improve its effectiveness and respond to changes in legislation, policies and practice. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Know and understand the principles that underpin effective team working and leadership 2. Be able to plan team working 3. Be able to contribute to the improvement of team working Guided learning hours It is recommended that 15 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AC1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor Level 5 Diploma in Probation Practice Version 1.1

31 Unit 037 Outcome 1 Contribute to the improvement of team working (AC1) Know and understand the principles that underpin effective team working and leadership 1.1 Explain the characteristics and benefits of effective team working 1.2 Analyse team working practices within the agency 1.3 Explain strategies for developing team working skills in colleagues 1.4 Explain why it is important to contribute to the review and evaluation of the team s work and to any changes that are made as a result 1.5 Identify relevant legislation, organisational policies and procedures and explain the impact they have on team working Level 5 Diploma in Probation Practice Version

32 Unit 037 Outcome 2 Contribute to the improvement of team working (AC1) Be able to plan team working 2.1 Set and agree team working objectives 2.2 Deploy and manage team resources to achieve objectives 2.3 Facilitate team communication and relationships 2.4 Review and evaluate the outputs of team working against objectives Level 5 Diploma in Probation Practice Version 1.1

33 Unit 037 Outcome 3 Contribute to the improvement of team working (AC1) Be able to contribute to the improvement of team working 3.1 Evaluate overall effectiveness of team working practices 3.2 Work with colleagues to resolve issues in team working practices 3.3 Propose constructive operational changes to team working practices 3.4 Implement agreed changes to team working practices Level 5 Diploma in Probation Practice Version

34 Unit 038 Develop and sustain effective working with staff from other agencies (AD1) Level: 5 Credit value: 3 NDAQ number: J/601/5516 Unit aim This unit is about developing and sustaining effective working relationships with staff in other agencies. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Know and understand relevant legal and organisational requirements 2. Understand the principles of joint working between different agencies 3. Be able to initiate, develop and sustain effective working relationships with staff in other agencies Guided learning hours It is recommended that 15 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AD1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor Level 5 Diploma in Probation Practice Version 1.1

35 Unit 038 Outcome 1 Develop and sustain effective working with staff from other agencies (AD1) Know and understand relevant legal and organisational requirements 1.1 Explain how legislation, organisational policies and procedures impact on the setting up of joint working arrangements including in relation to public protection from offenders who are present a high risk of harm Level 5 Diploma in Probation Practice Version

36 Unit 038 Outcome 2 Develop and sustain effective working with staff from other agencies (AD1) Understand the principles of joint working between different agencies 2.1 Explain how the functions of the main agencies within the sector inter-relate in relation to managing risk of harm 2.2 Explain the structures and decision making processes of main agencies in managing risk of harm 2.3 Describe principle components of own role in joint working arrangements 2.4 Explain the roles and responsibilities of other individuals and agencies involved in joint public protection working arrangements 2.5 Explain the process for agreeing on joint working methods and procedures 2.6 Explain the importance of reviewing the effectiveness of joint working relationships, and methods for doing so Level 5 Diploma in Probation Practice Version 1.1

37 Unit 038 Outcome 3 Develop and sustain effective working with staff from other agencies (AD1) Be able to initiate, develop and sustain effective working relationships with staff in other agencies 3.1 Agree and implement arrangements for joint working that meet the needs of managing high risk of harm 3.2 Agree and implement arrangements for joint working that meet the needs of delivering community orders to lower risk offenders 3.3 Manage the sharing of information with other agencies 3.4 Interact with people in other agencies in ways which are consistent with protecting the public and managing risk of harm to others 3.5 Identify and overcome difficulties in working relationships with staff in other agencies Level 5 Diploma in Probation Practice Version

38 Unit 039 Maintain and develop your own knowledge, skills and competence (AE1) Level: 5 Credit value: 3 NDAQ number: R/601/5521 Unit aim This unit is about the duty of every individual in the justice sector to keep their knowledge, skills and competence up-to-date and develop them to meet the demands of their employment. The unit recognises that everyone has their own learning and development needs as well as broader learning and development interests which might directly relate to their job or career but also be about wider personal development. Learning outcomes There are two learning outcomes to this unit. The learner will be able to: 1. Understand the principles that underpin maintaining and developing own knowledge, skills and competence 2. Be able to maintain and develop own knowledge, skills and competence Guided learning hours It is recommended that 15 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AE1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor Level 5 Diploma in Probation Practice Version 1.1

39 Unit 039 Outcome 1 Maintain and develop your own knowledge, skills and competence (AE1) Understand the principles that underpin maintaining and developing own knowledge, skills and competence 1.1 Explain why maintaining and developing knowledge, skills and competences is important for individuals professionally and personally 1.2 Explain the importance of getting feedback on own knowledge, skills and competence 1.3 Analyse adult learning theories and which are most appropriate to reviewing own work and progress 1.4 Analyse the impact of changes in own role and the organisation on own learning and development needs with reference to adult learning theories 1.5 Identify the different forms of support available for development needs 1.6 Explain the importance of taking responsibility for own learning and development Level 5 Diploma in Probation Practice Version

40 Unit 039 Outcome 2 Maintain and develop your own knowledge, skills and competence (AE1) Be able to maintain and develop own knowledge, skills and competence 2.1 Gain feedback from others in order to assess own knowledge, skills and competence 2.2 Review practice to identify development needs and specify priority areas for development 2.3 Evaluate methods of learning to stretch the boundaries of own learning styles and job requirements 2.4 Evaluate outcomes and benefits of learning undertaken 2.5 Apply new knowledge, skills and competence to improve own work role Level 5 Diploma in Probation Practice Version 1.1

41 Unit 040 Represent the agency in courts and at formal hearings (DA2) Level: 5 Credit value: 4 NDAQ number: J/601/5631 Unit aim This unit is about representing the agency in courts and at formal hearings through exchanging information and presenting reports. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Know and understand the principles and procedures underpinning representing the agency in courts and at formal hearings 2. Be able to exchange information in courts and at formal hearings 3. Be able to present reports in courts and at formal hearings Guided learning hours It is recommended that 20 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to DA2. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor Level 5 Diploma in Probation Practice Version

42 Unit 040 Outcome 1 Represent the agency in courts and at formal hearings (DA2) Know and understand the principles and procedures underpinning representing the agency in courts and at formal hearings 1.1 Summarise the roles, functions, procedures and statutory requirements of the different courts and formal hearings relevant to the agency s work 1.2 Summarise the reporting procedures and requirements of different courts and formal hearings in relation to agency representation and the different protocols and approaches used in each 1.3 Evaluate the communication needs of different participants in courts and in other formal hearings 1.4 Summarise the next step actions on conclusion of court and formal hearings Level 5 Diploma in Probation Practice Version 1.1

43 Unit 040 Outcome 2 Represent the agency in courts and at formal hearings (DA2) Be able to exchange information in courts and at formal hearings 2.1 Clarify the needs of courts and formal hearings in terms of information required and its format and timescale and ensure that this is communicated effectively with those who need to have it 2.2 Plan and organise the collation of suitable information for courts and formal hearings in both adversarial and inquisitorial situations, for self and others 2.3 Work in collaboration with representatives from own and other agencies to ensure that information is exchanged or presented in an appropriate manner and format 2.4 Evaluate the validity and authenticity of information and its sources Level 5 Diploma in Probation Practice Version

44 Unit 040 Outcome 3 Represent the agency in courts and at formal hearings (DA2) Be able to present reports in courts and at formal hearings 3.1 Plan cases to be presented in courts and formal hearings to ensure that quality information is being presented in a timely manner 3.2 Manage the presentation of information in courts and formal hearings in a manner which is consistent with the conventions of the court or hearing 3.3 Interact with participants in courts and formal hearings in a manner which promotes the agency 3.4 Make appropriate interventions to clarify issues with the case being presented 3.5 Manage the provision of requested information to those authorised to receive it Level 5 Diploma in Probation Practice Version 1.1

45 Unit 041 Process information relating to individuals offending behaviour (EA2) Level: 5 Credit value: 4 NDAQ number: H/601/5524 Unit aim This unit is about obtaining, verifying and recording information relating to individuals who present a high risk of offending behaviour. Workers need to evaluate the initial information they receive on the case and identify any further information needed and where to obtain it. When obtaining information, the worker needs to focus on why the individual s behaviour occurred, different people s views of the behaviour and the overall context of the behaviour. The information obtained needs to be verified and recorded for later decision-making. Learning outcomes There are five learning outcomes to this unit. The learner will be able to: 1. Know and understand the principles that underpin obtaining information about the offending behaviour that presents a high risk to the public and circumstances of individuals 2. Be able to gather and analyse information about individuals who present a high risk to the public and their offending behaviour and circumstances 3. Be able to obtain, verify and analyse information from individuals about their offending behaviour and circumstances 4. Be able to obtain and verify information from third parties about the offending behaviour and circumstances of individuals 5. Be able to record and communicate information relating to the offending behaviour and circumstances of individuals Guided learning hours It is recommended that 20 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to EA2. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor Level 5 Diploma in Probation Practice Version

46 Unit 041 Outcome 1 Process information relating to individuals offending behaviour (EA2) Know and understand the principles that underpin obtaining information about the offending behaviour that presents a high risk to the public and circumstances of individuals 1.1 Identify the factors that influence an individual s behaviour 1.2 Outline relevant research into the relationship between factors which influence high risk offending behaviour and the evidence of effective practice in tackling these factors 1.3 Explain the concepts of validity, reliability, sufficiency and currency in relation to data collection and analysis 1.4 Identify the legislation, organisational policies and procedures that impact on obtaining, recording and communicating information about the behaviour and circumstances of individuals 1.5 Describe how to evaluate and improve own competence in this area of work Level 5 Diploma in Probation Practice Version 1.1

47 Unit 041 Outcome 2 Process information relating to individuals offending behaviour (EA2) Be able to gather and analyse information about individuals who present a high risk to the public and their offending behaviour and circumstances 2.1 Identify the information that needs to be gathered about individuals who present a high risk of serious harm to the public 2.2 Identify the factors that need to be taken into account when gathering information about individuals 2.3 Identify and review the circumstances of the individual, and determine the impact that these may have on the information gathering process 2.4 Make appropriate arrangements to meet the individual, and confirm the relevant details with others who need to be present 2.5 Make appropriate arrangements for gathering and verifying information from third parties 2.6 Inform all those involved about the nature and purpose of the information being sought Level 5 Diploma in Probation Practice Version