SUCCESS PROFILE TELSTRA BAND 2 INDIVIDUAL CONTRIBUTOR

Transcription

1 Business Unit Finance & Strategy Band 2 Work Code PRSVNMSP People Mgr/Ind Contrib IC Direct Expense n/a Generic Role Title Senior Procurement Specialist CAPEX n/a Market Role Title Senior Procurement Specialist Direct People Accountability nil Reporting To Procurement Team Manager - Property & Facilities Management Indirect People Accountability Employment Instrument & Classification As necessary Key Projects As allocated xx Location(s) various Role Context Mission As a leading procurement specialist, this role is required to have a deep understanding of global industry trends supply and market dynamics. Direct strategic sourcing activities and develop a fact based category plan through proactive engagement with the business unit stakeholders to ensure agreement and realisation of sound commercial outcomes as applicable to all aspects of the category. Strategic Alignment Outcomes The purpose of this role is to support various Telstra business units achieve their business strategies by providing commercial solutions in line with the Vendor Management and Strategic Sourcing processes, and to lead and manage commercial relationships associated with with vendors who have complex sourcing arrangements and agreements with Telstra. Develop a fact based category plan through proactive engagement with the business unit stakeholders to ensure agreement and realisation of sound commercial outcomes. Contribute to and lead execution of the Category Plan which includes understanding Telstra's spend trends, forecast and internal stakeholder strategy and requirements. Lead cross-functional business teams; assist in the execution of Category Strategies when sourcing/purchasing goods and services for Telstra. Create/prepare and manage project documentation, including negotiating and contracting with suppliers, in line with strategic sourcing processes. Reduce and or optimise total cost whilst improving the overall quality of the Category that this role supports through the use of buying experience and very strong negotiation skills. Lead the timely development and negotiations of complex contracts/agreements with vendors that enable the effective delivery of key business requirements, in terms of complex outcomes, timeline and risk profile. Act as interface between Telstra and the Category and Supplier portfolio. Key Stakeholder Relationships

2 Internal External Internal stakeholder relationships necessary in this role that require to be established and managed in order to achieve the outcomes of the role are: Peer group and more broadly across the Procurement team and Procurement & Supply Chain Stakeholders in Telstra Corporate and Telstra Property Stakeholders in other Business Units across Telstra including technical & finance related External stakeholder relationships required in this role that need to be established and managed in order to achieve the outcomes of the role are: Various vendors and contracting suppliers aligned to the category plan Other industry partners and forums Key Accountabilities What are the key responsibilities and job tasks for this role? Cateogory owner contributing as per the Category Management framework to the creation and execution of detailed category plans covering: o Electricity (retail & landlord accounts), metering, Gas, Fuels (diesel generators) for all Telstra facilities. Note electricity represents 90% of Telstra s total carbon emissions and is a key priority. o Mains water for all Telstra facilities. o Document storage/management, General (Landfill), Recyclables, E waste, Secure document/waste destruction, Hydro excavation categories associated with operational and project related activities within all Telstra facilities. Develop a fact based Category plan, build and maintain strategic relationships with the senior BU Stakeholders so that you are the Procurement expert for the category by identifying high value financial and non-financial initiatives. Proactively research and source market information pertaining to the portfolio to ensure currency of information. Develop and deliver sourcing, supplier management and price negotiation strategies for category. Lead, negotiate and implement any required changes in existing contractual arrangements to add maximum value to changing business requirements and deliver savings targets. Identification, assessment and implementation of new revenue streams such as demand side response contracts, saving certificates etc Directly negotiate and establish (new connection, upgrade & retail), water and waste contracts within prescribed company policies and guidelines Identify key commercial and strategic risks and develop effective issues and risk management plans to mitigate and manage these risks. Active monitoring and implementation of strategies to reduce Aged Debt and late fees Ensuring cost optimisation of tariffs and contract structures Liaise with Retailers and resolve contractual issues, manage conflict and negotiate contract variations Provide advice and input into any contracts that are procured and/or managed indirectly (e.g. through Property Services Manager vendor)

3 Ability to build strategic relationships and both internally and externally. Understand the business strategies and needs of the internal partners and add value to their business, contributing to achievements of Telstra s customer service targets, financial and market goals. Management of complex commercial and contractual relationships with vendors, including review and analysis of supplier performance, ensuring effectiveness of suppliers to ensure contract KPIs are achieved. Identify and engage specialist consultants as required. Core Capabilities / Technical Skills Technical Descriptors Industry (category) knowledge Sound knowledge of the specific category and demonstrated ability to develop a Category/Sub Category Plan Ability to understand broad business issues that impact Telstra Business Units and develop strategies and approaches that support Telstra s goals Understand global industry insights and utilise these in the creation and execution of the category plan(s) Commercial acumen Proven ability to identify & execute cost out opportunities. Sound commercial acumen and ability to consult with the business units to formulate & implement effective vendor management and sourcing strategies Identify key commercial risks/issues and develop effective issue and risk management plans to mitigate and manage all identified issues/risks Stakeholder engagement Form effective partnerships and collaborate successfully with relevant Telstra business unit leaders and teams. Proven ability to manage complex supplier relationships and contracts to the required business outcomes and timelines, leveraging whole of business supplier relationships and a wide variety of team members, stakeholders across Telstra and external suppliers. Ability to manage relationships and communicate effectively with a wide variety of team members, stakeholders across Telstra and external suppliers to the achievement of business objectives or initiatives benefit realisation and productivity improvement reported Project Management Sound track history in managing multiple key priorities effectively to the required business outcome and timing. Development and continual improvement of the Category Plan through its lifecycle including initiatives benefit realisation and

4 Communication productivity improvement tracked and reported Manage expectations of key stakeholders relevant to the achievement of business objectives Highly developed interpersonal skills, (written and oral communications) including the ability to lead, negotiate, influence and work collaboratively with others to make decisions. Excellent active listening skills Confident in communicating across a number of channels Collaborates with others to bring people into teams to achieve organisational goals and objectives Ability to create and present a sound business case for senior leadership consideration. Determine Customer Needs Collaborates with key stakeholders to understand key performance and business drivers, define KPls, and identify options to optimise current and future demand Identify opportunities to improve the overall TCO Consolidates and analyses data to enable strategic decisions Analyse Supply Market Has extensive knowledge of supplier/contractor capabilities and market dynamics Identifies market opportunities and risks, initiating due diligence (including capacity, technical ability, HS+E, ethical and financial strength) to assess and manage supply chain risk. Performs complex cost analysis to understand industry cost drivers and to assess the implication of cost fluctuations Puts complex and high value categories in a competitive context by collecting and analysing data to set benchmarking metrics Category Planning Good working knowledge of category planning and strategy principles Builds a profile of the category including costs, usage, suppliers and market dynamics Works with key stakeholders to understand the category value and risk drivers Manages the planning and development of category strategies for less complex categories and develops category plans which align with the stakeholder and business priorities

5 Sourcing Develops and manages the go-to-market strategy for less complex requirements Makes informed assessments of the clarity and suitability of the scope of work Uses standard RFX templates to develop bid documentation and provides support in the evaluation of RFX responses and supplier selection in complex categories Contract Negotiating Skills Develops the negotiation plan for complex or high value requirements identifying opportunities to optimise Telstra s position Leads negotiation and clarification meetings involving key stakeholders and support functions as required Selects a negotiation style which suits the situation, encourages collaboration and builds relationships Finalises and executes contracts and develops contract management plans in collaboration with key stakeholders Has the ability to interpret and guide others on the most appropriate form of contract and use of contract terms & conditions Supplier Management Develops simple negotiation plans, participates in negotiations and clarification meetings, leads less complex negotiations and adapts negotiation approach to fit the situation Assembles contract requirements and produces contract synopses for use in postaward contract management Has a good understanding of contract terminology and terms and conditions R2P (Requisition to Payment) Manages purchase orders, day to day invoice queries, inventory and selects and applies cataloguing tools (where applicable to the role/category) Organises receipt and storage of stock, manages inventory and monitors warehouse operations (where applicable to the role/category) Operational Excellence Has an in-depth understanding of all activities across Telstra s inbound supply chain / Procurement function. Is fully conversant with and implements Telstra standards in routine work activities, analyses Telstra data and produces simple reports using Telstra systems Sets up information reporting mechanisms to gather and produce a succinct consolidation of data to track Procurement trends, category developments, expenditure and KPIs

6 Prioritises tasks accordingly Demonstrates initiative and willingness to make, support and be held accountable for decisions. Collaborates with internal and external stakeholders to consider facts, situation, costs and benefits Governance & Compliance Achieves optimal outcomes with effective and efficient use of resources, ensuring integrity, honesty, fairness and ethical conduct in the procurement process Identifies, assesses, manages and measures potential risks and develops mitigation strategies Manages and role models Telstra s governance and compliance guidelines Qualifications/experiences Key Qualifications and demonstrated experience: Relevant degree qualification e.g. engineering, finance etc Extensive industry experience 5 7 years proven practical experience in a related work environment in the delivery of proactive procurement solutions. Potential barriers to success Performance Problems Feeder Roles Band 3 Procurement Specialist within Procurement Other Band 2 roles within Telstra that provides commercial and business experience. Potential Career Pathway (Potential progression roles within Telstra) Band 2 Procurement or Sourcing Specialist and Band 1 roles within Procurement Also other commercial contracting roles across Telstra i.e. in TEG and in Telstra Wholesale Suggested Development Experiences Lateral move to a different function/area Contribution to strategic initiatives

7 Customer Focus Strategic Leadership Leadership Capabilities Customer Focus Drive Strategy & Innovation Build Engagement & Understanding Descriptors Understands the customer's viewpoint Proactively builds strong relationships with the customer Collaborates within own area to benefit the customer Encourages the team to place the customer first Demonstrates awareness of key industry developments Demonstrates awareness of main competitors Encourages people to share new and innovative ideas Supports people to implement new and innovative ideas Encourages people to challenge and improve the way things are done to improve outcomes for the business Demonstrates awareness of major industry developments Tailors content, style or tone of message specifically to the audience being addressed Talks about the future in clear and simple terms Helps people see how their work connects to the vision Role models a personal drive for change Articulates a clear and inspiring vision Supports people to accept and embrace change and generates enthusiasm Collaborate & Connect Works collaboratively with others Taps into relationships across the wider team Actively builds an understanding of others' perspectives Results Leadership Translate Strategy into Action Is able to tap into informal channels of influence when formal channels don't achieve the desired outcome Persistently encourages people to continuously improve delivery of outstanding results Solves difficult problems in a timely and effective way Anticipates and overcomes obstacles and roadblocks Is able to quickly adapt when required Is able to work through problems and situations that are less clear cut Personal Leadership Develop Self Awareness & Leadership Authenticity Develop Talent & Capability Demonstrates genuineness with others Demonstrates a solid understanding of own strengths and development areas Welcomes and accepts positive and constructive feedback, and makes changes as a result Adapts behaviour and style to work effectively with different people and environments Demonstrates resilience and positivity in challenging situations Understands what drives the team Provides feedback on people's strengths and areas for development and coaches to build capability and confidence Provides encouragement and support to build people's confidence and capability Shares own knowledge and expertise with others to help build confidence and capability Draws on the diversity of the team effectively Questions and probes to understand people s present issues and unspoken thoughts, concerns and feelings

8 Advocacy And Values Advocacy Values Take Ownership, Action Commitments, Get it Right First Time I Always Listen, I Simplify, I Anticipate What You Want, I Adapt To Your Needs Better Together, Find Your Courage, Make the Complex Simple, Show You Care, Trust Each other to Deliver