THE 10-DAY QUALITY ASSURANCE AND CONCEPTS OF ISO STANDARDISATION PROGRAMME

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1 ISO 9001:2015 Certified ISO 29990:2010 Certified ISO MAY-18 THE 10-DAY QUALITY ASSURANCE AND CONCEPTS OF ISO STANDARDISATION PROGRAMME Dec 2018, London EuroMaTech is proud to be associated with the following accreditation bodies: MEMBER Partner The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc

2 THE 10-DAY QUALITY ASSURANCE AND CONCEPTS OF ISO STANDARDISATION PROGRAMME INTRODUCTION WHO SHOULD ATTEND? The foundation of a quality organisation is an effective quality management system. A quality management system (QMS) is a formal process used to review the operations, products and services of a business with the objective being to assure customers that they will receive exactly what they ordered and to identify areas that may require improvement. Quality management systems are required in all areas of business activity. A good quality management system will: reduce wastage, improve process control, increase market share, lower costs, facilitate training, meet customers expectations and raise staff morale. This fast-paced EuroMaTech training course will give participants a thorough grounding in standardization and quality systems. Participants attending the Quality Assurance and Concepts of ISO Standardisation training course will develop the following competencies: Demonstrate confidence in dealing with quality systems and challenges Understanding how to increase quality through better management of key processes Ability to analyse ways to achieve consistent customer satisfaction and loyalty Understanding of the options that are available to achieve quality in their own departments and in the whole organisation Leaders wishing to introduce quality management into their own team Professional in any organization seeking quality registration and certification Business professionals with specific responsibilities for Quality and Customer Satisfaction Personnel new to any Quality Assurance role, as well as more experienced managers seeking to examine and enhance their quality skills PROGRAMME OBJECTIVES By the end of the Quality Assurance and Concepts of ISO Standardisation training course participants will be able to: Identify a wide range of quality management approaches and tools to participants Determine which processes need to be managed to achieve consistent quality Analyse ways in which quality processes are managed Analyse root causes and solve quality problems Assess their own quality management skills and plan to remedy any gaps Cope effectively with any quality challenge, choosing appropriate tools and techniques TRAINING METHODOLOGY The Quality Assurance and Concepts of ISO Standardisation training course is highly practical and participative. All theory is backed with interactive exercises, which enable participants to gain confidence in using the methods presented and with case study examples and videos. They also get opportunities to observe and give feedback to other participants about their quality and problem solving skills, thus reinforcing their own learning experience, plus plenty of coaching feedback from the trainer. PROGRAMME SUMMARY This EuroMaTech training course will set any business on the path to achieving the quality demanded by customers. Quality Management ensures that your customers always receive the product or service that meets or exceeds their expectations. It decreases time to market and so helps in promoting international trade and enhancing marketing. Implementation of Quality Management in a product or service lifecycle will actually deal with the root cause of problems, by decreasing rework, manpower usage, and increasing productivity, process improvement, providing better Customer Satisfaction and thus retaining the customer s in the existing competitive market.

3 PROGRAMME OUTLINE DAY 01 ISO AND THE GLOBAL/ ORGANISATIONAL BENEFITS DAY 04 PRINCIPLES OF QUALITY ASSURANCE AND CONTROL Brief history of standardisation Core principles in achieving Total Quality management Economic benefits of international standardisation Prevention, not correction Organizational benefits of standardization Customer focused quality Standards as a mechanism for controlling organizational Establishing vision, mission and policy risks Opportunities for organizational continuous improvement The standardisation of quality Building quality through teamwork A team approach to quality DAY 02 INTRODUCTION TO QUALITY ASSURANCE/CONTROL AND TQM An introduction to modern quality assurance The inception and development of quality assurance Models of quality assurance and control Total Quality Management and Kaizen Deming s Fourteen Points and other quality approaches The Process approach and the ISO9000 family of standards DAY 05 TECHNIQUES FOR QUALITY ASSURANCE AND CONTROL Process improvement Benchmarking Criteria for Performance Excellence EFQM, Baldridge and quality awards Root cause analysis SMART objectives, CSFs and KPI s DAY 03 PROCESS APPROACH TO MANAGING QUALITY ASSURANCE An introduction to management of processes Industry-specific quality requirements and generic processes The 2015 ISO high level structure for management standards ISO9001 as a framework for managing quality assurance The process approach and the organization as a set of interrelated processes Risk and opportunity in a quality management system Middle East Office : Telephone : Fax : dubai@euromatech.com

4 ISO 9001:2015 Certified ISO 29990:2010 Certified ISO DAY 06 DESIGNING AND IMPLEMENTING ISO9001 The Deming cycle (PDCA) approach Risk based thinking The organization and context Needs and expectation of interested parties Role and responsibilities of leaders in ISO9001 Culture of quality the role of TQM DAY 07 PLANNING AND OPERATING A QUALITY MANAGEMENT SYSTEM Establishing policies Planning for a quality management system Assessing risk and opportunity within a quality management system Supporting your system resources, competence Operations, planning and control Measuring results the cost of quality and non-quality DAY 08 DAY 09 CARRYING OUT AN AUDIT PROGRAMME Developing a programme of audits Planning an audit Opening meetings Audit questions and use of check lists Conducting the audit Closing the audit and reporting findings DAY 10 QUALITY SYSTEMS DOCUMENT MANAGEMENT Building a document control system Document life cycles Consistency in document appearance, notation and circulation Maintaining the integrity of document controls Availability of documents to interested parties Action planning AUDIT AS A MANAGEMENT TOOL Management systems auditing The face of a systems auditor Requirements of ISO19011 guidelines for auditing management systems Types of systems audits Planning audits Audit as part of performance monitoring and organizational improvement IN-HOUSE TRAINING EuroMaTech is capable of conducting this training programme exclusively for your delegates. Please us on inhouse@euromatech.ae for further information and/or to receive a comprehensive proposal U.K. Office : Telephone Fax info@euromatech.com

5 Seminar Registration Details Complete & Mail or fax to EuroMaTech at the address given below The 10-day Quality Assurance and Concepts of ISO Standardisation Programme Please register me on the : Dec 2018, London YOUR DETAILS Name (Mr/Ms):... Position: Organisation:... Address: City / Country:... Telephone / Fax:... METHOD OF PAYMENT Please find enclosed a cheque made payable to EuroMaTech Please invoice me Please invoice my company as follows: Contact Name:... Company Name:... Address: SEMINAR DETAILS Documentation High Quality material has been prepared by the Seminar Leader for distribution to delegates. In addition a special note pad to facilitate note taking will be provided. Certificates A Certificate of Completion will be issued to those who attend & successfully complete the programme. Schedule 07:30 08:30 Welcome 08:30 10:15 First Session 10:15 10:30 Coffee Break 10:30 12:15 Second Session 12:15 12:30 Coffee Break 12:30 14:00 Third Session 14:00 15:00 Lunch 15:00 16:00 Open Session Fees The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: US$ 11,000/ = per delegate *All Fees are subject to 5% Value Added Tax (VAT). Hotel Accommodation EuroMaTech has negotiated special rates for a limited number of rooms in the hotel. Early registration will help to secure a room at the reduced rate. Registration & Payment Please complete the registration form on this page & return it to us together with your cheque made payable to EuroMaTech. For Further Information, Contact Your Nearest EuroMaTech Office: U.K. Office 109 Mount Pleasant Liverpool L3 5TF, United Kingdom Telephone Fax info@euromatech.com Middle East Office P.O. Box 74693, Dubai, United Arab Emirates Telephone : Fax : dubai@euromatech.com EASY WAYS TO REGISTER Telephone: to provisionally reserve your place. Fax your completed registration form to: to us : info@euromatech.com or helpdesk@euromatech.ae Complete & return the booking form with cheque to: EuroMaTech P.O.Box 74693, Dubai - U.A.E. Cancellation Policy Request for seminar cancellation must be made in writing & received at EuroMaTech three weeks prior to the seminar date. A U.S.$250/- processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you. Disclaimer EuroMaTech reserves the right to alter the content, location of the Seminar, or the identity of the speakers in case of events beyond our control. *VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

6 Scan to visit our Website. Scan to find our Location Scan to follow us on: Europe Office 109 Mount Pleasant Liverpool L3 5TF United Kingdom Tel. : Fax : info@euromatech.com Middle East Offices P.O. Box Dubai United Arab Emirates Tel. : Fax : dubai@euromatech.com P.O. Box Abu Dhabi United Arab Emirates Tel. : Fax : abudhabi@euromatech.com

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