Town of Niagara-on-the-Lake Multi-Year Accessibility Plan

Transcription

1 Lincoln, West Lincoln, Pelham, Thorold, Niagara-on-the-Lake and Grimsby Town of Niagara-on-the-Lake Multi-Year Accessibility Plan In Compliance with O Reg 191/11 Including Information and Communication and Employment Accessibility Standards November 13, 2012

2 INTRODUCTION 3 Requirements for 2012: 10 General Regulations 5 20 Transportation 7 Requirements for 2013: 10 General Regulations Information and Communication Transportation 19 Requirements for 2014: 10 Information and Communication Employment Transportation 32 Requirements for 2015: 10 Information and Communication 34 Requirements for 2017: 10 Transportation 37 2

3 Introduction Joint Accessibility Advisory Committee of The Accessibility for Ontarians with Disabilities Act (AODA) was proclaimed by the Province of Ontario in 2005 The legislation aims to develop, implement and enforce accessibility standards in order to achieve full accessibility in the Province by 2025 Planning priorities of the JAAC are directly related to the development and release of Accessibility Standards Therefore, the Joint Accessibility Advisory Committee of submits this Multi-Year Accessibility Plan which addresses compliance requirements from The Plan addresses activities and deliverables specified in the Transportation, Information and Communication and Employment Standards and Regulations and outlines an action plan for meeting these regulations Once approved, legislation requires this Plan to be available to the public and in alternate format upon request Annual Progress Reports regarding activities included in this Plan will also be required The JAAC will continue to communicate regularly with its staff contacts and will provide Council with ongoing updates The JAAC wishes to thank its administrative contacts for continuing to provide essential leadership in this process as well as assisting us in meeting our objectives The JAAC hopes to continue to provide valuable information and resources for the municipalities as they continue complying with the AODA Respectfully submitted by: Ms Joey Hewitt Chairperson Ms Donna L Herrington, Consultant to the JAAC The Herrington Group Ltd 3

4 2012 4

5 Legislation Deadline: January 1, 2012 Integrated Accessibility Standard Regulation: General Regulations O Reg 191/11-13 (1-2) Organizations that prepare organizational emergency procedures, plans and public safety information and make that information available to the public, shall provide this information in an accessible format or via accessible communication supports as soon as practicable upon request 1 Communication Plan: 11 Inform public of alternate format availability Post notice on website, provide in printed materials and in all other corporate communications 2 Establish Alternate Format Service Provider - Vendor of Record: 21 Draft Request for Proposals (RFP) for Alternate Format Service Provider - Vendor of Record Clerks JAAC Admin Group 11 Communication Plan 21 RFP for Alternate Format Service Provider Vendor January 1, 2012 December Review of RFP responses; selection of Vendor of Record JAAC Admin Group; Corporate Services/Finance 22 Vendor of Record December Establish internal procedures for processing requests for alternate formats (ie how vendor is contacted, how requests are tracked, response procedure to customer, customer follow-up) Clerks 23 Alternate Format request procedure December

6 Legislation Deadline: January 1, 2012 Integrated Accessibility Standard Regulation: General Regulations O Reg 191/11-27 (1-4) Individualized workplace emergency response information must be provided upon request and in accessible formats when need is articulated Individualized workplace emergency response information shall be reviewed when: employee moves to different location in organization, employee s overall accommodation needs or plans are reviewed and when employer reviews general emergency response policies 1 Emergency Response Plan Template 11 Create Emergency Response Planning Template and distribute to municipal contacts 2 Communication Plan: 21 Inform Staff of Emergency Response assistance Consultant; Human Resources/Clerks; Fire Department All departments 11 Emergency Response Plan Template provided by Accessibility Consultant/JAAC December Notice of Emergency Response assistance provided to staff January 1, 2012 January 1,

7 Legislation Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 35(1) Non-functioning accessibility equipment If the accessibility equipment on a vehicle is not functioning and equivalent service cannot be provided, conventional transportation service providers and specialized transportation service providers shall take reasonable steps to accommodate persons with disabilities who would otherwise use the equipment and the transportation service provider shall repair the equipment as soon as is practicable 1 Service Agreement: 11 Incorporate requirement in transit service provider agreement Make available a supply of sufficient Operator-owned standby 12 Ensure notification of non-functioning accessibility equipment is placed in accordance with the Town of Niagaraon-the-Lake Accessibility Policy per Section 55 Notice of Temporary Disruptions Ensure notice of any extended service disruption is posted at key bus stops including the Court House Library/Community Centre and Niagara College Glendale Campus of Public Works; of Public Works; 12 Confirmation in transit service agreement 13 Communication Plan January 1, 2012 date: April 1,

8 Legislation Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 44 (1-4) Boarding Policy Provider shall deploy lifting devices, ramps or portable bridge plates upon the request of a person with a disability; ensure adequate time is provided to safely board, be secured and de-board vehicles and provide assistance to do same upon request; assist with safe and careful storage of mobility aids or assistive devices used by persons with disabilities; allow a person with a disability to travel with a medical aid (ie respirators, portable oxygen tanks) 1 Policy and Procedure: 11 Establish General Municipal Accessibility Policy ensuring Transit policies are included 12 Ensure all NOTL Transit drivers are trained on the safe use of the lifting devices (including manual operation) and the securement of mobility aids, assistive devices and medical aids of Public Works; Transit Service Provider; JAAC Accessibility Consultant of Public Works; 11 Transit related policies provided in general Accessibility Policy 12 Confirmation in transit service agreement January 1, 2012 Policy adopted by Council August 2012 date: April 1,

9 Legislation Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 46 (1) & (3) Fare Equity Policy Provider shall ensure no higher fare to be charged to persons with a disability 1 Policy and Procedure: 11 Establish General Municipal Accessibility Policy ensuring Transit policies are included 12 Incorporate policy and procedure in transit service provider agreement of Public Works; Transit Service Provider; JAAC Accessibility Consultant of Public Works; 13 Transit related policies provided in general Accessibility Policy 14 Confirmation in transit service agreement January 1, 2012 Policy adopted by Council August 2012 date: April 1,

10 Legislated Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 49 (1-6) Priority/Courtesy Seating Provider shall establish and clearly mark with signage priority/courtesy seating for people with disabilities seating shall be located as close as practicable to the entrance doors; seating shall be signed to indicate passengers without disabilities must vacate courtesy seating when required by a person with a disability; provider must develop a communication strategy designed to inform the public about the purpose of courtesy seating 1 Policy and Procedure: 11 Establish General Municipal Accessibility Policy ensuring Transit policies are included 12 Incorporate policy and procedure in transit service provider agreement 13 Establish Communication Plan of Public Works; Transit Service Provider; JAAC Accessibility Consultant of Public Works; of Public Works 11 Transit related policies provided in general Accessibility Policy 12 Confirmation in transit service agreement Priority seating signs posted in appropriate locations on vehicle 13 A Priority and Courtesy Seating information web page added to the Niagara-on-the-Lake Transit website January 1, 2012 Policy adopted by Council August 2012 date: April 1, 2012 December 31, 2012 Webpage Addition 10

11 Legislation Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 44 (1-4) Mobility Aid and Assistive Device Storage Policy Provider shall not charge a fee for storage of mobility assistive device or mobility aid If safe storage is possible, mobility assistive devices or mobility aid shall be stored in the passenger compartment within reach of the person with a disability who owns it 1 Policy and Procedure: 11 Establish General Municipal Accessibility Policy ensuring Transit policies are included 12 Incorporate policy and procedure in transit service provider agreement 13 Establish Communication Plan of Public Works; Transit Service Provider; JAAC Accessibility Consultant of Public Works; of Public Works 11 Transit related policies provided in general Accessibility Policy 12 Confirmation in transit service agreement 13 Information will be added to the Niagaraon-the-Lake Transit website January 1, 2012 Policy adopted by Council August 2012 date: April 1, 2012 December 31, 2012 O Reg 191/ Accessible Vehicle Requirements If the provider enters into a contract to purchase new or used vehicles on or after July 1, 2011 then compliance with the Standard is required 1 Service Agreement: 11 Incorporate requirements in transit service agreement of Public Works; 11 Confirmation in transit service agreement January 1, 2012 date: April 1,

12 Legislation Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/ Announcement Procedures Pre-board announcements of route, direction, destination or next major stop shall be provided on request Onboard announcements (audible, verbal announcement) of all destination points or available route stops on vehicles while vehicle is on route or in operation shall be provided 1 Policy and Procedure: 11 Establish General Municipal Accessibility Policy ensuring Transit policies are included 12 Incorporate policy and procedure in transit service provider agreement of Public Works; JAAC Accessibility Consultant of Public Works; Transit Service Provider 11 Transit related policies provided in general Accessibility Policy 12 Drivers routinely make pre-board announcements of destination on the Old Town-Heritage route Drivers make pre-board announcements of route, direction, destination or next major stop on Old Town-Glendale route upon request Drivers make onboard announcements (audible, verbal announcement) of all destination points or available route stops on vehicles while vehicle is on route or operation January 1, 2012 Policy adopted by Council August 2012 date: April 1,

13 Legislation Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 34 (1-3) Information about Accessibility Equipment on Transit Vehicles Provider shall make available information on existing accessibility equipment and features of transit vehicles, routes and services This information must be available in accessible format or accessible communication support upon request 1 Procedure: 11 Incorporate requirement in transit service provider agreement 12 Establish Communication Plan of Public Works; 11 Confirmation of transit service agreement 12 Information included on the Town s website, Smartphone Application and in NOTL Transit promotional print literature Response to inquiries provided by telephone or by both Town staff and the Transit operator January 1, 2012 date: April 1,

14 Legislation Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 37 (1-3) Emergency Preparedness Establish, implement and document Emergency Preparedness and Response Policies that provide for the safety of persons with disabilities on transit system Policies shall be made available to public and provided in an accessible format upon request 1 Policy and Procedure 11 Incorporate policy and procedure incorporated in transit service provider agreement 12 Establish Training Plan NOTL Transit c/o Department of Public Works; NOTL Transit c/o Department of Public Works; 11 Confirmation of transit service agreement 12 Training in vehicles and related emergency equipment to be provided by Niagara-on-the-Lake Fire and Emergency Services January 1, 2012 date (April 1, 2012) December 31, Establish Communication Plan NOTL Transit c/o Department of Public Works; 13 Information to be added to Transit website December 31,

15 Legislation Deadline: January 1, 2012 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 47 (1-5) Route Stop Accommodation Passengers with disabilities shall be allowed to board and de-board at closest available location that is not an official stop if the official stop is not accessible and the safe location is along the same transit route Location is determined by operator but consideration will be given to the preferences of the person with a disability temporary barrier exists 1 Policy and Procedure: 11 Establish General Municipal Accessibility Policy ensuring Transit policies are included 12 Incorporate policy and procedure in transit service provider agreement NOTL Transit c/o Department of Public Works; Consultant NOTL Transit c/o Department of Public Works; Transit Service Provider 11 Transit related policies provided in general Accessibility Policy 12 Confirmation in transit service agreement Route stop accommodations provided where safe to do so January 1, 2012 Policy adopted by Council August 2012 date: April 1, 2012 O Reg 191/11 47 (3) Transit Stop Accessibility Operators will promptly report to an appropriate authority where a transit stop is temporarily inaccessible or where a temporary barrier exist 1 Policy and Procedure: 11 Incorporate policy and procedure in transit service provider agreement 12 Establish Communication Plan NOTL Transit c/o Department of Public Works; Transit Service Provider NOTL Transit c/o Department of Public Works; Transit Service Provider 11 Alternate bus stops arranged when necessary and temporary alternate bus stop is signed accordingly 12 Disruptions lasting more than 1 day posted on the NOTL Transit web site date: April 1, 2012 date: April 1,

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17 Legislation Deadline: January 1, 2013 Integrated Accessibility Standard: General Regulations O Reg 191/11-3 (1-4) Accessibility Policy Develop Accessibility Policy to address compliance with Integrated Accessibility Standard Regulation Policy can be one or more documents Sections have varying compliance Due Dates 1 Policy: 11 Develop Policy 12 Approve and adoption of Policy by Council 13 Communicate policy to staff Clerks Clerks Clerks 11 Accessibility Policy ( in April 2012) 12 Council Review and Approval 13 Website posting; circulation to municipal staff January 1, 2013 November 2013 January 1, 2013 O Reg 191/11-4 (1-4) Accessibility Plan To outline compliance plan in regards to Integrated Accessibility Standard Regulation Must be posted on website upon completion Annual Progress Report required Plan update required every 5 years O Reg 191/11-5 (1-3) Procurement Procedures Procurement Procedures must incorporate accessibility criteria If not practicable organization must provide explanation upon request 1 Plan Development: 11 Develop Communication Inventory Checklist 12 Develop Multi-Year Accessibility Plan 13 Develop Progress Report Template 1 Review of Procurement Procedures: 11 Establish Accessibility criteria/ Policy and/or Procedures and include in purchase agreements Consultant; JAAC; All Departments Consultant Finance 11 Inventory Checklist 12 Multi-Year Accessibility Plan 13 Progress Report Template 11 Analysis of Procurement Procedures and Purchasing Policy Update June 2012 November 8, 2012 March 2013 January 1,

18 Legislation Deadline: January 1, 2013 Integrated Accessibility Standard Regulation: Information and Communication O Reg 191/11 19 (1) & (4) Public Libraries Library Board shall provide access to or arrange for the provision of access to accessible materials where they exist 1 Accessible Materials 11 Make accessible material available upon request Library 11 Large print books, books on CD, downloadable e- audio books, downloadable e- books, audio materials available via CNIB; some DVDs have a closed captioning option; some electronic databases offer text to speech capability January 1, 2013 O Reg 191/11 19 (2) & (4) Library boards shall make information about the availability of accessible materials publicly available and shall provide the information in an accessible format or with appropriate communication supports upon request 1 Communication Plan: 11 Make information on existing accessible material available to public and provide this information in an alternate format upon request 12 Clerk to liaise with Library Board to facilitate connection with Vendor of Record Alternate Format Service Provider Library Clerks; Corporate Services/Finance 11 Communication Plan 12 Communication Strategy, Alternate Format Service Provider January 1, 2013 January 1, 2013 Complete O Reg 191/11 19 (3) & (4) Library boards may provide accessible formats for archival materials, special collections, rare books or donations 1 Accessible Archival Materials 11 Provide this information in alternate format upon request as is practicable Library; Alternate Format Service Provider Vendor of Record 11 Provide alternate formats upon request Utilize Town s Alternate Format Service Provider January 1,

19 Legislation Deadline: January 1, 2013 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 78 (1-4) Transit Stop Accessibility Municipality shall establish plan for accessible bus stops and shelters, including any steps that will be taken to meet the goal of accessible bus stops and shelters O Reg 191/11-43(1-2) Accessibility Plan Conventional and Specialized Transportation Services Both Conventional and Specialized transportation service providers will outline their procedures for dealing with accessibility equipment failures on vehicles 1 Transit Stop Accessibility Audit: 11 Conduct Accessibility Audit including stops and shelters in City of Thorold and submit final report to municipal staff 1 Procedure: 11 Incorporate policy and procedure in transit service provider agreement JAAC; Consultant; NOTL Transit c/o Department of Public Works; of Public Works; Transit Service Provider 11 Audit Template 11 Confirmation in transit service agreement January 1, 2013 January 1, 2013 date: April 1,

20 Legislation Deadline: January 1, 2013 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 46 (2) Fare Equity/Fare Payment Policy: The provider shall make available alternative fare payment options to people with disabilities who cannot, because of their disability, use a fare payment option on conventional transport 1 Procedure: 11 Procedure incorporated in transit service provider agreement NOTL Transit c/o Department of Public Works; 11 Confirmation in transit service agreement Passengers with disabilities have monthly billing option January 1, 2013 date: April 1, 2012 O Reg 191/11 66(3) Fare Parity: Where conventional and specialized transportation is provided by separate providers in the same jurisdiction the specialized service shall not will charge more than the highest conventional fee for the same jurisdiction 1 Procedure: 11 Procedure incorporated in transit service provider agreement NOTL Transit c/o Department of Public Works; 11 Confirmation in transit service agreement Fare parity is maintained January 1, 2013 date: April 1,

21 Legislation Deadline: January 1, 2013 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 66(6-7) Fare Parity: Where conventional and specialized transportation is provided by the same provider the provider will ensure they same fare payment options will be made available if a person cannot use the existing fare payment option due to disability O Reg 191/11 66(6-7) Visitors: Specialized transit providers shall make service available to visitors and will consider as eligible visitors who confirm they are eligible for service where they reside and visitors who meet the eligibility requirements of the provider where they are visiting O Reg 191/11 69(1-3) Coordinated Service: Specialized transit services provided in adjacent municipalities will facilitate connections between their respective areas and will determine accessible stops and drop off locations 1 Procedure: 11 Procedure incorporated in transit service provider agreement 1 Procedure: 11 Procedure incorporated in transit service provider agreement 1 Procedure: 11 Procedure incorporated in transit service provider agreement of Public Works; of Public Works; of Public Works; 11 Confirmation of transit service agreement Passengers with disabilities have monthly billing option 11 Confirmation of transit service agreement 11 Confirmation of transit service agreement January 1, 2013 date: April 1, 2012 January 1, 2013 date: April 1, 2012 January 1, 2013 date: April 1,

22 Legislation Deadline: January 1, 2013 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 50 (1-3) Service Disruption Procedure Where route is temporarily changed providers shall: make available alternate accessible arrangements to transfer people with disabilities to their route and ensure information about alternate arrangements is communicated in a manner that considers person s disability 1 Policy Confirmation: 11 Confirm with : Availability of service disruption procedure and drivers and other transit staff are trained in the procedure Service disruption procedure is included in transit service agreement NOTL Transit c/o Department of Public Works; 11 Confirmation in transit service agreement January 1, anticipated completion of March 31,

23 Legislation Deadline: January 1, 2013 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11-41(2) Accessibility Planning Public Meeting Every conventional transportation service provider shall annually hold at least one public meeting involving persons with disabilities to ensure that they have an opportunity to participate in a review of the accessibility plan and that they are given the opportunity to provide feedback on the accessibility plan 1 Public Meeting: 11 JAAC to participate in Niagara Transit/Town of Niagara-on-the-Lake initial and annual public consultation meetings in conjunction with municipal staff of Public Works; JAAC; Consultant 11 Communication Protocol January 1, anticipated completion of March 31, 2013 O Reg 191/11 41 (1) Transportation providers shall create a process for managing, evaluating and taking action on customer feedback 1 Policy and Procedure : 11 Establish transit related feedback mechanism of Public Works; 11 Contact information available via NOTL website and Smartphone application and all print media NOTL customer comment/feedback forms are available on all transit vehicles, at Niagara-onthe-Lake Town offices and Transit provider offices, Comments are logged and dealt with as per the Town s communication policy January 1, 2013 date: April 1,

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25 Legislation Deadline: Integrated Accessibility Standard Regulation: Information and Communication O Reg 191/11 14 (1-7) Websites* New websites and web content shall conform to W3C WCAG 20 Level A Except where not practicable, this applies to: Websites Web content (published after January 1, 2012) Web-based applications that an organization controls directly or through a contractual relationship that allows for modification of a product 1 Website Audits: 11 Contract service provider to conduct website accessibility audit 12 Undertake audit to review for both Level A and Level AA compliance (Level AA compliance required by January 1, 2021) 13 Review web-based applications used in municipal operations 14 Include accessibility provisions/criteria in purchase of service contracts for webbased applications IT Consultant IT Website Audit Vendor IT 11 Website Audit Vendor 12 Website Audit Vendor 13 Application review and analysis 14 Update Purchasing Policy/Service contracts to include accessibility criteria *As of January 1, 2021, websites and website content must conform to W3C WCAG 20 Level AA other than: i Success criteria 124 Captions (Live) and ii Success criteria 125 Audio Descriptions (Pre-recorded) 25

26 Legislation Deadline: Integrated Accessibility Standard Regulation: Information and Communication O Reg 191/11 7 (1-6) Training Employers shall provide training regarding Integrated Accessibility Regulation and Ontario Human Rights Code requirements to all employees and volunteers, persons who participate in developing organizational policy and other persons who provide goods, services or facilities on behalf of the organization Training to take place as soon as practicable and shall include any changes to policies on an ongoing basis Record keeping of training provided and number of participants is required O Reg 191/11 11 (1-4) Feedback Mechanism Ensure accessible feedback mechanism in relation to areas covered under Integrated Accessibility Regulation Every obligated organization shall notify public about availability of accessible formats and communication supports 1 Training Plan Development: 11 Provide Accessible Information and Communication Training for municipal staff (ie accessible web info, accessible print info, how to create in-house accessible documents and PDF s, TTY s, alternate formats and their uses) 12 Contract Alternate Format Service Provider Vendor of Record to conduct training 13 Update Accessible Customer Service Training refresher training required 1 Feedback Mechanism Update 11 Update Feedback mechanism Mechanism/Policy to be expanded to include procedures for dealing with alternate format requests and employment related feedback Clerks Consultant IT Corporate Services/Finance Consultant IT/Corporate Services/Finance JAAC; Consultant Consultant, Clerks Alternate Format Service Provider 11 Training Plan 12 Training Vendor 13 Training Update 11 Feedback mechanism update 26

27 Legislation Deadline: Integrated Accessibility Standard Regulation: Employment O Reg 191/11 22 Accommodation Recruitment Notice shall be provided to employees and public about the availability of accommodation for applicants with disabilities during recruitment process 1 Policy: 11 Create Employment Policy and Procedures Ensure policy includes Accommodation Policy for Recruitment 12 Establish procedure for recruitment accommodations including notice in advertisements Human Resources, Senior Management Team Consultant 11 Employment Policies Recruitment Procedures 12 Recruitment Procedures/Notice Procedures 13 Provide procedural training regarding providing applicant accommodation for staff responsible for recruiting, selecting and hiring staff as well as staff who would participate in the recruitment process 13 Training Plan O Reg 191/11 23(1-2) Accommodation Selection Accommodation shall be provided to applicants selected to participate in assessment or selection process, upon request Suitable accommodation shall be provided in manner that takes applicant s accessibility needs 1 Policy: 11 Employment Policy and Procedures to include Accommodation Policy for Selection Process 12 Establish procedure for selection process accommodations 13 Provide procedural training regarding providing applicant accommodation for staff responsible for recruiting, selecting and hiring staff as well as staff who would participate in the selection process Human Resources/Senior Management Team Consultant 11 Employment Policies Selection Procedures 12 Selection Procedures 13 Training Plan 27

28 Legislation Deadline: Integrated Accessibility Standard Regulation: Employment O Reg 191/11-24 Accommodation Notice - New Employees Successful applicant shall be informed of availability of accommodation and shall provided with accommodation policy when making offer of employment 1 Policy: 11 Create procedures/standardized Employment Letter for all Offers of Employment 12 Develop Employment Offer Checklist to ensure that all successful applicants/new employees are aware of: Municipal Accessibility Policy, Municipal Accommodation Policy and Accommodation Planning Procedures and Municipal Emergency Response and Evacuation Support Procedures Human Resources/Senior Management Team Consultant Human Resources/Senior Management Team Consultant 11 Template for Offer of Employment letter to include accessibility provision 12 Offer of Employment Checklist 13 Add Notice of accommodation availability of this availability to be to all employment letters Human Resources/Senior Management Team 13 Clause added to Updated Standardized Employment Letter O Reg 191/11 25 (1-3) Accommodation Notice - All Employees Accommodation policy shall be provided to all employees and any updates shall be provided whenever changes are made 1 Policy: 11 Provide updates employees as needed 12 Procedural training provided to supervisors regarding any policy updates Human Resources/Senior Management Team Consultant 11 Communication Plan 12 Training Updates 28

29 Legislation Deadline: Integrated Accessibility Standard Regulation: Employment O Reg 191/11 26 (1-2) Alternate formats shall be provided to employees with disabilities upon request including information needed to perform employee s job, information generally available in workplace Employer will consult employee making request when determining suitability of accessible format provided 1 Policy and Procedure: 11 Inform Municipal staff of availability of alternate format vendor of record 12 Establish Process/procedure regarding how to respond to requests for alternate formats from employees to be established Ensure all relevant material is available to staff in alternate format (eg Orientation material, Health and Safety information, job description etc) Senior Management Team/ Human Resources Consultant, Alternate Format Vendor 11 Communication Plan 12 Alternate Format request procedure O Reg 191/11 28 (1-2) Documented Accommodation Plans shall be provided to employees with disabilities Accommodation Planning Tool: 11 Create Accommodation Planning Form 12 Create Individualized Accommodation Plans as required Human Resources/Senior Management Team Consultant 11 Accommodation Planning Template 12 Provision of Accommodation Plans as needed upon request As Needed O Reg 191/11 29 (1-3) Documented Return-to-Work process shall be established including disability-related accommodations Return-to-Work Accommodation Planning Tool: 11 Create Return-to-Work Process and use Accommodation Planning Form 12 Individualized Return-to-Work Accommodation Plans as required Human Resources/Senior Management Team Consultant 11 Return-to-Work Process and Accommodation Planning Process 12 Provision of Accommodation Plans as needed upon request As Needed 29

30 Legislation Deadline: Integrated Accessibility Standard Regulation: Employment O Reg 191/11 30 (1-2); 31 (1-2); 32 (1-2) Accessibility Throughout Employment Life-Cycle Performance Management, Career Development and advancement and Redeployment processes shall include accessibility accommodation and provided in alternate format Performance Management: 11 Communicate requirement to provide accommodation throughout employment life-cycle to all directors, managers, supervisors and staff as appropriate 12 Provide procedural training for directors, managers, supervisors and staff as appropriate Career Development and Advancement: 21 Establish procedure of addressing accommodation needs in advance of training participation of employee Redeployment: 31 Develop process and checklist for accommodation needs for employee transfers and redeployment Human Resources/Senior Management Team Consultant Human Resources/Senior Management Team Human Resources/Senior Management Team Consultant Human Resources/Senior Management Team Consultant 11 Communication Plan 12 Training 21 Training Accommodation Procedure Redeployment Checklist Training 32 Provide procedural training for directors, managers, supervisors and staff as appropriate Human Resources/Senior Management Team 30

31 Legislation Deadline: Integrated Accessibility Standard Regulation: Employment O Reg 191/11 7 (1-6) Training for Employment Process Employment Training (ie Ontario Human Rights Code, accessible recruitment and screening, employment policy and accommodation planning training) Training to take place as soon as practicable and shall include any changes to policies on an ongoing basis Record keeping of training provided and number of participants is required Training Plan : 11 Train municipal staff as appropriate and in relation to their roles and responsibilities Human Resources/Senior Management Team Consultant 11 Training Plan 31

32 Legislation Deadline: Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 36 (1-4) Training Provider shall conduct transit driver training including: safe use of accessibility equipment and features, acceptable modifications to procedures to address temporary barriers or accessibility equipment failure, emergency preparedness and response procedures Training records kept: date of training and number of participants 1 Confirmation: 11 Staff to confirm training program or offer to assist in driver training to meet requirements Training to include: boarding and de-boarding assistance, driver training, customer service training, emergency procedure training, service disruptions NOTL Transit c/o Department of Public Works 11 Confirmation of training availability and of training content in transit service agreement O Reg 191/11 38 (1-3) Support Person Fare Policy No fare shall be charged to individual accompanying a person with a disability where person with disability has a need for a support person Person with disability must demonstrate need for support person and to ensure the appropriate designation for a support person is in place 1 Policy and Procedure 11 Procedure incorporated in transit service provider agreement NOTL Transit c/o Department of Public Works 11 Confirmation in transit service agreement date April 1,

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34 Legislation Deadline: January 1, 2015 Integrated Accessibility Standard Regulation: Information and Communication O Reg 191/11-12 (1) Organizational Material in Alternate Format: Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities: (a) in a timely manner that takes into account the person s accessibility needs and in consultation with the person making the request 1 Alternate Format Provision: 11 Create Accessible Style Guide including standardized templates for accessible word processing, accessible PDF s and accessible web-based materials 12 Participate in accessible template procedural training and other accessible communication refresher training as needed 13 Collate inventory of vital organizational material within all departments and obtain quotes for conversion into various alternate formats according to legislated deadlines Clerks; Alternate Format Service Provider Vendor; Consultant; JAAC Training Vendor/ Alternate Format Service Provider Vendor Clerks; Consultant; JAAC 11 Standardized Accessible Style Guide 12 Training Plan 13 Inventory January 1, 2015 January 1, 2015 January 1, Establish internal procedures for processing requests for alternate formats (ie how vendor is contacted, how requests are tracked, response procedure to customer, customer follow-up) Clerks 14 Alternate Format Request Procedures January 1,

35 Legislation Deadline: January 1, 2015 Integrated Accessibility Standard Regulation: Information and Communication O Reg 191/11-12 (1) Organizational Material in Alternate Format: Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities: (a) in a timely manner that takes into account the person s accessibility needs and in consultation with the person making the request Alternate Format Provision continued: 15 Purchase TTY and establish TTY phone number Train staff in TTY use 16 Draft Request for Proposals (RFP) for American Sign Language (ASL) Service Provider 17 Review of RFP responses; selection of Vendor or create Source List for ASL 18 Establish internal procedures for processing requests for ASL interpretation (ie how vendor is contacted, how requests are tracked, response procedure to customer, customer follow-up) JAAC Admin Group; Corporate Services/Finance JAAC Admin Group; Corporate Services/Finance JAAC Admin Group; Corporate Services/Finance Clerks 15 TTY 16 RFP for ASL Vendor 17 ASL Vendor or Source List 18 ASL request procedure January 1, 2015 January 1, 2015 January 1, 2015 January 1,

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37 Legislation Deadline: January 1, 2017 Integrated Accessibility Regulation Standard: Transportation O Reg 191/11 70(2-3) Hours of Service: Where conventional and specialized transportation is provided by separate providers in the same jurisdiction, the specialized provider will ensure it has the same hours and days of service as the conventional transportation service provider O Reg 191/11-51 (1-4) & 58 Electronic Announcement System shall be installed on all transit vehicles electronic announcement and display of route, direction and stops 1 Policy and Procedure 11 Procedure incorporated in transit service provider agreement 1 Confirmation: 11 Confirm with and include in transit service provider agreement: Availability of electronic announcement system on all transit vehicles Electronic Announcement System requirement is included in transit service purchase/partnership agreement NOTL Transit c/o Department of Public Works; NOTL Transit c/o Department of Public Works; 11 Confirmation in transit service agreement 11 Confirmation of transit service agreement January 1, 2017 January 1,