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1 Date as Postmarked Reference: 9960 Mental Health Recovery Co-ordinator Leicester Mental Health Service Thank you for your interest in the above post, please find the specific role requirements and duties for this post detailed within this document. When completing the application form you may submit additional documentation however we cannot accept a CV as a completed application. Please note the following: Once you have submitted or posted your application form allow 10 working days after the closing date for a response. As we do not notify applicants of an unsuccessful application, if no response has been received within this time, please accept this as confirmation that your application has been unsuccessful. Unsuccessful applicants must wait 6 months before applying for a vacancy at Creative Support. Please return the completed application form to Creative Support in the enclosed Freepost envelope or to Recruitment, 5 th Floor, Head Office, 35 Dale Street, Manchester, M1 2HF. Due to our charitable organisational status all application forms submitted without use of the Freepost envelope must be done so using the correct postage amount. Creative Support cannot accept receipt of forms which carry a surcharge due to incorrect postage amounts. Closing Date : 10 April 2015 Yours faithfully Recruitment Department Encs: Application Form Philosophy Statement Additional Information Finalised : 26 November 2014 Finalised by : E.Knight All employees are subject to enhanced DBS checks Page 1 of 9

2 JOB DESCRIPTION MENTAL HEALTH RECOVERY CO ORDINATOR Leicester Mental Health Services Hours: Responsible to: 37.5 hours per week (flexible: to be worked according to a rota and to include evenings, Sleep shifts, weekends and public holidays according to the needs of the service). Project Manager/ Service Manager/ Service Director The Role: To assist the Service Manager in the co-ordination and operational management of the service, ensuring that a high quality person centred service is maintained at all times. To take delegated responsibility for key functions and tasks, as directed by the project/service manager. To provide an inclusive service to individuals with varying support needs with a view to increasing or maintaining their independence, in line with commissioned packages of care and support. Main Tasks 1. To deputise for the Project Manager/Service Manager in the operational management of our mental health supported accommodation scheme in Leicester 2. To devise flexible and responsive rotas which meet the needs of service users. To deploy staff efficiently and in accordance with the needs and preferences of service users. 3. To work with other senior members of the team to develop and promote the service to a range of external partner agencies, individuals, group and community based organisations. To assist the locality/service manager in ensuring contractual obligations are met, such as move-on, caseloads, outcomes and service user satisfaction. 4. To provide recovery focused support to achieve personal goals/aspirations in partnership with service users, family members and statutory agencies. To work with service users on a one to one basis to achieve positive outcomes within a given service timeframe. 5. To work closely with service users in the development of Wellness Recovery Action Plans/Recovery Circles. To ensure all service users in short term services have active moveon plans which are reviewed on a regular basis. 6. To work in partnership with the supported housing team in respect of the referral and allocation process, to complete joint assessments as required and engaging in discharge planning and move on processes. 7. To carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service users and other agencies. To ensure recovery focused support plans are reviewed and evaluated and also amended in accordance with changing needs, presenting risks and individual preferences. 8. To be sensitive to the needs of service users from BME groups, women and people with complex needs or additional healthcare needs. Page 2 of 9

3 9. To work positively with Leicester Housing and other landlords. To work closely with Creative Support Housing/Welfare Rights Team where required. 10. To build and maintain strong links with other agencies, to ensure smooth and effective interagency working with an emphasis on culturally appropriate resources within the area. 11. To offer support and supervision to support workers or relief staff. To support the project/service manager in dealing with any performance or staff welfare issues. 12. To supervise staff in accordance with Creative Support s supervisory policy. To ensure that the teams training needs are identified and met. 13. To liaise with other team members to ensure that continuity of support and excellent communications are to be maintained at all times. 14. To encourage, support and assist service users in the following areas to maximise and build on their existing skills. Page 3 of 9 i) Problem solving and life skills/activities of daily living ii) Domestic skills iii) Budgeting, benefits, managing personal finances and the paying of bills iv) Nutrition and safety matters v) Using community resources and facilities vi) Social, leisure and education activities vii) Benefit entitlements viii) Health promotion ix) Personal Care x) Management of mental health symptoms/concordance with medication xi) Personal safety xii) Tenancy management 15. To assist the project manager with the smooth running of the team and service, ensuring that new staff and service users are made welcome and kept fully informed of their rights and responsibilities. 16. To be flexible and responsive to the needs of service users as directed by their personal support plan. 17. To offer reassurance and support to service users at times of emotional distress. To work jointly with the locality manager and other agencies at times of crisis. To provide flexible and responsive support to avoid a deterioration in a persons mental health and admission to hospital. 18. To actively seek and respond to service user s feedback and implement changes as appropriate. To respond to any complaints, feedback and suggestions and encourage service users, families and key stakeholders to provide feedback on the services provided. 19. To develop warm and trusting relationships with Service users and to encourage them to express their needs, views and concerns. To act as a keyworker and ensure support plan objectives are met, reviewed and evaluated.

4 Other 20. To work with the manager and (where appropriate) take delegated responsibility for: Health and Safety aspects Referral and allocation procedures Contract compliance Feedback and report writing Monitoring and evaluation of the service Completing rotas Tenant participation Financial and administrative procedure Other team functions 21. To assist in monitoring service users mental, physical and general well being and to inform the project/ service manager and other relevant agencies of any concerns or significant changes in their needs and circumstances. 22. To respect the service user s right to privacy and to ensure that their dignity is maintained at all times. 23. To enhance the confidence and coping abilities of service users through encouragement and positive feedback. 24. To encourage service users to make choices and decisions. 25. To respond flexibly to changing needs under the direction of the Project/ Service Manager. 26. To take appropriate action in the event of unforeseen emergencies, ensuring that the Manager and key other agencies are promptly informed. 27. To follow health and safety guidelines and to alert the Manager immediately of any concerns in relation to health and safety issues. 28. To ensure that accurate records are kept. 29. To ensure that all financial transactions are promptly and accurately recorded. 30. To contribute to service users reviews through the provision of verbal and written reports and by attending support planning meetings. 31. To provide regular verbal and written feedback to the line manager. 32. To accept regular support and supervision from the line manager. 33. To carry out all work in a manner consistent with the aims of the project and the service principles adopted by Creative Support. Page 4 of 9

5 34. To comply with and to implement the current Equal Opportunities Policy agreed by Creative Support. 35. To maintain confidentiality at all times, in accordance with the agreed policy. 36. To identify training needs in discussion with the line manager and to attend training events and courses as required. 37. To observe any written policies, procedures and guidelines for good practice agreed by Creative Support. 38. All employees should be aware that due to the nature of work Creative Support undertakes there is a requirement to support service users with daily living skills and individual activities which will include moving and handling and may involve supporting people with personal care need. 39. To provide respectful personal care in accordance with the needs, wishes and preferred routines outlined in the individual s personal support plans. Some individuals will require support with their physical/mobility disabilities and may require support in wheelchairs, using hoists and other appropriate equipment to meet personal needs. 40. In accordance with the Health and Social Care Act 2008, to actively participate in the prevention and control of infection within the capacity of the role. 41. To work in line with Creative Support s core competencies at all times and model good practice. 42. To ensure that staff are supervised and observed in line with Creative Support s Core competencies and that these are achieved in line with the requirements of their role. 43. Any other duties required Page 5 of 9

6 PERSON SPECIFICATION MENTAL HEALTH RECOVERY CO ORDINATOR Leicester Mental Health Services QUALITIES REQUIRED 1 To understand the concept of Recovery and apply those principals to develop an environment and service that enhances recovery. Putting the customer at the centre of their support and promote optimism and hope for their increased independence 2 Ability to devise appropriate support plans in liaison with customers and other agencies How Assessed Interview & Exercise Application, Interview & Exercise Interview or Desirable 3 Good verbal communication skills and ability to listen sensitively to others 4 Good written communication skills, with an ability to contribute to a Application record keeping system to an acceptable standard Form 5 Good interpersonal skills Interview 6 Ability to work as part of a team, to facilitate groups and mediate Interview between individuals 7 A good understanding of mental health needs/issues Application 8 Ability to provide non-judgemental, emotional and practical support Application to clients and to gain their trust 9 A common sense approach to problem solving and an ability to deal Application with conflict and distress 10 Ability to work without direct supervision with customers Application 11 Ability to liaise in a professional manner with other agencies Interview 12 An understanding of the aims and principles of Creative Support Interview 13 Understanding of Equal Opportunities Interview 14 Commitment to consulting with customers and responding to their Interview views 15 Current knowledge of welfare benefits and ability to ensure tenants Application receive their maximum entitlement 16 A working knowledge of Microsoft Office (Work, Excel and Outlook) Application Months experience of working with vulnerable people with a Application wide range of needs and abilities Form 18 Experience of working as a member of a team Application 19 Experience and confidence to liaise with other agencies, attending Application ward rounds and reviews 20 Supervisory experience and/or ability to supervise junior staff Application 21 A warm, respectful and positive approach to working with Interview customers Desirable Page 6 of 9

7 QUALITIES REQUIRED CONTINUED How Assessed or Desirable 22 Willingness to work flexible hours according to needs of project, by Interview mutual agreement 23 Willingness to attend training courses and events Interview 24 Willing to participate in regular supervision with line manager Interview 25 Possession of clean driving licence and ownership of a car Application Desirable 26 Ability to support customers with their physical health needs, this Application, may include pushing wheelchairs and using hoists of which a degree Pre-Emps & of physical fitness will be required Interview Page 7 of 9

8 TERMS AND CONDITIONS MENTAL HEALTH RECOVERY CO ORDINATOR Leicester Mental Health Services Payscale: Up to 20,431 per annum dependent on experience and qualifications Scale One: Qualified by Experience/Health and Social Care Diplomas Page 8 of 9 Point 1-16,844 per annum Point 2-17,456 per annum Point 3-18,092 per annum Point 4-18,564 per annum Point 5-19,108 per annum (Must have NQ4/Health and Social Care Diploma Level 5) Scale Two: Applicants with Professional Qualifications such as Nursing or Social Work Point 1-19,847 per annum Point 2-20,431 per annum Sleep Ins: An additional payment of is payable per night for sleep-ins. Waking Nights: All waking nights attract an additional payment of 1.20per hour for each night actually worked. This is paid to all staff who work nights whether on the basis of regular waking nights, periodic night duty, internal rotation or occasional night duty. Bank Holidays: An enhancement is paid for working at Christmas and New Year. We do not pay enhancements for working evenings, weekends or any other public holiday. Hours of Work: Full time hours are 37.5 per week. To be worked flexibly on a rota which will include weekends and public holidays according to the needs of the service. Disclosure Check: All appointments will be subject to DBS enhanced disclosure checks. Probationary Period: The first six months will constitute a probationary period. When this is successfully completed, employment will be confirmed. Holidays: 20 days plus 8 statutory days pro rata.

9 Part Time Work: Please note that annual leave and other entitlements are calculated on a pro-rata basis for employees working less than 37.5 hours. Sickness Policy: Creative Support operates a discretionary company sick pay benefit scheme which is for the purposes of preventing hardship during times of serious illness. The eligibility criteria and conditions for payment of Company Sick Pay (inclusive of SSP) are shown in the Employee Handbook. You may be eligible for Company Sick Pay benefits subject to compliance with these criteria as follows:- Creative Support do not pay for the first three days of any sickness absence. First six months service - Not eligible for Company Sick Pay though you may be entitled to SSP. Six months to eighteen months service - Up to a maximum of four weeks at full pay. Eighteen months plus service - Up to a maximum of eight weeks at full pay followed by four weeks at half pay. Company Sick Pay benefits may be withdrawn or temporarily suspended where performance or attendance is unsatisfactory. Pension: Creative Support operates an auto-enrolment pension scheme with the People s Pension. On-Call Rota: Senior staff will be required to participate in an on-call rota for which appropriate payments will be made. Discretionary Benefits: Creative Support offers all staff a range of discretionary benefits in addition to statutory benefits. These include: Paid paternity leave Enhanced maternity leave Compassionate leave Carers leave Employee Counselling Service: All staff, their partners and members of their household have access to an independent confidential, 24 hour telephone counselling service and to legal and financial advice. In addition, up to 6 sessions of face to face counselling can be obtained. This service is delivered by professionally qualified and supervised counsellors and is provided free of charge Staff Benefits Scheme: As a member of staff for Creative Support you will be entitled to access a range of on-line benefits for various activities and high street stores. Benefits include discounted prices and two for one offers at Theme Parks, Shops, Restaurants and various on-line stores. Page 9 of 9

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