TITLE: Day Resource Center Program Manager. LOCATION: Aurora, CO

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1 TITLE: Day Resource Center Program Manager LOCATION: Aurora, CO The Day Resource Center (DRC) Program Manager is responsible for providing management and oversight of the DRC, including supervision of all DRC staff. The DRC Program Manager will oversee the development and implementation of high quality direct services to clients of the DRC and will coordinate all activities and services provided by external partners and will work closely with the City of Aurora Homeless Services division. The DRC Program Manager will ensure that all services are evidence-based, trauma-informed, and provided with compassion. PRIMARY DUTIES: Client Services: Oversee all client services Create and implement DRC schedule of pro-social activities and workshop opportunities Offer guidance and direction for clients towards needed services Create a welcoming atmosphere and a safe space for clients to come and ask questions Coordinate assistance for those with special needs and/or disabilities Coordinate all client reporting and tracking in HMIS Staff Management: Manage a staff of care navigators who interact directly with clients in each of the main service areas of the DRC: computer lab, food services, storage and hygiene, and partner services/case management Manage the DRC Volunteer coordinator who will connect the DRC with volunteers and donations to support programming Develop and maintain weekly staff schedule Support staff in managing client needs including crisis situations Community Partnerships: Partner with all MHBHC entities: Comitis Crisis Center, Colfax Community Network, and Street Outreach Coordinate and support, in collaboration with the Volunteer Coordinator, community partners to provide additional services at the DRC Represent the DRC to city officials and funders Work with Aurora-based providers to activate DRC during Cold Weather Alert Development and Operations: Provide MHBHC development staff with client-outcome data and other information needed for funding applications

2 Participate in MHBHC development committee to ensure ongoing resources for the DRC Work with MHBHC facilities manager to ensure that the facility is safe, clean, and meets the needs of clients Order DRC supplies and oversees an inventory control system in collaboration with the DRC Volunteer Coordinator QUALIFICATIONS: At least five years of successful staff and program management experience Experience developing and maintaining partnerships with multiple stakeholders and organizations/agencies At least five years of experience working with people experiencing homelessness Training in trauma-informed care, de-escalation techniques, and vicarious trauma Excellent communication and computer skills Bachelor s degree and at least five years progressive professional experience; Master s degree in relevant field (Public administration, Nonprofit management, Social Work, etc.) preferred OTHER REQUIREMENTS: Understanding of behavioral health and homelessness services Compassion for the clients that the DRC serves and a connection to the mission Proof of automobile insurance and clean background check required Some travel (within Denver Metro) and occasional weekend work The DRC Program Manager is required to complete a 90-day probationary period Knowledge of DRC rules and regulations and ability to enforce them Good rapport with the client population Demonstrated ability to constructively work with persons in crisis situations Demonstrated leadership skills COMPENSATION: This is a full-time, salaried position with benefits. Salary is commensurate with experience. MHBHC is an Equal Opportunity Employer. PLEASE SUBMIT COVER LETTER, REFERENCES & RESUME TO: jobs@mhbhc.org, attention Mr. Robert Bob Dorshimer

3 COMPETENCIES, KNOWLEDGE AND SKILLS Integrity and Honesty Displays high standards of ethical conduct, understands the impact of violating these standards on an organization, self, and others, chooses an ethical course of action, and is trustworthy. Conscientiousness Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior. Interpersonal Skills Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations. Reading Learns from written material and determining the main idea or essential message and recognizes correct English grammar, punctuation, and spelling. Listening Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Writing Uses correct English grammar to organize and communicate ideas in words that are appropriate to listeners and situations and uses appropriate body language. Memory recalls information that has been presented previously. Reasoning Discovers or selects rules, principles, or relationships between facts and other information. Self-Management Sets well-defined and realistic personal goals, monitors progress and is motivated to achieve, manages own time, and deals with stress effectively. Teamwork Encourages and facilitates cooperation, pride, trust, and group identify, fosters commitment and team spirit, and works with others to achieve goals. Diversity is sensitive to cultural diversity, race, general, sexual orientation, and other individual differences in the workforce. Decision Making Specific goals and obstacles to achieving those goals, generates alternatives, considers risk, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem. Oral Communications Expresses information to individuals or groups effectively taking into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cue, and responds appropriately. Education and Training Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods.

4 Problem Solving Identifies problems, determines accuracy and relevance information, and uses sound judgment to generate and evaluate alternatives and to make recommendations. Teaching Others Helps others learn through formal or informal methods, identifies training needs, provides constructive feedback, coaches others of how to perform tasks, and acts as a mentor. Creative Thinking Uses imagination to develop new insights into situations, applies innovative solutions to problems, and designs new methods where established method and procedures are inapplicable or are unavailable. Planning and Evaluating Organizes work, sets priorities, determines resource requirements, determines short or long-term goals and strategies to achieve them, coordinates with other organizations or parts of an organization, monitors progress, and evaluates outcomes. Conflict Management Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. Learning Uses efficient learning techniques to acquire and apply new knowledge and skills. Use training, feedback, or other opportunities for self-learning and development. Information Management Identifies a need for and knows where or how to gather information and organizes and maintains information or information management systems. Managing Human Resources Plans, distributes, coordinates, and monitors work assignments, evaluates work performance, provides feedback on performance, and ensures staff are appropriately selected, utilized, developed, and treated in a fair and equitable manner. Technology Application Uses machines, tools, instruments, and/or equipment effectively and uses computer applications to analyze and communicate information in the appropriate format. Mathematical Reasoning Solves practical problems by choosing appropriately from a variety of mathematical and statistical techniques. Creative Thinking Uses imagination to develop new insights into situations, applies innovative solutions to problems, and designs new methods where established method and procedures are inapplicable or are unavailable. Organizational Awareness Knows the organization s mission and function and how its social, political, and technological systems work and operates effectively with them including the program, policies, procedures, rules and regulation of the organization. External Awareness Identifies and understands economic, political, and social trends that affect the organization. Contracting and Procurement Knowledge of various types of contracts, techniques for contracting or procurement, and contract negotiation and administration.

5 Vision Understands where the organization is headed and how to make a contribution, takes a long-term view, and recognizes opportunities to help the organization accomplish its objectives or move toward the vision. Flexibility Is open to new ideas and adapts to changing work situations and priorities by modifying existing plans and work methods that affect the assigned functional area and internal and external customers/stakeholders. Remains calm under pressure. Self-Direction Sets goals and takes initiative in implementing ideas, systems, or policies that affect the assigned functional area. Manages time efficiently, encourages feedback, and invests in selfdevelopment. Legal, Government and Jurisprudence Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, government regulations, executive orders, agency rules, government organization and functions, and the democratic political process. Influencing/Negotiating Persuades others to accept recommendations, cooperate, or change their behavior, works with others towards an agreement, and negotiates to find mutually acceptable solutions. Client Orientation Applies quality management principles and processes for delivery of high quality products and service(s) within a functional area, meets routine demands of internal and external customers/stakeholders, and strives for continuous improvement. Leadership Initiates and sustains action to accomplish the goals of a functional area by guiding and motivating others and gaining the confidence and active support of subordinates, peers, and internal and external customers/stakeholders, achieves voluntary commitment to shared values and goals, and adapts leadership style to different situations. Planning and Evaluating Establishes objectives and strategies for a functional area, identifies required resources, and develops plans for carrying out the work in a timely manner. Monitors and evaluates progress to ensure that policies are being implemented and adjusted as necessary to accomplish the organization's mission. Team Building Encourages and facilitates cooperation and open communication, promotes team work at all levels within a functional area, cooperates with staff, higher-level managers, peers, and internal and external customers/stakeholders to accomplish the organization's goals. Internal Controls/Integrity Follows guidelines to implement and maintain accounting and administrative controls for the assigned functional area within an agency/department. Exhibits personal integrity, promotes ethical conduct by employees, and abides by the City s Code of Ethics. Technical Competence Is knowledgeable about the subject matter, procedures, requirements, regulations, and policies related to area of responsibility and provides expert advice to staff, higher-level managers, peers, and internal and external customers/stakeholders. PHYSICAL DEMANDS Standing: remaining on one s feet in an upright position. Sitting: remaining in the normal seated position.

6 Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving the nature of sounds by the ear. Working Environment: Contacts with client under a wide variety of circumstances Subject to varying and unpredictable situations Subject to many interruptions Pressure due to multiple calls and inquiries THIS ORGANIZATION RESERVES THE RIGHT TO CHANGE OR REVISE JOB DUTIES AND RESPONSIBILITIES AS NEEDED. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT. Employee Acknowledgement Date