Leadership Behaviors Handout

Transcription

1 Leadership Behaviors Leadership Behaviors Handout Leadership behaviors, Definition and Themes THOUGHT LEADERSHIP RESULTS LEADERSHIP System, Customers and Act Like an Owner PEOPLE LEADERSHIP Inspire Definition: Generate new or unique solutions and embrace new ideas that help sustain and enhance our business Key Themes: Generating Creative Ideas, Inquisitiveness, Risk taking, Driving New Initiatives, Continuous Improvement, Leveraging External and Internal Ideas Definition: Develop and leverage relationships with stakeholders to impact the System Key Themes: Relationship building, Manages Change, Customer Orientation, and Collaboration Definition: Deliver results, creating value for our brands, our System, our customers and key stakeholders Key Themes: Speed of Execution, Keeping Commitments & Organization Commitment, Relentless Responsiveness, Sustainability, Accountability & Ownership, and Planning & Prioritization Definition: Inspire people to deliver our mission, demonstrate passion for the business and give people a reason to believe anything is possible. Key Themes: Passion, Brand Ambassadorship, Engagement & Empowerment and Openness & Trust Definition: Develop self and support others development to achieve full potential Key Themes: Leverages Strengths, Seeks feedback, emotional resilience, situational leadership, listening, and Well-being

2 Leader of Self: Leadership Behaviors Generates creative ideas for business improvement(related to one's area of work) Displays inquisitiveness and a structured approach to understand the critical issues in one's area of work Takes appropriate risks and learn from mistakes Actively participates in the implementation of new initiatives Continuously seeks to improve existing processes, rather than settling for the status quo Apply best practices and learning from others parts of the System Builds long term relationships with external/internal customers to achieve business results (Value Works effectively in ambiguous and fast changing situations Displays understanding and sensitivity towards the needs of both internal and external customers Consider how one's work impacts others and acts accordingly Act Like an Owner Focus on highest priority actions first; adjust priorities when appropriate to achieve results Consistently meets the commitments one has made (Value Executes at a speed which delights associates/teams/customers (Value Takes actions proactively and follow through till its completion (Value Displays high levels of discipline, ownership and drive Demonstrates commitment to the organization by placing company interest ahead of personal agendas (Value Uses Company resources responsibly and takes action to positively impact people, communities and the environment Inspire Expresses passion for the System, our brands, business and people; be a brand ambassador Be engaged in work and invest time, passion and best efforts to accomplish goals Respects others and be honest and open in order to build credibility and trust Actively seeks feedback & coaching for developing own capability Make choices to help balance work and life, in pursuit of bringing personal energy to work, creating overall well-being Systematically work towards identifying and leveraging own strengths and addressing areas of opportunity Responds with appropriate emotions and behaviors in various situations (including demanding/ pressure situations) Demonstrates behavioral flexibility when dealing with different individuals/situations Actively listens to colleagues/manager when faced with challenges

3 Frontline Leaders: Leadership Behaviors Recognizes and supports team's creative ideas Supports the inquisitiveness of the team members and helps them to define the critical issues in a situation Secures time and resources needed to experiment with new ideas and supports team in taking appropriate risks Supports the team in the implementation of new initiatives Supports the team in Continuous Improvement Encourages others to adopt learning from other parts of the organization Supports the team in building long term relationships with internal and external customers (Value Supports the team members in ambiguous and fast changing situations Facilitates agreement with internal and external customers through listening and understanding their perspectives Maintains and leverages relationships to enhance collaboration Act Like an Owner Supports team to focus on highest priority actions first; ensures that plans are made to execute those activities Ensures that team members deliver as per the commitments made (Value Supports the team in displaying high speed of execution (Value Works with the team to plan proactively and find solutions to potential barriers for critical tasks/objectives (Value Holds self and team accountable for contributing to successful outcomes Ensures that the company interests are placed ahead of team and individual interests (Value Ensures that team uses company resources responsibly and supports the team to take action to positively impact people, communities and the environment Inspire Expresses passion for the System, our brands, business and people; role model and help others become brand ambassadors Supports team to meet and exceed their objectives, to bring passion to their work Supports team to model behaviors that promote openness, credibility and trust Seek and act on feedback from others; continuously develops through learning and sharing with others Set an example of personal health and well-being, and encourage others to adopt similar practices Supports the team to leverage strengths and to address capability gaps Coaches team to be more emotionally resilient Varies leadership style on a particular task based on the needs (competence and commitment) of the team member Actively listens and provides support and encouragement when team members are faced with challenges

4 Leader of : Leadership Behaviors Encourages team to come up with creative ideas Encourages the team to be inquisitive and coaches them to define the critical issues in a situation Provides freedom to experiment, take appropriate risks and to learn from mistakes Guides and coaches the team in the implementation of new initiatives Encourages the team to improve existing processes, rather than settle for status quo Initiate search and re-application of internal and external ideas Guides and encourages the team in building long term relationships with internal and external customers (Value Actively involves and guides team members in the change process and generates buy-in for the change Coaches the team to display understanding and sensitivity towards both internal and external customers Encourages and supports team to build cross functional relationships. Act Like an Owner Encourages the team to set stretch goals and ensures accountability for outcomes Guides the team members to deliver as per the commitments made (Value Guides the team in displaying high speed of execution (Value Encourages the team to plan proactively and find solutions to potential barriers for critical tasks/objectives (Value Encourages teams to demonstrate ownership to deliver results Guides the team to ensure that the company interests are placed ahead of team and individual interests (Value Guides and coaches team to use company resources responsibly and encourages them to take action to positively impact people, communities and the environment Inspire Expresses passion for the System, our brands, business and people; role model and build brand ambassadors Empower others to meet and exceed their objectives and bring passion to their work Encourages high standards of trust, integrity, ethics and discipline in the team Seek and act on feedback from others; continuously develops self to be a better leader Highlights health and well-being as a resource for greater personal fulfillment and productivity Provides appropriate Coaching and Feedback to leverage strengths and address capability gaps Coaches team to be more emotionally resilient Varies leadership style on a particular task based on the needs (competence and commitment) of the team member Actively listens and provides guidance when team members are faced with challenges

5 Leader of Leaders: Leadership Behaviors Creates a work environment where Associates/teams are encouraged to generate and implement breakthrough creative ideas. Guides the teams on the key drivers for business growth and their impact on performance to deliver targeted business results Stimulates discovery, including creating a culture where teams have freedom to experiment and learn from mistakes Acts as a champion/sponsor for new ideas and initiatives Builds a culture of continuous improvement and sustainable growth faster search and re-application of internal and external ideas across the System Creates an environment where strong internal and external networks are built to benefit the organization (Value Acts as a change champion and leads teams effectively through change Promotes a customer-oriented culture where teams understands and are sensitive to the needs of the key stakeholders Understand goals, motivations and strengths of key stakeholders and fosters Collaboration Act Like an Owner Set direction by translating 2020 Vision into clear goals and plans Builds an environment where commitments are met consistently (Value Creates and promotes an action oriented culture, focus on high execution (Value Creates an environment where Associates are encouraged to take actions proactively (Value Creates an environment where teams/individuals are accountability for results Acts as a role model in placing company interests ahead of individual agendas (Value Create an environment where Associates manage resources effectively and take action in daily work to positively impact people, communities and the environment Inspire Expresses passion for the System, our brands, business and people; role model and build brand ambassadors Creates an environment where others are empowered to meet and exceed their objectives and bring passion to their work Creates a culture that fosters openness, transparency, trust and a high standard of ethics Sets an example by seeking feedback from across the teams and demonstrates willingness to acknowledge and act on the feedback Promotes well-being and healthy lifestyle practices to reduce stress and support a vital workforce and community Acts as a Role Model in using appropriate Coaching (Supportive and Feedback (Directive for teams and individuals Leads with high standards of personal integrity, discipline and emotional resilience even under most difficult situations Is a Role Model in creating an environment where behavioral flexibility in different situations is encouraged and supported by Individuals and their leaders Fosters an environment where active listening is encouraged