Aon Hewitt Performance, Rewards & Talent. Engagement Solutions. Employee Engagement for the Real World. Risk. Reinsurance. Human Resources.

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1 Aon Hewitt Performance, Rewards & Talent Engagement Solutions Employee Engagement for the Real World Risk. Reinsurance. Human Resources.

2 Employee Engagement for the Real World Regardless of size, industry or geography, every organisation makes significant investments in its talent. Success requires visionary leaders, exceptional talent at all levels, and the right strategies to keep that talent engaged and focused. We help our clients develop comprehensive, disciplined strategies for managing talent, creating fully integrated talent strategies that work across borders, engage their employees, and achieve superior results. At Aon Hewitt we believe that engagement is not a mechanical science, it is a human science. From surveys to actions which make engagement happen, we offer forward-looking solutions to help you: Collect and analyse the right data to shape your engagement story Develop a unique programme that makes engagement happen for you Encourage the required employee behaviours About Aon Hewitt Develop the leadership talent needed for business success Aon Hewitt empowers organisations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent, to drive organisational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness. Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals in 90 countries serving more than 20,000 clients worldwide. For more information on Aon Hewitt, please visit

3 Aon Hewitt Engagement Model

4 Aon Hewitt Employee Engagement Model At Aon Hewitt, we use employee engagement as a key performance metric to measure the resilience and sustainability of your organisation. We define «engagement» as the emotional and intellectual involvement that motivates employees to do their best work and contribute to your organisation s success. Engaged employees say, stay and strive. Understanding what factors directly affect these three behaviours and ultimately your organisation s employee engagement is the basis of our engagement model. Our team of experts can identify and examine these drivers and not only review the engagement levels with your organisation, but help you take the necessary steps to make engagement happen. European employee engagement levels are 57% in 2104 Top 3 European drivers Career opportunities Organisational reputation Pay SAY STAY STRIVE Senior leadership BU leadership SAY: An engaged employee speaks positively about the company among co-workers, clients and his/her friends STAY: An engaged employee associates his/her future with the company STRIVE: An engaged employee feels motivated to exert extra effort for the company Organisational reputation Brand/EVP Corporate responsibility Communication Customer focus Diversity and inclusion Enabling infrastructure Talent and staffing Brand Company Practices Leadership The Work Experience The Basics Performance The Work Performance management People management Rewards and recognition Career opportunities Learning and development Collaboration Empowerment/autonomy Work tasks Differentiators Foundation Pay Benefits Job security Safety Work Environment Work/life balance

5 Make the Survey Happen

6 Make the Survey Happen The survey is just part of the journey We work hand in hand with you to run the survey smoothly throughout your organisation. Experienced project managers Advanced analytics to draw out real priorities Leading edge Communication Real integration data collection before, during between client and reporting and after and Aon Hewitt tools the survey Continuous investissement in our tools and technologies At Aon Hewitt, we believe that employee engagement is not about running an annual survey, but about creating an environment that actively engages the employees hearts and minds. To compete effectively, businesses need strategies for attracting, rewarding, retaining and motivating the best talent in their industry. Employers can take advantages of solutions designed specifically to meet their challenges, backed with the thought leadership and experience of Aon Hewitt. Our research proves that organisations who invest in their people, manage them well and contribute to their overall state of wellbeing, achieve higher revenue than other organisations. Our consulting services range from survey planning to action and change: Our consulting services help leading organisations around the world confront complex business challenges head-on. Our Best Employers research which has been running for more than 15 years gives us unmatched global data and experience combined with consistent and robust methodology. It provides us a great view of what the best are doing. Aon Hewitt has over 30 years expertise in employees research. Over time, our approach has evolved from employee satisfaction surveys to Aon Hewitt Engagement database: Planning & Preparation Survey Results & Report Rollout Action & Change engagement surveys. We will help you increase employee engagement levels by providing you with extensive analysis, reporting and insights that enable you to influence employee behaviour and business results. +8 million employees 164 countries We work with clients of all sizes, ranging from large global companies 1,000 companies requiring a highly customised multi-language approach to smaller or less 68 industries complex organisations looking for a more standardised, and cost-efficient approach that moves rapidly from measurement, to results, to action.

7 Make Engagement Happen

8 Why is it so hard to move the needle? Employee engagement is a human science operating in an evolving and imperfect world. At Aon Hewitt, we recognise that making engagement happen is a challenge. Our research shows that around 70% of organisations collect employees engagement data but only 20% transform it into visible meaningful actions that have a positive impact on individuals experience of work and business results. Why is it so hard to move the needle? Because your organisation is unique, adapting in an evolving world and where common barriers often stand in the way. At Aon Hewitt, we understand this reality along with your immediate and future business challenges and come ready to shape our approaches to your needs. We can raise engagement to the strategic level, bring energy to your employees and leaders, enable them, build pride and enhance your culture. We will support you with best practice solutions for the real world challenges. Highly engaged employees are 36% more likely to stay at an organisation Constant Changes Lack of Energy Lack of Ownership Stuck Mindset Lack of Engament Culture Lack of Resources Complex Organisation Lack of Leadership Support Intelligence Data-mining Integrating Optimising Strategy Purpose Direction Roadmap The Deal Brand Pride Communication Making Engagement Happen Enablement Tools Knowledge Accountability Employee ENGAGEMENT for REAL the WORLD Leadership Experiences Beliefs Behaviours Energy Collaboration Inclusion Recognition

9 We provide tailored engagement solutions for the real world Strategy Enablement Energy Leadership The Deal Engagement Intelligence 70% of companies measure engagement but only 20% turn results into action 36% of employees who do not feel enabled are in the actively disengaged category Sustained results are bigger than the efforts of any one individual 96% of top companies provide coaching to their leaders to engage others Employer Brand is among the top 5 drivers of engagement Highly engaged employees are more likely to achieve better performance ratings, ensure higher revenue and lower cost Our approach includes action-driven initiatives such as: Raise engagement to the strategic level conducting key stakeholders interviews Interpret data of your high potentials in a purposeful way Drive change and implement key priorities Keep eyes on the progress and check up regularly Equip all stakeholders with the right knowledge in masterclasses Help leaders drive change in the organisation providing coaching and support Build manager self-awareness and capability Produce self-service learning with best practice insights Educate ambassadors on what effective implementation looks like Motivate everyone to take responsibility, source ideas and create enthusiasm with our virtual brainstorming tool Keep energy up via recognition and awards Take a regular pulse with Mood Measure engaging leadership potential using targeted proprietary diagnostic tools Develop engaging capabilities through leadership events Share experiences, knowledge and ideas during workshops Bring leadership development into real life with SpingMe, our gamified learning application Define your EVP to support your business goals and brand promise Bring your Employee Deal to life through innovative solutions Build pride and enhance culture Attract and retain talent Understand future generations with insights from our exclusive surveys Link engagement to business KPIs and measure your engagement outcomes Link engagement to assessment data Talent-related data mining to analyse your engagement levels from multiple angles Longitudinal and trends analysis to predict future changes Ring, our instant feedback tool

10 The best perform better Our research has proven that Aon Best Employers drive consistent longterm performance orientation, a stronger employer brand and ultimately high employee engagement. These four factors combined provide a balanced picture on how an organisation is posotioned in the job market and for business success. Ken Oehler, Aon Hewitt Global Engagement Practice Leader Our research shows that Aon Best Employers are relentlessly focused on driving initiatives that make engagement happen in their organisations. Having high employee engagement, effective leadership, a high performance culture and a compelling employer brand, translates into an energised and productive workforce that delivers stronger business results. Compared to other organisations, Aon Best Employers have: double the growth in profit levels lower staff turnover levels higher proportion of internal promotions improved customer satisfaction greater shareholder value Total Shareholder Return (TSR) for Average Engagement, Top-Quartile Engagement, and Aon Best Employers Organisations 25% 20% 15% 10% 5% 0% 12% Average 14% Top-Quartile 22% Aon Best Employers Four measurable factors contribute to an organisation being identified as an Aon Best Employer: Engagement, Leadership, Performance Culture and Employer Brand. Engagement Index Employees speak positively about the company, are emotionally attached and motivated Leadership Index Leaders and managers engage employees in the vision and lead the company to success Performance Index Employees are aware of company goals and their personal contribution to achieve high performance Employer Brand Index The company enjoys a continuous supply of qualified talent needed to achieve business goals At Aon Hewitt, we measure employer excellence anywhere in the world

11 About Aon Aon plc (NYSE:AON) is a leading global provider of risk management, insurance brokerage and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 69,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative risk and people solutions. For further information on our capabilities and to learn how we empower results for clients, please visit: October 2015 Aon plc All rights reserved. The information contained herein and the statements expressed are of a general nature and are not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information and use sources we consider reliable, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation. For more information, please contact: infoeurope@aonhewitt.com Risk. Reinsurance. Human Resources.