Casual Stage Door Administrator

Transcription

1 Casual Stage Door Administrator Job Description Person Specification January 2018 watfordcolosseum.co.uk hqtheatres.com The UK s premier provider of live entertainment and hospitality

2 is one of 12 venues within HQ Theatres & Hospitality s (HQT&H) current portfolio of regional theatres and concert halls. HQT&H currently manages 18 auditoria on behalf of local authorities, with capacities ranging from a 200 seat arts centre to a 2,400 seated/standing theatre. Last year HQT&H programmed a total of 2,354 shows which attracted attendances of over 1.5 million. HQ Theatres & Hospitality (HQT&H), the UK s second-largest venue operator, is a division of Qdos Entertainment Ltd, one of the largest entertainment Groups in Europe. is Watford s home of entertainment boasting some of the best live music, theatre, comedy and other entertainment outside Central London. Elton John, Rod Stewart, One Direction and Jimmy Carr are just a few big names that have starred on our stage. is also home to the BBC Concert Orchestra and has been used to record the soundtracks of films including Lord of the Rings, The Sound of Music and Star Wars. Employment type: Salary: Hours: Work location: Purpose of the role: Our ideal candidate: For an informal discussion contact: Closing date: How to apply: Casual 7.05 or 7.50 dependent on age Variable hours per week. The post holder will be required to work flexibly including weekends, evenings & Bank Holidays according to the business needs. This role is offered on a zero hour contract. You will be based at and may be required to travel to and work at other HQT&H venues. Approved travel expenses will be reimbursed. To ensure the provision of a quality administrative, communications, reception and clerical support service for all departments of the Colosseum, so as to support the achievement of commercial and customer service targets; and monitoring within agreed procedures of the security of backstage and administrative areas. The ideal candidate will be a good communicator, committed to providing excellent customer service, an organised persona and be able to work as part of a small team. Mike Christofi, Building Operations and Technical Manager , mchristofi@watfordcolosseum.co.uk Friday 16 February 2018, 5pm Send your CV and a covering letter to mchristofi@watfordcolosseum.co.uk. Tell us why you think you are suited to this role, why it interests you and how we ll benefit from having you on board!

3 REPORTING You will report directly to the Technical and Buildings Manager. KEY ACCOUNTABILITIES 1. As directed by the Building Operations and Technical Manager, contribution as required to the achievement of s Business Plan and targets and objectives with particular reference to areas of customer service, administration and financial systems. 2. To monitor and respond to the venue fire alarm as laid out in our venue evacuation procedures. This will involve alerting the technical team and duty manager of an activation and then conducting a role call at the evacuation point. 3. Provide a welcome to all visiting artistes and company members, and of all visitors to the Colosseum within agreed customer service standards and procedures. Maintenance of continuing high levels of customer service to visiting artistes and visiting company personnel during the period when they are working at the venue 4. In the interests of the achievement of the Colosseum s service and commercial targets and objectives, the provision of accurate, timely and appropriate administrative and clerical support for all functions in the venue, as directed and delegated by Building Operations and Technical Manager. Such support will include, but not be limited to, keeping records; maintaining and processing spreadsheets (including daily sales figures); processing orders and invoices; management of incoming and external mail; Washing towels and uniform using the washing machines; internal communication; Arranging taxi bookings, couriers. Managing other bookings or ordering requests when requested. 5. In conjunction with and at the direction of the Technical and Buildings Manager, maintain the venue s administrative systems and central filing systems including photocopying, filing, sorting and referencing, updating and archiving as required with both manual and electronic systems 6. Develop a good working knowledge of the venue s programmes, services and facilities so that enquiries can be appropriately and accurately addressed 7. Receipt, logging and distribution of deliveries and collections to the venue, in line with agreed policies and practices. 8. Managing radio logs and check sheets. Keeping radio usage minutes if requested.

4 9. Monitoring the signing in and out of visiting companies, conduction H+S/Toolbox talks and ensuring relevant paperwork is completed before work commences. 10. Security of backstage and administrative areas including, but not limited to, monitoring of all people entering / leaving the building, and maintenance of signing-in and signing-out records; supervision and monitoring of CCTV, and of fire and intruder alarms; management within agreed procedures of issue and return of keys, issue and returning of visitor lanyards; management within agreed procedures of the venue s car-parking spaces. 11. Any other administration or telephone tasks as directed by the Building Operations and Technical Manager. 12. Working as a building first aider (if trained) and responding to any calls received. Dialling relevant emergency services should it be needed. 13. Work as switch board on the building phone lines to direct calls to relevant people as needed. 14. Issue and distribution of artiste Welcome Packs and Accommodation Lists, and their issue as appropriate OTHER DUTIES AND RESPONSIBILITIES Recruitment, Training and Development Undertake training and development relevant to the successful execution of the job role. Other Responsibilities The post holder will carry out any other duties as appropriate to the post and as requested by the Building Operations and Technical Manager. Assist the marketing department with mail-outs and other marketing activities Assist other Departments as required Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed. Attend and, if required, note take meetings as required.

5 This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.

6 PERSON SPECIFICATION In order to be considered for this post you will need to evidence and demonstrate: Skills A smile and cheerful manner is essential. Excellent communication skills and a manner with customers of all kinds, including colleagues, artistes, production staff and visitors to the venue which is consistent with the Colosseum s Customer Service Standards. Literacy, numeracy and IT skills at levels appropriate for the successful performance of duties and responsibilities of the post Able to take and act upon instructions within a given time frame and a busy working environment Evidence of strong organisational skills and the ability to use own initiative An organised and calm approach to duties Reliable with a flexible and pro-active attitude A keen interest in the entertainment industry Ability to work flexible and unsocial hours as required to meet the needs of Desirable Previous experience working in a theatre or reception environment Previous experience working in a customer service environment Previous experience working with Microsoft Office systems. Attitude A strong customer service focus and a genuine desire to deliver an excellent experience, every time. A can-do attitude and a positive, flexible approach to the job role, work colleagues and peers. A presentable, professional and approachable manner which sets an example for others to follow. Willing to work flexible hours including evenings, weekends and Bank Holidays.

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