The Customized Approach to Job Development and Training

Transcription

1 The Customized Approach to Job Development and Training 1

2 Presenters James Willis- Vice President of Rehabilitation at JVS Bill Hielscher- Employment Relations Specialist at JVS Pathways to Careers Project 2

3 Todays ACTIVE Objectives Customized Employment, Self Employment & Job Carving Concept Portfolio Incentives Business Site Analysis Visual Resume Concept Portfolio Customized Employment Pitch FORMS: JW 3

4 Customized Employment Roadmap Identify Interest, Conditions & Skills Present Visual Resume Task Analysis Identify employer Site Analysis to identify needs Negotiate job Initial Research Concept Portfolio presentation Schedule Job Coaching 4

5 Concept Portfolio Talking points for 20 min. in person pitch Flip Chart or Tablet Have copies for employer Do not read slides Practice, Practice, Practice Show JVS Portfolio 5

6 Concept Portfolio JVS is a non-profit agency that has been matching employers with job seekers in Metro Detroit since the 1940s. Joseph Stevens jsteven@jvsdet.org

7 Parts of the Concept Portfolio 1. Your organization 2. Any Partnerships (MRS, CMH ) 3. Why its important 4. Benefits to employer Diversity WOTC Job Coaching-Retention 5. Get employer worries on the table 6. Other Employer Partners 7. Success Stories 8. Next Step 9. Your Contact info 7

8 ing an Employer 1. Start with how you were referred 2. What's in it for the employer 3. List other similar employers who have benefited 4. No cost to employer 5. Ask for a 20 min. meeting Hello Mr Jones, I got your information from Jack Smith from ABC Corp. I have been working with Jack for the last couple of months and he thought we should get together so I can share some information about a state-funded employment program I work with. Do you have 20 minutes to meet some time next week? How about Tuesday afternoon? 8

9 Job Carving 1. Can anyone define Employment First? 2. Job Carving is NOT customized employment 3. Job Carving is removing 1+ tasks from a posted job description to fit job seeker 4. works best at busy times in workplace (restaurants, retail, activity centers) 5. OJT/OJE/Internships are good ways to sell Job Carving 6. HR and Job Carving = Roadblock LG 9

10 Customized Employment Proven technique in existence for more than 30 years (Marc Gold, Griffin-Hammis) Meets unmet need of an employer Likely a job that has never existed at workplace Tasks others do not like - due to repetition Allow higher paid employees to get more done Dept of Labor is encouraging employers to customize JW 10

11 The Customized Approach Really know your job seeker Customized Employment Michael Callahan 11 JW

12 Customized Employment Addresses: Safety Customer Service Bottlenecks Efficiency Worker Morale Best Buy Activity 12

13 Employment Planning Meeting Assemble people that know the job seeker (90 min) Post poster boards around the room 1 Rules for meeting 2 Interests 3 Personal Characteristics 4 Training 5 Work Experience & Skills 6 Preferences & Conditions 7 Tasks, Interests, Company, Contact Poster 7 becomes the job lead log Take pictures of poster board after 13

14 Site Analysis/Tour Scheduled during the 20 min. Concept Portfolio Pitch Purpose is to identify unmet needs Involves Talking with line staff & floor supervisors Observing What part of your job slows you down? What part of your job do you dislike? What do customers complain about most? What does not get done around here BH 14

15 Initial Business Research & Site Analysis Initial Research Decision makers Web site YouTube site Facebook (do you have connection) Mission/Values Years in business Growth in business Location in community Positions available Site Analysis Contact names Tasks Contact names Physical environment Social Environment Hours tasks are done Core tasks Episodic tasks Lunches & breaks # of employees Tools used Career cluster(s) Technical language 15 bh

16 After the Site Analysis? 1. Review unmet needs 2. Match unmet need to job seeker skills & interests 3. If there is no match, let the employer know 4. If there is a match, edit the Visual Resume (VR) to show how job seeker skills will address the need. 5. Schedule another 20 min meeting to present VR. 16

17 Visual Resume Example Presented on a tablet or flip book Have one for yourself & one for employer Do not read slides Job seeker or job developer can use 17

18 Visual Resume Development Use a template with a white background More pictures, less text (images.google.com) Parts to include 1. Introduction 2. Education 3. Work Experience or Training 4. Skills 5. Personal Characteristics 6. Hobbies 7. What works? 8. Closing and Ask 18

19 Visual Resume Sample 19

20 Presenting the Visual Resume Review the visual resume with employer Be sure to include what you learned about the site tour in describing tasks that job seeker will do. Focus on strengths Do not take longer than 10 minutes Have your sweeteners ready Job coaching Job retention WOTC Internship 20

21 Seven Phase Sequence of Learning (1-4) 1. Determine Natural Ways steps, culture, mgt style 2. Determine Natural Means how the company trains 3. Identify Natural People who supports worker 4. Facilitate successful performance initial assistance 21 CC

22 Seven Phase Sequence of Learning (5-7) 5. If OK, move to next task if not, substitute support for Natural People 6. Reconsider Natural Means to work for participant Smaller steps, checklist, more modeling, repetition 7. If 6 does not work Adapt/Modify Natural Ways 22 CC

23 Training Tips 1 1. Facilitate, don t coach! Why? 2. Do the job and know the job before you teach 3. Ask supervisor how to do job 4. Watch others do the job 5. Trainer should model job several times 6. Don t ask supervisor what production is expected Why? 23 JW

24 Training Tips 2 1. Position yourself close to participant 2. Correct action during performance 3. Do NOT say Good Job or gesture correctnes 4. No news is Good News 5. Few words are best 6. Don t be afraid to train hand-over-hand 7. Demonstrate task at expected Pace 24 JW

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