IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 6 APRIL 2015

Transcription

1 Cabin Crew (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 6 APRIL 2015 Modifications to SASE came into effect on 6th April These changes ONLY relate to the Transferable Skills requirements of a framework and they ONLY apply to new Apprenticeship starts on, or after, 6th April Apprenticeships starts before this date must continue to meet the 2013 SASE requirements for Transferable Skills. For more details of the changes and how they will affect new Apprenticeship starts, please read the following preface page to the framework document. NB: Please check the "Revising a Framework" section for information on any additional changes that may have been made to this framework. Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr01402 Issue date: 29 October 2012 Issued by People 1st for GoSkills

2 Modifications to SASE came into effect on 6th April The changes ONLY relate to the Transferable Skills requirements of a framework and they ONLY apply to new Apprenticeship starts on, or after, 6th April Apprenticeships started before this date must continue to meet the 2013 SASE requirements for Transferable Skills. The modifications removed the 5 year rule, meaning that acceptable qualifications, achieved before September 2012, are now in scope. This includes igcses, A and AS Levels, O Levels and Key Skills. However, there are still minimum grade/level requirements that need to be achieved, depending on the level of Apprenticeship being undertaken. There have also been some changes to the minimum grade/level requirements which, in summary are: Intermediate Apprenticeship: GCSE/iGCSE/A and AS Levels - minimum acceptable grade is now E, irrespective of achievement date (for ALL acceptable GCSEs/iGCSEs/A/AS Levels) Key Skills - minimum acceptable is Level 1, irrespective of achievement date O Levels minimum acceptable grade is C, irrespective of achievement date Advanced Apprenticeship: GCSE/iGCSE - minimum acceptable grade is now C, irrespective of achievement date (for ALL acceptable GCSEs/iGCSEs) A/AS Level - minimum acceptable is grade E, irrespective of achievement date Key Skills - minimum acceptable is Level 2, irrespective of achievement date O Levels - minimum acceptable grade is C, irrespective of achievement date Higher Apprenticeship: There remains no mandatory requirement for Transferable Skills qualifications to be achieved. Please note that some frameworks may have grade/level requirements that are above the SASE minimum requirements. Please check the framework to ascertain where this is the case and/or check directly with the specific Issuing Authority responsible for the framework. The updated version of SASE, and guidance documents, can be accessed here: PLEASE NOTE THAT THAT THE NEW REQUIREMENTS FOR TRANSFERABLE SKILLS, AS DETAILED ABOVE, OVERRIDE THE NOTES AND GRADES/LEVELS ASSOCIATED WITH THE TRANSFERABLE SKILLS TABLES, WITHIN THIS DOCUMENT. Until the Transferable Skills tables can be updated, any references to achieved before Sept 2012 and within 5 years of starting Apprenticeship or achieved before September 2012, otherwise at any time prior to starting Apprenticeship can now be ignored. Over the next few months, the Transferable Skills section within AFO will be amended to reflect the SASE modifications and all current frameworks will be updated and reissued to incorporate these changes. In the meantime, if you are in any doubt as to the requirements of any framework then please contact the relevant Issuing Authority.

3 Cabin Crew (England)

4 Framework summary Cabin Crew Intermediate Level Apprenticeship in Cabin Crew This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 2 include: Pathway 1: Cabin Crew Competence qualifications available to this pathway: C1 - Level 2 Certificate in Cabin Crew (QCF) Knowledge qualifications available to this pathway: K1 - Level 2 Certificate in Introduction to Cabin Crew (QCF) Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills

5 Framework information Information on the Issuing Authority for this framework: People 1st for GoSkills The Apprenticeship sector for occupations in passenger transport. Issue number: 3 Framework ID: FR01402 This framework includes: Level 2 Date this framework is to be reviewed by: 01/04/2014 This framework is for use in: England Short description The purpose of this Intermediate Level Apprenticeship is to train new entrants and upskill the existing workforce to the industry recognised standard of competency for Cabin Crew. Intermediate Level Apprentices will train as a Cabin Crew member, responsible for the safety and care of airline passengers, including pre and post flight duties and delivering in flight customer service.

6 Contact information Proposer of this framework People 1st for GoSkills has taken over responsibility from GoSkills, the developer of the original framework for Cabin Crew. GoSkills used its own employer consultation mechanisms to develop the framework with the close involvement of employers, including Jet 2, Flybe, Thomas Cook and Ryanair. Developer of this framework Name: Organisation: Organisation type: Job title: Ruth Asker-Browne People 1st for GoSKills Sector Skills Council Head of Professionalism Phone: Postal address: Website: 2nd Floor Armstrong House 38 Market Square Uxbridge UB8 1LH Issuing Authority's contact details Issued by: People 1st for GoSkills Issuer contact name: Joanne Parker Issuer phone: Issuer

7 Revising a framework Contact details Who is making this revision: Your organisation: Your address: Tim Buchanan People 1st tim.buchanan@people1st.co.uk Why this framework is being revised The purpose of this framework revision is to: take into account the requirements of the NAS Statement on Apprenticeship Quality for England and the revised Guidance on Developing Quality Apprenticeship frameworks for England; clarify the entry conditions to reflect equality and diversity; clarify the breakdown of on and off the job GLH. Summary of changes made to this framework The following revisions have been made to the framework: clarify the entry conditions to explain the reasons for the age restriction on apprentices to be over 18 to comply with Industry regulations for the operation of commercial air transport; provide a more detailed breakdown of the off the job GLH to show 30 GLH for in company training; increase the minimum duration of training from six months to one year for all apprentices aged between 18 and 19; increase the minimum duration of training from six months to one year for those apprentices aged 19 and over; however, if they have relevant prior knowledge, the duration of the Apprenticeship must be at least six months. This framework now takes into account the National Apprenticeship Service Statement on Apprenticeship Quality requirements, including: a definition of Apprenticeships in the framework; ensuring that job roles are specific; a statement clarifying the minimum duration of training and minimum hours of employment for the industry;

8 providing an emphasis on new skills and learning where apprentices have prior knowledge and experience. Qualifications removed None. Qualifications added None. Qualifications that have been extended None.

9 Purpose of this framework Summary of the purpose of the framework Defining Apprenticeships An Apprenticeship is a job with an accompanying skills development programme designed by employers in the sector. It allows the apprentice to gain technical knowledge and real practical experience, along with functional and personal skills, required for their immediate job and future career. These are acquired through a mix of learning in the workplace, formal off the job training and the opportunity to practice and embed new skills in a real work context. This broader mix differentiates the Apprenticeship experience from training delivered to meet narrowly focused job needs. All apprentices commencing their Apprenticeship must have an Apprenticeship Agreement between the employer and the apprentice. This can be used to reinforce the understanding of the requirements of the Apprenticeship. On completion of the Apprenticeship, the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry. The Aviation Industry The aviation industry covers three sub-industries: airlines, airports and ground handling agents. A brief summary of the three sub-industries follows. Airlines - airlines provide low-cost, long-haul, short-haul, scheduled and chartered flights to both UK and international destinations; Airports there are 57 commercial airports in the UK. Airports provide a wide variety of services including air traffic control, security and management of facilities; Ground Handling Agents Ground handling staff provide ground support for the airlines including check-in, passenger support, baggage handling, aircraft preparation, aircraft despatch and rampside services such as push-back. Around 90% of employment in the industry is in England. There are a large number of small organisations involved in aviation however the majority of the workforce is employed in large companies. Airlines and airports have relatively few difficulties with recruitment and the image of the aviation industry is a positive influence on attracting people into its occupations.

10 One of the main challenges facing the industry is that, although Airlines run intensive in-house training programmes for new cabin crew recruits before they are allowed to work in the air, each of these programmes must meet health, safety and security requirements set down by the Civil Aviation Authority (CAA). However,despite the amount of training, these initial training courses vary in length and content between airlines and employers have expressed a need to provide training to a common national standard that enables employees to move within and between employers in the aviation industry. Employers are also keen to provide a structured training programme to upskill the workforce. Employer support for the Cabin Crew Apprenticeship The Cabin Crew framework sits within the airline industry and provides a nationally recognised standard of training for competence and knowledge for cabin crew. Research with employers has identified the ways in which the Apprenticeship can help to meet their current and future skills needs which include: establishing and maintaining common national standards that enable individuals to move between employers; providing career and progression opportunities in the industry; providing a structured training programme to help develop and upskill the workforce; developing transferable and employability skills; supporting retention, motivation and performance through employer investment in apprentices. Employers, including Ryanair, Flybe, Jet2 and Thomas Cook have helped design this framework and its component qualifications to meet their current and future skills needs. Take up and achievement of this framework will form part of the formal review with employers to ensure that it continues to meet their needs. Specific job roles for the Intermediate Level Apprentice in Cabin Crew Cabin Crew members are responsible for the safety and care of airline passengers, including pre and post flight duties e.g. ensuring passengers board and disembark safely and delivering in flight customer service. Cabin crew also need to ensure passengers follow safety instructions and procedures and use safety equipment correctly if necessary. On completion of the initial training and security checks, new recruits are given approval to fly by the airline which means they are able to work as cabin crew in the air. Aims and objectives of this framework (England) The aim of this Intermediate Level Apprenticeship is to train new entrants and upskill the existing workforce to the industry recognised standard of competency in Cabin Crew and to meet their current and future skills needs.

11 The objectives of this Level 2 Intermediate Apprenticeship framework are to: provide training to a common national standard that enables individuals to move between employers in the aviation industry; provide career and progression opportunities in the industry; provide a structured training programme for new recruits and to develop and upskill the workforce; develop transferable and employability skills.

12 Entry conditions for this framework Essential requirements: EU-OPS regulations specify the minimum safety and related procedures that are applicable for any operator of any aeroplane for the purpose of commercial air transport by any operator whose principal place of business and, if any, registered office is in an EU Member State. The following EU-OPS regulations currently apply to requirements for cabin crew, which will also apply to the Cabin Crew. Applicants: must be aged over 18; have normal colour vision and good eyesight; physically fit and able to swim approximately 25 metres; able to provide full background information in order to gain airside security pass. The above physical requirements reflect the critical role of cabin crew in ensuring the safety and well-being of passengers in emergency situations. Airlines may also stipulate minimum and maximum height requirements when recruiting cabin crew apprentices due to the restrictive working environment of aircraft type. EU-OPS replace JAR-OPS legislation, which also stipulates the above requirements. However, both sets of regulations will run concurrently until April 2014, at which date all apprentices must comply with the EU-OPS regulations. Applicants must also have either a full, valid EU passport with no restrictions or, for non-eu passport holders, a valid work permit/visa that allows entry to all airline destinations. In addition to the essential requirements above, employers will consider any of the following: employment or voluntary work experience, especially in retail, sales experience or customer service; OR training and/or experience which could include a portfolio showing what they have done; OR achieved foundation learning at level 1; OR have basic literacy and numeracy skills; OR good communication skills; OR enjoy working as part of a team; OR willing to work shifts; OR ability to converse in a foreign language; OR smart and well groomed appearance; OR successfully completed a Young Apprenticeship; completed any of the (14-19) Diplomas; First Aid qualification; OR

13 achieved any of the Key Skills or Functional Skills; OR academic qualification(s) such as one or more GCSEs. Initial Assessment Training providers and employers will use initial assessment to ensure that applicants have a fair opportunity to demonstrate their ability and to tailor programmes to meet individual needs. This process will identify prior qualifications and experience which may count towards achievement of the framework. Where this is the case, apprentices will be encouraged to undertake new learning at a higher level and develop new skills.

14 ... level 2 Level 2 Title for this framework at level 2 Intermediate Level Apprenticeship in Cabin Crew Pathways for this framework at level 2 Pathway 1: Cabin Crew

15 ... level 2... Pathway 1 Level 2, Pathway 1: Cabin Crew Description of this pathway Cabin Crew Total minimum credits: 66 credits representing: Competence: 34 credits; Knowledge: 22 credits; Functional Skills in English and Maths: 10 credits. Entry requirements for this pathway in addition to the framework entry requirements There are no additional requirements other than the general entry conditions.

16 ... level 2... Pathway 1 Job title(s) Cabin Crew Job role(s) Responsible for the safety and care of airline passengers, including pre and post flight duties e.g. ensure passengers board and disembark safely and deliver in flight customer service. Ensure passengers follow safety instructions and procedures and use safety equipment correctly if necessary.

17 ... level 2... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 2 Certificate in Cabin Crew (QCF) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 501/0545/0 City and Guilds N/A C1b 501/0489/5 Edexcel N/A Knowledge qualifications available to this pathway K1 - Level 2 Certificate in Introduction to Cabin Crew (QCF) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 600/0396/0 Ascentis N/A K1b 501/2260/5 City and Guilds N/A K1c 600/0104/5 Edexcel N/A K1d 600/0474/5 NCFE N/A

18 ... level 2... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications For the Cabin Crew job role in this pathway: Competence qualification: Level 2 Certificate in Cabin Crew; Knowledge qualification: Level 2 Certificate in Introduction to Cabin Crew. Apprentices do not have to select the same Awarding Organisation for both the competence and knowledge qualifications.

19 ... level 2... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 1 5 GCSE qualification in English (with enhanced functional content) 1 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

20 ... level 2... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 1 5 GCSE qualification (with enhanced functional content) in Mathematics 1 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) Employers consulted did not consider ICT to be an essential part of the job for cabin crew. Progression routes into and from this pathway Progression into the Intermediate Level Apprenticeship in Cabin Crew Examples of progression routes into this Apprenticeship include: employment - general or related to the passenger transport, hospitality, leisure, travel and tourism or retail industries;

21 ... level 2... Pathway 1 evidence of work experience/voluntary work or non accredited training/qualifications through a portfolio or skills passport for the industry ( Entry level Certificate in Introduction to the Hospitality Industry; GCSEs in English, Maths, Business Studies, Leisure and Tourism; the Diploma (in particular the Diploma in Travel and Tourism); related vocational education courses, for example customer service or retail. Apprentices will undergo an initial assessment to identify prior learning and experience which may count towards the achievement of this Apprenticeship. Progression from the Intermediate Level Apprenticeship in Cabin Crew Jobs: on completion of the Intermediate Level Apprenticeship in Cabin Crew, apprentices will be competent to work as cabin crew members in the airline industry; successful apprentices may also broaden workplace skills by taking on additional roles and responsibilities, and working as senior cabin crew; Cabin crew frequently move on to positions within an airline s organisational structure for example, roles covering rostering, training and recruitment, sales and marketing; those progressing from a senior cabin crew role could lead to a general management position within an airline. Advanced Level Apprenticeships: There is currently no Advanced Level Apprenticeship as it is the industry s view that the level 2 framework provides all the underpinning knowledge required for a senior cabin crew role.this will be kept under review through ongoing engagement with airlines. Further Education: Level 3 Certificate in Senior Cabin Crew. Following further training and development, Cabin Crew may wish to progress to a Foundation Degree in Leadership and Management. Further information on careers and progression in aviation can be found on the People 1st website at

22 ... level 2... Pathway 1 Employee rights and responsibilities ERR Delivery The nine outcomes for ERR are embedded as an additional unit within the knowledge qualification in the framework - Unit: L/602/5934 Employment Rights and Responsibilities in the Passenger Transport Sector. The apprentice's induction is an important way of meeting some of the ERR requirements and apprentices must cover health and safety at the beginning of the Apprenticeship. Recording Providers must ensure that apprentices use an awarding organisation portfolio of evidence to record where and how they have learned about ERR. Evidence of ERR The ERR unit is contained within the knowledge qualification for all pathways, therefore, evidence for this will be the certificate for this qualification with the ERR unit listed on the certificate as having been completed. The knowledge certificate must be submitted to People 1st when applying for an Apprenticeship completion certificate, together with a signed declaration that ERR has been achieved. Download the declaration form at: htt p://

23 The remaining sections apply to all levels and pathways within this framework. How equality and diversity will be met The diverse nature of the international airline industry is reflected in the diversity of the workforce. Airlines recruit cabin crew from a range of ethnic groups in order to reflect the diverse customer base and Airlines and airports have relatively few difficulties with recruitment. The image of the aviation industry is a positive influence on attracting people into its occupations. The main barrier to entry to the industry is that set down by the EU-OPS and JAR-OPS regulations and airlines must conform to these regulations to be able to operate. Any commercial airline within the European Union flying jet or propeller aircraft has to comply with this standard. The following EU-OPS/JAR-OPS regulations apply to requirements for cabin crew, which will also apply to the Cabin Crew Apprenticeship: must be aged over 18; normal colour vision and good eyesight; physically fit and able to swim approximately 25 metres; able to provide full background information in order to gain airside security pass. The above physical requirements reflect the critical role of cabin crew in ensuring the safety and well-being of passengers in emergency situations. Airlines may also stipulate minimum and maximum height requirements when recruiting cabin crew apprentices due to the restrictive working environment of aircraft type. People 1st for GoSkills will promote the framework through a range of approaches, including: raising awareness of the industry in schools through the Diploma in Travel and Tourism; Careers in Passenger Transport website which will highlight careers opportunities and relevant frameworks ; identifying employer champions; developing case studies and encouraging employers to promote the sector to those from under-represented groups; promoting Apprenticeship Awards to both providers and employers delivering the programme in the sector; producing a step-by-step guide to setting up an Apprenticeship Programme aimed at employers; DVD highlighting the benefits of an Apprenticeship to both employers and learners; working with employers and learning providers to develop case studies highlighting the Apprenticeship and its benefits which have been promoted via our website, external websites, events and newsletters;

24 the Women 1st programme, which has developed a network of mentees and mentors as well as step-up training programmes to help support more women reach more senior positions in the sector st.co.uk/business-and-training-support/women-1st. Apprenticeships are seen as a vital route to attract a greater diversity of individuals into the industry, therefore, entry conditions to this framework have been made extremely flexible. Mentoring has been recommended as part of off the job guided learning to offer additional support to increase the chances of apprentices achieving the framework and staying with the employer. Subject to the EU-OPS/JAR-OPS regulations, training providers and employers MUST comply with the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to and promotion within, the Industry, using the 9 protected characteristics of: 1. Age 2. Disability 3. Gender 4. Gender reassignment 5. Marriage and civil partnerships 6. Pregnancy and maternity 7. Race 8. Religion and Belief 9. Sexual orientation Download the guidance on the Equality Act here: People 1st for GoSkills will monitor take up and achievement of all Apprenticeships through its industry expert groups and take steps to address any barriers to take up and achievement.

25 On and off the job guided learning (England) Total GLH for each pathway Intermediate Level Apprenticeship: Pathway 1: Cabin Crew: Minimum recommended duration of the programme is 12 months; Total of 522 minimum GLH for the duration of the programme; Breakdown of this pathway as follows: Competence: 249 GLH; Knowledge: 153 GLH; Functional Skills in English and Maths: 90 GLH; Company training, including health and safety: 30 GLH. General statement about Guided Learning Hours: GLH: must be planned, reviewed and evaluated jointly between the apprentice and tutor, teacher, mentor or manager; must allow access as and when required by the apprentice either to a tutor, teacher, mentor or manager; are delivered through one or more of the following methods: individual and group teaching, e-learning, distance learning, coaching, mentoring; feedback and assessment; collaborative/networked learning with peers; guided study; refer to how this requirement will be met in the off the job and on the job GLH sections; completed in relation to accredited components of the framework achieved prior to the training may count towards the GLH requirement for the framework; where an apprentice completes an Apprenticeship part way through the final 12 month period (which is after the first 12 months), an apprentice must receive a proportion of the minimum of 280 GLH which is at least equal to the proportion of the final 12 month period spent on the Apprenticeship. Recommendations about the minimum duration, minimum hours of employment and new skills and learning: GLH are delivered during contracted working hours; the minimum hours of employment for an apprentice should be at least 30 hours per week. By exception, where the individual s circumstances or the particular nature of

26 employment in a given sector makes this impossible, then an absolute minimum of 16 hours must be met. In such cases the duration of the Apprenticeship should be extended; apprentices aged between 16 and 18 - the Apprenticeship must last at least 12 months in order to stretch the candidate; apprentices aged 19 and over - the Apprenticeship must be at least 12 months, unless relevant prior learning is recorded. Where this is the case, Apprenticeships will not be less than six months and must include new skills and new learning in order to stretch the candidate; where an apprentice has prior learning accredited, the programme must include new skills and learning; where an apprentice does not have level 2 Functional Skills in Maths and English, they are given the opportunity to progress towards this. Minimum off-the-job guided learning hours Off the Job GLH: Pathway 1 Cabin Crew: Minimum recommended duration of the programme is 12 months; Total of 273 minimum off the job GLH for the duration of the programme; Breakdown of this pathway as follows: Knowledge:153 GLH; Functional Skills in English and Maths: 90 GLH; Company training: 30 GLH. How this requirement will be met Off the job GLH: should achieve clear and specific outcomes which contribute directly to the successful achievement of the framework and this may include accredited and non-accredited elements of the framework; should be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; should allow access as and when required by the apprentice either to a tutor, teacher, mentor or manager; should be delivered through one or more of the following methods: individual and group, teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study; is typically delivered through an initial period of in house intensive training and development, following which apprentices will further develop their knowledge and skills

27 on board; includes mentoring as this often increases the chances of apprentices completing the programme, therefore, as a guide, it is recommended that apprentices receive about one hour a week mentoring, although some apprentices will need more than this at the beginning and this will decrease as they progress. Evidence of off the job GLH at Level 2 Level 2 knowledge certificate with completion of the ERR Unit listed; Level 1 Functional Skills Certificates for Maths and English or equivalent; Declaration signed by the apprentice and provider that the off the job GLH has been completed.download from htt p:// Minimum on-the-job guided learning hours ON THE JOB GLH: Intermediate Level Apprenticeship: Pathway 1: Cabin Crew: Minimum recommended duration of the programme is 12 months; Total of 249 minimum on the job GLH for the duration of the programme; Breakdown of this pathway as follows: Competence: 249 GLH. How this requirement will be met ON THE JOB GLH: should achieve clear and specific outcomes which contribute directly to the successful achievement of the framework and this may include accredited and non-accredited elements of the framework; should be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; should allow access as and when required by the apprentice either to a tutor, teacher, mentor or manager; should be delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment;

28 teaching; collaborative/networked learning with peers; guided study; include a coaching and mentoring record, log or diary - not required at certification; include PLTS learning and recorded using a log book or diary not required at certification. Evidence for on-the-job GLH : Level 2 Certificate in Cabin Crew; Declaration signed by the apprentice and provider that the on the job GLH has been completed. Download from: htt p://

29 Personal learning and thinking skills assessment and recognition (England) Summary of Personal Learning and Thinking Skills Apprentices must be introduced to all Personal Learning and Thinking Skills (PLTS) during induction so that they learn to recognise for themselves when and where they are practicing these skills. Evidencing and recognition of each PLTS All six PLTS are embedded in the mandatory units in the competence qualification and knowledge qualifications in this framework and a map is available on the People 1st website ks/passenger-transport Each of the PLTS is cross-referenced within the unit s assessment documentation and also cross-referenced to the mandatory unit s documentary evidence. The assessors will take a holistic approach to assessment of all PLTS and they will document this on the evidence sheet which is signed off by the Apprentice and the assessor. This process will therefore mean that: all areas of each of the PLTS are met with the achievement of the competence and knowledge qualifications which is required to be completed as part of this Apprenticeship; the evidence that PLTS has been achieved will be the certificate for the competence and knowledge qualifications and confirmation of PLTS is contained in the certificate application form declaration: Download from htt p:// Please see each individual PLTS below for further information. Creative thinking Creative Thinking involves: generating ideas and exploring possibilities; asking questions to extend thinking; connecting own and others ideas and experiences in inventive ways;

30 questioning own and others assumptions; trying out alternatives or new solutions and following ideas through; adapting ideas as circumstances change. Independent enquiry Independent Enquiry involves: identifying questions to answer and problems to resolve; planning and carrying out research, appreciating the consequences of decisions; exploring issues, events or problems from different perspectives; analysing and evaluating information, judging its relevance and value; considering the influence of circumstances, beliefs and feelings on decisions and events; supporting conclusions, using reasoned arguments and evidence. Reflective learning Reflective Learning involves: assessing yourself and others, identifying opportunities and achievements; setting goals with success criteria for your personal development and work; reviewing progress, acting on the outcomes; inviting feedback and dealing positively with praise, setbacks and criticism; evaluating experiences and learning to inform your future progress; communicating your learning in relevant ways for different audiences. Team working Team Working involves: collaborating with others to work towards common goals; reaching agreements, managing discussions to achieve results; adapting behaviour to suit different roles and situations, including leadership roles; showing fairness and consideration to others; taking responsibility, showing confidence in yourself and your contribution; providing constructive support and feedback to others. Self management

31 Self Management involves: seeking out challenges or new responsibilities and showing flexibility when priorities change; working towards goals, showing initiative, commitment and perseverance; organising time and resources, prioritising actions; anticipating, taking and managing risks; dealing with competing pressures, including personal and work-related demands; responding positively to change, seeking advice and support when needed; managing your emotions and building and maintaining relationships. Effective participation Effective Participation involves: discussing issues of concern, seeking resolution where needed; presenting a persuasive case for action; proposing practical ways forward, breaking these down into manageable steps; identifying improvements that would benefit others as well yourself; trying to influence others, negotiating and balancing diverse views to reach workable solutions; acting as an advocate for views and beliefs that may differ from your own.

32 Additional employer requirements There are no additional employer requirements for this framework.

33 For more information visit