Welcome to BT Manager welcome to new joiners. Click here to download the supporting pack with notes.

Transcription

1 Welcome to BT Manager welcome to new joiners Click here to download the supporting pack with notes.

2 Let s get practical What you need to know to get started 1 BT A quick introduction to our company 2 Your line of business A bit more about where you ll be working 3 Working together More about your initial goals, continuous development, and how we ll support you 4

3 About BT Sharing our rich history and exciting future How we re structured Our values and our leadership style You and your role Giving you the practical support you ll need BT s continuous development approach and your opportunities for growth Between us Agreeing your immediate priorities Developing a plan to get you started in your new job Let s get connected This should be a conversation, not an information download. So feel free to ask questions, whenever you have them.

4 1 Let s get practical Let s talk about what you need to know to get started

5 Let s get practical Settling in Where you ll be based The technology you need Those around you Our team structure How we connect e. g. team meetings Your role Your job description How we ll support you Things to expect and do guide New joiner website login newjoiners

6 BT A quick introduction to our company We ll talk about the BT story, our structure, our culture and our leadership It ll help you to understand what it s like to work for BT 2

7 The world s oldest communications company A story that stretches from the birth of the electric telegraph in the 1830s to the explosion of the internet and superfast broadband. Our heritage reflects 170 years of technological innovation in making a better future and we re still making history. BT Archives tells the full story... Facebook/btheritage archives@bt.com

8 The world s oldest communications company Click the play button below to watch the video

9 with the world s brightest future Fibre roll-out Business growth Security credentials Greater coverage Leading sports Mobile success

10 How we fit together Technology, Service and Operations (TSO) Mobile Technology Openreach Business and Public Sector Global Services Wholesale and Ventures Consumer EE Group Procurement Group HR Group Legal Group Finance Group Strategy Property Health and Safety Business Support Group Comms Security How does BT compare in size and complexity to where you ve worked before?

11 What does each line of business (or LoB) do? Consumer Business & Public Sector EE Global Services Wholesale & Ventures Openreach TSO Group Functions Largest provider of voice, broadband and wi-fi services in the UK serving around ten million people with leading edge TV, exclusive sports channels and mobile services. Serves business customers of all sizes, as well as the public sector in the UK and the Republic of Ireland. One of the UK s leading providers of fixed and mobile communications and IT services for business customers. With a 4G mobile network and hundreds of retail stores, EE serves its customers with advanced mobile services, broadband and TV. It also delivers the Emergency Services Network contract. A global market leader for managed network IT services, addresses the business communications needs of multinational corporates and financial services organisations headquartered in the UK and across the globe, as well as major public and private sector customers outside the UK. Sells voice, broadband, data communications products and mobile network operator (MVNO) services. Customers include the UK s largest fixed and mobile operators, internet service providers and broadcasters as well as other service providers. Invests and maintains the BT communication network in the UK that all communication providers use to sell their internet and phone services. Underpins the success of the UK communication industry and delivers the super-fast fibre roll out on behalf of BT Group. Responsible for the design, development and delivery of BT s core networks, products and platforms in the UK and overseas, including a dedicated mobile technology function and a global Research and Development arm. Provides central expertise to the rest of BT and the services that keep us running - including Finance, HR, Strategy, Property, Procurement, Legal, Security, Health and Safety, Business Support and Communications.

12 Our leadership team Gavin Patterson Chief executive officer Marc Allera CEO EE John Petter CEO Consumer Graham Sutherland CEO Business and Public Sector Bas Burger CEO Global Services Gerry McQuade CEO Wholesale and Ventures Clive Selley CEO Openreach Howard Watson CEO Technology, Service and Operations Simon Lowth Group finance director Ed Petter Group director of corporate affairs Alison Wilcox Group HR Director Sean Williams Group director strategy, policy and portfolio Dan Fitz Group general counsel and company secretary Johnny McQuoid Customer experience

13 Our Board of directors and board committees To find out more take a look at the links below BT Pensions Committee Technology Committee Audit & Risk Committee Equality of Access Board Remuneration Committee Nominating & Governance Committee Committee for Sustainable and Responsible Business Jan du Plessis Chairman Gavin Patterson Chief executive officer Simon Lowth Group finance director Isabel Hudson Non-executive director Mike Inglis Non-executive director Karen Richardson Non-executive director Tony Ball Non-executive director Iain Conn Non-executive director Timotheus Höttges Non-independent non-executive director Nick Rose Non-executive director Jasmine Whitbread Non-executive director Dan Fitz Company secretary

14 Our Strategy Our purpose Our goal To use the power of communications to make a better world Growth to deliver sustainable profitable revenue growth Our strategy Broaden and deepen our customer relationships Deliver great Customer experience Invest for growth Transform our costs Differentiated content, services and applications Best network in the UK Fully converged service provider Market leadership in all UK segments Focus on multinational companies globally A healthy organisation Best place to work

15 Our culture Our success doesn t just come from what we do. It s how we do things and why that really matters. Our purpose Our values Best place to work Diversity and inclusivity

16 What we re all about Using the power of communications to make a better world We bring together the best networks and technology, with the expertise of our people, making connections, creating new possibilities and developing services that our customers value. This way businesses can grow, communities can flourish, and individuals can get more out of life. That's the difference we make, every day at BT.

17 Our purpose We care about our customers experience. Always. That means being recognised as the market leader on service in each of the segments we serve. We bring the benefits of a connected society to everyone That means helping 10 million socially disadvantaged people get access to better healthcare, learning or employment opportunities. And helping our customers cut their emissions by at least three times our own carbon impact. We support our communities through our people and technology That means helping to raise 1 billion for good causes, as well as inspiring two thirds of our people to volunteer. And helping five million children get a better tech education. Our purpose To use the power of communications to make a better world Check out the website for more information

18 Our purpose Click the play button below to watch the video

19 2020 ambitions Click the play button below to watch the video

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21 Our values Click the play button below to watch the video

22 Best place to work It's crucial that our people reflect the diversity of our customers from around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience, culture and background allows our teams to truly use the power of communication to make a better world, giving everyone products and services.

23 Our people networks Click the play button below to watch the video

24 Sharing our skills, three days a year 24

25 3 Your line of business Time for a bit more information about where you ll be working

26 Your line of business Who we are What we do Who our customers are Where we re heading Your role How we re measured Check out the new joiner website (password newjoiners ) for more information

27 2016/2017 Highlights Click the play button below to watch the video

28 4 Working together How we ll work together More about your initial goals, performance, and how we ll support you

29 My performance At BT, we re all about making the right connections. Our values personal, simple, brilliant are at the heart of everything we do. They re shared by everyone. They connect us all together. So it s the perfect time to move BT to a place where our values consistently power everything we do. Making them live through the way we all behave, every day, in every role. One way we will do this is through our BT Group approach to performance: My Performance. With My Performance the intention is to make things simple and a lot more personal to you. It s less about the process and more about the ongoing conversation between you and your manager Check out the website

30 Our mentorship hub Finding a mentor can help you boost your confidence, increase your career opportunities and accelerate your personal development. Check out the website. 30

31 The Academy Recommends a range of different learning options for people who do jobs like yours Puts you in touch with other people with similar roles, skills and interests Helps you to pick up new skills Gives you ways to develop your career Academy Connect Learn Grow

32 Different ways to learn The Academy brings together different ways of learning for all BT people. It's a way for you to continuously develop your skills and career, and provides tools, programmes and communities to help you connect, learn and grow. Take on stretching tasks and assignments, solve problems and reflect on what you learn from it Use profession and subject sites to connect with and learn from people with useful knowledge and expertise Explore recommended courses and resources in your profession site 70% On the job experience Practice, experience and challenge 20% Social learning + coaching and mentoring 10% Courses and resources

33 Customer Technical Business Leadership The Academy is made up of professions The leadership faculty s purpose is to help BT people to adopt a style of leadership that enables our business to grow. Leaders create the conditions for brilliant people and teams to develop, which helps BT to outperform the competition year after year. The leadership faculty works right across our business with leaders in all professions. Business Legal, Programme transformation governance and Finance and project compliance management Business support Internal Major contract services communications management Regulatory Facilities services HR Procurement Security Field engineering IT infrastructure systems engineering Automotive engineering Research and innovation Network engineering Mechanical and Electrical engineering Architecture and solution design TV services Supply chain Reporting, analysis & planning Software engineering Faculties and professions BT-wide learning Contact centre Marketing Sales Digital Product and portfolio management Service management

34 The Academy Check out the Academy for more information Develop your career Join subject groups Join learning events Share knowledge

35 Getting started with MyProfile Follow Stuff Does your newsfeed look a bit empty? Follow interesting people you might already know them, or you might now. Follow interesting profession and subject sites. Build your profile Complete your profile to tell the rest of BT who you are, what you do and what you re interested in in your own words. Join the conversation Harness the power of a hundred thousand brains! BT people are clever and helpful. Ask a question and see who answers. Or share something useful you ve discovered. Check out MyProfile

36 Learning Home Check out Learning Home for more information Complete your Mandatory training Access our global learning catalogue Target your knowledge gaps

37 Help for new joiners One stop shop for new joiners Guides with help on what to do and how to do it LoB info with facts & figures login newjoiners

38 The difference is you Click the play button below to watch the video

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