JOB DESCRIPTION. Management Committee of Bush Hill Park Golf Club

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1 JOB DESCRIPTION JOB TITLE RESPONSIBLE TO IN CHARGE OF General Manager Management Committee of Bush Hill Park Golf Club Head Green keeper and Staff House, Bar and Events Manager and Staff Catering Manager PGA Professional and Staff Marketing, Admin and Financial Staff Overview and Job Purpose The General Manager is responsible for overseeing and providing day-to-day direction in all aspects of management of the club facilities, including golf operations, course maintenance, customer service, sales and marketing, food and beverage, accounting/budgeting and human resources. The General Manager will manage and continuously develop all aspects of the club s business, and in conjunction with the Management Committee, have a clear vision for the club s strategic direction. The General manager will have responsibility for all staff. Key responsibilities To guide and assist the Management Committee in the development of the club s short and long term objectives, as laid down in the Annual and 5 Year Business Plan. To make strategic recommendations that will enable the club to realise its non course potential as well as securing a sound membership base. To maintain positive and productive relationships between the club and its committees, golfers, guests, employees, community, government and industry. To ensure an effective communication channel exists with the members so they are aware of what is going on and are encouraged to participate. To ensure all staff are working effectively together to deliver high service levels to members and guests. Ensure staff are provided with necessary training and that annual appraisals are undertaken in a fair and timely manner. To advise on, co-ordinate and administer the club s policies as agreed by the Management Committee. To develop operating policies and procedures, and delegate goals to Department Managers. To advise on, implement and monitor the club s budget as agreed by the Management Committee. As required propose remedial action to ensure budget attainment. To monitor and raise the quality of the club s products and services, and ensure maximum value of services to members and/or customers. To ensure compliance with all relevant legal and statutory obligations. To represent the club externally within the golf industry, as agreed by the Management Committee. To promote the club and its values.

2 Operational Responsibilities Commercial The club needs to maximise its revenue from all available streams. Proactive marketing strategies must be developed for golf and non-golf activities. i) Working closely with the Golf club Professional and relevant committee members t he General Manager will be required to: a) Develop and implement membership (golf and social) packages to attract new members and retain existing members. b) Develop and implement packages for golf societies to attract new societies and encourage repeat visits. c) Develop and implement packages for green fee visitors to attract new visitors and encourage repeat visits. d) Develop and implement packages for corporate members. e) Organize golf events to generate additional income. ii) Working closely with the House, Bar and Events Manager and caterer and relevant committee members the General Manager will be required to: a) Develop and implement food and beverage offerings that will increase club house footfall. b) Develop and implement packages for functions, meetings, parties etc. that attract non-members to the club. iii) Produce management reports relating to all golf and non golf income, course utilization, foot fall and the like. Utilize current software packages within the club and make recommendation for those available but not used by the club. iv)) Develop and implement packages for sponsorship and advertising income. v) Develop for consideration by the Management Committee proposals for new income streams. Clubhouse and Premises Working with the House and Bar Manager to have overall responsibility for the day management and maintenance of the Clubhouse and Premises a) Oversee the condition of the Clubhouse and Premises to ensure that they are kept in a satisfactory condition. Ensure the club adheres to necessary fire and safety regulations. Ensure kitchen meets necessary hygiene standards achieving a minimum rating of 4 with target of 5. b) Working with the chair of fabric Identify areas that may require refurbishment and produce proposals for the Management Committee to review. c) Ensure that the Club's Licences are maintained and complied with. d) Review monthly bar stocktaking and implement any corrective actions needed to minimise losses. e) Monitor bar prices to ensure gross profit margins are maintained at competitive rates and in accordance with policies laid down by the Management Committee.

3 Course and Land The course will be managed by a qualified Head Green Keeper. The General Manager is not expected to have detailed knowledge of golf course management or agronomy. The General Manager will be required to: a) Ensure that course running costs are properly controlled and maintained within the approved budget. b) Ensure that a medium to long-term replacement plan is in place for all major items of machinery. c) Ensure that that Risk Assessments are properly conducted and actioned accordingly. Golf Services Inconjunction with the Golf Professional and Management Committee agree the most appropriate golf service package to cover - a) Provision of a well stocked and presented golf shop. b) Provision of a high standard of coaching. c) Management of buggies, trolley shed and club storage. d) Collection of Green fees and management of green fees and golf societies. Monitor and report performance of golf services provided against targets/standards agreed. Finance, Accounting and Financial Management The General Manager will work with the Accounts Assistant, external accountant and club treasurer in all matters relating to finance. The General Manager will have specific responsibility for a)controlling all expenditure in accordance with approved budget expenditure profiles. b)managing the contracts with the company s main suppliers. Perform contract reviews periodically. c) Ensuring that adequate procurement processes are in place and adhered to. d) The security of all cash and other receipts and the banking thereof. With treasurer, ensure prudent maximisation of the return on available cash balances. e) Act as a joint signatory on the Club's bank accounts and supervise the administration of any accounts required for social functions, major tournaments or other special events. f) Oversee payment of all staff salaries and wages and properly account for PAYE,NI contributions, pension contributions and filing of annual returns. g) Oversee payment of creditors against authorised accounts, having regard to cash flow control and any available discounts. Working with the treasurer a) Ensure that proper accounting records relating to the Club are maintained, enabling the Club's financial position to be ascertained at any time, and that annual accounts are prepared [and audited]. b) Ensure that adequate financial controls are in place and adhered to. c) Monitor the company s cash position and produce cash flow forecasts as required. d) Provide assistance to the Treasurer in preparing the annual budget for approval by the Management Committee. e) Provide assistance to the Treasurer in producing monthly management accounts and explain financial performance compared to budget.

4 f) Provide assistance to the Treasurer in ensuring tax implications are adequately considered in all business planning and decision taking processes and that the Club's VAT and Corporation Tax affairs are efficiently dealt with in conjunction with professional advisors, as necessary. g) Liaise with the Club's Auditors and Accountants as necessary. Other Management Tasks a) Maintain good communication with staff and members b) Prepare for and attend all Management Committee and Captains Committee meetings. Prepare necessary General Manager reports and ensure that Management Committee minutes are prepared and circulated within one week of the meeting and approved minutes from the last meeting are on the web site the next day. c) Organise, with appropriate notices, the company s AGM, and any EGM again ensuring circulation of agendas and papers in accordance with club policies and recording of minutes. d) Ensure that the Club's Health and Safety Policy is maintained and implemented. Additionally, ensure that documentation and records are kept in accordance with the current legislation. e) Maintain good relationships with the clubs sponsors, neighbours, local organisations and local community leaders f) Keep the Club's insurance cover under review, ensuring that assets and potential liabilities are properly protected. g) Maintain an active involvement in the Golf Club Managers Association and National Golf Clubs Advisory Association and keep pace with developments in golf club and course management. Alert the Management Committee immediately of changes that may have a material impact on the club. i) Seek legal advice from the Club's own legal experts, and outside retained professional on matters, as required j) Ensure that the Club s information systems are kept up to date and adequately supported (an IT support contract is currently in place with Rock) k) Ensure that the company complies with Privacy and Data Protection requirements l) Ensure that the company has in place, and adheres to, adequate child protection procedures m) Ensure that the company s HR systems meet current requirements and are complied with. n) Manage staff discipline and grievance procedures and advise on member conflict, discipline and grievance procedures. o) Recruit, induct, review, train, monitor and manage staff including the production of staffing and succession plans for all aspects of the club s operations. p)pro-actively manage and maintain an environment that respects the diversity and dignity of staff, club members and members of the public, ensuring sound relationships are maintained and that proper consideration is given to customer and/or member suggestions and complaints Supervision a) The post holder will report to the Chairman of Management and will be expected to exercise initiative and responsibilities commensurate with the duties of the post. b) The post holder will maintain effective daily communications and direction with key staff and committee members.

5 Personal attributes People focused: Leader, able to influence, motivator, team builder, coaching and mentoring style, no problem mentality, positive, strong interpersonal skills. Business acumen: Results orientated, decisive, plans and prioritises, willing and able to deliver change, able to work at both strategic and tactical level, in touch with current trends/issues. Personal traits: Maturity of character, customer focused, good time management, self-motivated, creative: thinks outside the box, flexible, effective and natural communicator, strong presentation skills, logical thinker, pays attention to detail, uses initiative, confident and prepared to challenge, energetic. Qualifications/Experience General management experience essential including strongly developed commercial and financial acumen combined with a good knowledge of sound business practices Successful track record in sales and marketing including driving through increased sales growth ideally gained in a membership organization. Understanding of how the operation of each of the following areas can impact on the club s revenues : Golf course condition and maintenance; Food and beverage operation; Competition and social programme; Outside Events (e.g. Weddings, business meetings); Practice/Teaching Facilities; Sponsorship. Proven ability to achieve objectives set in a changing, cost sensitive market An understanding of the game of golf Able to work predominantly unsupervised but with the judgement to know when to seek advice or assistance Strong written and verbal English IT literate and conversant with MIS. Well-developed interpersonal skills and an ability to deal with demanding members and visitors. Able to motivate a small team of staff Capable of managing own time effectively in a busy environment Prior experience in the leisure, hospitality or tourism sector would be advantageous but not essential Experienced in writing reports Benefits Salary: circa 40,000 pa dependent on experience. 28 days holiday increasing with service (includes public and bank holidays) Complimentary golf membership for you and your family Statutory pension scheme