Make Big Happen. How BigHand can help your organisation achieve big things

Transcription

1 Make Big Happen How BigHand can help your organisation achieve big things

2 Welcome to BigHand. We re a leading technology business with a difference. You might know us for our digital dictation products, because our tools are trusted by some of the world s top law, healthcare, property and finance organisations. But dictation is just the start. We ve developed a range of speech, task delegation, document creation and workflow tools that help busy people achieve more in less time and organisations become more efficient and effective. Our ambition isn t just to help people get things done, we re all about helping big ideas become big achievements. We re here to Make Big Happen.

3 Our tools help busy people achieve big things BigHand began in the UK in For over twenty years we ve been building products and solutions that help busy people achieve more in less time. Our experience developing our industry-leading digital dictation software has given us deep knowledge of our customers. We ve used these insights to create a range of speech, task delegation, document creation and process improvement solutions that streamline processes, boost efficiency and enable individuals and organisations to get more done, faster. All our tools are developed in response to our customers needs and designed to fit into their working worlds. They re easy to use and brilliantly useful, in the office or on the move. Our product and development teams have a vast knowledge of the latest technologies and are passionate about creating products that power our customers big achievements. We listen to our customers and constantly adapt, upgrade and enhance our technology as our customers needs change and the industry evolves. We re proud to be recognised as market leaders in innovation as a result. Our vision is to be the industry s preferred, most supportive and helpful technology partner and our mission is to Make Big Happen. We will achieve this by harnessing the passion, creativity and expertise of our people - we are all dedicated to looking after our clients and to providing real solutions that make a big difference. That s the BigHand way.

4 Big experience, detailed understanding Global offices 20 years experience We have offices around the world, in Europe, America and Australia, with our headquarters in central London. We ve been helping organisations improve the way they work for over 20 years, and today we re working with nearly 2,550 global legal, healthcare, property and finance organisations. Over 280,000 professionals rely on BigHand software every day. Our experience means we understand that all businesses have different needs. What works for one organisation will need adjusting for another. Our consultancy and delivery teams work side-by-side with every client to make sure our solutions fit, ensuring they get the most from their investment in our technology. Whether you re interested in using dictation to get things done faster, want to delegate tasks more efficiently or are simply looking for solutions that streamline processes and increase efficiency, we have the tools, experience and know-how to bring long-term benefits to your business. 150 staff worldwide 2,550 client organisations 280,000+ users Support staff that work as hard as you do. Our award-winning support staff are on hand to answer questions, solve technical issues and offer guidance 24 hours a day, five days a week, worldwide. All our support staff are genuine experts. They re trained in BigHand software so you ll always speak to someone with the know-how and experience to help. We keep a centralised client database, so they have an up-to-date history of every client and know details of any previous support calls, requests or issues. For us, support doesn t just mean ticking boxes. We challenge our people to think big for our customers, anticipating their needs and solving problems before they ve become problems. It s because of this approach that 98% of our customers say our support is outstanding.

5 Voice your thoughts We believe that speaking is the most efficient way of capturing your thoughts. So we re passionate about developing products that use the power of speech to get things done faster. Our Voice solutions make capturing your thoughts simple, safe and speedy, wherever you are. Record your speech from your desktop, laptop, mobile or tablet. We ll securely move your dictations to your secretary, assistant, centralised document unit, outsourcing partner or to Speech Recognition whichever can best turn your words into a document or action. Our Voice products BigHand Dictate Our industry-leading technology makes dictation faster to complete and easier to manage, enabling you to record onto a variety of devices and easily share, prioritise and track your voice files. BigHand Go BigHand Go is the most advanced mobile dictation tool on the market. It s a fully-featured digital application for all mobile platforms, including iphone, Windows devices and the ipad. BigHand Speech Recognition Our Speech Recognition technology automatically converts voice into text, enabling you to create whole documents just by using your voice. It builds up a speech profile for each user s voice to deliver outstanding accuracy. BigHand SmartNote is another way you can save time and money. It uses BigHand Speech Recognition and our advanced workflow engine to create and store your attendance and telephone notes and files. To find out more about how the power of speech can help your organisation achieve even bigger things, go to bighand.com Key benefits Speed up and streamline processes Get more done, faster Reduce admin and focus on more important things Dictate and create documents away from the office Empower secretaries to focus on higher value work Compatible with key applications, like Office and Outlook

6 Delegate your tasks We understand that to complete tasks efficiently in large organisations, you need to get the right information to the right people at the right time. So we ve developed a range of products to help you delegate tasks effectively. Our Delegation solutions allow you to easily and efficiently delegate tasks to other people who are better placed to complete them, inside or outside your organisation. We ve made it intuitive and easy to add relevant information to tasks, so your colleagues can complete them efficiently, without going backwards and forwards to find the right information. Our Delegate products BigHand Now Digitise your analogue processes with a combination of seamless task capture methods, smart forms and workflows. With BigHand Now, you can boost efficiency and turnaround times. BigHand Mail If you re on the move but you still need to work, BigHand Now Mail gives you an easy way to submit documents into the workflow via . BigHand Now Manager BigHand Now Manager allows you to use our extensive workflow, priority and collaboration tools. So you can digitise and manage your document (PDFs) easier than ever before. To find out more about how digital delegation can help your organisation become more efficient, go to bighand.com Key benefits Streamline the task creation and management process, enabling more effective use of time Reduce administrative overheads by making hand-written requests and complex spreadsheets a thing of the past Track progress of all tasks and ensure that nothing gets lost in the system Report on throughput, backlogs and turnaround times for all tasks Share work across busy teams, fully utilising spare capacity to get the most out of your people Give visibility of work volume to management, helping effective capacity planning Keep up to date with the progress of your tasks

7 Produce office documents When you re sending out hundreds of documents a day, it s vital they re consistent, compliant and professional-looking. Although Microsoft Word is a powerful document production tool, everyone uses it in different ways. The result is often inconsistent layouts and frustrating formatting issues - not ideal when you re trying to present a progressional image. Our Office suite continues the document creation life cycle started by BigHand Voice, making it easy for anyone in your team to create and format consistent, firm-compliant, greatlooking Microsoft Word documents. Our Produce products BigHand Office The four products that make up our Office suite take Word s key functionality and give it a BigHand twist, adapting it to better suit the needs of busy legal professionals. BigHand Create BigHand Create allows your document authors and support staff to create organisation standard polished documents at the click of a button. BigHand Hyperstyles With BigHand Hyperstyles you can format documents with precision and speed and all in Microsoft Word. BigHand DocID With BigHand Doc ID you can stamp your documents with helpful identifiers. This makes storing and sorting your documents a whole lot easier. BigHand Scrub BigHand Scrub is the simple way to remove unwanted metadata from your documents quickly and safely. To find out more about how BigHand Produce can help your organisation create better documents, faster, go to bighand.com Key benefits Streamline and simplify the process of creating a Word document Format documents with precision and lightning speed Set global standards for all documents or by document type Minimise document errors and corruptions Manage risk by automatically cleaning documents before they reach clients Enforce company security standards to prevent accidental disclosure of sensitive data

8 Improve your processes At BigHand we believe that measuring performance is the first step to improving performance. So we ve created a range of products that give managers the insight they need to support their teams, improve processes and achieve more. Our products let you track the processes used to get back office work completed. Powerful analytics tools help you understand workloads, capacity and effectiveness all of which are key to hitting agreed Service Level Agreements and realtime dashboards let you manage available resources there and then. Our Improve products BigHand Capacity Manager BigHand Capacity Manager enables you to view and manage backlogs, output, service level agreements and prioritisation of tasks, all from a single interface. BigHand Reporting and Analytics BigHand Capacity Manager enables you to view and manage backlogs, output, service level agreements and prioritisation of tasks, all from a single interface. BigHand SmartRouter BigHand SmartRouter lets you automate the routing of work to ensure each task is handled by the most suitable person. You can also use dictation metadata like document type, client, length or even time sent to configure where a piece of work is sent. To find out more about how BigHand Improve can help your organisation use data to make better decisions, go to bighand/com Key benefits Deliver better service based on better understanding of your data See how quickly teams are completing work Calculate the secretarial effort required to complete tasks See which teams are working effectively and which need more support Accurately forecast workflow and resources

9 For more information or to request a free trial of any BigHand product, get in touch. enquiry@bighand.com bighand.com Chicago USA 125 S. Wacker Drive Suite 300 Chicago, IL60606 T F Eindhoven, Netherlands Fuutlaan 14f 5613 AB Eindhoven T F London UK 27 Union Street London SE1 1SD T +44(0) F +44(0) Sydney Australia Suite 2, Level Pitt Street Sydney, NSW 2000 T F Temecula California Rio Nedo Way Suite C T F Toronto Canada Waterpark Place 20 Bay Street, 12th Floor Toronto, ON M5J 2N8 T F