TRANSPORTATION RESEARCH BOARD. Organizational Change for Performance and Asset Management. Tuesday, May 22, :00-2:30 PM ET

Transcription

1 TRANSPORTATION RESEARCH BOARD Organizational Change for Performance and Asset Management Tuesday, May 22, :00-2:30 PM ET

2 The Transportation Research Board has met the standards and requirements of the Registered Continuing Education Providers Program. Credit earned on completion of this program will be reported to RCEP. A certificate of completion will be issued to participants that have registered and attended the entire session. As such, it does not include content that may be deemed or construed to be an approval or endorsement by RCEP.

3 Purpose Discuss how state departments of transportation and metropolitan planning organizations may integrate performance and asset management into their decisionmaking processes. Learning Objectives At the end of this webinar, you will be able to: Understand how to choose approaches for managing change within their own agencies

4 Organizational Change for Performance and Asset Management presented to Transportation Research Board Webinar Series moderated by Brian ten Siethoff, Cambridge Systematics presented by Nathan Higgins, Cambridge Systematics Bryan Pounds, Massachusetts Department of Transportation Chad Allen, Vermont Agency of Transportation May 21, 2018

5 Who we are Brian ten Siethoff Nathan Higgins Bryan Pounds Chad Allen

6 What today is all about»primer on Performance and Asset Management»Primer on Organizations»Massachusetts Department of Transportation (MassDOT) Case Study: Capital Planning Experience»Vermont Agency of Transportation (VTrans) Case Study: Asset Management Experience

7 What we hope you learn»a deeper understanding of organizations»some real-world stories to help you understand organizational change

8 5 Performance and Asset Management Primer

9 What are the elements A Organization and Culture Strategic Direction 2. Target Setting Data Management Performance-Based Planning Reporting and Communication Performance-Based Programming Monitoring and Adjustment C D. Data Usability and Analysis B. External Collaboration Source: FHWA Transportation Performance Management Toolbox

10 What you get out of it»consistent coordination and communication»clear decision-making»consistent plans»investments that help you meet your goals and objectives

11 How do you get there A. Organization & Culture A.1 Leadership Team Support A.2 Roles & Responsibilities A.3 Training & Workforce Capacity A.4 Management Process Integration

12 9 Primer on Organizations

13 What is an organization? Legislature Organization Other Agencies Social Structures Technology Goals Public Participants Governor

14 How are DOT s organized? Focus Decisions Social Manage Organizational Process Divide the Problem Match Problems with People Routines and Procedures Develop Procedures Bureaucratic Politics Players Play the Game Enemy/Friend Bargain

15 How should they be organized? Rational Actor Focus Decisions Unified actors, consistent preferences, lots of information, clear goals Assess objectives, identify options and consequences, and maximize value Social Formal and hierarchical Manage Improving information and analysis

16 How do we get from one to another?»prosci change management framework Awareness I know why Desire I want to Knowledge I know how to Ability I am able to Reinforce We have the staying power to»beliefs/culture I believe it is possible for us to and doing so will lead to my success

17 What have organizations learned? 7 Revelations Source: CAS - Competence Assurance Solutions Ltd, London UK

18 Asset management is a strategic approach, not a formula

19 The asset management system is the end of the beginning, not the beginning of the end

20 A collective shift in beliefs and attitudes is needed

21 Asset management imposes responsibility on individuals and groups

22 Asset management is driven by collective learning underpinned by collectively shared knowledge

23 Asset management requires personal commitment as well as professional development

24 Asset management demands openness about past performance

25 MassDOT Case Study

26 Who we are Mission Our mission is to deliver excellent customer service and safety to people traveling in the Commonwealth. We work to provide our nation s safest and most reliable transportation system to strengthen our economy and quality of life. Vision At MassDOT, transportation is not about roads and bridges, or trains and buses it is about people.

27 Where we are Maturity Level 5 Maturity Level 4 Optimizing Stable and flexible. Quantitatively Managed Measured and controlled 4.5 Pavement and Bridge Maturity Level 3 Defined Proactive rather than reactive Maturity Level 2 Managed Managed on the project level 2 Safety Maturity Level 1 Initial Unpredictable and reactive

28 Who we were Prior to 2009 Reform Registry of Motor Vehicles Mass Highway Executive Office of Transportation Mass Pike Mass Aeronautics Commission Mass Bay Transportation Authority

29 Who we are 2009 Reform Mass Highway Mass Bay Transportation Authority Mass Pike Executive Office of Transportation Registry of Motor Vehicles Massachusetts Department of Transportation Mass Aeronautics Commission

30 2014 wemove Massachusetts & Planning for Performance (PfP)

31 2016: Evolution of PfP Tool - 2 nd iteration

32 2017 Evolution of PfP Tool 3 rd iteration

33 Case Study: The Safety SNAFU

34 The 7 Revelations #1: Asset management is a strategic approach, not a formula #2: The asset management system is the end of the beginning, not the beginning of the end #3: A collective shift in beliefs and attitudes is needed #4: Asset management imposes a responsibility on individuals and groups to learn from each other #5: Asset management is driven by collective learning underpinned by collectively shared knowledge #6: Asset management requires personal commitment as well as professional development #7: Asset management demands openness about past performance

35 32 VTrans Case Study

36 Who we are»1300+ employees»$620m Annual Budget w/ ~ 2% growth Mission Through excellent customer service, provide for the safe and efficient movement of people and goods. Vision A safe, reliable and multimodal transportation system that grows the economy, is affordable and protects the vulnerable.

37 Who we are Asset Management & Performance (AMP) Bureau Highway Division Chief Engineer Deputy Chief Engineer Maintenance & Operations Project Delivery Construction & Materials Municipal Assistance Asset Management & Performance Office of Highway Safety

38 Who we are Maturity Level 5 Maturity Level 4 Optimizing Stable and flexible. Quantitatively Managed Measured and controlled 4.5 Performance and Asset Management Maturity Level 3 Defined Proactive rather than reactive Maturity Level 2 Managed Managed on the project level Maturity Level 1 Initial Unpredictable and reactive

39 How we got here Initial AM Vision & Work Plan ARRA Projects Pavement Management System Tropical Storm Irene 2006 Road to Affordability

40 How we got here Initial AM Vision & Work Plan ARRA Projects Pavement Management System Back to basics Road to Affordability Tropical Storm Irene

41 How we got here VTransparency Vermont Project Selection and Prioritization Process (VPSP2) AMP Bureau Created 2014 Change Management Vermont Asset Management Information System (VAMIS) The end of the beginning

42 How we got here VTransparency Vermont Project Selection and Prioritization Process (VPSP2) AMP Bureau Created Change Management Change 2017 Vermont Asset Management Information System (VAMIS)

43 How we got here VTransparency Vermont Project Selection and Prioritization Process (VPSP2) The beginning of the end AMP Bureau Created Change Management 2017 Vermont Asset Management Information System (VAMIS)

44 The 7 Revelations #1: Asset management is a strategic approach, not a formula #2: The asset management system is the end of the beginning, not the beginning of the end #3: A collective shift in beliefs and attitudes is needed #4: Asset management imposes a responsibility on individuals and groups to learn from each other #5: Asset management is driven by collective learning underpinned by collectively shared knowledge #6: Asset management requires personal commitment as well as professional development #7: Asset management demands openness about past performance

45 42 Q&A

46 Today s Participants Brian ten Siethoff, Cambridge Systematics, btensiethoff@camsys.com Nathan Higgins, Cambridge Systematics, nhiggins@camsys.com Bryan Pounds, Massachusetts Department of Transportation, bryan.pounds@state.ma.us Chad Allen, VT Agency of Transportation, Highway Division, chad.allen@vermont.gov

47 Panelists Presentations After the webinar, you will receive a follow-up containing a link to the recording

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