Welcome to Niagara Falls

Transcription

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2 Welcome to Niagara Falls

3 Cafe Convention 2015

4 The Change Specialist Dr. Mark Dewolder VUCA Volatility Uncertainty Complexity Ambiguity

5 Three Stages of Transition Crisis On-hold New Beginning Accept and let go Must unlearn old concepts before learning new ones.

6 Fair industry change diminishing/aging volunteer base financial relevancy requires grit and resilience learn to let go and then learn again leap of faith

7 Michael Lewis: Inspiring Leadership: Ten winning traits of great Leaders! A - People who work hard, take ownership, committee chairs, organized, lead by example, self driven B - People who are hard workers, follow instructions, there to do the work, follow the leader C - People who do the minimum to gain the advantage they need. (minimum shifts for free passes)

8 ABC of an organization We need to provide training, encouragement and motivation to our B volunteers so that they will move up to become A volunteers. We need to provide training, encouragement and motivation to our C volunteers so that they will move up to become B volunteers. We are responsible for our Volunteers and we set the example. If we allow it then we are responsible C s can take over an organization. Change B volunteers to become C s if we do not provide rewards, challenges and responsibilities. B s can sway both ways. If C s take over, then we will have A s doing all the work with little reward, and C s doing little work with big reward.

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10 Great Leaders Embrace failure and set backs: choose their moments and methods to respond Lead with compassion and care about the people they lead Create a team environment and engage people to participate. Reward creativity Clear communication, and are decisive Are Worthy of leading others and have proven their skills and ability

11 Great Leaders cont Enthusiastic and passionate about what they do. This is contagious across the workforce 7. Attentive and observant to the efforts of those they lead 8. Empower others to succeed: equip those with appropriate skills, training and resources 9. Approachable, pleasant, personable, fair 10. Lead and inspire others by expressing genuine gratitude

12 Culinary Tourism Ontario Culinary Tourism Alliance Rebecca Mackenzie why corn dogs? how could popcorn be created with local ingredients? maple syrup topping? hop growers in Ontario are supporting the craft brewery revolution

13 Characteristics of Food Tourists Interested in the origin of products Willing to spend Value is determined beyond price Adventurous Highly Loyal Social media power-users Want VIP treatment Seek authentic narratives

14 Show and Tell Taste Tour Take-a-way Millennial generation is food obsessed Trending -experiential -co-create,collaborate/curate -expect constant communication -want info about source of food -communal dining -farm to table experiences -small batch, artisanal

15 The six big trends at festivals more personalized, VIP services hybrid festivals online ticketing mobile technology RFID technology Social media

16 Advice What is the brand? is it fresh? Tell a local story

17 Fair Customers of the Future Lauree Vallery Understand the outcomes that you want Customer 3.0 -loyalty is nearly dead (best you can hope for is habit forming) -experiences are as important as technology -care about me is different than care for me -don t make decisions for customers, give them options -sharing is the new buying

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20 Demographic insights Boomers - value independence, curiosity, gratification They think and act like their kids, not like their parents Millennials - want experiences over material things They want to interact with their environment Generation Z - feel entitlement Short attention span

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22 What makes the visitor to the future fair curious? innovation food adventure zone - a place for learning, tasting and enjoying exploration of the local community - highlighting food and culture from the local area Curiosity is a precursor to new behaviours

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24 The Power of Hope, Vision, Action Frank O Dea You can change the world

25 Hope With hope all things become possible. With hope, one has the courage to change the present into a very different future. With hope, dreams are possible; With hope one has the persistence to follow the dream and With hope one can and will become much more than you ever dreamed possible

26 Fair Customers of the Future People want to be engaged in what they are doing. Participate rather than observe Need to create events for fair goers to participate in and be apart of