Training directory General Information

Transcription

1 Training directory 2017 General Information

2 CONTENTS PAGE Communication skills using the Tetramap of behavior 4 Welcome letter Course list Group bookings General information Funding opportunities for training Conferences For up to date course dates and general information please head to Phone: (NZ) (AU) learn@ema.co.nz 2

3 WELCOME TO YOUR EMA LEARNING TRAINING DIRECTORY FOR 2017 Hi all, Welcome to your EMA Learning training directory for Thank you for choosing EMA Learning. We take pride in partnering and helping New Zealand businesses like yours, grow and succeed through stimulating, motivating and up-to-date training. This year we want to make it easy for your entire team to up-skill and help your business succeed, so we ve made a few changes to help you do this: Save money with group bookings They say sharing is caring - so this year show your workmates you care by sharing your learning experience - and save while you're at it. Book for two or more of your team on the same course and you ll get a great discount on training: For example A one day course is $ (for an early bird booking for members) and each subsequent workmate is only $450.00, so if you book for two people it s only $1,090.00, for three just $1, and for four $1,990. See page xyz for full details. Easy to share books This year we ve split the training directory by subject matter to make it easy for you to share with your team. You can give the health and safety book to your health and safety manager, the customer service and sales book to your sales manager and so on. Empower your team to take control of their learning and pass on a book. We will, of course, continue to offer all the programmes and opportunities that set us, and you, apart, including; Direct access to EMA team members, able to give you personal and tailored advice about your team s potential training and development pathways. The opportunity to equip you with nationally - and internationally - recognised qualifications. Practical, hands on learning that you can take back to your business and use the next day. Greater flexibility with Digital Learning. Get match fit with pre-course interactive learning sessions and postcourse assessments. In 2017 we continue to advance the tailored e-learning opportunities for your business, using your business materials so your team know your game plan. Tailored Solutions. The demand for specialised, integrated training continues to grow. We ll come to you and put a complete programme together with multi-day bespoke training designed to leave, you with a champion team and a team of champions is most certainly the year to continue your training with EMA. With a new state of the art training facility, the latest training techniques and information in all the important areas of your business, we re committed to providing you with business training at its best. I look forward to working with you and your team this year. Thanks, David Foley (on behalf of the fantastic EMA Learning team) General Manager EMA Learning 4

4 COURSE LIST This year we ve split the training directory by subject matter to make it easy for you to share with your team. You can give the health and safety book to your health and safety manager, the customer service and sales book to your sales manager and so on. Here you will find all of our courses listed by which book they appear in. BUSINESS DEVELOPMENT FINANCE Debt recovery mastering the credit management process Finance and accounting the fundamentals ORGANISATIONAL CULTURE Building a better team Cultivating the culture BUSINESS TECHNIQUES Business and report writing National information privacy awareness (online) Project management fundamentals Project management advanced Supply chain management The commerce act (online) The consumer guarantees act (online) COMPUTER & DIGITAL TRAINING EXCEL Business intelligence using excel Excel for new and novice users Excel for intermediate users Excel for advanced users Top 10 tips for productivity using excel OUTLOOK, ONE NOTE & SHAREPOINT Introduction to OneNote Introduction to Project Introduction to Publisher Introduction to Skype Increase your productivity with Outlook Outlook for new and novice users SharePoint and Office the fundamentals WORD AND POWERPOINT Word for new and novice users Word for intermediate users Word for advanced users Powerpoint for new and novice users Powerpoint for intermediate users WEB, DIGITAL MEDIA AND TECHNOLOGY Creating marketing content that's not boring Digital advertising for business - the fundamentals Digitial team building and design thinking How to build a powerful digital brand using content marketing Introduction to cybersecurity Marketing automation and data driven content The fair trading act (online) Sharepoint for site administrators Using content to drive the customer experience 6

5 CUSTOMER SERVICE AND SALES EMPLOYEE AND PERSONAL DEVELOPMENT HEALTH AND SAFETY COMMUNICATION Communication skills using the TetraMap of behavior CUSTOMER SERVICE Creating a customer-centric culture Essential tools for great customer service Great customer service over the phone (webinar) SALES Sales skills the fundamentals The ultimate sales professional PERSONAL DEVELOPMENT Assertiveness skills Creativity and problem solving Emotional intelligence Mental resilience Personal effectiveness Workplace literacy Awareness (seminar) TIME MANAGEMENT Time management an introduction (webinar) COURSES Contractor safety management Developing effective safety reporting and KPI's Effective risk management Health and safety from a management perspective Health and safety legends Health and safety representative training (Stage 1) Health and safety representative training (Stage 2) Health and safety representative training (Stage 3) TERTIARY Certificate in OHS (Level 3) Certificate in OHS (Level 4) Diploma in OHS management ONLINE & WEBINAR TRAINING Bullying and harassment for workers (online) Drugs and alcohol in the workplace (webinar) Good governance, safe workplace (webinar) Intro to health and safety for employees (webinar) Time management COMMUNICATION Conflict resolution How to run an effective health and safety committee Implementing an effective health & safety management system Intro to health and safety for managers and supervisors (webinar) Managing workplace bullying and harassment (online) Negotiation skills Killing me softly - the health side of safety Leading health and safety engagement Manual tasks for workers (online) Office ergonomics (online) Lone worker - solutions for mobile and isolated workers Managing machinery risks Supervisors safety toolbox The accident investigation process A new era of work health and safety - the fundamentals (online) Understanding the OH&S legislation framework (webinar) Workplace health and safety fundamentals (online) WorkplaceSIM health and safety training (online) 8

6 HUMAN RESOURCES AND EMPLOYMENT RELATIONS MANAGEMENT AND LEADERSHIP HUMAN RESOURCES Conducting disciplinary meetings Human Resource management an introduction Performance management the fundamentals To performance manage or discipline? EMPLOYMENT RELATIONS Employment Relations Act 2000 and its amendments Managing employee leave NZ Employment law for trans-tasman businesses Procedural fairness and managing staff Recruiting and selecting the best Restructuring and redundancy Employment relations act 2000 and its amendments (webinar) GENERAL Interviewing skills Payroll legislation essentials 10 MANAGEMENT Business management essentials Critical thinking and decision making First line management an introduction Management an introduction Managing difficult and disruptive people Supervision an introduction Women in management (webinar) LEADERSHIP Creating and maintaining high performing teams Leadership an introduction Leadership people skills Leading multicultural teams to success Motivating individuals and teams Team leader toolbox facilitating your team Team leader toolbox getting the work done Team leader toolbox managing team performance issues The self-leadership programme The ultimate team leader GENERAL Coaching, mentoring and delegation Creating and sustaining a lean business culture Influencing people Lean thinking continually improving your business Train the trainer Training design and training needs analysis Disclaimer: The information contained within this Training Directory is accurate at the time of publication. The Employers and Manufacturers Association accepts no responsibility for errors or omissions arising from any cause outside our control. Circumstances beyond the control of EMA Learning may necessitate changes without notice. While every effort is made to minimise the disruption or inconvenience to course participants and their employers, EMA Learning can accept no responsibility for consequential costs associated with such changes. EMA Learning reserves the right to add, reschedule or replace presenters and/or vary advertised courses, prices and venues. Should a course fail to attract a minimum number of learners, we reserve the right to cancel it.

7 GROUP BOOKINGS SAVE MONEY WITH GROUP BOOKINGS In 2017 sharing is caring, so book for two or more of your team to attend the same course and you will save. HALF DAY (EXCL. DIGITAL) REGULAR MEMBER (EARLY BIRD BOOKING) $ $ SUBEQUENT BOOKINGS (PER PERSON) FOR EXAMPLE: BOOK FOR TWO $ (save $100.00) FOR EXAMPLE: BOOK FOR THREE $1, (save $200) See the next page for how much you can save and get booking! HALF DAY DIGITAL $ $ $ (save $70) $ (save $140) ONE DAY $ $ $1, (save $190) $1, (save $380) TWO DAY (EXCEPT H&S REPS) $ $ $1, (save $180) $2, (save $360) * Savings apply to non-early bird pricing, simly add the 'subsequent booking' amount to the course cost. Terms and conditions: All prices above excl. GST Deal for EMA members only Savings cannot be used in conjunction with another offer Not applicable to all courses, see course pages and call EMA for more information. 12

8 GENERAL INFORMATION HOW TO REGISTER There are three ways to register: ONLINE Go to and click on trainng and events From here you can search for any courses of interest and register electronically. PHONE Call (NZ) / (AU) We will put you through to the appropriate Portfolio Manager, who will help you register. Get in touch at: learn@ema.co.nz Simply your details (full name, company, phone) with the course name and date and we will register you. You will be contacted to confirm your registration has been processed. DIFFERENT TRAINING OPTIONS Our training sessions are reffered to as: Courses: the majority of our training are courses, done in 1/2 day, 1 or 2 day sessions. Programmes: consist of modules of training. Webinars: Webinars are live, interactive sessions presented by a subject matter expert. The presenter uses the webinar platform to deliver and share presentations, documents and hold interactive Q&A s with participants. Online: These are self-directed web-based courses you complete at your own pace. They are developed using the latest elearning technologies and are interactive and engaging but without a live presenter. Standard training session hours: ½ day: these run either 9.00am pm or 1.00pm pm Full day: these run 9.00am pm Our training courses are designed to cater for varying business needs. If your business has specific organizational requirements, please contact us to discuss the possibilities. FEES AND VALUE Early Bird Rate is for EMA members who register one month prior to the course start date. Fees are detailed within each course description. They include: Full course resource manual including associated resources, Classroom facilitation, Marking of assignments and assessments Daily lunch and refreshments (as appropriate), Networking. EMA member businesses are offered a special discount on fees, additionally they get extra services for free: Assessment of the Unit Standard detailed within each course where one applies. Assessment of further NQF Unit Standards will attract a fee (see page 16). COURSE NUMBERS MAXIMUM Places are restricted to ensure high delivery standards. We have a maximum ratio of one trainer to 20 participants, which allows everyone to become fully involved in the training and achieve course aims. MINIMUM If a course fails to attract the minimum number of four participants, we reserve the right to cancel. If that happens, we offer the following alternative arrangements at the time of cancellation: Transfer to the next available course within the region or Auckland, An in-house, one-on-one, two hour session for the same price as the course fee. ON THE DAY REGISTRATION Please allow yourself time to unwind and enjoy a pre-training coffee. Registration opens 30 minutes before the course starts. PARKING We do our best to ensure you can easily park near your training. When you register we will send you all details and instructions for parking. 14

9 CERTIFICATION AN EMA CERTIFICATE OF ATTENDANCE This is provided when you attend a workshop or course. Certificates of Attendance can be provided for other EMA events attended upon request. PARTICIPANT SUPPORT If you are having difficulty with any aspects of your training or course assignments, discuss your concerns with your tutor in the first instance. If your tutor is unable to help they will refer you to appropriate people either within or outside the organization. Questions and queries about assessments can be forwarded to assessment@ema.co.nz. COMPLAINTS PROCEDURES For complaints about EMA Learning or one of our staff, please follow this process: 1. Raise it with the tutor/staff member concerned or us: quality@ema.co.nz 2. If it is not resolved contact the EMA Learning Manager (09) If you are still dissatisfied contact: New Zealand Qualifications Authority, P O Box 160, Wellington. Alternatively phone or helpdesk@nzqa.govt.nz APPEALS PROCEDURES If you are unhappy with any aspect of the assessment process please follow this process: 1. Share your concerns with your assessor 2. Talk to the EMA Quality Assurance Manager (09) or contact quality@ema.co.nz 3. If you re still not satisfied, discuss your concerns with the EMA Learning Manger (09) If you still have concerns, contact the relevant Industry Training Organisation, National Standards Board or Advisory Group If you have a question about quality, please contact quality@ema.co.nz. NZQA ASSESSMENT REQUIREMENTS FREE ASSESSMENT FOR EMA MEMBERS After attending a training couse, and considering your current skills and work experience, you may wish to complete the assessment towards a unit standard. Assessment isn t compulsory and there is no additional fee for EMA Members. Please note this is done where applicable - being that the unit standards are related to the courses learning outcomes. Each module provides practical and theoretical learning to complement the existing knowledge you use in your daily work. To take advantage of this FREE Unit Standards Assessment, please contact EMA Learning through assessment@ema. co.nz. you will need to complete assessments in your own time and they may involve direct application of learning in the context of your own workplaces. To help you make your decision, you ll find the Unit Standards have been specified under the descriptions for individual EMA courses and workshops. On the day of the training, each course manual then tells you how to apply for Unit Standards Assessment. Also listed are other closely related Unit Standards for which you may feel you already have the skills and knowledge. If you wish to be assessed against any of the additional Unit Standards, refer to Additional Unit Standard Assessment and Recognition of Current Competence (RCC) below. NON-MEMBER CHARGES If your organisation is not an EMA Member, payments are due to cover the formal Unit Standard Assessment. To Cover administration and processing, a payment of $100 (+ GST) will apply. Also, NZQA s charge of $1.37 (+ GST) per Unit Standard will also be payable. See how to apply for this service below. ADDITIONAL UNIT STANDARD ASSESSMENT AND RECOGNITON OF CURRENT COMPETENCE (RCC) If you think you already have skills and knowledge in a particular area and wish to be considered for prior recognition in a Unit Standard Assessment, the EMA has a Recognition of Current Competence (RCC) procedure. You will need to show clear evidence that you have a competent grasp of the discipline or industry aspect. In most cases, this will involve you completing the assessment pack and collecting workplace evidence to demonstrate competence. This service costs $100 (+ GST) plus NZQA s $1.37 (+ GST) per Unit Standard Credit and applies to both Members and Non-Members of the EMA. To apply for this service: Obtain the latest version of the Unit Standard in which you want to claim competence and check the elements and performance criteria. This is available at govt.nz Go to the EMA Learning website ( and download an RCC application form Once completed, send your form to assessment@ema.co.nz You will be issued with a user name and password to access the Unit Standard Assessment Pack. 16

10 CREDIT TRANSFER If you have already undertaken studies, either with EMA Learning or another institution, you may be able to put this towards your new qualification. If you want to transfer gained Unit Standards from previously registered Unit Standards with NZQA, you will need to produce your NZQA Record of Learning. If you want to transfer credits from another training provider (e.g. Massey University), please deal directly with that provider. If in doubt, ask your tutor, or contact EMA Learning through CANCELLATIONS POLICY If you need to cancel your course, we require five clear working days notice so that we can approve a refund, less the 10% administration fee, or transfer you to another course. If you are unable to give such notice, we would be happy for you to arrange for another person to attend on the day. If you are unable to give us five clear working days notice, full course fees are payable and refunds will not be given. In addition, registrations that are cancelled with less than five working days notice will not be eligible for a transfer to another date. Should a course fail to attract a minimum number of participants, we reserve the right to cancel it. PRIVATE TRAINING ESTABLISHMENT EMA Training is registered by the New Zealand Qualifications Authority (NZQA) as a Private Training Establishment under the Education Act 1989 and its subsequent amendments. EMA Training is a unit within EMA Learning. We provide education, training and assessment in a variety of domains on the New Zealand Qualifications Framework (NZQF). The accreditation within these domains allows EMA Learning to assess participants against NZQA Unit Standards, up to Level 6 in some domains. CONSUMER LEGISLATION The information in this Training Directory is provided for EMA Members solely for business purposes. Any use of this information, or the courses offered, will be for business purposes, at the sole discretion, responsibility and judgement of the users. Nothing in this disclaimer purports to contract out of the provision of the Consumer Guarantees Act 1993, other than in accordance with Section 43(2) of that Act. BUSINESS TRAINING AT ITS BEST Whether you need to up skill your managers, get Health and Safety Reps up to speed or help your sales team improve their skills, the EMA has something for all areas of your business and offers business training at its best. OVER 700 Training events presented each year OVER 7000 People learn through EMA courses each year OVER 1000 Companies attended EMA training AROUND 35 Conferences & networking events to choose from 18 Visit ema.co.nz/events for details on all training courses, conferences and events.

11 FUNDING OPPORTUNITIES FOR TRAINING You may be able to access funding to help with training. Here are a number of options you might like to try: FUNDING OPPORTUNITIES FOR TRAINING You may be able to access funding to help with training. Here are a number of options you might like to try: ACCELERATE SUCCESS The Accelerate Success programme helps business owners who are serious about investing in business growth. The programme is run by Regional Business Partners, which were set up by New Zealand Trade & Enterprise (NZTE) and Callaghan Innovation to be local hubs of business development expertise and research and development expertise. Through Accelerate Success, Regional Partners offer an assessment service which helps you prioritise training and development needs and points to any support which might be available from the public or private sectors. If you re looking to take your small business to the next level with a new product or phase, they re the people you ought to talk to. NZTE CAPABILITY DEVELOPMENT VOUCHERS After a business has met with a Regional Business Partner and undergone a capability assessment, the Regional Business Partner may advise that key management staff invest their time in specific training. In some cases, businesses are provided with an NZTE Capability Development Voucher to use as a partial payment towards the cost of training and business development services. The value of vouchers issued will vary and they can be used to cover up to 50% of the full cost of the service fee up to a maximum value set by the issuing Regional Business Partner. The maximum amount a business can receive in one year is $5,000 excluding GST. EMA is a registered service provider with excellent training opportunities under the Capability Development scheme. To find out more, go to: and Manufacturers Association accepts no responsibility for errors or omissions arising from any cause outside our control. Circumstances beyond the control of EMA Learning may necessitate changes without notice. While every effort is made to minimise the disruption or inconvenience to course participants and their employers, EMA Learning can accept no responsibility for consequential costs associated with such changes. EMA Learning reserves the right to add, reschedule or replace presenters and/or vary advertised courses, prices and venues. Should a course fail to attract a minimum number of learners, we reserve the right to cancel it Disclaimer: The information contained within this Training Directory is accurate at the time of publication. The Employers 20

12 CONFERENCES In addition to our extensive training offering the EMA also hosts a range of conferences. Below are just some of our conferences happening in See the corresponding booklet for more information: Admin Professionals - Employee and Personal Development booklet Employment Relations - Human Resources and Employment Relations booklet Human Resources - Human Resources and Employment Relations booklet Occupational Health and Safety - Health and Safety booklet Managers and Team Leaders - Management and Leadership booklet Payroll - Human Resources and Employment Relations booklet Procedural Fairness - Human Resources and Employment Relations booklet Supertech - Computer and Digital Training booklet For more information or to register your interest conferences@ema.co.nz 22

13 T E learn@ema.co.nz ema.co.nz