Project Management Webinar. Telling it Like it Is: Situational Conflict

Transcription

1 Project Management Webinar Telling it Like it Is: Situational Conflict

2 Things to Know All participants will be on mute Questions are welcome Use the question box to ask questions PM training is valid for 1 PDU Must be in attendance PDU certificate sent by the end of today

3 Moderator Denise Rodriguez Project Insight Marketing

4 Project Insight Schedule a customized demo today! +1 (949) x3 info@projectinsight.net Request info:

5 Host Diane C. Buckley-Altwies, MBA, PMP CEO, Core Performance Concepts Inc. Training in project management, PMP and CAPM certification, leadership, business analysis, agile and six sigma PMP and CAPM are registered trademarks of the Project Management Institute

6 Presenter Dr. Patty Malone, Ph. D. Speaker/Trainer Professor/Author Masters/Ph.D. TV News +1 (949)

7 New Format 2nd Wednesday of the Month -Review new skill or concept 4nd Wednesday of the Month -Review real submission from the audience -More Q&A time - More Panel Discussions

8 Conflict?

9 Impact of Conflict Damaged relationships Decreased job satisfaction Decreased productivity Dissatisfied customers Unhappy employees Absenteeism & turnover Impacts bottom line

10 Conflict and Toxic Environments

11 Shift Perspective I already know that Break old habits (ways of thinking & doing things) Blind spots

12 In Conflict People tend to perceive -their opinion is fact -they are innocent victims -others negative behavior, but not their own

13 Destructive Conflict What are some behaviors in destructive conflict? My way Blaming Repressing Stifles creativity & risk-taking Destroys trust

14 Circle of Destructive Conflict Results Impact Trigger Event Actions Thoughts Interpretation Blame Reactions Emotion Attitude Physical How can conflict be constructive?

15 Constructive Conflict Promotes variety of perspectives Stimulates thought and innovative ideas Develops creative solutions Maximizes gains for all Strengthens trust & relationship How do we get here?

16 Circle of Destructive Conflict Results Impact Trigger Event Actions Thoughts Interpretation Blame Reactions Emotion Attitude Physical

17 Transforming Destructive Conflict What are our thoughts? What are we saying to ourselves? How are we interpreting events?

18 Communicating Responsibly Negative vs. positive self talk Use responsible language

19 Our Responsibility What is our role? Knee-jerk reactions Choosing responses

20 Danger Zones Organizational change Difficult people Communication within & across: teams, departments, cultures, & generations

21 Questions? Patty Malone, PhD Clear Communication Institute, Inc. (949) facebook.com/drpattymalone Communicate Clearly. Get Results. Phone: (949)

22 Review Impact of conflict Destructive conflict Constructive conflict Communicate responsibly

23 Question: What suggestion have you heard today that you would like to have us expand on at our next session?

24 At Work Humor

25 See you next month! Register Now! PM in Practice -Tell it Like it is: Situational Conflict August 26, amPT

26 Special Promotion Continue Improving Your Project Management Skills 10% discount for online courses Check them out today!

27 Earn PDUs You will automatically receive your PDUs certificate via towards the end of the day For further questions: Earn 1 PDU for each webinar session attended To register your PDUs go to login as a member of PMI to record continuing education Select Category B Continuing Education Input start and end dates Hours completed: 1 Provider name: Core Performance Concepts Inc. Phone number: URL: address: info@cpconcepts.net

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