UNIVERSITY OF MAINE SYSTEM CLASSIFICATION SPECIFICATIONS MEDIA SERVICES TECHNICIAN

Transcription

1 CAREER LEVEL DBM RATING FLSA STATUS CL1 B21 Non-Exempt CL2 CL3 B22 B31 This classification is responsible for performing duties related to the preparation, conduct, and technical maintenance of classroom / distance learning technologies used to deliver courses, teleconferences and related activities, and/or for the general maintenance and delivery of audio/visual equipment. Incumbents apply a broad knowledge of classroom / distance learning and/or related audio/visual technologies to ensure consistent and reliable operations. NATURE OF WORK For incumbents of Career Level 1, work assignments are primarily routine in nature, although technological issues may require the application of fixes that are more non-routine in nature. Incumbents must have a broad working knowledge of classroom / distance learning technologies, and have the capacity to apply this knowledge to the resolution of both standard and nonstandard operational issues. For incumbents of Career Level 2, work assignments are a mixture of routine and non-routine. Routine in terms of the standard assignments related to the taping and broadcasting of courses and teleconferences, but non-routine in terms of the consultative and problem solving aspects. For incumbents of Career Level 3, work assignments may be routine in terms of the support, operation, maintenance and setup of advanced media/audio visual/classroom technology. However, assignments may be non-routine in terms of administration of classroom technology software systems end-user functions, consultation, and design functions. TYPICAL CLASS RESPONSIBILITIES (These responsibilities are a representative sample of essential class duties; position assignments may vary.) 1. Installs, maintains, troubleshoots, and repairs applicable multi-media, classroom / distance learning technology, and/or audio-visual equipment in both the digital and analog mediums; transports and sets up equipment. 2. Confers with applicable internal departments in support of multi-media and/or audio-visual efforts; selects appropriate technical approaches, equipment, and accessories required to complete assigned projects. 3 Provides support in classrooms and/or other venues; responds to technical calls and resolves technical issues; assists and instructs users in proper use of equipment and presentation technologies. 4. Prepares a variety of logs and records; organizes and maintains applicable records and files. 5. Broadcasts, produces, tapes, edits, and posts a wide variety of video recordings of classes and presentations, which includes: determining appropriate camera placement; determining camera shots to be utilized; and adjusting audio levels. Page 1

2 TYPICAL CLASS RESPONSIBILITIES (These responsibilities are a representative sample of essential class duties; position assignments may vary.) 6. Monitors and maintains inventory and supplies to facilitate the efficient delivery of services; researches and recommends technology for purchase. 7. Performs other duties of a similar nature or level. LEVEL OF DECISIONS Makes decisions regarding how the operations of a process are carried out by selecting among established techniques and practices. Incumbents have a choice as to how and when the operations are carried out, but not as to what operations constitute the process. Determines how and when assigned responsibilities and tasks will be performed. Incumbents typically prioritize tasks on a daily basis, and evaluate priorities between several tasks based on level of importance. Incumbents exercise considerable latitude when maintaining and correcting technical issues, but do so within the limits set by available resources. Career Level 1 works under direct supervision, and may be assigned to work with more experienced staff; follows standard operating procedures to resolve technical and operational issues. DIRECTION RECEIVED Career Level 2 works under minimal supervision with general guidance on work priorities; has considerable autonomy when performing standardized work tasks. Career Level 3 works with minimal supervision, receiving guidance regarding departmental and institutional priorities and systems management and design functions while exercising considerable autonomy when performing routine assignments. Page 2

3 Career Level 1 incumbents may assign/delegate work assignments and smaller projects to student workers and/or temporary employees; May encourage teamwork and group efforts; May troubleshoot problems and issues commensurate with relevant experience. DIRECTION PROVIDED Career Level 2 incumbents may lead/coordinate and/or delegate work assignments and projects to student workers, temporary employees, and/or regular employees; May instruct others in work methods and procedures; May verify the work of others; May motivate individuals and encourage group efforts; May handle the most complex issues requiring substantial knowledge of institutional operations; May anticipate and plan for problems and issues. Career Level 3 incumbents may lead/coordinate and/or delegate work assignments and projects to student workers, temporary employees, and/or regular employees. They may also instruct others in work methods and procedures, verify the work of others, and motivate individual and group efforts. Career Level 3 incumbents handle complex issues requiring substantial knowledge of technical and institutional operations, anticipate problems/needs and respond appropriately, and participate in departmental/institutional planning. TYPICAL CAREER-LEVEL SPECIFIC RESPONSIBILITIES MAY INCLUDE: Incumbents assigned to Career Level 1 may be responsible for: Collecting and disseminating a variety of written and verbal communications requiring knowledge of relevant policies, procedures and rules for assigned area; providing explanations requiring some interpretation of policy to common questions and requests. Providing general technical assistance to distance learning and audio/visual technology users. Operating video, audio, and computer equipment to broadcast live feeds; monitoring and adjusting signals and levels as necessary to ensure proper delivery. Recording classes and related events using standard equipment and ensuring effective use of media. Arranging physical layout of classroom / distance learning technology in accordance with class needs and resource availability. Cataloging, storing and retrieving recorded materials in accordance with established policies and practices. Scheduling, installing and maintaining audio/visual equipment. Incumbents assigned to Career Level 2 may be responsible for: In addition to the CL1 level responsibilities: Handling verbal and written communications for a broad range of questions, issues and requests in assigned area of responsibility; preparing customized memos and related communications for nonroutine issues; identifying needs of various parties to determine appropriate response. Providing consultation and assistance regarding classroom / distance learning technologies and capabilities to faculty. Page 3

4 TYPICAL CAREER-LEVEL SPECIFIC RESPONSIBILITIES MAY INCLUDE: Providing pre- and post-production support. Assisting faculty and other technology users regarding effective instructional design and delivery concepts utilizing available technology and resources. Assigning and monitoring the work of student workers. Diagnosing and correcting network connectivity issues. Recommending the replacement and/or purchase of new equipment. Incumbents assigned to Career Level 3 may be responsible for: In addition to the CL2 level responsibilities: Handling management, maintenance, and operation of complex classroom technology systems. Providing administration of end-user aspects of distance learning/classroom technology software systems. Handling configuration of complex signal distribution and network wiring and equipment. Handling the operation of complex diagnostic and measurement equipment. Execution of advanced repairs and configuration of classroom technology systems and equipment. Handling the professional installation of permanent equipment and systems in classrooms and technology spaces. Designing signal/control/media ingestion configurations for special events. Incumbents in this class typically require an equivalent combination of education and experience sufficient to successfully perform the responsibilities of the job, such as those listed below. TRAINING AND EXPERIENCE Career Level 1: High school diploma or equivalent (G.E.D.) and some technical training beyond high school AND one year of technology support experience. Career Level 2: High school diploma or equivalent (G.E.D.) and one year specialized training beyond high school AND two years of technology support experience. Career Level 3: High school diploma or equivalent (G.E.D.) and two years of specialized training beyond high school AND three years of technology support experience. The Education, Training, and Work Experience listed above are intended to serve as a general guideline for recruiting purposes. Additional qualifying experience may substitute for the education required of the assigned position. Incumbents in this class may require: o None LICENSING REQUIREMENTS Page 4

5 KNOWLEDGE REQUIREMENTS SKILL REQUIREMENTS Classification knowledge requirements: Customer service principles; Computer, multi-media, and audio-visual equipment setup, usage, troubleshooting, and maintenance; Working knowledge of electronics and electronic devices; Working knowledge of computer hardware and operating systems; Basic inventory management principles; Video production and editing techniques; Recordkeeping principles. Classification skill requirements: Providing exemplary customer service; Problem solving; Setting up, using, and troubleshooting computer, multi-media, and/or audio-visual equipment; Repairing and maintaining applicable equipment; Operating modern office equipment; Using a computer and related software applications; Preparing records; Monitoring and maintaining inventory and supplies; Taping, broadcasting, and editing video productions; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction. PHYSICAL REQUIREMENTS Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Incumbents may be subjected to electrical currents, dusts, extreme temperatures, workspace restrictions, intense noises and travel. DATE COMMENT 5/12/16 Final CLASSIFICATION HISTORY The above classification specifications are intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department as determined by the University. Page 5