SFIA Enhancing the Effectiveness of Your IT Function

Transcription

1 SFIA Enhancing the Effectiveness of Your IT Function Presented by David White 372i/A.2/304/- This material contains information from the Skills Framework for the Information Age.

2 Session Audio For today s session, we re using voice over IP as we do in our live AnyWare events To ask questions Please enter your questions into the Chat pod, then Submit 372i-2

3 Learning Tree AnyWare : Quick Tour AnyWare status symbols Agree/Disagree Chat Use to share information via a text message Use to send a private message to your instructor Displays in a new tab Chime In Use to alert your instructor when you have an urgent question or comment An audible chime is heard in the classroom 372i-3

4 Learning Tree AnyWare : Quick Tour (continued) Technical support If you need technical assistance, click the Get Assistance button to initiate a chat session with an AnyWare support technician Enter your question and click the Submit button An AnyWare support technician will provide the assistance that you need Once your issue is resolved, the technician will close the ticket 372i-4

5 About Your Presenter David White 35 years in the IT industry Experienced consultant and trainer Has led large IT functions for international organisations Certified SFIA Consultant 372i-5

6 About Learning Tree International POLL Learning Tree International was founded in 1974 More than 2.2 million technology professionals and managers from over 65,000 organizations trained to date In-depth course curriculum more than 190 titles Courses are developed and taught by technology and business professionals actively working in the field Courses are delivered using MagnaLearn, our proprietary, patented* instructional enhancement technology Learning Tree AnyWare (patent pending) is our training delivery solution that connects online participants to a live, instructor-led classroom Also available for on-site events *Covered by one or more of the following patents: United States 7,058,891, 7,131,068, 7,134,079, and 7,454,708; South Africa 2005/09799; New Zealand ; Singapore ; India ; Canada 2,446,539 and 2,574,351; Mexico ; China ZL ; Australia and ; and Korea Other patents pending in EU, Canada, Japan, China (People s Republic), Israel, Hong Kong, Norway, India, and Australia. 372i-6

7 About Learning Tree International (continued) Toronto Ottawa Philadelphia London Paris Stockholm Boston Chicago Los Angeles New York Washington, D.C. Atlanta Tokyo Public and on-site courses are available at Learning Tree and client locations worldwide 372i-7

8 Session Objectives In this presentation, we will discuss how to enhance the effectiveness of your IT function using SFIA the Skills Framework for the Information Age Understanding the SFIA framework Mapping your organisation to SFIA Using SFIA throughout the employee life-cycle To achieve these aims, it will help to know some things 372i-8

9 Session Objectives Survey Please tell us a little about your organisation s use of SFIA by typing the relevant letter into the chat pod A B We don t currently use SFIA and have no plans to We don t currently use SFIA but are thinking about doing so We already use SFIA for (enter all that apply): C D E F G Identifying future skills requirements Assessing current staff capabilities Defining career profiles As part of the appraisals process Other (please specify) 372i-9

10 SFIA Enhancing the Effectiveness of Your IT Function Understanding the SFIA framework Using SFIA to map your IT organisation Using SFIA throughout the employee life-cycle Next Steps 372i-10

11 SFIA s History Information and its associated technology is now critical to almost every organisation SFIA was launched in 2000 to address the need to make the best use of IT by better managing the skills of IT professionals It is useful both to those managing IT resource, and to IT professionals themselves The SFIA framework is maintained by the SFIA Foundation which has five corporate members: The Institution for Engineering and Technology - The IET The Chartered Institute for IT - BCS The IT Service Management Forum - itsmf The Institute for the Management of Information Systems - IMIS e-skills UK UK Sector Skills Council for IT SFIA is now at Version 5 released in i-11

12 Learning Tree and SFIA Learning Tree International is a SFIA Accredited Partner Courses mapped to SFIA 4.1 and SFIA 5 Accredited SFIA consultants 372i-12

13 What is SFIA? The Skills Framework for the Information Age (SFIA) provides a clear model for describing IT practitioners skills It is constructed as a two dimensional model One axis presents the whole set of SFIA skills (96 in total) which are grouped into categories and further broken down into sub categories The other axis defines the different levels of competence or attainment exercised by IT practitioners 372i-13

14 SFIA Skill Categories There are six categories which break down into sub-categories Strategy and architecture Information strategy Advice and guidance Business strategy and planning Technical strategy and planning Business change Business change implementation Business change management Relationship management Skills management Procurement and management support Client interface Supply management Quality and conformance Sales and marketing Client support Service management Service strategy Service design Solution development and implementation Systems development Human factors Categories Sub categories Service transition Service operation Installation and Integration 372i-14

15 SFIA Professional Skills Each category/subcategory has a series of professional skills used by IT practitioners SFIA provides an overall description for each skill, supported by how the skill appears at each level of competency at which it is recognised A skill does not normally appear at all seven levels 1 Follow 2 Assist 3 Apply 4 Enable 5 Ensure, advise 6 Initiate, influence 7 Set strategy, inspire, mobilise Strategy and architecture Information strategy IT governance GOVN Information management IRMG Information systems coordination ISCO Skills Information security SCTY Information assurance INAS Information analysis INAN Information content publishing ICPM 372i-15

16 SFIA Levels There are seven defined skill levels, from new entrant to senior strategist level. Each has it s own generic term and definitions of levels of responsibility Each level s definition is expressed in terms of Autonomy Complexity Influence Business Skills SFIA levels 7 Set strategy/inspire/mobilise 6 Initiate/influence 5 Ensure/advise 4 Enable 3 Apply 2 Assist 1 Follow 372i-16

17 An example of the Skills Hierarchy Let s look at Service Management as an example Service management Category Levels Service strategy Service design Service transition Service operation Subcategory Follow Assist Apply Enable Ensure, advise Initiate, influence Set strategy, inspire, mobilise IT management ITMG Financial management for IT FMIT Capacity management CPMG Availability management AVMT Service level management SLMO Service acceptance SEAC Configuration management CFMG Asset management ASMG Change management CHMG Release and deployment RELM System software SYSP Security administration SCAD Radio frequency engineering RFEN Application support ASUP IT operations ITOP Database administration DBAD Storage management STMG Network support NTAS Problem management PBMG Service desk and incident management USUP IT estate management DCMA Skills 372i-17

18 SFIA Skills Definitions Each of the 96 skills has a name and a four-character skill code Each skill has an overall description Additionally there is a description of the characteristics of that skill for each level at which it exists 372i-18

19 SFIA Skills Definition example 1 Project Management (PRMG) The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality. This generic definition is further refined at levels 4 to 7 The PRMG description at level 4 contains the following characteristics small projects (typically less than 6 months)... limited budget... limited interdependencies... no significant strategic impact... Whereas the PRMG description at level 6 contains the following characteristics complex projects (typically > 12 months)... significant business, political or high-profile impact, high-risk dependencies i-19

20 SFIA Skills Definition example 2 Programming / software development (PROG) The design, creation, testing and documenting of new and amended programs from supplied specifications in accordance with agreed standards. This generic definition is further refined at levels 2 to 5 The PROG description at level 2 contains the following characteristics Designs, codes, tests, corrects and documents simple programs, and assists in the implementation of software which forms part of a properly engineered information or communications system Whereas the PROG description at level 5 contains the following characteristics Sets local or team-based standards for programming tools and techniques, advises on their application and ensures compliance. Takes technical responsibility for all stages in the software development process. Prepares project and quality plans and advises systems development teams i-20

21 Where are SFIA skills typically used? SFIA skills can help to define requirements in a number of applications Job descriptions Very specific definition of the skills requirements for a particular instance of a job Role profiles / Professional profiles Defines standard types of role which can be referred to in multiple job descriptions Personal skill set Defines the individual human asset 372i-21

22 Professional Skills vs. Employee Capability Overall capability consists of more than just professional skills SFIA Professional skill Example: Database design Knowledge Example: Oracle Behavioural skill Example: demonstrated competence by... Experience, qualifications Example: Analytical 372i-22

23 Why do organisations use SFIA? Why do organisations use SFIA? Industry standard model saves investment in developing their own model Cost effective use of SFIA framework is free when used as a management resource by a single company or Government department to help manage the skills of its staff Gives employers a framework which they can use to measure the skills they have against the skills they need and identify skill gaps Identifies skills which are in short supply, or report on how short the supply is Allows ICT practitioners to benchmark which skills they need for particular jobs or career paths 372i-23

24 SFIA Enhancing the Effectiveness of Your IT Function Understanding the SFIA framework Using SFIA to map your IT organisation Using SFIA throughout the employee life-cycle Next Steps 372i-24

25 The Needs Assessment What we need GAP What we have What we must do 372i-25

26 Inputs to the Needs Assessment our requirements Process Model Investment Portfolio Business & IT Strategy What we need Market Comparisons Target IT Organisation Organisation structure Headcount Roles & jobs Skills requirements 372i-26

27 Inputs to the Needs Assessment our existing capabilities Succession & Development Plans Staff Appraisals Capability Evaluation What we have IT Metrics & Benchmarks Current Status Assessment Organisation structure Headcount Roles & jobs Existing skills 372i-27

28 The Gap Analysis Target IT Organisation Current Status Assessment Gap Analysis Staff development plans Revised succession plans Remuneration strategy and budgets Recruitment plans 372i-28

29 SFIA Enhancing the Effectiveness of Your IT Function Understanding the SFIA framework Using SFIA to map your IT organisation Using SFIA throughout the employee life-cycle Next Steps 372i-29

30 Why do organisations use SFIA? Management challenges We don t know our capability Do we pay well enough? Reward Know, plan, manage Acquire Best people leave Wrong people come for interview Learning? Training? Develop Deploy We do not have the right skills Assess I don t get interesting work How do you get promoted? 372i-30

31 What benefits do organisations derive from SFIA? Continuous improvement We know what we ve got We know what we need We map our roles to market rates Reward Know, plan, manage Acquire Better communication with agency Better people at interview Assignment are often stretching Appropriate development Better training selection Develop Assess Objective promotion decisions Better communicated Deploy We have the right skills People are deployed with care 372i-31

32 A Life-cycle example: Performance Management Where am I now? GAP Where do I want to be? Appraisals Self-assessments Career Development Plans Personal Development Plan (PDP) What I need to do Skills development requirements Experience requirements Domain knowledge Training Qualifications Behavioural skills development 372i-32

33 Another life-cycle example: Career Development Planning Define development paths based on role specialisation SFIA skills identified for each role Skill levels mapped to levels of seniority Additional requirements identified at each point Behavioural skills Domain specific knowledge Experience qualifications Training requirements Qualifications and certifications 372i-33

34 Development Plan Example An new recruit desiring a career path in project and programme management Entry point portfolio, programme and project support (PROF) at level 2 Gains experience in this skill and trains in project management skills (e.g. Prince2 Foundation level training) Moves through to PROF level 4 before being considered for project management responsibility (PRMG) at level 4. Trains in more advanced project management (e.g. Prince2 Practitioner, or PMP) Gains experience, taking on larger, more complex projects, moving up to PRMG level 5 Trains in programme management skills (PGMG) (e.g. MSP) and gains further experience moving to PRMG level 6 Is now considered for Programme Management (PGMG) responsibility at level 6 372i-34

35 SFIA Enhancing the Effectiveness of Your IT Function Understanding the SFIA framework Using SFIA to map your IT organisation Using SFIA throughout the employee life-cycle Next Steps 372i-35

36 Session Objectives Revisited In this presentation, we have Discussed how to enhance the effectiveness of your IT function using SFIA the Skills Framework for the Information Age Understanding the SFIA framework Mapping your organisation to SFIA Using SFIA throughout the employee life-cycle 372i-36

37 Course Mapping and Special Offer After attending this session you will receive an invitation to download our SFIA 5 course mapping and to take advantage of a special offer 372i-37

38 Your Guarantee of Satisfaction Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course and then pay only if you feel the course was well worth the tuition. 372i-38

39 Thank You for Your Participation Poll Any questions? Chime in to ask your instructor now Visit us at: Call us at: We wish you every success in the future We hope to see you in class soon! 372i-39